I ordered an upper receiver from them roughly two months ago. I received it and didn't think of having to do a full inspection of every single part on the upper since it was pre-assembled (which is the exact reason I bought it - I didn't want to have to worry about messing with the barrel or gas system, I wanted the pros to do it). I took the gun out and after only 1 magazine, the gun started short-stroking. After three magazines of short-stroking every other bullet, I finally called it a day and went home. In addition, one of the two screws (yes, only two screws) securing the handguard fell out while shooting, which then separated the handguard from the upper itself. Who knows if that messed up the gas block? Anyways, I sent an email to the warranty e-mail and got a response the next business day. I was super impressed at the speed! But that was the only time they were fast. It took another 2-3 days to hear back from the warranty team to send me the return label. I sent it back, and after a week after it was received by CBC, I still hadn't heard anything so I called and left a message (again) and sent another email (again). Two business days later, still nothing. So I called today, tried the direct extension for the person I've been in contact with (I use "in contact" loosely) and was, yet again, sent straight to voicemail. So I hung up, called back, and tried their customer service option. Sent straight to voicemail. Hung up, and called back. Tried their sales department. Straight to voicemail. I finally left a message explaining that I was literally just trying to get a hold of anyone at this point to find out if I was even going to get my upper back at all. About 20 minutes later, I received an email from the sales department telling me that the the upper was being shipped out today. The email was actually a forward from the email conversation that the sales lady and the warranty guy I was in contact with during the 20 minutes that it took from me leaving the message to receiving the email response. The warranty guy was able to respond to her in a few minutes, but not to me in 3 days. Long story short, this place is a joke. The parts seem to be okay quality, so I would highly suggest if you make the mistake of buying their parts, if you don't know what to look for as far as QC issues on an upper, take it to a real gunsmith that can actually make sure everything is good. And if you like a company with good customer service, avoid this place like the plague. EDIT: to be clear, I left multiple messages and emails that went un-responded to. And the fact that the warranty guy was able to reply to the sales department email within 20 minutes but never replied to mine after 3 (business days) is inexcusable. I get times are crazy, and that's why I went a week before trying to reach out, and then after the second week, got fed up and left the review. As for if he fixed the part or not, I'll update the post with that info. EDIT 2: Received the upper back again today. Screws were loose. Taking it out this weekend to test it. Let's see if it works or if it blows up in my face. EDIT 3: I have changed the rating from 1 star to 3 stars, as I had not a single malfunction yesterday after tightening the screws myself and shooting it. It was also incredibly accurate, even with just iron sights. I was accurately hitting water bottles from around 100 yards. The only reason the review is only a 3 star now is because their commutation is still bad. I emailed them a follow up after I received the upper and still haven't heard back from them again. read more

CBC Industries - Ahh, gotta love having screws fall out of the thing you're supposed to trust your life with. - Guns & Ammo Near Me - North Charleston, South Carolina

Sent rifle In twice both time sent back still not working. Took to real gunsmith barrel wasn't to specifications.. wound up buying new barrel. All sending back your rifle will do is cost you shipping no real service. AGAIN DON'T BUY FROM THIS COMPANY!! read more

Ordered two items on August 16th it's August 29th, l emailed the company someone Katrina Leveille told me it was shipped with no tracking # never heard of that. I will never order anything else read more

JUNK!!! Customer service is horrible as well. I ordered two 16" 350 Legend barrels and had nothing but trouble with them, cases would not eject, had to "mortar" to clear and sometimes had to use a cleaning rod when really stuck. Customer service admitted it was a known problem but would not refund, only offering to replace the barrels, I told them I had no confidence in the quality of the product and wanted a refund only because I was going to buy barrels from somewhere else, I gave up when I was told by customer service "just get the replacement barrels and then sell them to your buddies" The barrels are now outback where I shoot, welded to a post and have steel plate targets hanging from them, I could find no other use for them. read more

From what I've read on these reviews it doesn't seem like you all care about the quality of your products. I wanted to buy items from you all, but your customer service is still pretty bad according to a review from 11 days ago. I'd like reassurance that you all won't take months to get me my products that I'm paying for. And it be good quality. I chunked a few reviews to you all being a relatively new business, but PSA hasn't had any problems like you all. Loose parts, delayed responding/ ghosting customers, and then coming on here explaining yourself rather than replying to your customers is not becoming of a flourishing business. I am military, have kids and a wife I'd like to protect, but I need to know if spending over $1500 will be worth it from you all, or if I should chunk up the 2k I'd spend at PSA. If the company owner could respond and reassure me that their QC, customer service, and shipping has been upgraded, and if I decide to follow through with the order and get it in a timely fashion I will update this review and give a complete breakdown of how good or bad my experience was. But 2 stars out of 5 is not looking good for business. read more

