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Chapel Hill, NC

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Cedar Falls Cleaners

3.0 (2 reviews)
InexpensiveLaundry Services

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11 years ago

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11 years ago

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Mcpherson Cleaners

Mcpherson Cleaners

(33 reviews)

$$$

Overall: expensive relative to nearby cleaners, negligent with your clothes, poor customer service,…read morelacks business integrity, outsources cleaning, no same-day or 24 hour turnaround I've used this cleaner for both dry cleaning and laundering on two different occasions. They launder a french cuff shirt just fine by reinforcing the collar and buttoning up the cuff so it keeps good shape. Unfortunately, dry-cleaning does not go so well. I dropped off three suits of equal age for dry-cleaning and one came back with a quarter sized hole on the back of each sleeve (pictures posted complete with cleaning tags still attached). The owner wasn't present when I pointed out the damage so he called me later to discuss the issue. As a traveling business consultant, I would never wear a suit with holes in the sleeves at the client site and wouldn't make it 15 minutes without being sent home to change should I not notice when dressing myself in the morning. This is why I am 100% confident there were no holes in the jacket when I dropped it off for cleaning. Sadly, my jacket was irreparably damaged and the suit made unwearable while in the possession of Mr. McPherson and Plaza Dry Cleaners. To make matters worse, Mr. McPherson did not take responsibility for the damage to the jacket, offered neither compensation for the cost of the jacket nor cleaning services, and was shockingly unreasonable and truly insulting to me over the phone. In summary, Mr. McPherson ruined an excellent 100% wool suit, made a profit off me, insulted me, and didn't lose a wink of sleep over it -- not someone I recommend doing business with. Fortunately, there are no less than four alternate cleaners (three in the same shopping center!) within a minute's drive if you're looking for a trustworthy, quality cleaner.

I have to say that the store was extremely disorganized. The first time I was there they could not…read morefind my order and when they did the interaction was very robotic. On my second visit the woman at the cash register was helpful and kind. However, it is extremely pricey!

Cedar Falls Cleaners - laundryservices - Updated October 2026

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