Took my car in for oil change and other maintenance as well as to get it detailed. Justin was great to work with in terms of the car repairs and maintenance. I have to say that the wow factor came when they pulled my car around after the detailing though! Holy cow! My car was shining like a new penny! And after a couple of years of toting dogs around, the dog hair and funky dog smell was gone. I feel like I have a new car. The interior looks amazing! Absolutely will plan to come back and get my car detailed here regularly. The nice guy that did the detailing commented that he puts his heart and soul into doing good work - and it shows. Can't say enough how happy I am with how it turned out! read more

I just posted a glowing review on Google. Too long to repeat but I will repeat the fact that my car came back looking almost new. They have a FANTASTIC detail technician. I wish I had a before and after picture read more

Took my car in for an oil change and had a slight communication struggle at first but all services after have been great. Recently had my oil changed and my car detailed. Amazing job and great price for inside and out. Most places charge same or higher for just the inside. Highly recommend Casey's. read more

If you're looking to spend far more than you're planning and not get your truck fixed, this is the place for you. I brought my truck in to fix 2 things, 1. An exhaust smell in the cab and, 2. Excessive wander in the steering. After $5500.00, both items are not fixed it he truck has plenty of new parts.After bringing it in the second time, they gave me potential fix for the exhaust leak but of course, that's extra. Zach lies, period. I'm not the only one to say so but I wish I read all the reviews before taking my vehicle to these guys. Casey, the sales approach your guys use keep your business running and everyone paid, I get it, but everyone deserves the truth about you're business. Don't take your vehicle here...don't do it!!! read more

These guys do a good job and provide excellent customer service. Repairing a car is ridiculously expensive these days. But at lease in the case of Casey's Independent Auto Repair they communicate well and work with you to not go beyond the agreed upon scope. I would highly recommend them. read more

All around honest service. Oil leak was due to another business not tightening the filter properly. Casey's still ran a full inspection and gave me info for my future needs. Free shuttle service and Gerald's professionalism, communication, and service was top notch. I will be coming back! read more

Great customer service! I was in the process of selling a vehicle today and the buy wanted an inspection before purchasing. They have readily available appts, very competitive prices, master technicians on a wide variety of vehicles and got me ya in and out! Highly recommend and will be coming back for future needs! read more

When I had my car worked on they left it apart, I had not moved from where they gave me the car and had them come back out to the car they said it came in that way ??? The teck who worked on it would not tell the truth, they put it back together. (Note: They used my parts). I made the mistake of going back with another car, I told the service writer Zack what part they needed to order and he ordered the wrong one, after 4 hours of waiting and me going back and seeing which part they had, I told the teck to put it back together, they did and I left. Zack called me later to "solve" my issue by telling me they would have to make a part because no one makes this part anymore. I went to my local auto parts store and bought the parts for $8.00 each and called Zack and told him. He said that those parts are no good and they would not install a customers parts. (see note above). So I went to another shop to have them replaced. I will NEVER go to this shop again...the service writer and teck's have a problem with the truth. read more

Quentin provided excellent customer service. Will be returning again for future service needs.

Jim was the guy who helped me. From the start, I got first class service. They did everything they said they would do, and quick. Outstanding quality of work, price and service. I will come back for sure and send everyone I know. Very very happy customer here. Thanks again guys!! read more

Had Casey's Diesel Truck Meister look at my truck this week. It has been experiencing a lack of power. Brian showed his extensive experience with my year, make and model truck, 1991 Dodge D250, by reviving the truck's power. I will be returning to Casey's for any future work. Also, they have a shuttle van, which makes my life so much easier. read more

Crappy Service! I went here to get a tie rod replaced only to find out 2 months later that they did it incorrectly and my alignment was off because of their faulty work. I made an appointment to get the alignment fixed with them but their soonest appointment was 3 days out and I have to be able to use this car to get to my 2 jobs. With that in mind I went to Les Schwab (sp?) and had them fix the alignment since part of my day opened up. They got me in right away and fixed the problem but noticed that the tie rod was loose. So they tightened it and because they tightened it Casey's will not replace my 2 front tires that are worn down to the wires even though it is their fault in the beginning. My tires should not be worn like that since I only got them put on 15,000 miles ago and they are 60,000 mile tires. Now thanks to Casey's I have to fork out another $300 for tires. I really do appreciate it... no I mean REALLY DO appreciate you not living up to your 100% customer satisfaction promise. You made my life a little easier by knowing where not to take my business. Do not go here. They never have lived up to the expectations of their customers. read more

Brought my Pathfinder here for them to look at. They were friendly, super helpful, informative and fixed it quickly at a good price. The original thought was that it might need a transmission, but in the end it only needed a new sensor. I really appreciated how I was treated and I would definitely take my vehicles back to them. read more

