I never leave negative reviews because I understand mistakes happen, but this experience was beyond unacceptable. I went in to get my nails done for my birthday. My usual nail technician, Nancy, who is amazing, was on vacation, so I was assigned to someone else. It was the worst nail experience I've ever had. Every single nail is a different shade of red because she kept dipping random nails into different powders. She got super glue all over my fingers, and even her gloves were sticking to my skin and nails from the mess. At one point, she actually dozed off and burned me with the drill bit. I immediately said, "Oh my gosh, you just fell asleep!" I repeatedly asked--at least five or six times--to have someone else finish my nails, but my requests were ignored. Instead of making things right, I was forced to sit there for nearly two hours while my nails got worse. I walked out crying on my birthday. The quality of the work was awful, but what made it even worse was the complete lack of customer service. When a customer is clearly unhappy and asking for another technician, the salon should listen instead of refusing. This was an incredibly disappointing experience, and unfortunately, I cannot recommend this salon based on how I was treated. read more

I never leave negative reviews because I understand mistakes happen, but this experience was beyond unacceptable. I went in to get my nails done for my birthday. My usual nail technician, Nancy, who is amazing, was on vacation, so I was assigned to someone else. It was the worst nail experience I've ever had. Every single nail is a different shade of red because she kept dipping random nails into different powders. She got super glue all over my fingers, and even her gloves were sticking to my skin and nails from the mess. At one point, she actually dozed off and burned me with the drill bit. I immediately said, "Oh my gosh, you just fell asleep!" I repeatedly asked--at least five or six times--to have someone else finish my nails, but my requests were ignored. Instead of making things right, I was forced to sit there for nearly two hours while my nails got worse. I walked out crying on my birthday. The quality of the work was awful, but what made it even worse was the complete lack of customer service. When a customer is clearly unhappy and asking for another technician, the salon should listen instead of refusing. This was an incredibly disappointing experience, and unfortunately, I cannot recommend this salon based on how I was treated. read more

I've been going here for years and have been happy, but lately it seems to have gone down hill and I've been disappointed. I wonder if owners have changed, because a lot of the staff is new and unfamiliar. I went in today, I was charged extra for shaping and for cuticles (never been charged extra for these services in the past). The guy did a good job but I was there for 1.5 hours! I'm looking for a new place read more

Been coming here for quite some time and this will be the last time. I went in to have new dip nails. After soaking, she performed the typical grind, cleaning off the old. Then she immediately started in on the new application. I stopped her and said wait, aren't you going to do my cuticles (I had been 5 weeks and needed the cuticles brought down). She said, "oh, I'll get them at the end." Yes, I should have left at that point but I was tired and just thought oh, well. She did try at the end of the session to bring the cuticles down but it was absolutely pathetic and of course, the nail dip had not gone as far as it would have if the cuticles were pushed back and trimmed to start off with. During the application process, she continually told me to watch the dogs on the tv, that it would help me relax. My mind was on the color of the powder and I was puzzled on how it was going to come out a coral color -thus I was looking at my hands. When I lifted a hand to stare at it, she said that it would be alright that she wasn't finished yet. I do know that the color pops when they apply the liquid coat but I was baffled by how "white" it was. In hindsight maybe she meant the smoothness of the nail was going to change. IDK. In the end, the nail color was a light pink and not the coral color, 094, that I had selected. When I complained to my manicurist she said that I like light colors and it looks good on me....that I can change it in a couple of weeks. I complained, I showed three people the book. I was told colors and numbers vary every time they get new inventory. I was told the colors don't match the numbers. I went and got the book and showed them that it is not just a dye lot variation that it is a completely different color. I suggested they mark that one out so no one else encounters this. Nope, they would not do it. I asked why they bother to have the client select the color then. I asked where their disclaimer is posted so the client knows to expect this. I was told it was my fault and that I should ask for them to create a sample nail in the future. Well, there will be no future for me and Castle Nails and Spa. I have never had this happen before, anywhere! It is their blaming me then the lack of responsibility that made me so angry that I won't return. Correcting the book by crossing out 094 would have been responsibility. Offering a discount on the present or a future service would have been responsibility. The manicurist finally apologized and offered to redo my nails right then. I was the last client of the day and was exhausted from a recent surgery and declined. I waited a week to write this review...yep, still not going back there. read more

