First time stopping at the Moses Lake location. This is a somewhat tricky location to get in to. We…read moreturned in off Stratford only to face a line going behind the Walgreens. So, I went past them, turned around and got in line. After waiting for around 10-15 minutes or so, the car ahead of me was finally able to turn into the actual drive area for Dutch Bros. As I was slowly following, a car swung in off Stratford, cut me off, and almost hit my car. It was obvious these rude selfish people (Oregon license plate) knew exactly what they were doing! I laid on my horn but of course they didn't care. I'm embarrassed to say that I got out of my car, walked up to the window and yelled at them that there was a line ("you idiot "), however, I did not use profanity (wanted to!!!). Ironically, there weren't even any cars behind me! They pulled on ahead but the young lady taking orders walked right past them & came to my window. I apologized to her for making a scene. She said not to worry, that she saw what they did and that's why she didn't stop to get their order. When the Oregon idiots got to the window, there was a bit of a conversation with one of the employees, resulting in them being refused service, and they drove off having wasted their time for absolutely nothing. Apparently, this is a reoccurring problem. I applaud Dutch Bros for having a procedure in place to deal with this selfish & dangerous behavior!!! BTW, we thoroughly enjoyed our order of perfectly executed drinks!!!

Just ordered two drinks. One lemonade is so dang syrupy that I had to cut it with sprite to make…read morepalatable. I ordered lite ice with it and instead of filling it with lemonade the rest of the way, it was just down the cup 1.5". Also, same ordered, left off the extra boba and the float(put the float in the other drink making a not so pleasant mix). They were rushing and busy and not paying attention to accuracy. Been to lots of other locations over several states and this is the worst DB experience to date.

I am waiting in Kadlec Hospital ER in Richland & really wanted a hot beverage. Unfortunately, the…read morecoffee stand & cafeteria were both closed (8:26PM). So, I got on the old trusty Yelp & looked up which coffee establishment was still open. My husband drove out to Dutch Brothers on Wellsian Way. He got me the Hopscotch Protein Mocha Espresso, Salted Caramel, Caramel, Chocolate & Protein Milk w/ Caramel Drizzle. He got an espresso. When they asked him why he was getting the 2 drinks he told them we were waiting to be seen in the ER. Then they gave him the drinks for FREE! What a Delightful Surprise!

Stopped in to get a coffee. They have two drive-thru lanes that merge. The fucking dipshit ahead of…read moreme clearly didn't understand this and just hung out letting like five cars pass until he pulled his head out of his ass. Also there's no interior. It's like a walk-up window and a drive-thru. Service was fast, the people were friendly, and the coffee was above average. Hit them up.

Nice spot conveniently located down the street from the hotel I was staying at. Walk through window…read moreavailable for pedestrians like me. Quick service and delicious iced coffee as always.

Walked to this Dutch bros today as it was my only way to get there, their walk up window was…read morecovered by coffee equipment so I walked around to the drive through to ask one of the workers to take my order since I assumed they don't use the walk up window. The guy with colored longer hair was extremely snotty and asked why I didn't use their walk up window, he ended up taking my order but I asked politely if I could throw an empty water bottle in the trash can that was outside and he responded very rudely that "I'm not allowed to do that because he would have to dig it out with his hands" which I found weird.... He could've politely said that they were not allowed to take outside garbage instead of reacting like that. Also I ordered a 24oz drink and they made it for 16 oz so not a great experience

Pasco WA Dutch Bros. What's going on? With your employees…read more Yesterday my friend and I went to this specific Dutch, not only was the baroista rude as heck but she was just rushing us to order our drinks. Like I totally understand that they had a whole lot of cars in the drive through and you guys are on a time crunch but that doesn't excuse your poor behavior. I didn't quiet catch her name but she was a long black hair girl with eyeliner make up on and was wearing on of your guises pink vest which I assumed it to be for them when they go out in the parking lot to take orders. Not only that but when I had asked about the "Lanyards and pins" that were being given away with any size drink she straight up just shut me down and was like "no we don't have any" with such a rude tone. And to add the icing on the cake my drink was watered down with no strawberry popping boba even though I paid full price for my drink. I didn't like the way she was speaking to 2 men who obviously weren't able to speak the English language that well. Please do better Dutch Bros company at hiring your baroistas, hire people who actually want to work not people who feel forced to be there Thank you!

Line for this location is always bonkers. But I will say i…read moreappreciate not having a single exit line. We can exit the line if we get our drink early. Other coffee locations your stuck in line with only 1 exit. Staff is always friendly and welcoming . No awkwardness when striking up a casual conversation.. They're very informative about their drinks and are always willing to suggest something new .

