Absolutely worst experience ever with a dry cleaners! Will never ever go there again! They ruined multiple pieces of clothing. Shrunk a dress so that the lining hung out more than an inch at the hem and from the neckline. Dress shirts have buttons that appear to have been ripped off and have stains that were not there before they were "cleaned". Suit pants had the crease removed but are still wrinkled. Spoke with Leeza and she communicated with Dennis originally stated they would refund the entire bill but that changed to 20%. read more

Very disappointed. Took a maxi dress in for hemming. Luckily I got a discount as it was not finished when promised and was "lost" for a few days. They simply took the existing hem and folded it up and stitched which makes for too heavy of a hem for the fabric. It hangs funny. I definitely will not be taking anything there again read more

This company has no organization or accountability. Lip service is all you get. Items were sporadically delivered incomplete and after 3 weeks I believe they have lost two cashmere sweaters because every time I call I get a different story -no one returns my calls. I am done with this company completely! read more

Cathy's Cleaners ruined my husband's( $300)North Face coat months ago. I sent a letter (as they requested) with our request for reimbursement. I have not heard back. I have called and left a message for the manager TWICE. No call back. I left a note on their Facebook page, no reply. I will never return. read more

My husband has been taking all of his dry cleaning to Cathy's since we moved to Bend 9 years ago. I was a little irritated to see the handful of poor reviews posted here. I was MORE irritated that people haven't taken the time to post good reviews. We've never had a problem. I've never actually posted a review for any company on line, but Cathy's deserves a good one. We've never had anything lost, never had anything damaged, had a large area rug cleaned and it was beautiful when done. The owner has always been nice. He also does a TON of stuff for our community. He has pictures inside and thank yous from places he has helped. People really need to take more time to point out the good stuff when they are happy with something. Myself included. Bravo Dennis and his staff. read more

I had been very disappointed with Cathy's Cleaners in the past so I had kind of given up on them for a while. Once I heard they we under new ownership I gave them another shot, being close to my place of work and all. They blew me away with their amazing quality in work and employees. Everyone was super helpful and the owners were onsite willing to help in every way and answer any questions. I would definitely recommend to everyone. read more

I love this place! I've used them for over a year now for dozens of dry cleaning needs and have never had a problem. All my garments have been cleaned to my standards and they're always so nice. Will definitely continue to use them! read more

Here's a review that anyone interested in finding a dry cleaner in Bend should read: In March of this year, I was new to Bend and in the market to find a dry cleaners/alterations/laundry and pressing company. I had seen a sign off of Simpson advertising "Free pick up and delivery" at Cathy's Cleaners. I thought that sounded great. I even liked the name of the company: Cathy's Cleaners sounded like a nice, good company...but Cathy's Cleaners is anything but. For a short while the pick up and delivery went well. But soon, problems surfaced: my simple clothing instructions were not followed and not acknowledged. I clearly noted in the clothes bags provided what needed dry cleaning or pressing. This got reversed/mixed up at least 70% of the time. I would let them know. It didn't matter. This continued to happen. Finished pieces would be delivered that were not mine. Often my items would be delivered to other customers. I was giving this company a lot of business. My weekly bill was very high. I was a "good customer". But this didn't matter. It was a big mess that didn't stop. Finally, I became so frustrated, and it was all such a hassle that I informed them I would no longer be using their services. I had given this cleaners so many chances. I concluded I would never be seen or heard. It was then that the owner contacted me (and rightly so) via email. He offered me an appropriate credit to be used toward future business. My (naive and trusting) thought was "After all of this, maybe this gesture to keep me as a customer could turn things around. Maybe they will now (finally) starting to "do the right thing"". Wrong. I continued and the "business as usual" began again in earnest. All (mercifully) ended for me once they lost a pair of my daughter's favorite jeans that I had turned in for mending. They denied they had them. I was told they had looked everywhere and they were not there, they had delivered them to me. All I had was my word and my word was not honored. Flat out, I had the jeans, they had delivered them to me: their records showed that these jeans had been delivered. Wrong. As if I had made up a possibly contentious situation to rip them off. I did not have them. They never returned them to me. They lost the jeans but blindly blamed me. My subsequent emails to the owner were either not answered or were in the spirit of arguing with a customer that the customer was wrong and they were right. Finally, I proposed I be paid in good faith $20.00, (this was but a token $amount$ suggested by me in lieu of ever recovering or resolving the missing-jeans issue). With maybe one or two exceptions, my emails left unanswered by the owner. Finally, I wrote the owner, stating he left me no choice but for me to write a review of their operations in Yelp to alert others of their business practices. Finally, I was sent an email from the owner who wrote that he would send me a check. I never received a check. The one time I spoke with Cathy, she was impolite and brash. The owner (not Cathy) employs practices that seem anything but legal. I have never experienced such rude and thoughtless disregard of me, a/their customer, in any business I have ever dealt with in my life. The Cathy's Cleaners experience was Just Awful. read more

Isn't it strange that 18 reviews are "not recommended" for you, the consumer to read!? Well, I suggest you read them. We found out the hard way that the horrible reviews are correct. We are now out a very expensive bedding set and left with a General Manager who doesn't care to make it right. We were told they would replace it...then told we needed a purchase receipt. I told them I didn't keep the receipt from the bedding purchase two years prior. I suggested they simply make us an offer so we could just move on. Nothing. NO RESPONSE. Even after several attempts on our part to resolve. What's ridiculous is that we would have been fine with some free dry-cleaning or a few hundred bucks. Now, we are looking at small claims court. What a dumb move on the GM's part. So far 6 of our family members have left Cathy's Cleaners. Take your cleaning elsewhere. Bend SHOULD NOT tolerate these kinds of businesses. We don't need to...there are many other options. read more