Was a bit nervous going in but it turned out fine. The doctor seemed knowledgeable and explained a few possible reasons behind the discomfort I've been having. They asked a lot of questions, even small ones, that made me feel like they were being thorough. Gave me some suggestions on what to try first and told me what signs to keep an eye on. It wasn't anything fancy but it felt like I got real attention. read more

Dr. Chang is the new dentist who took over the business last year from Dr. Chen. He is equally as nice and diligent as Dr. Chen in case any patients are wondering. Most of the staff from Dr. Chen are still there and they are incredible! They are always prompt, office is clean, and will spend the full hour cleaning and making sure your teeth and gum are healthy. I highly recommend them! read more

I was referred to this Dentistry by a friend and had an amazing experience during my appointment. Dr. Chen and her assistant Ivy made me very comfortable and took care of me well. I had general x-rays taken as well as a panoramic x-ray. I told Dr. Chen that I needed a good cleaning because I was attending a wedding and that I needed to have some stains removed. She took care of my teeth so carefully that it was the best experience I ever had with a dentist. She can also hold a good conversation and made some funny jokes. I can't wait to see her again six months from now. read more

I've been coming to Dr Chen for couple of months now and I will continue to do so. She takes the time to explain procedures and reasoning and will offer guidance on how to fix a problem. Her team is professional and welcoming! read more

I had my first visit here for a teeth cleaning and was very impressed with the overall experience. Making an appointment was easy to do over the phone (they confirmed that they accepted my insurance) and I was able to complete/sign all the necessary paperwork digitally at home beforehand. Karina did the majority of my cleaning - she was pleasant and meticulous. They offered protection sunglasses during the cleaning, which made the experience very comfortable for me. I also felt pretty safe in the office, as they took all COVID precautions. Dr. Chen was friendly, explained everything, and was very detail oriented when checking my teeth. She also made sure to note which services weren't covered by my insurance and asked first before proceeding, which I appreciated. Overall, it was a very professional, thorough, and well-run dentistry office - would recommend! read more

Dr. Chen is incredible Doctor and Woman! The practice is great as well her staff. High professionalism combined with extraordinary human genuineness and care for her patients. My son (he is only 6) really was needed an urgent treatment 8 teeth. Every appointment supposed to be like a torture. But Dr.Chen found common language with my son and persuaded him to several shots to anesthetize. We even got Pinkberry gift card with writing on it "To the bravest boy Sergiy!" from Dr.Chen! Definitely highly recommend all my friends and familiars! read more

Castro Commons General Dentistry - Our Pinkberry gift card "To the bravest boy Sergiy":))) - General Dentistry Near Me - Mountain View, California

After being with Dr. Chen for the last two years, it is time to give Dr. Chen a late thumbs up. Dr. Chen is the ONLY, and the best dentist I have had in the last two decades. Before came to Dr. Chen, I was terrified of dentists throughout CA, because I had undergone many dental malpractices that turned my tooth cavities into root canal and crown and over billings. Until I came to Dr. Chen. Dr. Chen really cares about patients' teeth as she always said, "Once a tooth is drilled, tooth doesn't grow back." That is the dentist that every patient needs!! During the first visit, I knew I was FINALLY in good hands. She was always super gentle with care in her practice. So were her wonderful hygienists. Dr. Chen's dental knowledge and skill stand out, which is the patient like me that has bad teeth need most. I was amazed to know Dr. Chen continues to conduct research and group studying complex teeth cases. I guess that is one of the reasons why my poor condition teeth was never a big deal to her. Dr. Chen always put me at ease when I had concerns of my teeth. Dr. Chen's office is beautiful, clean, and the equipment is modern. She even has a machine that makes night guard. I had dental impression in the morning and night guard was available to pick up in the afternoon. It is sad relocation and the COVID-19 pandemic stops me going to see Dr. Chen. Thank Dr. Chen so much for taking care of my teeth. read more

They buy reviews. Their guy in the billing system is highly dishonest and incompetent. Be carefu.

