I went in recently for a brake job- I could feel them failing. After being quoted upwards of $800 at other places, I found Mark at Brake Zone. My brakes cost just over $300. However, my GMC was in need of more repairs. It has almost 100,000 miles on it so it wasn't surprising. So, yes, I had to pay more when I left but my car is running so great now. Not only that, Mark had the mechanic save all the failing/older parts so that I was able to see what was done. I didn't feel as if I was being taken advantage of. I have recommended Brake Zone to a few people already and will be taking my other car in for general maintenance too. If you want a good deal with peace of mind, I highly recommend going in to see Mark. read more

I don't know whether the management changed or not, but this shop used to be great. They used to treat customers with respect and be very forthcoming about everything. The owner Mark seems to not want to keep both his employees or his customers anymore, with techs quitting, not rehiring new ones, and consistently lying about availability for a simple oil change or brake pads. They almost doubled their prices on oil changes, and each time I call, they don't have any availability for 3-4 weeks. It's really a shame that this shop changed, and now I'll need to take my business elsewhere. read more

I took my Ford F350 in because it was having a delayed start; they played whack-a-mole trying to find the issue, and Mark (the shop owner) suggested that I had several problems, and after I agreed to pay for a new starter (that was already new) and had no need to change and once that didn't fix the problem, we went through the wiring harness, glow plug harness. My cooling fan cover ended up missing; he replaced a turbo that was already new and gave me a defective one. When I took the truck back because it was having electric issues and problems with the new turbo (all the work was supposed to be covered by the warranty), come to find out he had an apprentice diesel mechanic do the work. Mark told me to get a second opinion, and I did. He also advised he would honor the warranty and have the new mechanic do the work and reimburse me because it was out of their wheelhouse of what they are capable of doing mechanically. So I did, and when I brought the invoice, he refused to honor the warranty. This is one of the most horrible shops, and I would not recommend it to anyone. After almost $10k spent, I took it to another shop, and they fixed all the issues that Brake Zone did not, and the new mechanic did not upsell me on unnecessary work or parts. Very bad EXPERIENCE!!!! Would not recommend. read more

Would not recommend. They changed my front brakes and they felt very stiff and my traction control alert lights started going off mid drive. I took it back and they didn't find anything wrong with the brake job. Now a week after the brake replacement I can't even start my car due to brakes not working and I'll have to pay for a tow to a shop to fix it. read more

Good people work here! They are diligent and get your car in and out quickly. I have taken vehicles to them for about 5 years now in their first location and their latest! read more

Can't believe we didn't know about these guys sooner. My son's car needed a rear brake job. Had to be on the weekend. I called for a quote and got one straight up immediately. No other shop would do that without seeing it first - which is a big time waster. My son's car is a simple older Mitsubishi Lancer. Not rocket science. But I'm tired of working on cars. Boss at Brake Zone said he'd try to save me some money where he could by freeing up calipers, etc. Nobody says that anymore. My experience is usually other shops just throw away stuff that could be reconditioned easily and then make you buy a new part (with a huge mark-up of course). These guys are open Saturday. So that's huge for us working folks that can't get in during the week. Anyway, there were no bad surprises and they did Make Brakes Work Great Again.... Saved me come coin and were honest. Thanks guys! read more

Amazing company, I would give more than 5 stars if I could I had suspicions of my brakes going bad, and they were able to get me in the very next day and get it fixed. They wasted no time getting the work done and I was out in 2 hours! Very friendly, honest, reliable company. Their shop dog Auto is the cutest. read more

The crew at Brake Zone Total Car Care went above and beyond. I brought my RAM 1500 in for front brake on a busy Friday and they said they could fit me in. Just leave the truck and they'll call when finished. Despite all the work scheduled and the parts suppliers sending the parts to the wrong shop they were still able to get my truck finished and apologize for the delay. The Brake Zone team is truly dedicated to their customers. Thanks Brake Zone Total Car Care for the great service. Regards Bill Parker read more

Mark and his crew are very knowledgeable, trusted and appreciated by me and my family. My car's check engine light would not go off so I took it into the shop to have it checked out to see what the problem was. They fixed it! I highly recommend Break Zone for all your car care problems. read more

Brake Zone - My beautiful PT cruiser - Auto Repair Near Me - Vancouver, Washington

Took my car in for no tail lights and turn signals in back and asked them to check the brakes. A little over a week and over $2k later I picked my car up. Everything seemed fine at first, brakes were good and it drove fine. A couple hours later I rechecked my lights and no tail lights again. I took the car back. They replaced the combo switch. When I picked up the car the second time they complained that it was smoking and wouldn't idle so they had changed the spark plugs. The car has always needed to be warmed up properly first. I started the car to drive home and it smoked very bad and ran poor. It was not doing either when I dropped the car off. Upset, I took the car anyway. At this point I was out over $2k, my car ran worse than when I dropped it off and one of my turn signals still wasn't working. The car left me stranded in the turn lane on Andreson by Costco and I had to have it towed home. The nex day I pulled the plugs to discover they had put in the wrong spark plugs and charged me over $50. The correct replacements were less than $25 at auto zone. I had to fix the timing as well. When I called to tell them about having to tow the car, I was told I will let the owner know. That was in March, it's May and I haven't heard anything. I still have to replace my turn signal stalk. The main reason I took the car there for was never fixed. I gave them the opportunity to make it right and never heard back. They won't be getting a a second chance on my vehicles. read more

Brake Zone - My ride home from Brake Zone. - Auto Repair Near Me - Vancouver, Washington

Convenient and prompt service. Good social interaction and a positive vibe. They now have a decent sized waiting room too.

