our salesman Georgr Gorges was excellent, professional and curteous. we did a test drive, he answeed all our questions and offered assistance going forward we decided on toyota rather than honda this time, although we own both i recommend him and castle honda read more

The parts Dept @ Castle Honda is awesome. (5 Stars) Whenever I have been in here they always ask and provide whatever you need. Everyone I have dealt with has been courteous & very helpful & able to provide exactly what I have come for. I give them 5 Stars. I wish I could say the same about the service Dept for maintenance. The Castle Honda service is about as useless as anyplace I have ever been to. First of all as a dealer they charge so much more for any type of maintenance then other mechanics. I went here today to try and find information on the code for the navigation system in my car. I called and they said to look in the manual for the code so I poured through the Navigation manual & the owner manual trying to find the 4 digit code unable to find it I made a trip to the service dept hoping that they could show me where the information was in the manual. When I walked in the guy sitting at the desk was doing nothing. I asked him if he knew where the information was. While he was flipping pages he asked me if I bought the car there. When I told him NO I didn't he seemed to lose any interest or desire to even assist me. The only other time I used Castle Honda they did a half assed job on a repair for my car that needed work to fix it about a 1 1/2 weeks later. I was in Hyde Park at the time when my car alternator & battery died. I had to have my car towed into the Honda Dealer Downtown on 1111 N Clark Street leave the car & take an Uber home. The only reason I came here is because it's the closest Honda Dealer to my house. NEVER AGAIN read more

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Wrote a longer review on google it they have a limit and was unable to write everything I wanted to write so I'm going to make it as short as possible. Called them looking for a specific car after Continental Honda in Lagrange (1 star) sold a car I was going to look at but I am pretty sure it was just a bait and switch tactic. Anyway, the salesperson Luis said they didn't have the specific car but did on second thought because an employee was turning it in on a lease. The car wasn't there and we had to wait about 2 hours for it to get in. Not a big deal to us because my brother lives 2 minutes away and we just went to get some breakfast and hang out. A side note: one of the other salesmen came out with a bag of chips asking if we needed help. When we said Luis was helping us he just walked away and continued eating his chips. This was a part of the 4 star rating. Wish I got his name and reported him to the manager but whatever, I'll never buy a car from here again as I don't live in Illinois. The employee that leased the car did a poor job at maintaining it. Thankfully it was mostly clean but reeked of cigarettes. I thought smoking in leased cars was a no-no but apparently not here. The car had 2k more miles than we were told but I think Luis was just looking at the Carfax that showed 11k but it was 13k. Took it for a spin and decided I wanted to buy it. The fun BS of negotiating happened but my brother took care of it and in the end I think we got a sweet deal albeit the nasty cigarette smell. Seriously who still smokes, or smokes in a car, or smokes in a car they're leasing? My guess is the dealer doesn't care about it because they have some sort of machine that takes the smell away on detailing. I was leaving to go home out of state the next day with the car so I wasn't going to wait 6 hours for the machine to deodorize the car. Dealing with the finance person (who I think leased the car because he stunk of cigarettes) was fun, not. I asked one simple question and he had an attitude with me. I snapped back and my brother told me to calm down so whatever. He's probably pissed he didn't get paid anything because I paid in cash. He did his spiel, tried to upsell me on a warranty and I signed a few papers and took the keys which I handed to Luis because I needed it to get taken care of I paid to have the car become certified and I waited about 3 more hours for it to become certified and get detailed. I was promised a full tank of gas by Luis but it came with a half a tank so someone else went to fill it up. I took delivery of the car at 5pm after making first contact via phone at around 10:30am. It wasn't that bad considering we cold called them, didn't have the car until a couple hours later and had to certify it and get me an oil change etc. would have been worse if I were financing or had to wait around but like I said my brother lives 2 minutes away so it was mostly just waiting and having a beer while waiting to pick up my car. I drove the car back to the west coast in less than 24 hours and of course had zero issues. All the features and everything about the accord makes me want to buy another one and probably will within 12-18 months. The funniest part of the story is that my friend and I were driving around (this was still thinking I was buying the accord from Continental Honda) and we walked through Castles lot around 630pm the day before and I took a photo of what would eventually be my car. It's funny how some things work out sometime. The pic I added was the pic I took the day before I purchased the car just to show my wife of what an accord looked like from my phone and not with all the dealer filters. read more