Dr. Chen is so thorough and spend so much attention to detail. I've been going for years and I've always enjoyed my visits and have left feeling spotless. Everyone from the front desk staff to the dentist/assistants are extremely friendly and knowledgeable. I'm not the best flosser, but I always feel encouraged by Dr. Chen's friendly approach. It was really easy to work out the insurance with them. Zero complaints and in a really convenient location. read more

I accidentally fell down on the curb and broke my front teeth very badly on the second day of new year. The dental office was closed at that time for holidays. I still tried to contact with Dr. Chen. Luckily Dr. Chen was in town. She came back from town to her office immediately to help me at this emergency. I am so thankful that Dr. Chen could see me right away and save my teeth instead of losing them. Thank you Dr. Chen! read more

Jose, what you posted here was really fake and misleading. I emailed you the investigation result from my insurance a month ago and I have NOT received any response from you or your office of my refund request. Not even mentioned you never apologize when I found you did not provide documents to my insurance and billed me directly. This is the way you communicate with your patient when you were found not doing your job? What a joke! read more

I met Dr Chen and Sandra this morning and I wanted to immediately review my experience as they are simply an awesome team who provide excellent care in a flexible, friendly and appropriate manner. Flexibility- I have been rescheduling with them over and over simply because I had work commitments that came up on the fly and unanticipated travel, but both the Dr and the receptionist have been very kind and understanding about my work commitments. They have always tried to accommodate to my schedule which I love.Today, I arrived after the appointed time again due to an early morning work call, and despite it being my mistake the Dr and the staff were patient and accommodating. Friendly - There is no hint of pretentiousness to the Dr or staff here. Dr Chen spoke of her own experience when she undergoes dental procedures and this made me feel very comfortable. I have always had dental problems and having a dentist that can make me feel relaxed due to their warmth, experience and honesty is a priority. So I welcome Dr Chen's approach of sharing her personal experience, being honest about the result of my x-rays. I had 8 fillings last year and have 2 moderate cavities this year and she walked me through the best approach to maintain the health of my gums and bones that support the teeth. Appropriate - Despite the many fillings I have had, the Dr noted that she does not want to recommend fillings unless absolutely necessary and since the existing ones are in good shape she did not want to touch them. She also mentioned that for the minor cavities and the wisdom teeth that i have not extracted, we can work on them once the general dental health improves which is a good methodical approach not driven by greed but my best interest The office location is on the other side of el camino, not the downtown end of castro. The office premises and the equipment are all brand new, state of the art. Dr Chen mentioned that she updated her equipment only 2 years ago and it's a beautiful office to undergo any treatment in. I have a numbing and a deep cleaning procedure coming up,and I am neither afraid nor skeptical and am quite looking forward to it as I completely trust Dr Chen. read more

Dentists are plenty, but a world class one that you will befriend for years to come are rare. I've been seeing Dr. Chen for about two years per the recommendation of my wife (biggest chicken you'll find when it comes to dentists and a major germaphobe). What you get with Dr. Chen is a knowledgeable expert (she actually teaches dentistry) working with and cleaning your teeth. What I hate most is going to a dentist and getting 2 min of their time while the rest is with their assistant. Worst is if their place is dirty which makes you question the equipment going in your mouth. That's not what you get here. She used to be conveniently near my work in Palo Alto but have since moved to Mountain View, just a few blocks from downtown. As a loyal patient, I visited the Mountain View office today and was impressed with the new equipment that's been added. I knew it was a state of the art facility the moment I noticed the light above the seat wasn't blinding me during my treatment. X-rays are now done with a digital stick that goes in your mouth, not those painful old school films that poke you. Fast and pain-free. What is old school is the way she cleans teeth. She is ultra meticulous in scrapping off hardened plaque so I know for sure my teeth get the royal treatment. I actually enjoy her candid thoughts on things which keep the hour in the chair entertaining. She's also got this new 360 degree X-ray to see your jaw, sinus, etc to make sure all is normal. Finally, her assistant Sandra is just the sweetest person you'll meet. I'm a little hesitant with spilling the beans on my dentist since we'll be fighting for appointments, but she deserves the credit of a wonderful review. read more