Purchased an Ar Rifle kit. Quality is great. Especially the 416r stainless barrel. Rifle looms and shoots great. Communication from the company has been great. I recommend this company. read more

CBC Industries - AR Rifle - built with CBC rifle kit + a lower. I made some modifications, naturally. - Guns & Ammo Near Me - North Charleston, South Carolina

Great products and service at great prices. I have never had any isues in ten or so orders. I have ordered lower, uppers, parts, and accessories from them over the past few years. Recommend them highly to builders on a budget. read more

2023 - Ordered 2 uppers....It took them nearly 2 MONTHS (with zero contact or update) to complete my order, then they didn't even bother to tell me it was it's way. The first one barely functions but is ok. It's not something I use a ton. The second? The second is in operational, leaves the round in a dangerous condition (primer tapped but unfired) and I have to fight with each round (that will not fire). The company refuses to address the problem. I have send them a total of 5 to 10 email over the course of the past several months. Upon getting a response, "Will" has failed to reply for roughly 2 weeks now. I m not able to "dispute" the charge now, as it is past the dispute date, which is I am sure the point. So, I just spent $170 from another company to fix my $230 upper. So, you do the math, just buy somewhere else. They obviously do not care about customer service nor quality, nor safety. OH.....one of the "gas block" set screws is stripped, and they also refuse to deal with that. Wish I would have read the reviews first...this isn't uncommon with this company apparently. read more

Bad service cant refund your money until a month later. And can't really talk to them only email. They said they sent my money back and nothing has appeared back and it's been since December 28 since I try to order and then it was cancelled on Jan 2 been waiting since then. read more

Another bad review Went online to order a complete AR upper assembly. Item in stock, shipping with-in 18 to 21 days. This was on 06/14/2020. I started trying to contact them on 07/15/2020, finally got an answer to an email on 07/30/2020. Told another 2 weeks at a minimum as the manufacturer has shipping issue's. Evidently when this company says in stock, ready for shipment, it means somewhere it might be in stock, but not at their location. Waited 7 weeks with no communication from the company. John D read more

I have been trying to place an order for a complete AR15 upper but the one I choose did not have a thread on the end of the barrel to accept a silencer (coyote rifle build). I sent an email in to customer service asking if that could be done and was told it could and they would contact me by phone to discuss. After two emails about never receiving a phone call to get this order going and hearing they would contact me the next day I just plane gave up and am going to look into another company to supply this upper for me. Sorry to say but with customer service like this I don't think I could deal with them at all. read more

I ordered my 3rd complete upper from CBC and I have no complaints with product, service or communication. This last one arrived in less than a week. The only issue I have had is this last one arrived with the muzzle device not installed, not that it's a big deal, might work out for the best as I may put a different one on it anyway. On my previous order the BCG I ordered with the upper was out of stock and they gave me a coupon for 10% off my next order. These uppers I have purchased have all been accurate, especially the heavy barrel .223 wylde. No fun to carry but shoots single hole at 100 yards. Bottom line I have no complaints with CBC! Curt read more

CBC Industries - heavy barrel .223 wylde - Guns & Ammo Near Me - North Charleston, South Carolina

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I ordered a pistol barrel in 5.56. It came within a few days and I mounted it on a Armalite upper. Started barrel break in the next day. Wow was I impressed. After 30 rounds I was getting 1 inch groups at 200 yards. That is as good as it gets with an AR pistol with a red dot read more

Stopped here to see the showroom while we were in the area after having good luck with their online store. The showroom was pretty small though, much more available online. People were friendly though. read more

So I ordered a "new" assembled ar-9 kit. I noticed the picatinny railing on the hand guard and upper receiver were not aligned. So I disassembled it and re-aligned it. I then took out the charging handle and bolt. Both were fine. The inside of the upper receiver was clean. The barrel was a different story. It was absolutely filthy! It wasn't from test firing either. You can see the patches I used to clean it out. After that, started building the lower. Then came the trigger assembly. Look at the picture and tell me that is a new trigger. The rust on it should be a pretty good hint. All the other parts that were in the same bag as the trigger were not rusty. There was some spread inside the bag but the majority was on the trigger. Threw it away and just used a real new spare I had on hand. Taking my business elsewhere. read more