Castle Nails and Spa - Not color 094 as selected! No discount, no refund, just told it was my fault. - Nail Salons Near Me - Carrollton, Texas

Have been coming here for 7 years and am never disappointed! See Ana for your fun holiday nails!! Services read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

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Kevin the new owner answered promptly on a Sunday evening. I advised him i was just driving on from a long road trip and desperately needed a pedicure. I arrived he was at the front desk very helpful and knew exactly how to take care of a guest. Tina gave me mymuch needed heavenly pedicure. read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

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I've been going here for 8ish years and i. The past year the service has really hit a low and the prices have hit a high. The pedicures are pretty good when you pick a pricier one, and some (not all) the techs do a pretty good job on nexgen. However....do not ask for a basic anything or a manicure. They will do the most lackluster job not caring what it looks like, rush you out, not check on you as you dry, offer anything more. I felt as though I was offending them asking for a manicure. I will never go back and I am definitely letting everyone I know to avoid them as well. Do not dismiss and be rude to customers and expect to run a successful business. Rude rude rude and they need a vibe check fast! read more

I am disappointed to have to give this review as I have been going here for years to get my nails done. Specifically since 2020, I haven't been to any other place. Something has changed. The entire "air" at the salon is not friendly. Where is the friendly staff who used to greet me with a "Hello" when I entered. The main reason I won't return is the experience of the staff. A young lady gave me my pedicure this evening, and if I'm not mistaken, this might have been her first. My basic pedicure took over an hour, she cut one of my toes very short, and her technique was any thing but relaxing. I'll be watching to make sure I don't end up with an ingrown nail since she cut them very, very short. read more

I've been coming to this nail salon pretty much since it opened. And first of all, I want to say that Kay and Anna are great as well as a couple other ladies who've done great job on my nails. Kevin most the time alright, but also seems like he does not like his job often seems "put out" However, I will NOT be returning. I had a few nails I need to get fixed today, and lately, there has been some turn of management of some sort, and the energy is different. The management is often "put out attitude" but this place is convenient to my home so I continue to come back. That ends today. The one star review is specifically for Nancy. Yes Nancy. Nancy literally got onto me like I was a toddler in front of the entire front lobby because I had something on my phone and my hand accidentally slipped and something fell off the counter. She raised her voice and says."BE careful that's fancy! you need to be careful!!" it was extremely rude. I apologized and told her it was an accident, and she just looked more put out and rolled her eyes. I asked what is her name and she said "why do you need to know my name?!?" Well NANCY you don't have to worry about me calling your name anymore because I will not be back. And I will make sure to tell my friends as well. Very very rude and unprofessional. Byeeeeee castle nails and spa. read more

None of their tabletop surfaces seem clean. The lamps, and general surrounding and massage chairs dirty or always look like there's stains on everything. Does anyone clean after closing? Only a handful of good techs there. Sad to leave this review for them as I know they are working hard. Colors old and dry or thinned out. Also asked for a lesser service and got charged for a higher one. I knew difference but didn't have heart to tell tech while nails were being worked on. read more

This is still my favorite nail salon in DFW! I have had so many great nail techs, but I'd have to say Cindy and Kay are my favorite! Haylynn is good too (spelling?). I'm not sure why others don't feel as welcomed as I do every time I walk in the doors. Maybe because the owner is a big football fan and so am I. But I'm not a Cowboys fan, and he still greets me with a smile! read more

I'd like to show my appreciation for Nancy and Steve! Each dip manicure has been perfection and they listen to my concerns and make sure I'm taken care of, Thank you!! read more

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First time I came for a pedicure it was ok, 3/5. This second time was awful. Guy cut my toe with the drill (no apology), nails are crooked, didn't cut them down and round like I asked, polish is crooked, definitely did not do the heel treatment or massage even though I paid for the deluxe. The only reason I'm complaining on yelp vs in store is because I was the last one there and unfortunately was on the phone with my mom 80% of the time (small family emergency). Had I noticed this prior to leaving, he'd get no tip. Thinking of coming back tomorrow to show the manager and get a refund. Just terrible! read more

