VERY disappointed in Castle Karaoke. We originally had the room RESERVED for 6-9pm. The guy didn't show up to open up until around 6:10pm. I was the one that had to make contact first to find out what was happening because he didn't. We ended up starting our session @ 6:35pm - in which HE let us know that this will be our new start time (because he was late) & we will end @ 9:35pm. Keep in mind that it was super hot BECAUSE HE WAS LATE TO SET EVRYTHING UP!!!! He also had the nerve to ask my husband "is this for a birthday?" in which my husband said "yeah it is." Then the guy asked "do you guys have confetti?" My husband laughed it off and said "no we do not." & the guy responds, "okay good."
Our group extended another hour before our time was up. He tells us "your end time is 10:30pm" cutting us 5 minutes. We didnt think anything of it. Whats 5 minutes... thats nothing major.
We then did another 1 hour extension, which you'd think 1 hour from 10:30 is 11:30... he then told my sister (who extended) that our end time is 11:15!! He told her "it's because I gave your group 15 minutes to set up before you started." She didn't say anything about it, but came back in the room & told me that.
I went outside to ask for clarification because it did NOT make sense that we are PAYING for the time we are using their system & they allowed us the 15 minute set up time prior to our session starting! When I asked about it, he told me "it's because I gave you 15 minutes before to set up."
I then asked "okay, so just to clarify... with us setting up, 15 minutes before the karaoke session, that cut us 15 minutes of karaoke? Is set up time included in the karaoke session & what we are paying for?"
He tells me "no it's not included you can set up before you start. But since let you guys set up 15 minutes before thats why your thats your end time."
So i reiterate -- "So because we set up 15 minutes before, we are cut 15 minutes from our Karaoke session? But you just told me that the set up time is not included. And you also told us before that our end time is 9:35, then changed to 10:30 & now it's 11:15?! That does not make sense when we are paying."
He responds with, "thats okay. You guys can just have the 15 minutes." So of course I respond with "we will because it's what we PAID for."
We then decided to extend 1 more hour. At this point, you can already tell that the guy is even MORE irritated. I asked what our end time was, he says "12:30pm." So i told him "okay thank you! This is our last hour."
12:15 hits and we are still singing, but also starting to wrap things up by gathering & putting away whatever we had out.
12:24am hits -- the door opens. It's the guy with a trash can & the broom. We are still singing because we have till 12:30am to end our session. He leaves the door open & tells us "your session is up." One of my sisters said "it's not 12:30 yet." he walks away. He comes back at 12:26am & says it again, "your session is up." My sister continues to sing. I told her to stop & let's get out of here because of the shitty service they've been providing.
As soon as we all walk out, he locks the door, shuts everything off & turns off the "open" sign.
We were the last ones there. Their hours of operation literally state 5pm-2am. & you are allowed to extend as long as there's no reservations after you! WHICH THERE WERE NONE! You'd think they'd be happy to get money & service on a Thursday night when they are slow. But this guy was a total dick who tried to cut time off of our session that we are paying for, because he wanted to close up & leave!! read more