I want to rate this hotel with 5 stars. I do.
I stayed here this weekend in part due to its proximity to a triathlon in the area that I was participating in and also due to its pledge of Stumptown coffee in the morning. I am an admitted coffee snob and if given a choice I would rather have no coffee than bitter or burnt tasting coffee. Stumptown is my favorite and although it's ridiculous to chose a hotel based upon it's available coffee, it swayed my decision to get a room at Celilo.
I am this hotel's demographic. I appreciate kitschy old motels revamped into comfortable rooms with well chosen color palettes. I appreciate the iPod radio alarm clocks and the stylish design of the bathroom products which were lined up like vials in laboratory.
I can overlook the fact that you must drive past three manufactured homes to reach the Celilo. I can excuse the distance from any walkable restaurant or entertainment by imagining black and white educational films about the march of progress and the science and engineering triumphs of man over river. I can also lament the loss of Celilo Falls and giant salmon runs and native people perilously perched on platforms over the water snatching fish from mid-air leaps. The hotel overlooks The Dalles dam and from our room you could sneak of peak of Mt. Hood's backside and the historic area of downtown.
There is an outdoor pool which is smallish but semi-heated. Having just survived the grayest and soggiest spring in Portland memory, being outside, in the sun, in a pool, was a treat.
The beds were comfortable, well stocked with pillows and a cozy blanket. It had a small microwave and fridge, which was not stocked with mini things and midnight muchies, so we were able to store our fruit and beverages without fear of disturbing the balance of little gins, whiskies and tonics. The room was clean and I appreciated the shower (no bath in our room) which was also squeaky clean with amazing water pressure. The shower stall was glass and I am always thankful when I don't have to shower in a cramped, narrow tub with a shower curtain of dubious cleanliness sticking to my leg.
So, why 3 stars?
First, we had booked the 'family suite' after calling and confirming that it had two rooms. And I guess it did, but those two rooms were one room with a door and one room that acted as bedroom to a king sized bed and the living room space and one smallish bathroom accessed by walking in to room with the queen bed. Not quite what we were told when booking the room by phone. We went to the front desk and asked if we could have two separate rooms instead and were told "we're fully booked, maybe we can get you something later if some people are no shows." Short story shorter, we never heard from the front desk one way or another. Our room was on the topmost level of the hotel and no other guest stayed in the entire block of rooms and in all the rest of the hotel parking lot I only counted five cars. Clearly, the front desk staff were lying and too lazy to help us get into two rooms (which would have been more expensive for us and more revenue for them). If you're going to lie about something like that at least don't make it so obvious. Minus one star.
As I said I was participating in a sporting event in the morning. The hotel rooms have high, opaquely paned windows facing the parking lot outside and because we were in the "family suite" that window was flooded with light from the hall outside. There was no shade, no curtain, no way of blocking this illumination, so bright it cast shadows in the room. So I was tossing and turning with this spotlight on my face, trying to jam pillows or towels onto 2" ledges to get some relief at 3:00 in the morning. Poor guy behind the desk that night got to witness me in PJ's, bleary eyed and irritated by lack of sleep. He did offer me some masking tape and a towel to cover the window, but that didn't really work so much. I resorted to ripping apart their Columbia Gorge magazine and taping a collage of articles about wineries and wind power projects to the window in an attempt to block out the insidious light. What resolution was offered for this frustration? The AAA discount (which we would have gotten already) and a $10 discount. Weak, Celilo, really weak.
Minus another star.
I don't know if I'll have reason to bunk in The Dalles anytime in the near or distant future but I really hope that this business will have pulled together a few of it's customer service loose ends because the coffee was delicious. read more