They responded to the Consumer Reports buying program with alacrity. We set an appointment and spent the afternoon exploring the CRV Hybrid options with Holli Abbasi. Much to our surprise, we drove home in a new CRV Hybrid at a fair price, fair trade in and an excellent 3 year rate. Yes, all the dealer extras were on the table and we passed on them with a caveat that we might revisit the service programs. Holly and staff were super efficient with paperwork and helpful in orienting us on all the technology in this car and sorting the infotainment system with our I Phones. Have not used their service dept as yet, but they will be installing my trailer hitch next week. Overall expectations exceeded. read more

Very disappointing experience! Poor transparency about extra charges and optional products. I have been chasing management for months for my refunds, with only partial refunds received. Customer service is frustrating, and my concerns remain unresolved. NOT NOT recommend at all. read more

I had made an appointment to test drive a vehicle. They confirmed that the vehicle was ready on the same day. I drove all the way down from Deerfield to view it and they couldn't find the keys. Then they told me the car was offsite getting detailed and wouldn't be available for 1-2 more days. No apologies from the sales manager. Excuses from the sales associate. They cared nothing about wasting my time. Sloppy customer service and unprofessional sales team. read more

Very bad experience with a used purchase. I purchased a used Jeep Wrangler back in March, that I never actually had until August. The day after purchasing, the check engine light came on. I had to bring it back three times before they got it fixed. Most of the time if I didn't call for an update, I was left in the dark. On top of all that, when I finally got it back, I ran it for an oil change (God forbid they do one after having it for five months) and there was no oil in it. I had to pay to have the engine treated. On the sales side now, Jon lied to me about how much my trade in was being bought for by $450 dollars. He also said that I had an extended warranty that would cover new tires after I pointed out how worn they were and the pressure sensor was on. He said the warranty would cover it if I waited a few months and reported it. None of this is true. When I went in person to talk to a manager I was brushed off and made a joke to about buying another car from this place. The only positive thing I can say is they gave me a loaner while trying to fix my Jeep. Which by the way, they eventually sent somewhere else to get fixed. There's more, but you should get the point by now. read more

People were very nice and an appointment was exceptionally easy to get on line. Initial overview was about average in time but, again, the service people were very nice. The waiting room was very spare with no working TV and no free snacks (coffee was free, though). Work was done quickly though I'm not sure what exactly was proposed to be done. I did pre order a needed part and there was no problem charging me immediately. When I cancelled the order, though, no one seemed to be able to put through the credit even though it was undisputed. I had to go through my credit card company to reverse the charge. In all, some good - some bad but I doubt I would go back. read more

I have not serviced my car here, so I cannot speak to that, but I did recently buy my Honda from here, and they answered every question about the car (and I had a lot, about the financing, interest, leasing terms, and more) in detail and thoroughly. Ask for Daniel Matti, he was extremely helpful and thorough while he helped me choose a car, overall great sales rep! read more

I can't recommend this car dealership enough--from its Dealer Principal Chris Napleton to the Service Manager Chris Cantù to my service advisor Lili Welker--it is evident that excellence flows from the top down. From start to finish, the experience was outstanding. They are professional, knowledgeable, honest, and genuinely cared about making sure everything was handled the right way for my family. They took the time to clearly explain what my car needed (and what it didn't need), kept me updated throughout the process, and made the entire experience smooth and stress-free. It's rare to find a dealership that combines expertise with great customer service, but they absolutely nailed it. My family has purchases three Hondas from here in the past 2.5 years. I always feel respected, informed, and confident that my car is in great hands. If you're bringing your vehicle here, do yourself a favor and ask for Lili--you'll leave feeling taken care of. Five stars without hesitation! read more

Deceptive, misleading - that sums up our brief attempt to buy a car at Napleton Honda. It was like the car buying experience from decades ago. In short, find ANY other Honda dealership. You'll thank me. read more

This review is for the service area. Pure chaos. As of this writing, Aug 2024, seems like they are under going construction. So I'm sure that doesn't help. I came here for a scheduled Honda recall. So many strikes: 1. Appointment reminder said to enter on Dempster Ave. wrong. You need to enter via Waukegan. I had to exit the parking lot my reversing all the way back as there were cars upon cars double parking and blocking the aisles 2. Getting in the service parking, more chaos. No room to even pull in as there were so many cars double parked. To make things even worse, there was a garbage truck in the way. I had to backup and snake through the side to even get in 3. At this point, it's been over 10-min of this chaos. I finally pulled in the service bay and went in. I was then informed that for my recall, they didn't have parts until September. So why did you let me schedule an appointment?? The app tells me to schedule one. Exiting the service area, there was people yelling at each other, loud blaring music, and just chaos. Hard to navigate through the area when suddenly you hear yelling. It makes you stop as you're not sure they are warning you that you might hit something. This place stinks. I will not go to this dealership again. Usually the only time I go to one is to buy a car and to do recalls. Other than that, there's a reason dealerships suck. read more