CBC Industries - Guns & Ammo Near Me - North Charleston, South Carolina

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What a joke. I have ordered a AR15, 300BLK kit and I am still waiting on the BCG to arrive. I understand there was a backorder BUT. I called a few weeks ago and was promised they would get a shipment in in the next week and that I am on their "list of people who still need BCGs". Called back a week and a half later and I was promised they would have the BCG in stock by the end of next month... They don't know when they will get their shipments in!!! She even admitted that. I cannot wait any longer at this point I just want my money for the BCG back so I can actually have a AR that fires. Service kind of sucks since I was reasonable about the backorder and the promised date. I never could get in contact with their email either so don't try that way since it's pointless. Does not feel good when you are missing a part that costs around $170.00 and nobody will get back with you.. Gahhh, guys just please don't waste your money and especially your time when you can get something in under a week on almost every other website. I definitely learned my lesson since I bought a bunch of 300BLK rounds for my upcoming trip with my company and I guess I won't be able to use any of it or my gun. I will update this post with my future adventure of getting my BCG. Thanks, Metro. Update: 6/8/21 Finally got my BCG. Went to the range and gun WONT cycle. I looked like a moron in front of everyone. This is actually the worst experience I have EVER had with any company. Now I am guessing I would have to have to send this whole upper assemble back??!! These clearly are not test fired, or even QA tested. I would love to just get my money back at this point of hell and just buy something elsewhere. Something that can actually cycle and from a company that takes customers more seriously. This company does not understand that while they are giving customers a horrible experience, it's making people not want to buy from them again. Hints at the rating and why they allow you to buy stuff that is backordered for months. But anyways, hoping someone eventually reaches out to me. I really would like this to work out so I could purchase an additional 20-24" upper I have in mind. BUT, I cannot have these issues or I will just order elsewhere. I will keep you updated when, if ever, the issue gets resolved. read more

rip off masters. purchased $959.92 worth of goods back in 2/6/2019, order number 106742. I have returned this item unopened and unused. Seller charged me $129.70 restocking fee. this policy was not mentioned on my email order confirmation and no receipt with the package. very tricky. disputing my credit card charge and reported to BBB do not buy from this seller, look at their poor review. buy from PSA, Primary Arms, DSGArms, they won't rip you off for returning unused items. read more

I built 3 AR-9's using their kits and have been super pleased. Using someone elses lowers with their kits means I have to understand the fit might be a bit different from one manufacturer to another, and each worked excellent. I just ordered another kit last week and am excite to see how it performs. Again, great guys, US veteran owned, and they stand behind their stuff. I've seen the bad reviews, but those do not represent any of the experiences I've had with them. Thanks for the quality parts and good service. read more

The reason why I am rating CBC industries one star is not because I think that they have bad products, but their customer service is honestly a waste of fucking time! Can't do their fucking jobs even after calling multiple times a day for the last three weeks. Yet I still haven't gotten my order from them. Knowing am active duty. They also don't answer your phone calls when you're trying to get an update on your order or the progress. Way to go CBC industries! read more

Sorry to say, but here's another bad Customer service review. although I received my build kit quickly, no flaws and looks great. It went together perfectly with no problems, but I did have a question for them concerning the fact that I specifically ordered an AR-9 upper build kit 205744, that DID NOT STATE, "NON-LOCKBACK. And sure enough, it does not lockback. Simple question, Was my 9 suppose to be a non-lockback? Or was I sent the wrong BCG? 2 emails in 3 weeks with no response from customer service. Sad, very sad. Had high hopes, for one, I'm a Veteran myself and two, that PSA was going to have some competition. Very disappointed that a company that boasts on hiring Veterans treats customers like this, especially when a lot of customers are Veterans themselves. read more

Definitely a great place to do business with! Components work flawlessly! Machine quality is great and the price is unbeatable.