Castle Honda - The accord I would eventually buy without knowing it. - Car Dealers Near Me - Morton Grove, Illinois

I bought my Honda Fit here in 2014 and reviewed the sales process then. I wanted to update based on the service department, as I've been taking the car here for the past 5.5 years exclusively. I'm about to trade it in on a new make and model this upcoming week, so I wanted to write the review before I forget. The service department has been hit or miss. I've always been happy with the work, but they used to try to upsell me on things that it didn't need yet. I think they must have changed some folks over the past year or so, because my last few visits have been exceptional (to the extent that I'm kinda sad not to be getting a Honda this time around. If I did, I'd definitely bring it here). The service folks have been extremely courteous and helpful. When I had a tire pressure light come on a few days after a tire rotation, they were quick to fix it when I called just before closing on a Saturday (they had overfilled one of the tires). When my battery died in the Home Depot parking lot a few weeks ago and I had no idea what was going on (I didn't know it was the battery because the radio and lights were still working), I called them at 5pm on a friday to describe what I was seeing and that I had no idea what was happening. They helped me troubleshoot and said it was the battery and to jump it and bring it in. I did just that and they swapped out the battery for me (pricey, but not insanely so), and it's been perfect ever since. They aren't fancy like some other dealerships may be, but they're solid. Thanks, Castle! read more

The auto parts here have double the markup. They're expensive. Unless you urgently need the service part, I would recommend you purchase the part from Amazon. This service center also charges handling of 25% on all returned items. read more

Castle Honda - Look up these parts' numbers to see markup. - Car Dealers Near Me - Morton Grove, Illinois

I've leased 2 more vehicles from them in the last few months, and I look forward to working with them again in a couple years when these leases are up! I did take a star away, not for the experiences I had with the people I was working with, but due to the overall lax mask policy that appears to be in place, which made me a bit anxious. read more

If I hadn't already test-driven a CR-V elsewhere, I would have been clueless about all the features it has as the saleswoman had no idea how to work the remote start or the collision mitigation braking system. I don't regret my purchase, but I regret purchasing it here from this dealership. It was rushed and forced. The saleswoman did not listen to any of my concerns or questions. She completely misquoted my interest rate which was not realized until I was in the finance office signing the papers. I had two issues with the car within the first week of purchasing it. She was the least helpful. I was able to get it into service and they were pleasant, though did seem overworked. The service department was great when I had an issue however, the follow up was awful. They emailed me about my experience and when I emailed them back about other concerns I had that had come up regarding the vehicle they never responded. The used vehicle I purchased has had a lot of issues in the short time that I have had it. I had never experienced any of this with a previous honda and I am extremely disappointed with the dealerships response to me. It feels as though once they sell the vehicle they could really care less about the customer and any experience thereafter. I likely will not go back to this dealership and certainly do not recommend purchasing from here. In addition - no one was wearing masks in the used car department and did not feel as though they were taking COVID-19 precautions seriously. read more