Thanks for the fantastic repair on our 2007 Acura RL timing belt , water pump , spark plugs and the rest of the 105k service I requested. The final invoice was less than quoted. Could not have been a better experience read more

The staff at Casey's, both front office and shop, are terrific. They are efficient, friendly, and dedicated to extraordinary customer service. We have been taking all of our cars here for years and will continue to do so. If they don't provide a particular service, often they can help you find someone who does. Excellent shop. read more

July 6, 2015 we took our 2005 PT Cruiser to Casey's Independent Auto to find out why the air conditioner wasn't working and how much it would cost to repair. We didn't want to spend more than $500 on a 10-year-old car given that we only need a/c for a few weeks during the summer. Lesson learned: Make sure they check the a/c compressor before they start repairing. The first time they checked for leaks and recharged with R-134A Freon, cost: $239.41. The a/c worked for a day. The second time they found a leak and replaced valves in ports and recharged, cost: $157.05. The a/c worked for a day. The third time they found that we needed a new compressor for an additional $700. I called Aamco and asked how much they charged to check the a/c compressor and was told that there is no charge as this part of the free exam. He said it was a visual exam and that a worn compressor is obvious. I emailed this information to Casey's Independent Auto, wanting to know why they didn't check the compressor during that first exam. Casey never answered that question. Casey's response: "The difficulty and high expenses related to air-conditioning repair can often escalate quickly due to the high cost of parts, labor and specialty equipment. We take these steps to try and keep the costs down as much as possible, but we are aware there are competitors out there that simply quote and install all major air-conditioning components during a repair and not try to diagnose and repair only the failing parts needed." In other words, Casey's Independent Auto takes care of the less expensive repairs BEFORE they check out the compressor, which is the heart of the a/c system and the most expensive to repair. Casey's offer: "Please realize that the money you have spent to diagnose and repair your leaks did not go to waste, we did fix one leak and identified another.... All that being said I would like to extend our original offer to replace the leaking part needed, cover the cost of the refrigerant lost, and add an additional $50 discount to the repair." I wrote back: Here's how we see it. Whether intentional or not, you made a mistake. Your mechanics didn't check the compressor the first time we brought it in, so the two repairs you did are YOUR BAD. We should not have to pay anything. I never heard back. Lee Emmett lee@varley.net read more

This was my first experience with Casey's Independent Auto. I took my Volvo to Casey's this week because the car said "regular maintenance due." Casey's spent an hour checking off items on their inspection checklist. They told me the spark plugs could wait until my next oil change. The only thing they charged me for was a light bulb. I have never had Casey's do my oil changes, but they will certainly do my next one along with the spark plugs. The waiting area was comfortable and the restroom was clean. read more

Reading through some of these reviews and I was really surprised at a lot of them, No Casey's is not going to be the cheapest place around or the most expensive but when it comes down to it you get what you pay for. I had my 2002 Excursion in here for an oil leak and come to find out I needed a lot of other repairs done. about $2600 worth and that was not including fixing my oil leak. The customer service was outstanding, Zach Fernandez was knowledgeable on everything, never tried to be pushy or sell me on everything I needed done but did give me a estimate for everything and help me figure out what I could wait on and what he recommended doing first. The tech Brian Hemery did an amazing job on my truck, High quality work. I'm not a big fan of repair shops because it seems like they sell you on things you do not need but Casey's is a different story I can tell you this first hand because after Casey's figured out all these things that where wrong I went and got a second opinion at another shop.(Just to cover my own ass) Nothing against Casey's but there are some money hungry companies out here that are willing to screw people over. Not only did this other place try to sell me everything that Casey's found but about $3000 more of random crap That I know was not wrong with my truck. I'm not a mechanic but I also am not a dumb women who don't know jack shit about my own truck. I will never take my truck anywhere but to Casey's Independent auto they are trust worthy, knowledgeable and have excellent customer service which is so rare now days. Thank you so much for taking care of my truck, renting me a SUV while you repaired my truck and being a honest company that don't take advantage of people. Haylee Lish read more

I recently brought my Honda pilot in for an oil change, a detail and to check the brakes. I found the entire staff to be very friendly and knowledgable. Zac did excellent in explaining what they were going to do with the vehicle. He communicated well after the inspection on what needed to be done and only did what was needed. (Did not need new pads or rotors. Just one pad and a caliper.) Very honest. The price was right and I was completely satisfied with the overall experience with them. I will go back. It's hard to know when an auto repair place is not overcharging you and fixing things that are "wrong" with the vehicle when maybe they are not. I know this won't happen at Casey's read more

I went into Caseys today and it was a good experience. I got my Brakes replaced and an oil change done. Jimmy helped get me in and out of there super fast. I will be a returning customer! read more

