I've been coming to Cathy's Nails since they first opened in July 2019, and I've always had a great experience. Cathy, the owner, is incredibly talented and specializes in builder gel, among many other nail services. One thing I really appreciate is that she keeps up with the latest trends by adding new colors, techniques, and services. Although Cathy is usually booked by appointment, I typically see Mimi or Sami, and they both do an excellent job. They also accept walk-ins, which is convenient. There's another nail technician who wears either a cross or pearl necklace (I don't know her name), and she does beautiful manicures as well. Like most businesses, their prices have increased over the years, but I still find them reasonable for the quality of work. During my most recent visit, I got a basic pedicure ($23) and a manicure. Cathy repaired one of my natural nails using builder gel and powder, and my nails turned out beautiful. My total, including a $5 tip for each technician, came to $78. If you're getting gel polish, keep in mind it's an additional $10, which is clearly communicated. Overall, the staff is friendly, the salon is clean, and I've trusted them with my nails for over seven years. I definitely recommend Cathy's Nails if you're looking for quality work and experienced technicians. read more

They are so efficient did an amazing job on my nails. Their service is so fast. This is my second time doing nails and I'm happy! read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

Went in on Nov 6, 3 days ago, and my dip nails had chipped on 4 different fingers. Waste of money. I have gotten dip for many years and this is a first that it chips. The way the removed my previous set was also really harsh. I can feel that my nails are much thinner than before read more

Cathy's Nail & Spa - Right hand - Nail Salons Near Me - West Covina, California

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Love the team and service that we receive. We're fans since October 2020, they are clean, use quality products and we have our favorites there. We're a family of 4 that go very regularly for manicures and pedicures. My young granddaughter started going thos year for kids manicure and pedicure, she loves the pampering read more

Every time I come unannounced they are able to provide services with minimal wait time. They work fast, and I love that their gel manicure and pedicure isn't thick at all. It looks super natural. read more

My auntie came in there and got her nails done and had to leave because the lady was not gentle very poor service and her cuticles were sore. read more

Haven't been by in a while, the service is always fantastic!!! Stopped by with my gfs for some pedicures. Thank you for taking care of us!!! Even though the location is further from my home than other places, I'll always be happy to recommend this location. read more

Two days after my pedicure I got an infection on my skin and near my toe nail on my middle toe. I have never had an ingrown nails nor any feet related problems until I came here. This just shows how low priority hygiene is to this establishment. This is so disgusting and never should have happened. read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

I'm a girlie girl and love the nail salon. I have been going to Cathy's Nails & Spa since they opened and I absolutely love it! Mimi does my nails & Sami does my pedicure. We always have the best conversations and laughs when I am there. My nails & feet are always perfect. If you are in the West Covina area and are currently looking for a new salon, I highly recommend Mimi & Sami read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

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Did a walk in and was helped right away. I've been coming here for years Cathy is the best!

Cathy is sooo rude!!! She's deleted multiple bad reviews over and over again from so many different ppl. Do not come here!!!! I got an infection so bad puss grew and I had to go to er for steroids and etc. this place is unsanitary and I can't believe how crazy rude Cathy is. Do not come here!!!!!!!!!! read more

Dirty and unsanitary. I only came here to take off my gel-x nails and I regretted it as soon as I saw their tools. My nail tech did not completely remove my gel-x nail which I had mentioned to her a few times and I still had parts of the nail coming off after I left. Ridiculous! Not the best customer service or experience. I do not recommend coming here, ever! read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

I've been coming to this place for a couple years! Super reliable and affordable! I just had my nails done for my sisters wedding and I love them! I was talked into the gel x and they are exactly what I wanted! We added a chrome top coat and they shine so beautifully!! Love this place!! read more

Cathy's Nail & Spa - Beautiful nails - Nail Salons Near Me - West Covina, California

I came in to get an acrylic overlay (acrylic powder over your natural nail). I asked to remove the acrylic for a new set. Instead of soaking off the acrylic, Mimi started harshly popping it off with a fake nail tip. This caused my natural nail to rip and hurt. I stopped her after 4 nails, in shock. I told her she ruined my growth and she said "it's fine we can still do it" I got up and left. I do not understand why this would happen, please remove product safely from clients nails. read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

I love coming here. They are accommodating, the service is great, and they get you out in a timely manner. read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

To expensive for French style 15+ 50 for the smallest nails- so not coming back at all - I don't care to pay but for something that that is worth it read more

Cathy's Nail & Spa - Not worth the it at all - Nail Salons Near Me - West Covina, California

I am about to try to normalize complaining about bad service. It is not fair that you are almost forced to choose something you don't want because they don't want to do it. I wanted dip and they kept insisting for gel. I have never felt so rushed to get me off a chair before. I will not come back. You will feel like just another number/$$ to meet their quota for the day. You will not come to get away for a few minutes from your crazy day to get just an ounce of pampering here. Getting my nails done is probably one of the only things I get to do for selfcare and they took that away. Also, I ended just telling her to not do anything to my nails and just finishing removing the previous dip I had. read more