Napleton Honda of Morton Grove - Clear blue button to schedule an appointment. But they don't have the parts in stock - Car Dealers Near Me - Morton Grove, Illinois

Took my car there for servicing. When the credit card charge came through it was higher than the invoice. I tried to call to ask about the discrepancy multiple times, but never could reach anyone, so drove out to ask about it. The guy pointed to a tiny little sign that says there will be a 3% extra charge for using a credit card and "someone should have said something about it to me." They didn't and I easily could have used my debit card, had the fee been made clear. To have to drive there to be told this was just salt in the wound. read more

for everyone please be careful Napleton Honda car dealership Morton grove IL the address 6900 W. Dempster Il 60053 this car dealership if you buy new car please check before driving out the lot make sure take pictures first the vin number your car check your car before leaving lot . I finish my paperwork payment everything when I will driving out I check the vin number they gave different vin number car but similar color. they did deliberately Especially the sales Manager Charles Balfour and Mr. Mario Adop sale consultant I explain to them this wrong car . He started screaming. I ever seen both of them dishonest rude personality . And I called the next dat today 6/26/26 Gene sales manager Shamun Dahlan he gave me simila answers. so I reported this matter USA Honda headquarter office Torrance California. this issue I hope it will be resolve this matter . The same time I really appreciate morton Grove police department to get there. 6/25/26 (9:10pm) A matter of 2 minutes . Thank you Morton Grove police departments. read more

Napleton Honda of Morton Grove - Take looks the last vin number - Car Dealers Near Me - Morton Grove, Illinois

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Sincerely, it was the way people treated me, especially my Sales Rep, Anwar Matouk. No hard sale, no back and forth test drive, heard what I wanted and helped me find it and make it happen. Very happy. read more

Disappointing experience at this Honda dealership service center. Brought my car in for a routine oil change, but they failed to properly secure the undercarriage metal plate. As a result, it fell off while driving and scraped the road severely. It's concerning that they couldn't perform this basic maintenance task correctly on their own brand. Given this potentially dangerous oversight, I'd recommend considering alternative service options for your Honda. Safety and quality should come first, especially from an official dealership.​​​​​​​​​​​​​​​​ read more

Napleton Honda of Morton Grove - Brought my car in for a routine oil change, but they failed to properly secure the undercarriage metal plate. - Car Dealers Near Me - Morton Grove, Illinois

After bringing our 2024 odyssey for the first service (they do a tire rotation and oil change) one of the tires started losing air I didn't think much of it but reported it when I took the car for the following service, I was told that nothing was wrong; that the tire and sensor were just fine. After that service and tire rotation a second tire started losing air, I made an appointment just for them to check the tires and I was told that nothing was wrong with the sensors or tires so they just filled the tires. Two weeks later I made another appointment for the same reason and this time they told me that one of the tires needed to be patched so they did and charged me for that but I was told that they found no other issues, three weeks later I made another appointment for the same reason and the outcome this time was that the tire needed to be changed and that was not cover by the warranty nor the extended warranty. I strongly believe that both tires were damaged at their shop since the problem started after the first tire rotation, the car has only 16,000 miles and less than 10,000 miles before this issue started, just be aware that this can happen to you if you take your car to this dealership. Update: A day after my review someone from Honda of Morton Grove replied to it asking me to call them so "we can work towards a resolution " this person wrote but when I called they told me that the manager was in a meeting and was going to call me back.... Never got that call back. Just to have this on record, the day that I was at their shop I asked to speak to a manager and they refused to talk to me also. Honda, your customer service sucks to say the least. read more

I have been taking my Ridgeline to Napleton Honda for years...always going in to service the vehicle and always needing to pay more because the recommend more work. The last time I went in, for an oil change, they called me to the front desk and said I needed 4,800.00 of work on the truck. They showed me the paperwork. I was stunned and asked if it was safe to drive and I couldn't pay that now. One of the things they said needed to be done was brakes and pads. I drove away and took it to a mechanic I trust and showed him the paperwork with the recommendations. He called back the next day and said that I needed NONE OF THAT WORK! In fact, he said, "look here...the mechanic that did the oil change said your brakes and pads were fine." He did also say they missed a major thing...my drive shaft. He replaced it and had me come in to show me the drive shaft he took off and replaced and it's was rusted out with no grease in the joint and wondered how they missed it and how I was able to drive the truck! I will never go back to napleton honda again! read more