Came in for an oil change and was informed by the mechanic that our truck had some major issues and was unsafe to drive. Lance (and staff) was so helpful he also pulled up a recall on our truck that my husband and I were never aware when we bought it a month ago. I was running late to pick up my kids so we were ale to leave our keys with lance and had it towed within an hour to our dealership. Thank you for being an honest company and for keeping my family SAFE!! read more

We needed to have a pre buyer's inspection on a car we were considering buying. Zachary was recommended to us from a trusted friend and we were impressed with the whole process. 1. They were professional and friendly 2. Did exactly what they said they would do 3. Very reasonably priced 4. Recommendation was to NOT buy the car. Over $5,000 in repairs 5. We will go back to them when we find another car. One more thing... The people having there cars worked on waiting with us in their nice waiting area were also happy with Casey's. That speaks volumes to me. read more

I don't know guys .......but this place and the owner try very hard to keep customers happy. Casey auto repair is top notch!!! Having them here local is a big plus. You guys rock!!! try to keep up good work LOVE IN IT. read more

Recently totaled my car after running through a broken boulder and had Casey's auto look at it. Took them about 3 hours from when I had initially towed the vehicle in to give me a diagnosis of a cracked transmission case with a quote of a little under 3k. My insurance appraiser confirmed all diagnosis and in the end did not charge me for the diagnosis and the 3 days I had the car stored there. Both Justin and Zac were extremely helpful and communicative through the entire ordeal and I would have loved for them to work on my car if not for my insurance deciding to completely total it. read more

So our mechanic, Justin, recently moved to Casey's Independent Auto Repair, and naturally we followed. Our Prius took some heavy damage to the underside due to the recent winter storm. Justin and the team were able to quickly diagnose the issues and repaired it as quickly and properly as possible. They also went out of their way to try and save us money with parts by actually repairing some parts versus just replacing everything that was malfunctioning. Justin and Casey's Independent are HIGHLY recommended. read more

My Subaru receives prompt, reliable service at Casey's for a fair price. I have received service twice at Casey's and the jobs were completed according to their time estimates with just an overnight stay for my vehicle. I will be using them in the future to keep my Subaru running smooth! read more

Fantastic customer service, I would recommend Jim to anyone. Very professional and spoke to me with respect.

Loved the service provided. Highly satisfied with the service provided by Lance Smith and their in-house Subaru specialist. Honest and reputable. read more

Fantastic service here! I was stranded with my 4Runner not shifting and managed to get it here.... They took it in and called me within 2 hours with a diagnosis and at no charge for that... I came to pick it up and they were hand washing it for me also at no charge. There were several things that needed to be serviced, they informed me on these and made sure I knew I would be ok to get to work if I didn't fix them immediately.... No one tried to sell me on anything and I appreciated that so much. I will be returning here in the near future :) read more

My daughter recently moved to Vancouver and her SUV was having major complications and from past experience I find it hard to trust mechanics and their quotes, but I highly recommend Casey's. My daughter spoke with a guy named John which made my daughter feel comfortable, he was really informative she was even able to communicate with me what the problems might be and explain the charges to have them fixed to make me feel good about taking her SUV there. Months later and still running like a charm. Nice to know she now has a safe ride and now we have a new place to take all our vehicles. Thank you! read more

Thanks to Megan and Brian, for a GREAT job, with my 1999 F350 powerstroke, what could have been a 6500 dollar job , under their advise, it ended up at under 1500, and I gladly come back for all my vehicles !! Again , Thanks to you guys !! Robin Wood ! read more

Honest mechanics that stand by the work performed. Maybe a little pricier then others but well worth it for a job done right the first time.

Scam artist shop full of professional thieves.They will convince you your car needs repairs that it doesn't need and charge you for parts they don't put into your vehicle. When I first contacted them they told me I can have all my old parts back when the repairs are finished, they then came up with excuses to not give me my old parts back when I asked about it again. (Biggest sign of a dishonest auto shop) During the repair process they called me and forced extra repairs that I believe were fabricated to add more money onto the bill (they wouldn't get my car running without me agreeing to those other repairs) They tried to convince me that I wasn't allowed to tow my car to another shop even If I paid for the labor already done. I had to threaten to get police involved to get him to admit that they couldn't hold my vehicle. They will use every tactic talked about in car repair scam articles. DON'T GO HERE! There is also a complaint with the Better Business Bureau from someone who had a similarly horrible experience last year. read more

Walked in and they got me in on the same day. I was far from home so they did a minor adjustment to the bigger problem so that I could get home. Zach was really nice and helpful. Place was clean, air conditioned and have a tv with cable ;) read more