Dr Chen is THE best dentist I've ever had. I used to refuse to see dentist cos it always makes me feel uncomfortable. Doctor Chen, however, was very very friendly and patient with me, explain the x-ray and what's good and what could be improved. She does care about her patient. And also, staff there are very very friendly. read more

I left the following review on Google as well: Absolutely fantastic. Dr. Chen and her staff are consummate professionals. I needed to have five cavities filled and the cavities in question required me to receive shots into my gums. I didn't feel a thing! Furthermore, the experience was calming and my 1.5 hours flew by. Despite receiving shots, my gums felt fine enough to allow me to eat immediately following my appointment. I have found my dentist and that dentist is Dr. Chen. read more

I have not written a review in what seems like an eternity. My visit to Dr. Chen and her trusty counterpart, Sandra had inspired me to do so, just 30 minutes after the end of my appointment. If you're pulling your hair out, stressing about finding a trustworthy, professional, courteous and extremely knowledgeable dentist that you can count on for years to come, look no further! Did I mention Dr. Chen and Sandra are super friendly? I don't go to the dentist often, but when I do, it will now be to this office. In a nutshell: 1. X-rays: Now done with a "softer" digital sensor, and not those archaic razor-sharp films. 2. Cleaning: Extremely thorough; my teeth look and feel great. 3. The View: For a dentist office, the view is simply amazing, with windows to the outside world. The office is clean and extremely welcoming. I felt at ease as soon as I entered. 4. The Hand-off: I received dental care package that will come in handy while traveling. Why on earth are you still reading this review? Call them! Cheers! read more

My husband and I have been visiting Dr. Chen dental practice for over five years. Dr. Chen and her dental hygienists are professional, friendly and most importantly don't rush through procedures. Dr. Chen's office manager Jose is not only knowledgeable about billing, scheduling and office operations, but understands dentistry so is able to be of assistance from many different aspects. I greatly appreciate Dr. Chen's thoroughness, skill and that she takes her time to ensure the best experience possible when visiting a dentist. read more

I have been seeing Dr Chen for many years. First class service and always my dental problems were taken care with utmost professionalism. Nice staff. Clean environment and neatly kept. Parking is always available and there is electrical charging for the car too. I would strongly recommend this place for a premium quality service. read more

I have been going to this dental office for the past 3 years and every single time I received excellent services. Dr. Chen and her staff are very patient and very thorough in examining my teeth. Jose did a great job scheduling the service and answering questions on billing and insurance. During my last visit, Dr. Chen identified an issue caused by a previously removed wisdom tooth and referred me to a specialist to take care of that. read more

Dr. Chen is awesome dentist, she is kind and very professional. All the staff are super helpful and friendly. Excellent overall experience, so if you need to see a dentist, I would highly recommend Dr. Chen's office! read more

I love Dr. Chen and her staff. I am so comfortable visiting the dentist and now during COVID it is obvious that she has taken all safety precautions and the visit is super safe and still warm and friendly. My 8 year old likes Dr. Chen, my husband, my dad...we all love her practice! And my teeth still look professionally whitened after a regular cleaning. Don't delay the dentist for fear! You're in good hands with Dr. Chen. read more

Dr. Chen and her staff are AWESOME! I needed urgent work done, but my work schedule was hectic. Trying to schedule something seemed nearly impossible. So what her staff did for me was amazing. Anytime they had a brief opening (just enough time to fix my problem) someone from her staff would call me and trying and squeeze me in. It went back and forth for a few days. With their persistence we were finally able to schedule a short appointment. With a staff and Dr with that kind of dedication how could you want to go anywhere else? I would highly recommend Dr. Chen and her staff to anyone! read more

I've been going to Dr. Chen for about 6 years now and it's always been a positive experience. Everyone is so professional and nice.