Following a "simple/routine" oil change, I responded to a customer satisfaction survey. This was sent on May 12. Two weeks have passed with no reply, further supporting my displeasure. Good afternoon, Let me begin by saying that your staff is very friendly. That being said, I am quite disappointed in the overall "service" . This is the second time I have been less than happy with the department. In January, there was a faulty piece (gear button) that needed to be replaced. My car was towed from its location to your dealership. I was told that the whole process would take a "few hours". The car was towed at 9:00; when I called to inquire at 3:00, I was informed that my car had never arrived! After an anxious hour, my car was finally "found" in a remote part of the lot. To be sure, mistakes happen; but no real apology or explanation was provided. Strike one. I was then informed that my car had dirty filters that needed to be replaced , and it would be detrimental not to do so; I asked why this had not been explained or noticed when I had my oil changed a few weeks earlier -again no explanation other than "it's winter-these things happen". Perhaps this is true; however, I feel that I was coerced into paying for a service that was not really necessary. Strike two. I did try to contact you by phone ,and we played phone tag for a while; quite frankly, the process was irritating, and my time was far too valuable to be playing games. Today I brought my car in for an oil change and was informed that it would be in my best interest to get the transmission/brake fluids changed. Naturally, deferring to the "experts", I agreed; unaware that the process would be quite costly, and as I would later find out, not completely necessary at this time. To be sure, I could have asked the cost upfront, but I didn't, and I take responsibility for that. The fact that I brought my car in for a "free" oil change and left paying $300 seems to be quite absurd. Strike three. In the future, I will be taking my business elsewhere; as I assume that I will certainly be treated more fairly. read more

Backstory: On 09/18/17, our Prius was stolen. Eventually, it was totaled and we were in a position to purchase a new vehicle. We were not happy about purchasing and not wanting to get into a new car loan at the time. On 10/09/17: We came to Castle Honda after previously test driving here a Honda CRV and a Honda HRV. We were impressed with the salesman Harris and felt like coming back to be his customer on this day. Prior to coming, Harris quoted us approximately $35,000 on a CRV Touring. Since Castle Honda is not affiliated with USAA, I text Harris the USAA member pricing of $31,951 for the CRV Touring. Harris stated Castle Honda would honor it, however, I had to take delivery of a color they already had (I wanted so bad the olive green but couldn't get it as a result). We agreed, which was the first big oops. Now comes financing. Yury in financing was great but his office is tiny (I even commented our CRV had more leg room). The bill of sale indicates $32,002.05. Additionally, we got LoJack which has a MSRP of $695 but they charged us $795. Lastly, their extended warranty was $2,222.00. However, after some discussions with Honda Financing, I have learned that a customer can purchase an extended Honda warranty anywhere in the nation and get your Honda serviced anywhere in the nation. As such, I also learned through research that Hyannis Honda has the extended warranty AND Honda Care for approx $900/each for the longest warranty period each. Thus, we could have purchased both the extended warranty and Honda Care for less than what Castle charged us for the extended warranty AND have more miles. We have since cancelled our extended warranty and have had the value of the extended warranty applied to the principle of the loan. Further, we have received very little education. Dealerships should really offer to set up an appointment 1 week later after delivery to answer any unanswered questions. Lastly, I did text Harris nearly a week after our delivery and Harris never did respond. But it's okay, since we purchased a vehicle here, his obligation with us is done /sarcasm. I would advise to not come here. It was a thoroughly negative experience that my wallet continues to pay for. read more

Castle Honda - Car Dealers Near Me - Morton Grove, Illinois

I went for my 50k service back in July and spent $1500 on recommended service including replacing spark plugs (a 105k mile service). They returned a car to me that had brakes that squeaked and felt spongy. I will NEVER again have service here. I feel incredibly taken advantage of especially because my local Honda dealer service department disagreed with their recommendations. Don't walk. RUN to a different service department. read more

I brought my car in on Nov 16 with the car making screeching sounds. Had them look at it and found several issues totaling ~$1600. Picked it up and they said if it still makes the sound a week later bring it back. Sure enough it did and I brought it back. They found a whole new issue that would cost an additional $2000! I asked them how they missed this a week ago and had no response. I took my car and brought it elsewhere. I do not trust and would not recommend. read more

I have visited this place on recommendation of my dad's mechanic, And we absolutely loved meeting Mr. Tony Chammas. He is the best salesman you will ever meet, He Made our Purchase very easy, the way he explained us and helped us understand the car throughout was incredible..! He asked us what we are looking for buying in a car and then he was really helpful in guiding us to chose the right one.. He gave us plenty of time to make the purchase decision without the pushy pressure. I went with my dad, son, my husband and my brother and he made us all feel very welcomed and he is really fun to be around! My brother is looking forward to buy a car from them just because of his customer service. I will definitely recommend Mr. Tony for all your future Honda Buys. I sure hope their service department will be also great to work with in the future.. Thank you Mr. Tony and Honda! read more