Great location however one employee on a Friday evening?? I was the 4th car in line and waited over…read more25 minutes to get to the window, wasn't even thirsty anymore lol.

Waited in line 20 min. No one taking orders. Finally one showed up half asleep couldn't tell me…read morecoffee sizes. When we got up There loud music was playing could hardly hear them talk to us. Better check on your employees because I won't be back to this location.

We live 3 hours away and are only in town for the weekend. This Dutch location is down the street…read morefrom our hotel and we stopped by yesterday after breakfast and again this morning before we hit the road back home. They have a cute little bench area where you can sit outside and enjoy your coffee and hang out. Service was great. Super quick, despite how long the drive thru line was. We did walk up yesterday and drive thru this morning and I am so glad the service didn't take long like most other Dutch locations. All the staff members were so friendly.

Just went to this location and a worker named I think Miriam was really nice. I was having a…read moreterrible day because I had tripped and fell earlier. My ankle hurt and she gave me a free drink. The drink was perfect and really made my day.

I don't recommend this DB, they mess up on drinks, the blended drinks are over blended so coffee…read moreseperates and it's like drinking cold coffee with slushy ice.

Today was the worst experience I've ever had if I could give them less than one star. I would went…read moreto the location on canal drive in Kennewick. Washington this morning, the server was rude and very dismissive. When I told her that my drink was watery even after I tipped. She was still very rude and Di. Will never patronize Dutch Bros ever again.

so disappointed the line took far too long and not enough employees working at the right pace made…read moreme very late to work as I tried to come down and for everybody on the day they released the monkeys sold out before 8 o'clock and nothing but congestion, and not knowing how to move the line cleanly through and efficiently

I drove from Sacramento to Spokane yesterday and my final stop for gas was in Kennewick. While I…read morewas filling up, I decided to stop by Dutch to get some sugar for the home stretch. I got an extra sweet lemon aquaberry cold pour soda and it tasted great as usual. But the main reason I chose to write this review is because of the service. I don't know their names, but the two people who were working last night, both were great! It was nice having someone to talk to, if only for a couple minutes. Being by yourself for almost 15 hours is mentally draining and so to be able to have some great conversations with them rejuvenated my energy and made the last two hours go by much quicker. To whoever was working last night, y'all are amazing people.

Normally I wouldn't be writing a bad review on any Dutch bros locations. But unfortunately today my…read moreexperience was a 0/10. And it wasn't because I was necessarily disappointed with my drink, but it had more to do with the employee and their customer service skills. She seemed bothered and impatient when it came to taking our order, and even started tapping her acrylic nails on the iPad screen making me feel rushed while waiting for my app to load. Now don't get me wrong I totally understand if she might've been having a bad day but that's not reason to be taking that out on people. I'm an understanding person and totally get that they're expected to move at a fast pace but keep in mind there were no other cars behind us it was just us and one more car at the window and we were more then willing to wait. She's a young female broista with what looked like brown below her shoulders straight hair. Not only that but the drink I ordered did not contain the strawberry popping bobas that we were charged for, that is disappointing tbh. Event happened at 8:10 pm at the Kennewick Dutch Bros

What can I say? If you're looking for your caffeine fix, and want your favorite drink, Dutch…read moreBrothers is a much better option than Starbucks is! This is a bigger Dutch Brothers than a lot of them are! Don't let the long lines scare you off, they are VERY good at keeping the lines moving, they usually will have someone leave the building taking orders! So bypass the Starbucks, and head right on over to Dutch Brothers if there is one near where you are at! You won't be disappointed with the product or service!

Every time I come to Dutch Bros, it brightens my day -- and a huge part of that is thanks to the…read moreamazing people who work here. I especially want to shout out Isaac and Avery! Isaac is always incredibly kind and welcoming. He has such a calming, genuine energy, and he somehow remembers everyone's name and favorite drink. He's tall, super friendly, and always carries himself with such warmth -- it makes every visit feel personal. And Avery is a total ray of sunshine! She's full of energy, sweet as can be, and makes everyone smile with her bubbly attitude. The two of them together are like the dream team -- you can really tell they care about creating a positive space and making people feel seen. Dutch Bros is lucky to have them, and so are we as customers. Thank you both for making our coffee runs something to look forward to!

They get the drinks wrong every time and take a long time it's always more than a 15 minute wait…read morehere for one drink