Drove there because their website says they buy sterling silver jewelry, any condition, no…read moreappointment necessary, just walk in. I have a ton from my mom's estate. Was told they aren't buying any because they bought too much recently. Their website is very misleading.

We went here to sell some jewelry. Had already sold some to another company. Anthony was polite and…read moreanswered all our questions. We admitted we went somewhere else earlier and were scammed as the place offered us pennies as compare to dollars at Gold Rush Houston. Anthony is the best!

I stopped in to sell 14kt gold and Steven made the process seamless, was very polite and most of…read moreall I was in and out! Thank you! Will definitely be back

Sold some Stirling flatware, first went to Gold Rush by Sam Club and they first didn't show the…read morescale, then were not transparent on what they were offering just quoted a price. Houston Gold Merchants was very transparent, weighed the silver in front of you and was clear that they offered 70% of spot. Ending up getting almost $900 more here. So honest.

I stopped by James Avery to add a few charms to my bracelet and had a great experience from start…read moreto finish. The store was clean, well organized, and had a beautiful selection of jewelry to choose from. The staff provided excellent customer service, they were friendly, attentive, and happy to help me find exactly what I was looking for. It made the whole process easy and enjoyable. I will definitely be back again!

I was trying to order online and the engraving was not turning out right so I called. The person…read morethat answered the phone, Kathy, was very helpful. She was trying to figure out how to make it work. And she never B.S'ed her way through it. She put me on hold and got answers and helped me. We even laughed a little bit, which I needed. I hope she will get some kudos out of this. She was delightful during a time when the holidays can be stressful.

Owned by Samuel Beckett and Samuel Pepys. But not Sam Wheat or Sam Fox…read more High-end Jewelers inside the mall which is a little bit too pricey for us and honestly we don't buy jewels anyway - but we were noticing that the cost is a little more than it is at some of the discount places for kind of the same things. But service is nice.

Great customer service! Very knowledgeable staff. Took care of everything for me! They have a…read morejeweler on site and do free cleanings of my other jewelry I brought in that I didn't even buy from them!

I have been looking around for the best deals to find a bestfriend a graduation present and had my…read moremind set on diamond studs. I had been researching for a few weeks of what I was looking for and what my spending limit was going to be. I didn't know Zales had an outlet so I decided to check it out! Best decision I could've made! I met Jay and right off the bat he was super friendly , welcoming and just an amazing sales person all around! I told him what I was looking for and my limit and he started showing me options. I also asked if there were any Black Friday sales and he was showing me what they had. Not once did Jay pressure or try to persuade me to buy something out of my budget. I asked him about natural diamond vs labs and he was super knowledgeable about the products! I found a pair that I had my eye on but I told him give me time I want to look in the woodlands mall to weigh my options out before I make a purchase. I then go to two jewelry stores inside of the mall, which were Helzberg and the original Zales and was truly astonished with the poor Customer Service that I received and how I was treated within those stores. After being treated so poorly at one store of bargaining back and fourth and trying to be pressured to buy something I went to another one where the lady could have cared less of what I was looking for. Jay truly made my experience unforgettable and his customer service was outstanding! I told him where I worked and that I'm also in customer service and I appreciate him not judging me or looking down on me just because I had certain request or wants for the diamond earrings I was looking for. I'm so happy with my experience and also happy with the gorgeous earrings I purchased for my bestfriends graduation! I will highly recommend anyone who's curious of stopping by to shop with Jay. I thanked him for taking his time with me, not rushing or pressuring me to buy. Also, his attitude did not once changed once I told him that I was going to look around to make sure I'm dead set on the item. Amazing customer service and any time I'm needing a special item. I will be shopping with him!!

Really poor customer service, lacking class & culture…read more We made it a point to visit all the jewelers in the area, in search of the perfect wedding bands. This was one of our stops last Saturday morning. We felt very turned off by the employees and how they treated us. The first girl who greeted us could not stop texting her boyfriend on her cell phone, while sitting in front of us... Then, she interrupted us and passed us off to another lady, explaining that her food had just arrived. We were abruptly "handed off," so she could conveniently take a lunch break mid-conversation with customers. The next lady may have treated us worse. She was a bad comedian, I suppose, as her jokes were extremely offensive & personally insulting... It may have been awkward humor or overly-sarcastic, but she was the only one amused. Terrible experience. We won't be visiting again... ever.

CLOSED. Best and most knowledgeable in the county! A staple Mom and Pop business gone.read more

Great service and reasonable. Heard that they might be out of business. Will try and shoot over…read morethere tomorrow and will update if they are still in business.

I sold my guns and they have stellar customer service. They were fair and honest, which says a…read morelot, as everyone told me that pawn shops are only there to serve themselves. That may be true, but Tomball Pawn & Jewelry is the exception. They are truly legit, they follow the law while guiding you through your options. I will return to buy all my firearms from them. Great experience, great staff.

Very knowledgeable staff who are professional, knowledgeable and service oriented. Fair prices on…read morea wide selection. Will return again.

We dropped off a watch in November 2025 for a warranty repair that was quoted at 8 weeks. It is now…read moreexpected to take nearly 8 months. There was almost zero communication. After the original timeline passed, we had to repeatedly call for updates. It took over a week just to get a return call, and when we did, we were given vague answers and no real explanation. Eventually, we were told the watch wouldn't be ready until late June. 6 months past the original estimate. No apology, No accountability, No solution, just "you'll have to wait." An 8 week repair turning into an 8 month delay with no proactive communication is unacceptable. We've been customers for years, but after this experience, we won't be returning.

Quick in and out for an inspection and ring cleaning. The process was very quick and the associates…read morewere very nice. I would recommend this location to others.