I'm super pissed. Ordered a 300 black out kit and had 2 gun smith look at it and they think it's junk. The dam Gun won't cycle sub or super sonic. I will never order this trash again. Hince the price so cheap. Because their products are trash. Their shit don't even work read more

Came in from out of town and happened upon CBC. Wonderful customer service and great people! Had the opportunity to tour the facility; it is organized and had a large selection. Also, they have connections for custom cerakote work. Unfortunately they were of t-shirts in my size, but i'll be purchasing one when they are restocked. Plus everyone is so friendly :) highly recommend! read more

CBC Industries - Guns & Ammo Near Me - North Charleston, South Carolina

Ordered a 7.62x39 rifle kit; built the rifle, then the Bolt Carrier Group extractor failed. Notified the business, they sent a new BCG. Rifle fails to cycle steel ammo. I contacted the business, they verified that the weapon will not work with steel cased ammo. It'd been nice if they had told me this up front as I built the rifle to replace a WASR10. All in all, I wouldn't do this again if I had known what I know now. I've built several AR's over the years ( AR10, AR15s, ect ) and first time I've had issues like this. read more

Updated review follows after my original frustration, a few paragraphs down. I highly recommend avoiding engaging in business with this merchant. I made a purchase of the ar minimalist stock for my HK416 in 22lr. The part was defective. I called, they said they'd accept the exchange and they were aware of the manufacturers defect. Will replace. Emailed return label. I sent it back and it arrived March 1. I called them and emailed them March 7-8 to inquire. Dean said he never received it, thanks for tracking numbers... Then I contact Monday, he says they shipped the replacement out Monday March 11. I get the shipping email today March 18 after I asked them in an email when to expect it. Guess what? LABEL CREATED, NOT PROCESSED YET! THEY STILL HAVEN'T SHIPPED IT BACK AFTER THREE WEEKS!! DON'T DO BUSINESS WITH THESE LIARS. LITERALLY, LIARS! so unfortunately I couldn't take my pistol with me to shoot for the last two trips because these guys are so absolutely pathetic. Screw CBC I'm telling all my buddies to stay away EDIT: update. March 19. I was able to contact Christina with customer support, after I wrote her a scathing and rude email. I called first thing Monday and was able to speak with her. She immediately put me in touch with Lynn. Both are stand up, lovely women and I was very impressed with how the handled my irritation. Lynn got back to me within a few hours, and apparently whatever mix up occurred, they have a full refund but still sent the stock. I couldn't believe it. I honestly did not expect such a significant resolution but I am quite impressed. I wanted to give 4 stara, but for a company to remedy something this frustrating on that manner far exceeded my expectations. I will continue to give them business but i will ensure next time the original item doesn't end up with manufacture defects. Thanks Lynn and Christina! read more

My name is Austin D placed order back on July 8 Anyways supper pissed about quality of product ordered a 300 blkout pistol kit been to the range several times every time same issue keeps short stroking or not even picking the next one up happens every time or every other time I either have to eject mag and pull charging handle bacc to get the stuck round to drop or have to pull handle to get next round to go up tried several types of ammo and different mags and still same problem EVERY time!!!! have broke down and cleaned it and.... cleaned it some more still same problem. After reading the comments seems this is an ongoing issue and needs to be address with QC! read more

Purchased an ar15 18" complete upper receiver from CBC. Wasn't getting enough gas to cycle the bolt back. In deeper inspection the gas block was misaligned with the hole causing the gas issue. The gasblock roll pin was also poking out. I had to remove my muzzle break and had to cut off my crush washer. Was a pain getting everything back together and working properly. This is the worst quality control of any company I've purchased from. The upper also took 5 months to come in. Would not purchase from them again. read more

I'm giving them a 2 cause even though I have had nothing but issues with their product, the customer service reps have been pretty responsive to emails. Aside from my pistol kit taking nearly 2 months to get to me, the fitment on my Spikes Tactical lower was trash. I had to grind down a piece of metal on the hand guard to get the front takedown pin to fit. I also had to buy this thing called an AccuWedge in order to stop the crazy amounts of rattling the upper had while on the lower. I am running steel cased 7.62x39 ammo in a C-Products 30rd mag. My whole purpose of building this gun was to run cheap, steel cased x39 ammo. This gun is not reliable at all. Every other shot, it does not extract the spent case and tries to double feed, causing a malfunction. Even if I have a live round in the chamber and pull the charging handle back to extract it, it never does. I've emailed support and they told me the issue is the steel cased ammo. Maybe they should let the customer know that their crumby products can't function with steel before they buy it. I have many AR's and not one of them has ANY issue with steel. Only CBC does. Anyway, I'm going to buy the BCM upgraded extractor spring set and see if that helps. I really hope I can get this build running reliably. Would I buy from them again? Absolutely not. I heard they're a veteran owned company and I wanted to like and support them so bad but their products are not reliable and have awful fitment. read more