I only give them one star because I can't give no stars. I had ok'd a certain amount of money for diagnostics to find out that "supposably something, that I had thought may have been wrong with my truck, was fine." I gave the OK for more Diagnostics to be done to figure out the problem with my truck. After the tests were done, I was told that it was what I thought it was, but I had been told that it wasn't that the first time. But it was the problem after $1000.00 of tests. The Technician need to pull their heads out of their Asses. The Service writer was nice, and I believe just telling me what the Tech's were telling him. I learned my lesson, I usually take my vehicle to the dealership. I was trying to save some money, based on a friends recommendation. I have found out that I would have saved allot more money by taking my vehicle to the Dealership. read more

I took my can in for a detail. Quentin was very helpful and made sure I was taken care of, I will continue going to Caseys for more then just a clean car. It is amazing to know that as a young female I will not be taken advantage of. Thank you Quentin. read more

I was new to the area, and as I moved here, my car blew the rear end. They diagnosed the problem, and I have to say a year later, the repair has held up. Was the price fair? Sure. Was the customer service good? Sure. However, my problem is their willingness to fix ancillary problems. My exhaust was messed up in the process. It was an aftermarket Flowmaster bolt on system, and they DO NOT like to mess with aftermarket parts. (Hence the non negotiable prices) I returned the car complaining about an excessively annoying exhaust rattle. They kept if for the day and politely reminded me that I had a rear bearing seal leaking, and offered to fix that for a nominal fee. The exhaust? They just told me with an exhaust like that, you're going to have rattles. The only problem is that I installed it myself five years prior to this service...on jack stands...and have never had a single rattle. However a shop full of professionals and ASE certified mechanics couldn't figure out how to stop it is extremely disconcerting. I don't know if it's laziness, overbooking, or incompetence, but it still rattles against the bottom of the car to this day. I'm going to take it to a professional exhaust shop to have it remedied, but I would not use them again. They helped me out in a pinch, but honestly, if you have other options, I would go somewhere else. I feel there's something sketchy going on here. **UPDATE** I just took my car to Midas for an alignment. That's right, Midas! A chain in and out shop. I asked them to try to fix my exhaust as well while I was there. Within a couple of hours, they had the alignment done, and fixed my exhaust perfectly. My pipes running between the cat and the mufflers were laying directly on a non structural crossmember. They inserted a few washers to shim it away from the exhaust, and it is perfectly quiet. No contact at all, even when going over a bump. So my assessment of laziness or incompetence is probably spot on. I doubt they even looked at it, because that seems painfully obvious. I would stay away from this place if you at all can. read more

After being taken advantage of (I felt) at another repair shop, I gave Casey's a try, after reading the good reviews. Casey's is great. Today was my 4th visit. After showing up without an appointment on a Friday, needing a new water pump, I was pleasantly surprised to hear that they'd have my truck fixed, and back in my driveway, today! Zack and the crew are very helpful, and are great at keeping in touch. They let me know what to expect, as well as "no pressure" repair recommendations. Are they the cheapest? I doubt it. But, the customer service they provide is well worth it. Keep it up, Casey's! I'll be back. read more

I recently went in for some work to due with a lot of leaks etc that Vancouver Toyota pointed out. I had their quote. Went to Casey's thinking okay the dealerships are always more expensive. Not so Casey's came in with the apprx same amount.. Paid for that and at the time of pickup I received a quote for control arm bushings front lower rearward for $1,584!! With the note that says front rearward control arm bushings are failed and need to be replaced requires alignment and replacement. Considering I wasn't having any issues with that I thought it was kind of off. I took it to four different places one of which was Les Schwab. get this all four places say they have NOT failed and this is the most expensive quote they've ever seen in their life for control arm bushing replacement! So then I asked these places what would you guys charge for this. Les Schwab came in at $445, the most expensive was $715. And remember all four places said these bushings have not failed yet you are okay. Never will go back to Casey's after this. Now I wondered all the work that I had done I am sure I wat over paid for that. And hopefully they did all that work and correctly. So disappointed with this place never will I go back or recommend this place. read more

I have used Casey's multiple times in the past and never had any issues. A few years ago I switched mechanics (nothing against Casey's, my new mechanic just worked out better for me). The older of my two cars recently failed emissions, and I took it here as my current repair shop does not have an emissions certified mechanic. My only complaint was the time it took to do the diagnostic. I supposedly had an appointment for first thing in the morning (I called two days in advance). I had my car there the night before. I called at 10:30 (they open at 7) and was told they were just bringing my car in. I called again at 1:30. I was told I had to wait until 2:15 for someone to get back from lunch. At about 2:10 i finally got a call saying I could pick up the car in about 30 minutes. All they did was the diagnostics. They did no work on my car. In my opinion that took way too long. Other than that, they are a great shop. And they did provide very valuable feed back on my vehicle in a very straightforward and honest fashion. Very pleasant, professional, and I've never had any other issues with them. read more