I've been coming here for 3 years. The staff, ambiance, service, and availability of beverages during your appointment are absolutely top notch. The ladies are wonderful and personable. They are also FAST. The only criticism I have is certain areas of cleanliness. I'm maybe a little too observant and notice where months worth of dust has settled on the curtains and other surfaces. I would love to see customers asked to wash their hands first, cuticle clippers etc. opened in single use packaging in front of me rather than hoping that the pair being used on me were sanitized between uses. This is even more important with COVID. I recently "cheated" on Castle Nails with a nearby, new nail salon and they got top marks for cleanliness, but had horrible service (I was there for 3 hours!). So Castle is still my preferred salon, but they need to realize that they will lose customers unless cleanliness and sanitation becomes a priority. read more

Came here for the first time to get gel nails. I do not recommend this place. Please save money and try somewhere else. Cost : $36 so plus tip will be well over $40. NexGen was $38. It is very costly compared to other places. Experience: very spacious and the ambience is great. I chose a color and the nail technician brought out a different color. I chose another color and she brought out a totally different color. She admitted that she didn't know where my color was and that the numbers weren't matching up with the displays. I had to choose a color I didn't want but I was okay with that. The nail technician finished in a timely manner and once I left that's when I realized I have paid too much. My cuticles weren't properly taken care of. The color started peeling the next day. The only reason I give it one star is due to the fact that I chose a cute color. You will, hands down, find another place nearby with better quality and good pricing. Best of luck! read more

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Okay I showed the nail tech the picture of the nails I wanted. I specified I wanted the white. We understood each other. As we get further in, I noticed they aren't how I wanted them. I asked her to make the shape thinner, she says she can't because each size is different. So then she asks me if I like them... I tell her I do not. She asked me why, I told her exactly what I did not like. I asked to speak with the manager. I explained I showed the picture of what I wanted and how it wasn't similar. The lady offered to redo them but of course we know how that goes. The manger says if I don't like them then she has to cut them, I think she would I was trying to get a free set until I said okay cut them. She then realized I wasn't bluffing. Needless to say I won't be coming back. read more

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Great ambiance! This place was busy for a Wednesday afternoon but, we still were seated quickly. Great friendly service. Lots of pedicure message chairs. They have a nice selection of drink options- including wine of course! Several variations of pedicure options available. I got the spa pedi and I enjoyed it. Will defiantly return. read more

Castle Nails and Spa - Drinks - Nail Salons Near Me - Carrollton, Texas

Eek! Service so bad that I am sitting here reviewing it while still finishing up. Came in for mani/pedis with my mom and it was literally one of the worst experiences ever. Explaining 4+ times to square off my nails should not require me to literally have to explain it to the nail tech. If you don't know this basic information, you should not carry a license. Each time I asked, her attitude seemed to get worse but if I'm paying for a service, I expect at least the bare minimum but this was so far below the bare minimum, that it's ridiculous. Most lackadaisical worthless pedicure, no pressure for the massage - not even rubbing hard enough to rub the lotion in, and total waste of money. Did not massage for the full time or do the steps outlined for the level of pedicure that I paid for. In not wanting to create a scene I didn't say anything. Place is dirty and not as nice as it was, I haven't been back in a few years and today cemented why. Won't be back. Ever. read more

The service and quality is terrible. Expect your mail to break and chip within a week. Manager has no knowledge of conflict resolution. I have given this place numerous chances, they disappoint each time. Normally don't take the time to write reviews but this place is absolutely awful. A previous incident I had was when a pedicure lady clipped my toe skin so deep I bled the whole time getting a pedicure. It would not stop bleeding. Then the next time I still decided to give them another chance I brought a friend, her nail broke the next day. I brought the same friend and this time she got gel instead of acrylic, gel chipped off. I still came back again and this time it's just the final straw. My pink and white set broke within a week. I'm just absolutely done with this place. The pedicures here are terrible to begin with. But I noticed the polish and products they are using are outdated and old. Polish are dried up. read more

Castle Nails and Spa - Chipped nails - Nail Salons Near Me - Carrollton, Texas

The guy behind the counter told the tech to charge me $5 for a tip that popped off since it was outside their 10-day period. I told him it wasn't and he proceeded to argue with me. One view of my nails would show it was a relatively recent job. Rather than making a scene in the store, I called from my car. He hung up on me when I asked for his name and the owner's name and number. I called back and again he refused to provide this information. He even identified himself as the owner and I know he's not. Although I know others who have experienced rude behavior from this salon, I continued to patronize the salon since week one of its opening approximately 13 years ago. NO MORE! To the Owners: Why do you choose to be represented by someone who clearly lacks the knowledge of good customer service, is disrespectful to your customers, and is honestly a turn-off to customers? Don't forget, you are not the only game in town. Sayonara! read more