I bought two cars at this dealership, but haven't been back in ten years. The sales manager at the time, Nora never followed up with me, not once, so I deleted all my very good reviews at this place. She would also tell people to leave good reviews, and she would get a coupon for a free oil change. In the meantime I have been at another Honda dealership and purchased two new cars since then. read more

I just bought a new Honda from Napleton and it was the nicest car buying experience I had. Patrick Calabrese was my Sales consultant and was as good as it gets. The Sales manager Charlie was a pleasure to do business with as was Syed Saad from internet sales. They explained all the add on but did they were not overbearing about it. The finance manager Benson was a pleasure to deal with. I would not hesitate to buy another car from them. read more

Service area review. Terrible. I think it really dawned on me how bad they are because I was thinking to myself this location use to be much better. What happened? And my answer was, a new dealership took over. And that exactly coincided with when this location's service area became terrible. Or perhaps I should really appreciate the job that Castle Honda (the dealers previously at this address). It is night and day in comparing Castle's service and Napleton's service. I mean complete, complete opposite experiences. These guys are bordering on being complete *&#holes. Very rude and very lazy. read more

Was sold a car by them and have had tons of issues. Tire went flat and there was no tire key in the car. Tried calling at 4:50 PM. Website says they are open until 8. Called for :30 and nobody picked up. Their AI told me to drive to the dealership and go to service. Had issues with the windows. The service manager told me I had to pay $200 for them to look at it. I will NEVER buy a car from that dealership ever again. read more

Everything went extremely well for us in buying a new car. Emad Ghaly was great at handling everything that we needed.

Worse crooks there is. From the finance department to the salesman. Extra charges and warranties that I did not ask for. They're all nuts.

Worst place EVERRRRRR. Don't get a car from here especially a used car. The salesperson doesn't know anything about cars, please don't be a BIG FOOL like me because I trusted them and all they want is your money. They also try to force protection that you don't need. read more

Bait and switch ! Purchased 3 new Hondas for the family here .The sales guy was S..... No tire kicking, no negotiations .No refusal to get additional warranties .Hefty down payments . Took my daughter there to buy 4th Honda . I forgot my credit was locked but in general price was agreed ( no discounts again ) and $5000 deposit check left . My daughter and wife went back to pickup vehicle next day .S...... was not there . The new crew took my wife jumping the fence and getting credit in her name . Her credit is perfect ( as it is mine ) and my $5,000 check was still there Luckily wife is an accountant so she was surprised of high interest rate . We test drove 2024 vehicle . Dealer told her the high interest was due because vehicle was 2023 and used ???? The dealers tried to sell her a used car while I had signed contract on the new car . If they came home with 2023 vehicle and those $$$ payments I would have to go back ... and deal with it . Do these dealers think about leaving job and going home after committing such fraud . Anyway we are done with this place forever . You might be lucky to find one honest person there but I doubt it . We are giving same advice to friends and family and anyone who wants to listen . Stay away from this dealership . read more

hoy marzo 13 2026 estuvimos ahí por un 2008 BMW 335i el cual según ya se avía echo una aprobación bancaria para llevarlo a casa más rápido . Todo se hizo por llamada y mensaje con alguien llamado María todo quedo preparado para el día siguiente no tener que estar mucho tiempo allí, así que viajamos 3 horas de camino para cuando llegamos la persona que nos iba a recibir ósea María ya no se encontraba en el dealer así que nos a tendió otra persona llamado Kevin que nos mandó María . # 1 el coche con 82,000 millas ya parece tener problemas de fugas de refrigerante así dentro del motor #2 la supuesta aprobacion que María nos dijo que ya está preparada y aprobada para el vehículo era falsa así que tuvimos que volver a correr el crédito de mi hermano por segunda vez y luego nos pidieron más aun mas de lo acordado de Down para el vehículo . Estuvimos más de 3 horas ahí esperando los tramites para luego decir que no se podía Ahora vengo aquí y les agradezco que no nos llevamos ese vehículo a casa no recomiendo comprar nada aqui ya que esté a sido el peor de los dealer que e visitado read more

On top of all of the horrible reviews for horrible service a member of the Napleton family posted an obscene comment about Charlie Kirk. Don't give your hard earned money to people like this. read more

Napleton Honda of Morton Grove - Maureen Napleton's vile tweets about Charlie Kirk - Car Dealers Near Me - Morton Grove, Illinois