Wow wow wow. That's all I can say. I too experienced Nora's swindling attempts, from the "patriot act" car sales scam (google it) where she tried to get my social security number even though I wasn't financing, to the reneging on a pre-negotiated price. Avoid this place like the plague. Check out their F BBB rating. How does a company even achieve this from a business-friendly rating system? That is a remarkable accomplishment and should be a warning flag enough to steer clear. read more

If there was an option, I would give this dealer zero stars. The worst customer service experience. Please make yourself a favor and take your money where they really appreciate your business! Never felt so humiliated after speaking with both the sale person and the general manager. They don't care about your experience, they just want your money. read more

To Mike the internet sales guy, Thank you!!! The Most painless car purchase ever. No pressure. No thrills and no frills. I appreciate that. Got the internet price and they honored that with no made up charges like other Honda dealerships. Thank you again. I highly recommend!!! read more

Castle Honda - Car Dealers Near Me - Morton Grove, Illinois

their cars were ratchet add some didn't start. This was a true used car lot that you should never trust. I truly wonder how Honda has their name on it read more

I went in to look at a 2008 and walked out with a 2018 at a much lower rate with very very low miles! My salesman Pawel and the finance manager really worked their magic ! Thank Guys !!!! I highly recommend you stop in if you are looking for a new car !! Monica M. read more

Not the best customer service. Was standing around for 10 15 min before someone actually acknowledged Me. I came for an oil change at 9:30 and it's 10:45 with no update .. thank you Honda for terrible service and I won't be coming back. read more

Lana was fantastic! I had a dreadful week with many less than honest dealerships. One even tried to add $1600 in undisclosed fees when I asked that the purchase documents be sent to my credit union and myself. I was discouraged and started to think that car dealers just work that way. I knew the car I wanted, already had financing in place and had no trade in. Who knew that purchasing a car would be so difficult? Enter Castle Honda and Lana, specifically. She returned my initial email requesting information about the car immediately. I liked her style from the beginning. I gave her my bottom line price, she got it approved and I came and picked up the car! What a pleasure! No pressure, no add ons, just a super simple transaction with a really nice, forthright sales woman. Kudos to Lana and Castle. I love my new car. I highly recommend Lana and will seek her out when I need to buy again. Thanks for restoring my faith in car dealers! read more

They sold me a Honda Accord with almost 7K miles on it and then made me pay for tire rotation at 10k miles when I only put 3k miles on the car. Rotation is $150. Why is that my responsibility when those miles were not put on the car by me?! They also waited for my boyfriend to leave to go get stuff from the car during contract signing and made me sign a different contract than the one he looked through and then they were surprised that I was upset that they were trying to pull a fast one on me. This will be the last time I get a car from you guys and this was my second vehicle with this shady dealership. Can't wait to come back and return my car at end of lease without getting another car from you. That will be super great for me. read more

Back in the day growing up in Glenview, I went to Castle Honda as it was just down the road. I got my first car a used black '99 Civic here and so it will always be a dealer with a special place en mi corazon. They sent me a postcard for a free oil change and with the oil tank at 5%, you better believe I took advantage of the offer. I felt no pressure to go forward with any additional things (tire rotation, alignment, filter change) but they did recommend things to me. Even with paying zero dollars both the girl working with me and the cashier lady were very nice. I went right when they opened at 7 and was expecting a plethora of breakfast things like at Schaumburg Honda. They had coffee but no donuts in the morning. How sad. They did have vending machines in the waiting room with various drinks & candies. But!!! I want courtesy hot chocolate and pastries like my usual Honda dealership. I'm greedy. read more

