That was genuinely the most efficient oil change I've ever seen. Three rows of cars waiting and…read morethey were getting through them with amazing speed- and effectively too! Will absolutely be taking all my vehicles to this location from now on

I have taken my 2023 VW Atlas here for oil changes for 3 years now. Once a year…read more They have always done the normal stuff: - Remove skid plate - TAKE OFF DRAIN PLUG - drain oil - change filter - Replace new drain plug - fill with oil. Always super fast, everyone echoing what everyone says, no issues. This time though!! They removed my skid plate, was under the car for a while. Then they started draining the oil from the top of the engine. Sucking it out. When I asked why it was taking so long they said the have never taken VW drain plugs off. But they did. When I asked to speak to a manager, the super tired looking guy not doing his job, has some young guy come and talk to me. Never seen this guy/kid. Definitely not the manager. Bottom line, the guys working today(01 Oct 26) on Bay 2 were very unprofessional , ignored/disregarded my questions and blew me off not giving straight answers. This 5 minute oil change took 40 minutes!! I tried calling. Customer service but Take 5 makes sure you cannot submit a complaint. I'm not ever going to this take 5 or any other again. I have been using these guys for over 7 years and this was the worst experience I have every had here.

I stopped by this company yesterday to get my car serviced. I was impressed by the initial contact,…read moreChris greeted me immediately and asked what I needed. I already had a quote and asked if it could be taken care of on the spot or would there be a wait to order parts. He informed me they could get it done right away. There was a turn because almost 2 hours later I had to go to the register and ask what the problem was. The manager James was just as hospitable as Chris and this put me at ease. I explained my issue and he did everything to remedy the situation. I am HUGE on customer service, so even though I had to wait, I didn't mind because I saw how each of their employees interacted with the customers. I myself interacted with 3 people that day and each of them were respectable. The only thing that prevented this from being a 5 star review is the failure to communicate the issue with finding the correct part, otherwise great job!

I've been coming here for a very long time receiving oil changes. I always bring my own oil and…read morefilter as the oil for my truck is specific and they usually don't have on hand. Today the technician fill my 3.0 diesel with 10 quarts of oil and it calls for 7 quarts. Luckily I noticed as soon as I pulled out of the bay that I didn't have the 3 quarts in my 5 quart jug I brought with me. I quickly went back around and they dropped the oil down to the proper level of 7 quarts. They had a mechanic drive the truck to ensure we didn't have any white smoke or oil leaks from the seals. They had 3 quarts brought to the shop to replace the 3 that had to be drained. What should've been a quick oil change turned into my being here for nearly an hour and half. I asked if they could comp my next oil change and they said No. When you're here just make sure the technician knows the amount of oil your vehicle needs. They have access to this information and this shouldn't have ever happened.

Fast Response from time I sent the request. Very Professional and courteous. Very thorough in…read moreexplaining process.

The shop has repeatedly failed on multiple occasions to repair. Our vehicles and management has…read morefailed to make a phone call to us regarding any resolutions thousands of dollars waste it.

Great customer service and very thorough on their evaluation of the issue. Upfront and honest about…read moretheir policies and procedures. Quick turnaround.

I authorized what was presented to me as a "labor" charge for my vehicle, with the understanding…read morethat the issue would be addressed. After paying, no repairs were completed and the vehicle was returned in the same condition. The charge turned out to be for diagnostics only, but it was not clearly distinguished as such. Accurate labeling and clear communication are critical when customers are making decisions about vehicle repairs. I recommend confirming in writing exactly what services are included before approving any work.

Great guys, very helpful!! Needed a tire change on a rental car. Got me…read moreIn and out right away!