CATHY is so RUDE! Just the worst experience ever. I asked for round stiletto and she was giving almond. I even had a picture. Then she said I was wrong. I politely asked for more narrow and she just ripped the tips right off. I'm going somewhere else now but this was the most horrible and hostile environment I've ever been in at a "salon". CATHY is the worst. And this place is dirty as well. read more

No customer service skills. Absolutely shameful. Cathy yells and makes people cry it makes me so sad. She is so disrespectful trust me do not go here just because of the photos. I've been here 16 times before Cathy attacked my personal space with witnesses and yelled at me like an animal. I made a police report on her for that because it was that intense. read more

Great customer service and excellent quality of work. I got a French tip gel pedicure and my toes look stunning. Sami is the best and super sweet! :) read more

I'be been coming here for 3 years now and each time it gets more disappointing. My big toes are always crooked and I have to straighten it with a file when I get home. I asked for an oval-square shape and gave me two big squares for my thumbs. The design is 6/10 for me. I kept showing her the picture throughout the appointment. Unfortunately I'm going elsewhere from now on. A week later and they're popping off!! terrible quality for $80 read more

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i always have the best experience at Cathy's! Mimi did my cat eye set today, so beautiful! read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

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I haven't been to this place in months, decided to give it a try again. My nails weren't exactly what I wanted and the nail tech seemed annoyed anytime I pointed out something I didn't like. On my way out, I was paying with my credit card and they told me it was a $5 charge. "$120 cash or $125 card." It is ILLEGAL in the state of CA to add any surcharges to credit card transactions or charge convenience fees. I didn't want to argue in front of everyone but this is a kind warning for the rest of you. Do not let them get away with it. Also nail design was not centered and you can visibly see the glue used. read more

I went in today for nail set and pedi with acrylic toes wanted French tip the did not know what I was talking about I wanted pick powder till the lady figure out acrylic that I had need it to be change that's they realize they did not have time for my set of nails and did a rush job on my toes they should not take people after 4 pm so they could take their time on their last clients my feet job is a disaster and I did not care about no discount I care about the job there is no way I'll go there again the picture will tell it got my feet looking like I'm 5 years old read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

I paid about $87 for these ugly nails. I'm so unsatisfied. I had told the lady I wanted acrylic or gel overlay and she ignored my request even tho u told her over n over. I even told her about the design that I didn't like it. She then gave me attitude. Mind you I been going to then a bit over a year abs if this is how they treat a loyal client then don't expect any different for you. read more

Cathy's Nail & Spa - Look how simple and basic the nail design is. You can even see little dirt marks in the nail polish. - Nail Salons Near Me - West Covina, California

Friendliest ladies with the newest techniques, their service was fast I must say my nails last a long time their stuff that they used are top of the line. Always accommodating they'll drop anything for you when I tell you it's like going home and being taken care of. read more

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It's always the small nail salons that have the best customer service.. In my line of work, my hand and feet take a beating.. Therefore I alway need a good panic here and pedicure, and recently I've found this little gem. Great prices, great atmosphere! Clean work!! Fast, but efficient.. they do your hands and feet simultaneously so you can be in and out. Overall a great experience, my 2nd time here and will continue to come back.. read more

I came here so many time. They was so nice. Staff is very friendly, good service. Clean and really kind. Will come here forever read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

Super disappointing. I'm not sure who this particular lady was but I asked for acrylic toe and she straight up told me "no!" No explanation, just "no". I haven't returned. And it's a bummer, I was already on my 6th or 7th stamp for my reward card. I thought I had finally found "the spot". read more

My gel polish is only Thursday Friday Saturday3 days old and it's chipping in multiple places. This place was more expensive than the place I usually go and the polish always lasts 3 weeks! The lady was nIce but didn't really do much with my cuticles. The gel polish just keeps chipping right off and I always wear rubber gloves when I wash dishes. I'm gonna have to go this week again. read more

Cathy's Nail & Spa - It just keeps chipping right off - Nail Salons Near Me - West Covina, California

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I had Cathy do my nails. My recommendation would be to book an appointment for full sets. She did an almond shape with design Each designed nail is an additional $5. It came out to $45. She paints the nails very nicely. The shape isn't bad. I had never done almond, I usually have coffin shape or oval. I think the best part of the experience is the color of my nails. It came out really nice. The store is small, there's lots of parking. Unfortunately, I totally forgot to mention to her to get my 10% off for checking in on yelp.. . They also have a stamp card so don't forget to get one for those discounts! read more

Cathy's Nail & Spa - Almond shape, Gel polish, $45 - Nail Salons Near Me - West Covina, California