I don't recommend Castle Honda for services or parts. I went for simple oil change for my Honda CR-V 2016 and ended paying $589.00. The service clerk told my that the car needed transmission oil change, the engine coolant changed and the fuel system clean. I told him if this was truly necessary, he said that if I did get this done now, I would end up paying more in the long run. I depend on my car because I drive far to work, and I felt the need to have my car up to date. I was a little uneasy to pay almost $600.00, how I felt it was necessary. The day after I took the cat for the oil change, I noticed a large puddle of oil on the ground of my garage. The oil was a light yellow color so it was not the transmission oil. I called my brother to take a look at the car because I am afraid to drive a car that is leaking oil. My brother found the leak and said that the engine oil was leaking, and found a loose screw and tightened it and this stoped the leak. The following day I call Castle Honda, explained what happened and they tell me to take it in. I took it in and asked the clerk to please let me be there when they raised the car. The clerk calls me when the car is raised and tells me that there is no oil leak and that all the oil levels are find, and the oil recidue is oil that was not cleaned after the oil change. I told him that I had pictures of the puddle of oil under the car, he told me the pictures did not mean anything. I felt I waisted my time going back to the dealer because they did not do anything, and told me there wasn't anything wrong with the car and that oil levels were fine. I saw a significant amount of oil on the ground and they told that it was nothing. I will never come to Castle Honda for any services again. read more

I found myself at a gas station with the gas hose stuck in my CRV capless gas tank. No one could help and I needed to get to Lake Forest to work. I called Castle and even though the service department was closed, Ryan Hinson spoke to me and offered to come to my location and help. He arrived as quickly as he could and the problem was fixed in seconds flat! He was kind, professional and knew exactly what to do. Thank you, Ryan, you saved the day! read more

I bought a CR-V today from Mike. My experience was fine. People rip on car dealers too much these days - and I didn't have the sleazy experience. I negotiated everything through email which means the only thing I had to do when I got here was pick a color. But I was mostly ignored while I was there. Mike knew I wanted a car and spent maybe 5 minutes with me in the two hours I was there (he was also 22 minutes late). I'm sure there are nice people who do their jobs. Do your research and you won't feel like you're getting taken advantage of. I might buy from here again or I'd ask for a different salesman (but I won't have to anytime soon because it's a Honda). read more

Very very lax mask policy, even indoors. The employees that did wear masks usually didn't cover their noses, many don't cover mouths either. No social distancing measures in place. Feels like an extremely unsafe environment for immunocompromised customers. Disappointing. read more

Purchased a used vehicle. I worked with Mustafa. The car itself is fine and without issue, but the experience has been subpar. First-off, NO ONE WAS WEARING A MASK at the dealership. The initial purchase was middle of the road. Typical attempts to up-sell, not interested in moving on price, leaving you alone forever to tire you out...annoying used car sales 101 kind of stuff, the process should be much quicker. Allow me to outline the major issues: One of the upgrade packages advertised to be included with the vehicle was a cold weather package. Being summer, I trusted the listing and sales person so initially did not realize this was not actually included. Mustafa was unhelpful when I contacted him with this revelation, simply telling me to call the manager and then not giving me a phone number. I have been trying to get that issue resolved for a few days now, with no luck. I opted to have the front windows tinted to, as Mustafa said when I was buying the vehicle, "match the back windows". We arranged to have me return and have the windows tinted as well as a wash/detail. When that time came, I showed up and Mustafa was not there and no one was willing to help for approx. 10 minutes. When the tinting was done, the car came out and the front DID NOT MATCH the back. It was much lighter. I then had to remind them to do the wash/detail. They wash the vehicle and bring it back and it was not a good job, done without any detailing. The interior wasn't even vacuumed. I had to get them to take it back and do the interior too. Then they were so sloppy and liberal with armor-all that I had to wipe it up to avoid damaging the upholstery. It literally was pooling up in places. Mustafa promised me a second key, which he has yet to come through with. When I reached out to him, he told me that he asked the previous owners and they didn't have it...and proceeded to attempt to sell me one. So basically he lied for a sales opportunity. I am hopeful that they can amicably resolve my issues before I have to turn to assistance from government agencies or take legal action. Update - they called me a liar. read more