Best experiences with any healthcare related places. Highly recommend! Dr. Chen is very professional, warm and patient. Facility is clean and very modern. Staff are helpful and welcoming. read more

Dr. Chen and her staff are wonderful! When I first started seeing her over 3 years ago, I needed to have a number of procedures done. I'm a very anxious dental patient, but Dr. Chen was so gentle, patient and skilled that I quickly felt at ease. She truly seems to care about her patients. One of the things I appreciate the most is how informative and honest she is. When discussing a dental issue, she explains the issues and options thoroughly, so that I feel like I'm making an informed decision. Although I recently moved from the Bay Area, I plan to continue to make the trip to see Dr. Chen for my routine dental work. read more

Dr. Chen worked on my teenage daughter filling multiple cavities. My daughter fell asleep during the visit!! It doesn't get much better than that! As a mother and germ-a-phobe, I also love the fact that she only uses purified, filtered water for all procedures. She is gentle, thorough, and very knowledgeable. I would highly recommend her as a family dentist! read more

Brand new modern office. Great staff. Her dental chair even gives you a nice massage. Very personable and very knowledgeable. I just wish that I had her as my dentist earlier! read more

My girlfriend and I have both had incredible experiences with Dr. Chen. Professional, friendly and very accommodating to our schedules. Dr. Chen's experience and the technology in the office are both very impressive. read more

Dr. Chen is simply awesome. I have lived all over the world and she is by far the best dentist I have ever visited. She genuinely cares for her patients and she truly knows her craft. Highly recommended. read more

i called her on Christmas Eve for a dental emergency, and she saw me within an hour. can't really ask for more than that. she is honest, personable, technical, and has a way to put her patients at ease. she also continues to take professional classes to keep up with technology, and she invests in state of the art equipment. the office is great at handling our insurance (our other dentist have us deal with payments ourselves). all in all, she is a gem. read more

I have been to a lot of different dentists as I moved around over the years. Dr. Chen is one of the best I have been too. She is smart and skilled at her work and the office is comfortable and nice. read more

Dr. Chen and her team at Castro Commons General Dentistry are most amazing people I had pleasure to meet. When I moved to California, I was really lucky to pick Castro Commons General Dentistry for my dental needs, and I never looked for alternatives again. Even now after my family moved ~30 miles away from Mountain View, we rather drive back all the way for routine cleanups then pick another dentist. read more

I had a wonderful experience today as a new patient with Dr. Chen & Sandra! They are the nicest people you'll meet! Dr. Chen is extremely gentle and very thorough with my cleaning and exam. She takes her time to clean and explains my x-ray in detail. Her office is very modern, new, and extremely clean with the best equipment. I also love how professional the team is and very prompt with my appointment time. I really appreciate not waiting at all! I cannot wait to go back and see her! How often can you say that you love going to the dentist? I felt pampered today at what I would consider a 'dental spa'! Give them a try and you won't be disappointed. Thank you Dr. Chen & Sandra! read more

I was nervous looking for a new dentist after moving to the area, but Dr. Chen was recommended to me by a coworker, and it's been great! She's very kind, and very helpful. While dentists tend to get a bad rap in general, my experience with Dr. Chen has been nothing but positive. read more

I always feel confident and relaxed that I am getting the best possible care from Dr. Chen. I don't dread going to the dentist anymore - it's actually a pleasant experience! Thank you, Dr. Chen. read more

I literally just got back from my first appointment with Dr. Chen. Her entire staff (from the reception desk to the assistant) is so friendly and professional. Dr. Chen made me feel comfortable, and kept me informed as to what she was doing and recommendations she had for any possible future work. I would definitely recommend Dr. Chen's office!!! read more

Dr Chen, who has been our family dentist for many years, has opened her own office. She is a wonderful dentist for adults and kids. Her style is careful and gentle. She takes the time to do a fantastic job and even our kids are good with going there. Highest regards for her! read more

Excellent dental work! Dr. Chen is very knowledgeable, patient and friendly. Their office uses the latest technology, and the quality of dental work is incredible. Dr. Chen is very meticulous, attentive to the patients' needs and explains everything to the patient, without any rush (as you can experience in most other dental offices). Her assistant Sandra is very helpful and friendly, and they work great as a team! read more

I've been with Dr. Chen now for 8 years! The practice is great, she and her staff are all wonderful to see with each checkup I have. This is truly the best dental practice to go to! read more

This is the best dentist office I've ever visited. I love the soothing music. The dental hygienists are fast, courteous, efficient. Dr. Chen is very nice and explains everything very clearly. read more