Prices are very high for the service. I've gone to better looking places, (organic) for less. I was in a rush for time so I came in here, it was empty, I've figured because they are new, they have a huge sign outside saying 20% off. But it was clearly not honored when it came time to pay. My nails looks so thick and honestly resemble Mexican bubblegum! I am so disappointed in this place. I can't believe how horrible my nails look, please save your time and money and go elsewhere! read more

Cathy's Nail & Spa - Nails are thick and not even! Please save your time and money and go elsewhere! - Nail Salons Near Me - West Covina, California

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I been coming here for years and was so happy I found them. But the last few times my service been trash. I go to relax and to get what I paid for. This picture was right after I got home. And I knew this was going to happen. The lady was doing it in a rush and was only 1 coat. I understand you guys are tired its the end of the day but come on I'm not doing it for free. That day I paid almost $90 sad to say but that was my last time there..... read more

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Yesterday, my boyfriend brought me here to surprise me to pay for my nails. I forgot the lady's name. Kind of sounds like Nene, but anyways, she did an amazing job on my nails. 10/10 recommended this nail shop. You should come here to get your nails done. read more

Cathy's Nail & Spa - Purple long almond shape nails w/ silver heart sticker - Nail Salons Near Me - West Covina, California

I asked for a french tip manicure as pictured, but needed a full set since my nails were too short and the shape was rounded. The lady who approached me to work on my manicure misunderstood, and when she was about to start the french tips on my natural short nails, I had to tell her what I wanted, and she got upset because she didn't do full sets. I showed the picture I wanted and told her I needed a set because my nails were too short and I wanted that square shape. It was definitely not going to look like the picture if she proceeded to work on my natural nails. She then speaks to her colleagues and leaves and stares me down, giving me the side eye as she walks past me. The other manicurist proceeded to do my nails, but she was definitely really fast that she cut my cuticles with the edge of her nail drill. The acrylic was also very thick and it was overall, a sloppy job since I had acrylic and gel polish onto my skin under my nails. She also didn't file it neatly as some of my nails were crooked and had acrylic flooded to the sides to the point I had to separate it from my skin. The gel polish was also uneven when she capped the front because the acrylic was thick. I also didn't get any lotion or a hand massage which should normally be part of the service, but because there were more customers coming in, she sent me on my way after filing the sides of my nails once last time for only my right hand, before applying some cuticle oil. Note that I did make an appointment with them, but still did not get the full service. Definitely a disappointing experience. I don't think I will return especially if I had to pay $45 for results that I received. I wouldn't mind the price if the work was done properly and customer service was better. I also think they need to do better with sanitizing their equipment and tools. Everything seems to be reused and placed back on their carts for the next customer... Very concerning... read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

Cathy is the best she always does the best nail art for me and really takes the time to make sure I love my set each time.

WHATEVER YOU DO, DONT COME HERE. I live pretty close to this place so it's convenient. But I would travel 100's of miles than go here again. i've been to Cathy's about 2 times. The first time i had my nails done, they had me go BEHIND the building and sprayed some random chemical on me so the bugs wouldn't come around. I was then able to get a pedicure inside the place. The lady messed me up so bad that I had to go to urgent care to get an ingrown toenail removed. That was during covid, so I let it slide (like an idiot). I decided to give them another chance and everything was fine. Nothing spectacular but I got my full set and a pedicure no problem. Today I came in for a fill, I walked in and the man (pretty sure it's cathy's husband) wearing a knock off gucci mask from the swap meet gave me a dirty look and asked me "What do you want" I said "Hi can i get a fill and a pedicure" He then yells at me and says "NO TIME". When I say yell I mean like your momma yelling at you to get in the house. There are children running around the store and MULTIPLE manicurist sitting in their phones. They also had many customers in there wearing no masks. Not to mention how they run place. Commonly touched surfaces and objects are not cleaned frequently. Nail ladies use the same tools all day without cleaning them. I'm pretty sure they can get their license revoked for all the disgusting things they do. and the terrible customer service done by fake gucci mask man. Once again avoid this place at all costs unless you want to go to urgent care for an infected ingrown toenail and to be yelled at like a child. read more

Cathy is extremely talented! By far my favorite set ever! Dip powder on natural nails read more

Cathy's Nail & Spa - Nail Salons Near Me - West Covina, California

Love the service and they are fast. Everyone is nice and friendly. 100% recommended. read more

Cathy's Nail & Spa - Love my nails - Nail Salons Near Me - West Covina, California

Okay so before I say anything, they need to work on their customer service. Who? Like all of them! I don't care! Lol I'm not trying to be a dick or anything but just need better customer service. It was my first and last time coming to this spot. They have a great variety of gel colors which is amazing! They are fast and I can tell this little nail salon gets packed so hopefully you get lucky. They talk a lot of shit as they do your nails, trust me I speak a little bit of Vietnamese and I heard them hahah I got a refill with new gel color which wasn't as at all in price. I think it was 25$ which is not bad at all. read more

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