Had a problem with Roof Trim on my Accord. Came in to Castle Honda Parts department and spoke with Enrique. He not only ordered the clips I needed to replace the trim piece, but he also ordered the receiving clips that accept the new roof moulding that I also ordered. Enrique could have just done the basics but his expertise made my installation of an 8 foot trim piece a piece of cake. One note: The service department is not as accurate as the parts department. Service gave me a price for a repair double that of other qualified dealers. I had service performed elsewhere due to the rigid policy and attitude of the service writer. Service needs to step it up if they want my future business! I am commenting on the Parts department and you should ask for Enrique if your looking for a good parts fit. read more

Wow!!! This place is # 1 5 stars all the way!! The customer service is amazing above and beyond!! Adrian and Pawell gave me the most respect and were able to get me into an amazing car! Pawell the salesman never pressured me into anything the manager Adrain got me the best deal at the best price! Without them I would not be driving! Thank you Castle Honda and everyone in the staff!! Don't get scammed just come see Adrian and Pawell and get driving today! read more

I brought my car in for service several times because they kept "forgetting" to do things that were needed for maintenance. Then they screwed up something and I had to wait for hours when they should have prioritized me. Very poor service and I would definitely not recommend this business! read more

Boy I'll never forget this place. I bought a oil change package from them and dropped my truck off. I picked it up, didnt bother looking at it, and parked it in a off street bay in front of my house. The next day I went out and saw the right front fender had been caved in with major damage. Theres no way it could have happened after i picked the truck up cause I went straight home and parked in a drive way bay. Castle Honda smashed the finder when doing the oil change and didn't tell me about it hoping I'd park the truck on the street and they could say it happened on the street. I went in pissed and the guy folded right away, obviously he knew about it cause it was major damage. They fixed it right away and the damage didn't bother me but the dishonesty did. I wouldn't buy a damn thing from this place and wouldn't trust them at all. I just bought a new Honda from another dealership even tho Castle is just a few blocks from me. read more

I come here regularly to change oil. The price is comparable to any regular shop since synthetic costs a lot. Free coffee and clean waiting room. Also they give you free advice on the condition of the car. read more

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If they are a true professional car dealer salesman should have disclosed or find out first that the new car they are selling has a recall fix..yes we know thats normal but at least before you let customer sign the deal find out first if there is a car fix needed and let the buyer knows and not the following day asking us to return for a recall fix just because they have sold the car already.. what if we have driven for a long drive and something happen..but sadly the manager just shove it and said dont worry nothing will happen to your car its new..how the hell will he know nothing will happen if accident happens why is he psychic...and when we want to back out he is telling us the title is fix already we cannot backout really.. bullshiting us not even 3 days sold to us but not disclosing the recall after 2 days..great never trust this guys if all they care is car sales read more

I have bought my fair share of cars from various dealerships in the Chicago land area and have never had an issue until I recently purchased from this dealership. This is by far the worst one. I bought a used car from them a few weeks ago and the car has had one problem after the other. Not sure what kind of "pre-inspection" was done before selling the vehicle to me. The car smelled of cigarette smoke when I collected it and the check engine light came on just a few miles after. Not to forget, one of the finance guys there named Yuri made me purchase a coverage plan for the vehicle but it's impossible to get a hold of him. I've called multiple times and left voicemails but he refuses to answer or get back to me. I have decided to cancel that coverage and just take the vehicle to one of the independent mechanics near me in the city. I would avoid this dealership if you can. read more

The two stars is mainly for the shadiness & subpar service from salesperson Luis Guzman. My wife and I went to the dealer to test drive a used Odyssey. Besides not all staff including Guzman opting not to wear face masks when interacting with customers, he wasn't so knowledgeable on the history of the minivan we were interested in. Called him a week later about having my mechanic inspect the vehicle since we want to feel confident in making purchase. I get a call from Guzman that we can't do that and also another couple is likely to come in before us to check out the vehicle. Bad vibes all the way around and he made our decision easy. I say check elsewhere...plenty of dealers in town. read more

Another great deal done by Castle Honda! My last lease was expiring so I came back to Castle for another lease. Got the Pilot instead of the CR-V this time since my growing kids needs more room. Harris and his team was very professional, straight to the point, super friendly and helpful! I recommend this place highly to anyone looking for a great lease. Harris is da man! See you guys in 3 years once this pilot lease expires. Thanks again Castle Honda! read more