Worst gun manufacturer! I think I'd rather deal with hipoint at this point!! First off I bought a 10 inch barrel ar pistol. The upper wouldn't cycle whatsoever. Called the warranty division and they gave me nothing but a hard time. Please please please do not buy anything from this manufacturer unless you want to be killed by their firearms! Worst customer service and terrible built gun. They won't take responsibility for the crappy rifles they sell. read more

I recently purchased two Glock style magazines to be used with an AR9. The magazines will not run using steel cased ammo. I contacted CBC industries asking to return the mags. They informed me the mags were not covered because of the barrel warranty. Ridiculous! These are magazines. If the Mags don't work with steel cased ammo it should say so in the product description rather than some obscure info. posted under the CBC website warranty page. Barrel Information Accuracy is dependent on multiple factors including bullet weight, powder load, rifling twist, rifling lands, operator technique, etc. Due to all the above factors we cannot guarantee accuracy, and it is not covered by this warranty. In addition, using reloaded ammunition and steel case will void the warranty. Modifying the chamber or barrels voids the warranty. This includes re-reaming of the chamber, re-turning the barrel, and/or re-threading the barrel for attachments. If the product will not work with commonly available ammo they should say so or carry a product that does. So much for the Lifetime Warranty. Rusty S. read more

Awesome product and even better customer support!!! Bought the whole CBC AR-9 Pistol kit from an online reseller but some of the parts didn't fit right. Online reseller directed me to CBC support. Just emailed them and Dean (QA Specialist) gave me some pointers on how to assemble it. He even send me a replacement for my Safety Selector that was cut different and not aligned right with the lower receiver when installed. All free of charge and within 3 days. I can't thank you guys enough! Next time I'll be buying directly from you! Thanks again Javier read more

******short version, sold me a kit that components didn't work together properly, would not replace without me paying***** more detailed version below. pretty disappointed I bought 2 ar9 kits (minus the lower). It was during the shutdown so didn't get to the builds immediately. when I built them, the bcg would not pull back all the way. By all the way, I mean all the way to let the bolt catch hold it open. I would say 60-70% of the way open. Had a friend with a different set up so mixed and matched combinations of springs and buffers. It boiled down to the spring I was provided and the buffer I was provided, did not work together. spring was VERY tight (and would bunch) around buffer and get stuck. If I used a different buffer with my provided spring, it worked, if I used a different buffer with my provided spring, it also worked. So it seemed to be the combination that would not work together. emailed customer service, they requested my take pictures with measurements. Instead I sent a video with measurements using my caliper AND me showing the functionality of the different combinations and how they worked and how the combination provided to me did not work together. They said it was "out of the 30 day warranty" and asked me to send in everything to them so they could check it out. After all was said and done, to send everything to them was going to be 20-$30 bucks (remember I have 2 kits) and getting a replacement spring was $8-14. All this hassle for a fix they could have provided for probably $8 or less their cost AND kept a customer with referrals. Instead they want me to send in all the gear so they could "check it out" as if my video was not good enough. Did they think I was trying to stiff them for a few dollars??? NO, I just wanted the components THEY SOLD AS A KIT to work. First time buying from them and will most likely be last. Had a few friends want to jump in and build something similar but have referred them elsewhere even if it means paying a few bucks more, because if they WERE to have a problem, it appears that there is no price low enough for customer service to keep their customers happy. Pretty bummed, but it is what it is. read more

Although I have had to wait two months to receive my product, I understand the demand as well as lack of materials due to Covid (thanks China). However, the staff was quick to respond to emails and resolved my issue quickly. Katrina B. was a great help and hope you get ahold of her if you need something because she will get it done. Product is on its way now. Thank you CBC. -Recurring happy customer read more

