I'd like to give ASAP five stars because they are by far the best, most reliable, and courteous cab…read morecompany in the Ithaca area. I've had horrible experiences with both Collegetown Cab and Cayuga dispatch. Four times (FOUR!) I've called Cayuga dispatch to take me to the airport--sometimes calling ten hours in advance--and they've either never shown up or shown up EXTREMELY late. If I hadn't hopped into another passing cab, I would have missed my flight every single time I relied on them. Horrible. Collegetown Cab, while better, has never picked up their phone for me when I called. And I've tried many times. Getting a cab with ASAP is so easy. The dispatcher is polite and friendly and never gets my info wrong. The cabs are always 5 minutes early, waiting in the right spot, and the drivers are pleasant. For this, I gladly say that they've earned my loyalty when I need a cab. They are also slightly cheaper than the other cab companies and will give you slack on luggage fees. I do knock off one star because their taxis are in disrepair. They're beat-up old vans with dented fenders and doors that stick and are hard to open. The insides are clean but they're just really old, clunky cars. Once, the engine even stalled a few times before starting, which made me nervous. But other than that, they are definitely the best cab company in Ithaca. Thank you ASAP for being a godsend.

If I could give them zero stars I would. They stole AirPods from my son's friend that we bought…read morefor her. They originally said they had them and would mail them to us, then they conveniently wouldn't mail them, and now that police are involved they don't have them.

Awesome service our driver Tylor was fantastic, great personality and very competent drive. Next…read moretime we're in town hope to get him again. Thank You Tylor!

I scheduled a ride to the Ithaca airport and then one back for a week later. The ride up: fine, no…read moreproblem. On the way home, though, my flight got delayed. I cancelled my orignal ride and reacheduled my pick up for 45 minutes later... and they keep cancelling my ride. I get that it's going to be late now, but they *claim* to be 24/7. So now I'm going to be stranded at the Ithaca airport at 1:30 a.m.??! What am I supposed to do??

Beware - $20 flat rate PER PERSON for airport pickups. I usually only write reviews when I've had…read morepositive experiences, but I wanted to make people aware of this. My colleague and I flew into Ithaca airport, and needed a cab to take us to Cornell campus (maybe a 5-10 minute trip). This was the first company we saw, so we went for it. The van was a carpool - there were multiple passengers with multiple destinations - so I assumed it would a pretty economical option. I assumed incorrectly. If in Ithaca, try Collegetown Cabs. They've been very affordable and reliable.

I usually do not write bad reviews but I would like to make people aware of this taxi company. This…read moretaxi ride was a rip off. The ride was 1 mile and he charged me $20. The taxi itself was not clean. He had me wait in the van to try to pick up more people from my flight and the when I arrived at my destination, he had me wait because his credit card app to bill me wouldn't pull up. I am now an even stronger supporter of Uber. If this is an independent company they are thieves to charge that much to drive someone a mile.

Horrible company rude and dont care about the customers safety in there vehicles. They had a trip…read morefrom cornell to Syracuse Airport and did not care that the van was on its last legs and should never been on the road. Tire blew out at 70 mph on 81 with 5 students and 2 adults. The rear of the van was dragging on the road. Needless to say the safety is not a problem when all they want Is money.

Totally negligent. I was scheduled for a heart procedure and medicaid confirmed the trip to…read morerochester with the owner Ron and they never showed up. I called him the confirmation number was in his system and yet wanted to blame me for not calling him to fucking remind him of my trip An idiot and if I die because of his negligence my estate already has the letter of notice of claim on file.

I would have given 5 stars except for the fact that I have been forgotten several times. I have…read morelearned to just call an hour ahead instead of earlier. And I noticed that if it's a female dispatcher I am good. If it's a guy.....he forgets me A LOT. But the drivers are pretty good overall (Sam is my favorite and by far the nicest....she tells me to keep my tip----I never do,lol) and while it is more expensive than the other one, at least they don't turn me away every time!!). Overall, a good company.....I use taxis 3-5 times each week so I am definitely knowledgeable on this subject lol.

Dispatcher was extremely rude. I called back to get an ETA and she accused me of not listening…read moreduring our first phone conversation. Perhaps she did, but how hard is it to simply answer with a "10 minutes" instead of "I told you the first time you called"??? Driver was equally as miserable. Taxi wasn't very clean and we tried to strike up a conversation and he completely ignored us and acted irritated. AVOID and pray Uber/Lyft comes to Ithaca.

our driver was great and punctual!! We would recommend for sure! He came at 4 am!! We will use…read moreagain next time we fly!!

Beautiful and great driver love the man great guy very safe driver I loved driving in the cabread more

When another taxi company suddenly cancelled my ride in early morning, Ithaca dispatch responded to…read moremy call at 4:30 am immediately, and they came to pick me up right away. Thank to the driver, who was really nice, I didn't miss my whole trip

Worst taxi experience ever. Its insane how bad the lady in dispatch is. Please never ask for their…read moreservice. They honestly shouldn't be in business. Download Uber. ​

Refuse to serve, ask 100 questions and then say no available drivers.....................zzzzzzzzzread more

Bill and Florica are wonderful!! My son is a junior at Cornell University and has often needed…read moretransportation between Elmira Airport and Cornell in Ithaca. Florica has treated him like her own son over these past 2 1/2 years and I can't say enough great things about this transportation service. Reliable, fairly-priced and genuinely kind people- don't hesitate for a second in calling this top-notch family-owned and operated service!!