The service was great, and the salesperson was just the sweetest young girl! She went way out of…read moreher to help me and another lady who saw her helping me with this piece, and she wanted it too, but she got the matching bracelet, and I got the ring to complete my ensemble. But I saw this necklace last week and came back today and couldn't find it for the life of me. And the sweetest salesperson went way out of her, as I said before, and found it. At first, I was going to let the ring stay because my doggie was having a meltdown at the sitter. The stone in the ring needed to be set. But the sweet salesperson saw I was texting back and forth with Lulu's sitter and saw Lulu having a meltdown on video. So, she told me not to worry, and she could set the stone quickly, and she did. Both pieces were such a great price, and I didn't want to pass it up. There were so many eye-catching pieces that I will surely be back! And, you know, I had no idea she made watches. I got my eye on the green face one! But let me tell you all, this is by far the cutest Kendra Scott store ever, and a pastry shop is connected to the store! Now, that's a great combination. Last week, I got the peppermint bark; it was good!

I am not a fan of negative reviews but this needs to be said…read more.. Before I start I was emailed to attend the sips and ghoul's event on 10/24 that I RSVP'd for with the promise of 20% off, sips and treats which based on that invitation it's a dead giveaway that I am a loyal Kendra Scott customer and fan of our very own Klein, TX alumni. The store was neatly organized and initially the young man in the front notified us of the sale and what was excluded but as we walked in as I was on a mission to find a piece it seems like the employee was so bothered. I came in specifically to find a piece of jewelry that my daughter requested for her birthday and obviously spend some money. I am sorry but I have pricier, higher end pieces with genuine diamonds and I still HUMBLE myself to respect everyone in the store no matter what they wear, it wasn't until we decided to go with what looked to us the youngest employee there that managed to provide us with the best service that this store can offer. The young lady was patient and assisted me in just making a bracelet for my daughter that matches her necklace, she seemed like the only soul that was happy in this location so I was more than happy with my purchase WITH HER! Once I went to the register another associate assisted us with such mid-level customer service, I couldn't wait to leave and that is when we noticed the tiny table of mini cupcakes and chocolate covered pretzel sticks no sips! This would be a every different review if I has not experienced other unfortunate, less-than satisfactory service but it seems like this is the norm here. I think I will stick to online shopping, saves me from dealing with the staff here. Perhaps City- Center would be a better choice.

I had an urgent financial need to help my good friend, so I decided to raise the money. I found a…read moreplace in my neighborhood to sell my scrap gold. Gina, the owner of the store was truly helpful and very knowledgeable about precious metals. She gave me a crash course on how she determines metal quality and hints on what to look for. It is hard to feel comfortable selling personal items to someone, but Gina made the experience believe there are still decent and honest business people. I will certainly do business with her again. I highly recommend her store. Margaret M

12/8/2025 Offered me less than 60% of spot for a 22 karat…read morechain , we didn't do a deal

The service here is always great. I've been here three times and each time I leave happy. My ring…read moreis stunning and always gets compliments. All of the employees here are friendly and knowledgeable. They go above and beyond with customer service. I feel comfortable there and never pressured or rushed. They offered to spend some time helping me make a educated choice when choosing my next firearm. I will definitely be back.

I had a really bad experience here. I came in trying to sell an item and was treated with immediate…read moredisrespect. The person helping me who I believe may have been a manager called me a "beggar" just for asking about Selling my items. I'm not exaggerating, that's exactly what was said. I usually give businesses the benefit of the doubt, but the way I was spoken to was completely unprofessional and unnecessary. When I questioned why I was being treated that way, I was then told I was being disrespectful, which made the situation even worse. One bad employee can ruin an entire business experience, and unfortunately that's what happened here. Based on how I was treated, I would seriously question the authenticity of any glowing reviews. I believe they would be friends or family if they leave five stars. If you value being treated with basic respect, I would strongly recommend going somewhere else.

Great store with considerate owner has a high quality standard and won't over load the store but…read morepays and sells the best prices !!

Came in here today to see what I could pawn an engagement ring for and he told me the diamond…read morewasn't real. I immediately left to go to a jeweler to have it tested and they confirmed it is real. Don't shop/sell/pawn here. They are liars looking to scam people,

Good selection of general merchandise. Good selection of guns and ammo as well. Yes you have to…read morewear a mask but everyone does right now. No need to get feelings hurt over it

Wow. Great service!!! I was honestly surprised on how great…read morethe customer service was coming into this establishment, the very first thing I got when I walked in was a warm. Hello how are you doing? From a man named Eric. Eric was very kind and professional throughout the whole process of me, trying to sell my item and I couldn't have asked for a better experience, and I'm saying that because almost all pawnshops I go to give me the same cold, Dull responses and they don't even greet like Eric did. Absolutely best pawn shop I have ever been too he gave me top dollar to. Good job Eric !