Bought my first SUV this past August, some small minor issues but we're taking care of quickly by the manager and his staff very impressive. Everyone is very friendly and without question I would recommend Castle Honda. DL read more

The service I received at this place was horrifying. I have been a loyal customer from this place for the last 10 years, and my father has purchased 5+ cars from here. The manager and the salesman only care about your money, and nothing else. We bought a car from here, and 2 days later my dad realized he would like to trade in the car and get a different color. During this time, we also noticed that the salesman up charged him 5k more than the price tag. We came back here furious requesting a refund/change cars and the manager was extremely rude to my father. My father is an immigrant from India, so he clearly took advantage of him. They said they have a policy where they can not take the car back because it has been longer than 24 hours, which was never explained when the car was bought. They were extremely rude to us, and it's a disappointment because we have been customers from them for so long, so we expected them to be more receptive to our needs. We will not be coming back here again. read more

I came here to purchase a used car. They have a very aggressive sales staff (what you can expect with any car dealership)...they really kept trying to push me towards a deal I was uncomfortable with, although I already told them what I was looking for. After not being able to make a deal, I was told to leave because what I was asking for was "impossible" according to their sales manager (Mark or John, I don't remember his name). Immediately hours after I left they wouldn't stop calling me, because they wanted to make a deal. If they just gave me what I politely offered in the first place, we wouldn't have had to waste each other's time. read more

I was pleasantly surprised about my experience at Castle Honda. Not only was the salesperson, Harris, kind and patient, but he was very respectful of my time as well as attentive to what I was looking for in a vehicle. Also to my surprise, his manner was hands-off and not pushy at all; I truly felt at ease and not rushed in the least. I'd definitely return, and I recommend him to everyone I know. read more

I emailed the general manager of Catle Honda Morton Grove IL last September 15 but no response. I don't think it was a wrong email address because I got the email address from the email I got from them. Since there was no response, I thought of sharing my experience here in Yelp so other customers will avoid this incident (if they can). I asked my son to bring our Honda Civic LX 2014 last August 24th for 21,000 miles service. The service advisor, Fouad (if I remember that right), spoke to me on phone to let me know what needed to be done on the car and told me the approximate fee. I agreed and was told it will take an hour for the service. I had to give my credit card details on the phone so my son can check out later. Everything went well up to that point. Around 4pm, while coming out of Honda service compound, my son called to let me know the car was giving a warning of low tire pressure and the car was not washed. I told him to go back and ask. When I saw my son back home, he said a staff of Honda told him to drive the car to the car wash area but he wasn't able to ask about the tire pressure as he got to go somewhere else. I ended up going to the nearest gas station and put air on the tires myself. The last time I took my car for service in Castle Honda, I also had to be the one to drive the car to the car wash. But the one before that, I dropped my car for service and picked it up after couple of hours, my car was all washed and clean. Is there a difference between waiting and dropping off the vehicle? Car is not washed when a customer is waiting but it will be washed when customers come back to pick their car up? The things I would like to point out: - Inconsistency of customer service - Customer has to be the one to drive the car to get it washed - No (human) after sales follow up call except for the generic email telling me about customer survey that I might receive; that if I will not rate EXCELLENT from servicing my car, then it is a FAILED score for them - My son is just a kid that he was not given equal service treatment as would be to other (older) customers? - No business card of the service advisor anywhere on the paper work or anywhere inside the car - How come the tire pressure was not checked when in fact it was one of the points on the checklist that was done? I understand, car wash is a privilege. I see that due to competition, dealerships or any auto repair shops would include car wash in pursuit of great customer experience to enhance referral and repeat business. So, this becomes a standard giveaway. Never mind the "extra mile" that typical customers will expect from such reputable dealership, but just an attention to detail. I am not asking too much. My car may not be the top of the line and it's 5 years old. I chose to service it in Honda just because I have high regard with Honda service, wouldn't it supposed to be reciprocated? read more