Got a "as-is" car. Put a lot of money into it already. Kicker was when I contacted the bank to check how much I had remaining on the loan and found out the loan was for 48 months. I remember explicitly agreeing on terms of payments for 36 months. It is my fault for not retaining the paperwork, but I also believe they kept it and said they would mail it once they made copies, which I don't think happened either. The car wasn't in the best shape either. Tires were 12 years old, muffler rusted off after a few months, stab and burn marks in rear seats, and engine sounded more worn than the same car with 80K more miles on it. They preyed on first time car buyers who don't know too much about the ins and outs of a car and took advantage of me. Learned my lesson since. Please be weary. read more

HORRIBLE service. If you want attitude, to be brushed off and rushed like you're a bother or to be treated like shit go to this location and ask for Brittany Or Jennifer! One must have trained the other read more

Needs an overhaul 1 Star ONLY because NO stars was an option. I was charged for a tire rotation that never was done. Had a hunch that this was wasn't the first time this happened so I marked my Rim and was able to prove my theory. Brought it to the Managers attention and makes me question what else are they charging customers and not having the work done. Took my car to a different Honda Dealer and it was a complete different experience...they even use video to show work needed as well as work completed! read more

Great experience at Napleton Honda of Morton Grove! Friendly team, smooth process, and excellent service. Highly recommend!

Kris at Napleton Honda was one of the best salesmen ive experienced. He helped us purchase a vehicle at a very fair price and walked us through the process. I would definitely recommend him if your looking to purchase a vehicle read more

The worst experience ever! Over charged because your "service tech" Brittney is a bobble head who scheduled two different services for my automobile!! Yet to her surprise it not be either of those issues. Do they train the employees how to scam or is it because shes sleeping with the boss she gets to keep her job? Complete airhead and tripped over her words when I asked for an explanation she couldn't give me one. This is your staff? Who trains these girls today? oh couldnt be me! I'd give you less than 1 star if I could yanno? ((: read more

I spent 3 hours at Honda Napleton only to leave aggravated and regretting ever stepping in there. The sales person was amazing BUT when it's came down to signing the paperwork for the purchase, they tried to screw me over and expected me to pay $5000 OVER the purchase price!!!! I can only assume they saw a woman coming in by herself and thought they could pull one over on me. What they failed to realize that any 3rd grader with a calculator would know they were being screwed. The extra charges could not be explained. They never expected that an intelligent woman, even on 2 hours of sleep, would have the audacity to question their shady practices. Biggest mistake of my life!!!! read more

I had a pretty great experience here for my first time buying a car. Before visiting, I had been in the market for a used car for about 2-3 weeks and had visited multiple dealerships. With each, there was always something that rubbed me the wrong way about either the sales team, the pricing, the cars themselves, etc. but Napleton Honda was honestly a breath of fresh air. I had been pretty exhausted by the car search and the sales team made it super easy and took a lot of the stress out of the process. They were very transparent about everything and answered all my questions (a painstaking amount) I worked with Pawel (Paul) from sales to find my car and he was beyond patient lol. I came I looking at a Subaru Outback (yea I know it's a honda dealership) or similar and Pawel let me test drive about 5-6 different options. When I wasn't sold, he let me try a couple more. He was not pushy at all, but truly seemed to want me to find a great deal and a car I liked! I ended up going with a wildcard Volkswagen Golf that I had nowhere on my radar coming in. The car was priced below CarFax value and the sales team was also very flexible with payment options and negotiations. I signed feeling like a I genuinely knew everything about the car, and got a good deal. One thing that stood out to me about the sales process, I wish I took a picture of it (I think there are a couple pictures on here) is that all the salesmen do the pricing and offers on paper with like a crayola marker lmao. Bro literally drew out the pricing structure had me sign on the dotted line that he drew himself with a green crayola marker haha. It kind of threw me off but it speaks to the friendly nature of the sales team and the dealership I suppose. Again, first time buying a car, so maybe this is standard practice at a lot of dealerships but at the 2-3 others that I visited, this was not the case. Overall, I didn't mind it and thought it was funny. Speaking of funny, Mazen, one of the Sales Managers is also HILARIOUS. I overheard him in negotiations getting haggled by a customer to get a new car for a major discount, and I believe his response was "Okay my friend, any lower and you'll need to get out the masks because this will be a f*****g robbery". I laughed my ass off. The sales team is very reasonable overall but they aren't afraid to crack some jokes and have a good time. Overall, I really enjoyed my experience here. If you are looking for a used car in the Chicago area I definitely recommend checking out the selection here! read more