I have been coming here for about a year and continue to come back! No matter how busy they are, I have never waited more than 5 minutes before moving to a chair. My only complaint is that occasionally my nails are not the same length. However, the atmosphere is busy but not overly stressful. read more

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The first time I came here my nails turned out great! They lasted almost 3 weeks, they were the right shape, right length. I went back today and was sat down pretty quickly, he started doing my nails and everything was fine. He asked me what length i wanted and i told him, and he cut the first one the correct length and then cut all the other ones as short as they could get. I then said they're shorter than i wanted them and i was told "it's too late now" and that they'd grow eventually. They weren't too busy but he was hurrying through and towards the end another girl took over what he was doing and he walked away. My nails are uneven and clumpy, and too short. not sure if i'll be returning. read more

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I've been coming to this salon for a couple of years now. The nail tech I used to always make an appointment with moved away a while ago now. Each time I've come back I've gotten my Nexgen set with a different nail tech looking for anyone one I loved. I've finally found her! *Go see Nancy!!* She took her time, filed and buffed my nails down symmetrically. If you're committed to fake nails and want a great shape, Nancy is your girl! I asked her how long she has been working at this salon- she told me about 2 months. I'm so ecstatic to have found another nail technician I am extremely satisfied with. For my pedicure, I had Van. She did an amazing job as well. Great massage, great cut/file/shape on my toes. I'm looking forward to coming back to the fantastic service they both gave me! The Nexgen on my hands is the "dark pink and white" all over, no French tip. read more

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Nancy did my nails. She did a fantastic job!! I went there with a broken nail, she was so gentle and careful of not hurting me. I trust this place! read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

Here's my review on "That's it, I'm nail shamming" Facebook. This is not my first, not my second time going here. I'm more disappointed in myself for giving them more chances. I should've known from the first trip to this salon I shouldn't have gone back. This is the fourth time my nails have turned out almost the exact same. Uneven, not shaped evenly. They're bumpy and thick. One nail popped off as they were painting them. My thumb nail already feels like it's coming off. My hands have so much red on them I can't tell the difference between blood and paint on my cuticles. They're such sweet people and have great hospitality but they're technicians always disappoint!! They never perfect their work read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

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It's nothing extraordinary. Nails looked pretty, not unhappy with the experience, not blown away either. It's a small place so it feels cramped, try not to go during peak hours. I've found another nail place that I really like a lot so I probably won't be back. I wouldn't discourage anyone from going though either. Just kinda meh. read more

Kay did a great job on Nexgen nails. She works fast and did exactly what I asked for. read more

Castle Nails and Spa - Nexgen nails by Kay. Great job! - Nail Salons Near Me - Carrollton, Texas

It's hard finding a good nail shop in the area simply because most are what I like to call "pedicure shops" however I just happen to stop in for a Nexgen set and I've been hooked every since. The place is very nice, the nail stations are nice they even have hooks for your purse, they have tons of colors not just dipping powder but gel and regular polish. I love the fact that there are stations up front for nail only services and the pedicure chairs are in the back of the salon. They serve drinks of all kinds and the receptionist will keep you entertained your entire visit. I normally get my nails and a pedicure, Ana (my fav) takes great care of my nails, she truly soaks the powder off and doesn't go overboard with the drill (If she's not available chances are I'll wait) !!! I'm sure others are equally as good but Ana ALWAYS produces the results I'm looking for. The pedicures are AMAZING especially the massage, OMG the massage. I will say they are a little pricey but in my opinion it's well worth it. I've read reviews that the manager and receptionist are both rude but I've never encountered any issues with either of them while there. I recommend this place, I'm hooked. read more

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Castle Nails is amazing!! So clean and beautiful inside! The staff is so nice! Kay is my favorite!!! She always takes her time and gets my nails perfect! read more

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I went in a couple weeks ago to get ombré on my nails. iThese do not look like ombré...they look like pink and white French tip. It was close to closing time and I did not want to make my nail technician start all over again. So, I went in the next day and told her I honestly did not like them because they are not what I asked for. So instead I did a nude color on my nails this time and once she was finished she was like "okay I'm only going to charge you $30 not $38 since it was your fault not my fault". First of all, that is HORRIBLE customer service and secondly if she didn't do what I asked for then it's her fault not mine. This is the last time I will be coming here, just an overall bad experience. read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

