I dropped my car off at Brakes Plus on Coit Rd. and Parker on July 3, 2026, at 9:30 a.m. I told…read morethem my brakes occasionally squeaked when I backed up and that I needed new windshield wipers. I also told them I needed my car back around 2:00 p.m. and confirmed my phone number so they could call me with an estimate.
At 2:00 p.m., instead of calling me, they called my husband. He was told my car supposedly needed more than $2,000 worth of repairs, including a tune-up, spark plugs, bushings, control arms, brake pads, rotors, an alignment, and an oil change. They also said these repairs would help with my car idling, even though my car has no idling issues and runs great. The only reason I brought it in was to have an occasional brake squeak checked.
I called them back and told them not to do any work. When I arrived, my car was still on the lift even though I told them I wanted to pick it up.
Nathaniel took the time to show me the condition of my brakes and the other components they had recommended replacing. I appreciated that he was respectful and sincere. He also explained that while some of the other items would likely need attention in the future, they were not repairs that had to be done right now. Based on what he showed me, I decided to go ahead with replacing the brake pads and rotors but declined the other recommended work.
Nathaniel told me the brake job would be finished in about an hour. However, when I called at 4:30 p.m., I was told it would be another 30 minutes. By that point, I had already been without my car all day, had plans I couldn't keep waiting on, and was frustrated that the timeline kept changing. I asked if I could pay with a credit card on the phone and pick up my car later this evening from the parking lot, they can lock the keys in the car. Nathaniel, said no problem. When I went back at 8:30 to pick up my car, it was locked in the building and now I am without it for a holiday weekend and have to be at work Monday morning for a meeting at 8:30 am across town.
My disappointment isn't with Nathaniel personally, he was professional, courteous, and honest when explaining what he saw. My frustration is with the overall experience: a simple brake inspection turned into a $2,000-plus estimate for repairs that even the employee acknowledged were future maintenance rather than urgent needs, and the repeated delays left me without transportation for much longer than promised.
I would think twice about going here.