I had a wonderful experience working with the staff at Napleton Honda, and truly cannot say enough positive things about them. I started off working with Luis Ramirez, who showed me a few different SUVs that I was interested in. He was incredibly kind and patient. After giving it some thought, I returned the following day and worked with Brian Ferguson and the sales manager Mazen Bittar. From the moment I arrived, Brian and Mazen went above and beyond to ensure I found the perfect vehicle that met both my needs and my budget. What stood out to me the most was their genuine kindness and patience. Brian took the time to thoroughly explain the differences between leasing and buying a car, helping me weigh the pros and cons to make an informed decision. He never once made me feel rushed or pressured. He was upfront and transparent every step of the way, which made me feel confident and secure in my decision. Ultimately, I decided to lease a 2024 CRV, and Brian and Mazen worked diligently to get me the best possible deal (better than I was hoping for!), and I truly couldn't be happier with the outcome. Mazen made a few phone calls and seemingly made magic happen! It was evident that they had my best interest at heart and were committed to helping me find the perfect fit. It's been about a week now and I just love my car and I'm so grateful for the service I received. They truly exceeded my expectations. I highly recommend Napleton Honda - they are professional and caring and will work with you to meet your needs. read more

I had called about a vehicle that apparently Napleton had just received. I was told that vehicle was out for servicing and detailing so I waited 4 days for an appointment to see it. When i got there tender had either not been detailed or it had been given the worst detailing job ever. I think it was probably on the lot the whole time and they just didn't know it. I decided to test drive it anyway, and when I asked if I could take it on the expressway to see how it handled over 50 miles an hour, the sales representative said that it was against Napleton policy to allow that. How would I be able to check if the cruise control works without that or if there were any engine knocks, etc? Between the miscommunication about whether the car was on the lot or not for four days, the car not being detailed as was told it would be, and them refusing to let people take the cars on the expressway to test them, I did not gain a lot of confidence that this was a good place to do business with. read more

If you want a bait and switch horror experience, this is the place to go. After spending a month researching new suv's, my wife and I decided on a 2026 crv (ex trim). We called and visited several Honda dealerships to find out where we could get the best price. We spoke to 2 people at the Napleton Honda in Morton Grove who gave us the same price for the vehicle we liked. Immediately before we drove to the dealership (an hour from our home during a rainstorm) we called to confirm the availability of the suv and the price. Again, we were told the exact number that we were given earlier. However, when we were presented with the purchase price when we arrived, it was nearly $1,000 more than what we were told earlier. The general sales manager, Shamoun Dahlan, explained that the earlier figure given was a mistake made by a couple of hourly paid workers and that he wasn't bound by it. The only good part of this ordeal was with the salesperson, Danny Matti, who did a great job answering our questions and showing us the suv's features. read more

The service team is terrible! I asked Luis Ramirez to run my repair under my extended warranty at 730 am! He repeatedly told me that my car max warranty isn't allowed at Honda after the 5th time of me asking and him flat out telling me a lie saying it wasn't covered after I had already called the warranty company he finally submitted the request at the end of the day and replied with such a nasty tone and attitude. Repeatedly saying all the extra steps had to take to complete the process. First and last time at this Honda. He felt so comfortable disrespecting a customer on the phone and literally lying to me directly saying the service wasn't covered without evening calling or submitting a request. I willl never go back this terrible company read more

Have bought two cars from Napleton over the course of 7 years and won't ever be back to this dealership. Nor will I buy a Honda again. Those were largely bought when Marian was still around but things have continued to gone down hill with the customer service and service departments here. If you have to deal with Brittany Cajigas, then good luck to you on your service journey through total miscommunication. They won't listen to any issues you have with your car or deal with them in a serious manner. read more

Worst Service Experience Ever I would give this place zero stars if I could. The only issue I had was a low tire pressure warning, which should have been a quick and simple fix. However, my experience with Honda Services in Morton Grove was absolutely terrible. I tried calling more than three times, and each time I was put on hold for at least 30 minutes. After an excruciating wait, someone finally answered, but their attitude was appalling. They spoke to me as if they were doing me a favor by even picking up the phone. Despite my repeated attempts to explain the issue, they were unwilling to help in any meaningful way. Their customer service is completely unprofessional, and they lack even the most basic courtesy or care for their customers. For something as small as a tire pressure issue, they made me feel like I was an inconvenience rather than a valued customer. Save yourself the time, frustration, and headache--avoid this dealership at all costs. This is hands down the worst car dealership I've ever dealt with. Honda deserves better representation than this. read more

Showed up the dealership with the Internet price on the CRV was told they couldn't give it to me for that price unless I bought a maintenance program for $1195 . bought the package only to find out that expires after three years and not able to use the three of the oil changes was in there after two years they never mentioned about the stuff they offered for 24 month service that I wouldn't trust them again. Very shifty lots of wallets flush read more