So I've been an avid customer and supporter of CBC for over a year now, and one of my uppers barrels malfunctioned with less than 1000 rounds of steel ammunition through it. The last range outing, I noticed the rounds were tumbling from 10 yards distance at 15-18" high right. Mind you I have an Eotech xps2 optic so there's not option for failure due to optic or sighting in/accuracy. At 25 yards, the round was tumbling so bad it would leave the range completely and blast off into the shadow realm in the atmosphere. I notified CBC immediately and was (finally) contacted by somebody after badgering their Instagram account, phone call (with no answers) and email with no answers either. Their Instagram or social media person finally responded to me about this issue. That was the first red flag. Upon initial contact, I still waited for nearly a week before someone reached out to me via phone during my busy work hours. I returned the call shortly after leaving a voicemail. Never heard back. So I called again, and again and again within the course of a couple days and messaged their Instagram again to notify them of the communication failure. Finally, at last, I received a phone call from their "warranty manager" who gave me the absolute run around about getting my malfunctioning barrel replaced. These were the exact words after explaining my situation and repeated frustration from a failed product and awful communication; "I can't warranty your part, you have to pay to mail it here, once we receive it and eventually find the time to install your barrel onto one of our guns, run several different types of ammo through it at different distances and then we will make the determination of replacing it for you or not. To me, CBC has given me multiple impressions that they don't stand behind their products nor do they care about customer outreach and association. They don't care about the customer. What they do care about is taking your money, shipping your product out at some point during the week or the next 3 weeks. I can name 5 somewhat reputable AR manufacturers that would send a new barrel to me in the drop of a dime, and wouldn't hesitate to resolve the issue at their very best. I was convinced that I'd be a lifetime customer up until this issue which I fought tooth and nail for, along side of my extreme patience and understanding. read more

I made an order and they ran out of the more expensive slings that I ordered and paid for. So CBC shipped me the less expensive slings. When I contacted them, they told me they don't sell those other slings anymore and when I told them what they had done nobody offered to refund me the difference. After a couple weeks of dealing with them and getting nowhere I requested a RMA to just send the entire order back. I have not had a response in a month now. I WILL NOT PURCHASE FROM THEM AGAIN AND WILL BE FILING A BBB COMPLAINT! read more

I WOULD STRONGLY DISCOURAGE ORDERING FROM CBC! I Ordered a complete upper kit. Had to wait over a month for delivery. When the thing finally showed up it didn't have a BCG. I have now been waiting over a month for the BCG(They said I would have it in two weeks). When I call they talk to me with an exasperated tone, like I am wrong for wanting what I paid for. Whats more I asked if they would just refund me the $250, that's what they charge for BCG, so I could buy one locally and they refuse. Leaving me with a $700 paper weight! read more

Ordered one kit and it was really nice. so I was a returning costumer, and brought a few friends along to buy, and all of us had a bad experience. Missing parts or wrong part! The princess Brianna is so helpful. Not really at all. Last time I buy anything from them! read more

"Ok, I bought an upper from CBC Industries. When I got it I inspected the upper to make sure it was done right. First thing I found was the gas block was not put on all the way, so I went to fix it. Shit happens, that's why you check. Found out the barrel had no gas hole. Contacted them, shipped it back, and you'd think before they shipped it back to me they would check everything. Nope. They sent it back with the wrong gas tube, a much too long one. So I contacted them again. They said they would send out a new one asap. I got it, and they sent me the wrong one again, so I contacted them AGAIN. They said they don't understand what's going on, so I went out and bought the one I needed, and sent them pics of the right one. You figure they're selling them, they should know this stuff. I was cool about the whole thing, just asked for the $$$ for the part. They say because I fixed it, they are no longer able to help me. This company should not be able to sell uppers if they do not know how they work. Just beware." read more

CBC Industries - Guns & Ammo Near Me - North Charleston, South Carolina

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Absolutely trash customer service Bought complete upper from them, when received the gasblock was way out of aligned and screws stripped. Contacted them and with little help. Rifle still wouldn't fire, took to a gunsmith and after changing pretty much everything on the rifle come to the conclusion the barrel is "picky on ammo" wont cycle anything under 3200fps. I have a single shot ar and no help from the company, never will I buy again or recommend, screw you cbc industries read more

I've been pleased with the prices and quality of their AR 15 componentry......they frequently offer special sales, and certain items come with free shipping....I recently ordered a rifle kit that ended up on back order for quite a while, and they were unable to get the original barrel length I had wanted, so when I enquired on the status, they offered a more expensive substitute at the very same price! I've placed three orders through them, and been very pleased with quality, price, and customer service! I also like to support Veteran operated businesses when I am able to read more