I was having them work on my car because I had no one else I was next door at a different business…read morethey had told me try them so I did first time I felt I was over charged because I toldd the twice rack opinion boot I have all ready new bin the box I need put on ok he said the boot on the drive axle I saids no sir the rake opinion boot on the steering he said I just find out after we look at it I'm a few minutes i said ok never was mention again and pretty big bill I'm still pay for after loaning The money to pay them well i here again I know im getting over charged I'm upset they have had my car now 3 days plus all weekend because they were not open and had employees quit from what I see

I had a light go out and called to see if they could fix it. They could and as soon as I arrived I…read morewas met with nothing but great service and care. In and out with the light fixed within ten minutes. The garage was full of cars with oil changes and they went ahead and did my light in the waiting line. It was extremely affordable and nothing but great things to say about this location! I have used other locations for an oil change, but I will for sure use this one in the future. If you are looking for a fast, affordable, and wonderful location for customer service this is the place!

This is my second time here and everybody here is just awesome! The customer service is unmatched!!…read moreBoth times that I've been here they got me in and out. There's never a long wait. I usually go around 11am. The waiting area is super clean and they offer complimentary coffee while you wait. Both times that I've been here Krystal has gone above and beyond to give the best customer service possible. Not to mention they do quality work. They don't rush and they make sure to thoughly explain everything that's going on with your car. I would definitely recommend Grease Monkey

Come early morning if you can. Staff was punctual, pleasant, and very helpful. Derek was…read moreexceptionally helpful with the help of Ketron and Steve!

Unfortunatly this place got me pretty good. Long story short, I agreed to pay them $130 to see if…read moremy exhaust manifold were bad or leaking (diagnostic). Afterwards I agreed to pay them $2100 to have my entire exhaust pipe replaced, including both exhaust manifolds. I arrive to pickup my truck about 4 days later, I pay them and go home to check over their work. It looks like they replaced the manifolds, but they used the old hardware for the manifolds. Then you can clearly see the manifolds attaching to my old red, brown and rusty exhaust pipe. Then at the very end of my exhaust pipe (That was supposed to be replaced) they asked a 2 year old to weld this skinny exhaust tube to my old exhaust pipe. Im an honest and nice guy. Common, I seriously cant trust anyone now days. Very sad. Now watch them type some silly response to this. "Oh my goodness sir, were so sorry this miscommunication happened, please call our office at 706-327-2114" I am such an idiot. Please read over reviews before you go with a company. Look over the work before you pay.

Not sense in making an appointment for an oil change and tire rotation if it still takes 2 hours. I…read morewon't be back.

Better service no point in making appointments when you still have to wait 4 hours. Also need to…read moremake sure they are doing what the customer asks not what needs to be done. Came in for one thing left paying for something that i thought was the problem, at-least thats what they told me. Car is still not working.

I came in from out of town and needed an oil change, and I'm so glad I stopped here! All of the…read moreguys were nice, friendly, and got me in and out quickly. The service was smooth and professional from start to finish. I highly recommend this place!

Amazing experience! The staff handed me a cold water bottle upon arrival. Instant, quick service…read more Store manager, Daniel, was very knowledgeable and friendly, and did a great job of explaining what services were avaliable. Fair pricing and they really go the extra mile to give a great service.

This store is only concerned about profit. Please everyone do not buy their lifetime front end…read morealignment warranty.Most of the Firestones locations here will make you wait for extended hours just because you have a prepaid service. All of them are just concerned with the customers that are paying . Yet, I have paid them for other services. Why have an appointment and they make you wait for five hours and still not get service. This is piss poor service at the Firestones in Columbus and Ft.Benning, Ga area because I didn't have this problem in Kentucky. They are worried too much about winning their quarterly awards for the most sales instead of good customer service. Word of mouth can kill or slow down your profits so do better

I'm a long time Firestone customer. Not every location is great, we travel a lot, so I've been to…read moreseveral in many states. This location is above and beyond the others! I needed 2 loose wheel tire replacements, but could only Jack up 1 at a time. They located the odd size tires, had them delivered and mounted 1, then I returned with the 2nd wheel, they got it mount and ready in no time. Jeremy and crew are awesome, professional and hard working. If in the Ft Benning area, come here! Military Discount too.