The original color I picked out was a lighter blue but when the lady finished doing my nails the color wasn't right, looked kinda foggy and grey. She asked if I wanted a different color and I asked her if she could try adding another blue on top (same color as my friends) so we wouldn't have to start over and she did but they still look foggy to me..by this time it had been almost 2 hours and I had to get back to work so I just kept them..I could tell she also thought they didn't look right but she didn't offer a discount or say anything about it. Maybe it was just an off day..kind of disappointed though. UPDATE: I went back and someone else re did my nails free of charge, they turned out much better! read more

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the guy at the front was being disrespectful and dragging me to sit down and put my hands in warm water. 15 minutes later the lady came and tried to put the machine on my hands but I asked if they could not do that because it would put a dent in my nail, so what the lady did was stand up and walk away saying words. Then someone came up to me and said the lady does not want to do it. the reason they want to do the machine is so it's faster and I don't want to ruin my nails so I just left because the lady did not want to do my nails. last time I went there they messed up my nails and I had to pay $60 and i was not able to get a refund so later that day I removed the nails. I do not recommend To come here the don't listen to you.! read more

Won't be back. My daughter got a nail infection after having a pedicure here a couple weeks ago. Took her to a foot specialist who said they have seen others with infections after coming here as well. read more

This place is no good. Overcharged! Manager seems arrogant.. I asked for a spa pedicure & he charged me a classic...$6 difference not much but don't try to play others $.. 2nd.. gel is extra $20! 3rd I got short short nails which they tried to charge AN EXTRA $5 BECAUSE THEY WERE "medium long"!! I was not about to pay an extra $5 for short nails... I paid $57 for uneven nails... $93 was my total n was so not worth it . If you can go elsewhere I would most definitely run! I called in advanced for pedicure & full set... sat me down& nail tech started doing my nails.. I told her I didn't ask for manicure I asked for a full set.. the manager came & said " you asked for gel" um yes a full set w gel. & got annoyed because my amount did not seem to add up correctly to me which I was right about. Get your customer service right.. read more

Having the WORST pedicure ever. First of all, I'm seated in a chair with NO WATER, this place is packed so it's ok. Until, another person is seated AFTER me and they find the time turn on the hot water. :-/ Then the Mgr comes over and literally throws a plastic bag in the foot bin, that of course unravels during the pedicure, YUCK. Lastly, the pedicure was something I could have done at home, the massage was weak, I asked her to please just paint my toes (So, I could leave!). I will NEVER COME HERE AGAIN!!!! read more

Castle Nails and Spa - Here's a pic of the hot mess I just paid for. - Nail Salons Near Me - Carrollton, Texas

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Last time I went here, they were so very rude. Never came back. It's very pricey here and they do the bare minimum. They make the nails too thin. I didn't expect for them to charge me over $100. When I didn't want to leave a tip, they started to make a whole scene about it. They were loud saying "why no tip?!" Everybody heard, it was so embarrassing. I didn't have to but ended up give them a $5 tip. That's not how you get a tip. read more

Went in for a quick pedi and left with my feet looking worse. I had dead skin everywhere where they rushed to finish. read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas

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I've been coming here almost 7 years and I seriously love Lilly!! She is so sweet and does the best job ever. I will literally only come to her for my pedicures. Her attention to detail plus her sweet self... can't get any better than that! This place is great. They serve wine too. Check it out read more

Castle Nails and Spa - Pedicure done by Lilly - Nail Salons Near Me - Carrollton, Texas

I've been seeing Nancy at Castle Nails and Spa for about 2 years. She is amazing! I get the nexgen drip and she helps me pick out my colors, I can be indecisive sometimes lol. The customer service at Castle Nails and Spa is wonderful, always asks if I need anything while waiting or in the process of get my nails done. I always have good time there with Nancy and the crew. read more

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I had a great experience. We made an appointment here, and I was taken back quick with 4 other people. I got the signature pedicure, and it was lovely. Everything seemed very clean and professional. I love how my toes and eyebrows came out. My only negative comment is that my chair massage was not working. read more

Castle Nails and Spa - Nail Salons Near Me - Carrollton, Texas