Can't say enough about the service Chris and Mark provided. I had a trailer brake fire on my way to Washington on my 2 axle bumper pull and had to pull off on exit 4. A very nice gentleman that knows Mark stopped to help me, and we ended up towing it on 1 axle to Mark's shop. This was the Sunday before labor day, when noone was open, and he still opened the gates to let me park it there. By Thursday of that week, he had replaced the wheel assemblies and axle (because the castle nut fused to the threads a new axle was needed...) He also regreased the front wheels to avoid the situation happening again because at my previous service appointment somewhere else, they did not grease it properly. I would have been truly stranded if it wasn't for Mark and team. Thank you! read more

Stop looking and go here. Chris and the rest of the team are no nonsense legit mechanics whose goal is to repair your vehicle for the lowest cost possible and have you on your way. read more

Another very nice experience with Mark No bs. Just fixes your problem Price has always been fair. Finally after 73 years I've found an honest man. Cool read more

We had a very good experience with the Brake Zone crew. We had a vehicle severely in need of help. Chris and the team there did a great job of providing us with information as to what was needed and what the cost would be. We had another vehicle emergency and had to pull the one being serviced midway through the process. They were very understanding and able to complete the work exceeding our expectations for timeliness. They took care of items we didn't know were needed, but has made our vehicle perform much better than we thought it could. Very happy with the work and will highly recommend them. Also enjoyed meeting Otto and Hazel! read more

I was planning to have an oil change today because it was the only day that me and my husband had a chance to do so since we are so busy working and and dealing with kids. I tried to call the phone, no answer. Then I went through their website and there was two options to book an appointment. It's either a brake inspection or an oil change. So I chose oil change for 4:30PM so I booked to it and I was hoping that this would be out of our plate as soon as possible. I went inside and saw the guy in the front and he was on the phone so I politely waited. As he hanged he did greeted me and ask if I needed assistance I said yes I booked through online for an appointment and he said he didn't see any appointment through his computer. He also said they don't do oil change after 9a to 10a (even though online they had option got afternoons) So I told him I understand then We did had a small talk and I even told him it's from a friend, and he doesn't know about cars cuz he is young so me and and my husband didn't have a clue what type of oil it is and the vehicle didn't have any owner's manual. So he offered to take a look of it. So we went out side it's was pretty warm for me and my kids and we stayed out there because I thought it was a quick look. Suddenly when he opened the hood he got a phone called and answered it I thought it was maybe a business talk so I politely waited as he is checking my oil and opened the cap of my oil tank while taking to phone then suddenly as I hear him chatting through phone it didn't sounded like a business talk anymore. Then his partner walked outside at the same time I was dealing with my kids as I watch and waited then next thing I knew he was still on the phone and walked inside with his parter and waited outside and it's pretty warm outside with my kids waiting for the mechanic. After 15 minutes or 20 minutes I decided to close my things for my oil and closed my hood and then left. I had to call my husband about it, asking if I should patiently stay and he say just leave and so I did. We were both upset and we both agreed we're not coming back ever again. I wanted to give this place a try but these guys blew it. We're not coming back. read more

Brake Zone - Me inside with my kids waiting cuz we thought it was a quick check. - Auto Repair Near Me - Vancouver, Washington

Own a Subaru Forester 07. They helped me buy a motor after my original lost compression, replaced some parts regarding my Evap system, which I was quoted 2200 dollars from the dealership to address that, and replace some 02 sensors and front catalytic converter. New fuel injectors. It's been about 4000 miles and haven't had any issues, car runs rather flawlessly. They're not perfect, but more honest than many mechanics around town. If you need just an oil change, I'd recommend somewhere else read more

These guys are great. If they quote you a price for 6 hours of labor and it takes 15 hours instead, they honor the quoted labor price. I totally trust these guys... read more

Quality service & value! These guys are fair and take such good care of your safety and your vehicles. We have ALL of our cars serviced here including company owned vehicles. Tow service also an added bonus, not left high and dry. Thank you Brake Zone team!!! read more

The estimate they gave was reasonable and I was able to get right in . They were pretty busy but got the job done in a timely manner and off I went. The other place I normally go really gave me a bad estimate which caused me to look elsewhere. I was not let down by these guys and went by the reviews. read more

I recommend brake zone to everyone. I have been going here for the last 5 years. Chris, Mark & all the mechanics are kind and helpful. As a younger driver and with little knowledge with cars I have lot of questions and brake zone ensures all my questions are answered. I have tried other places for my car needs and brake zone has the best prices. read more

Wow what a great auto service shop!! Don't hesitate to come here for all of your service needs!! Top notch

Brought my vehicle in cuz I had a little wobble when applying brakes & a few days B4 I had a tire changed a few days B4 at another place, upon putting wheel bk on the tech showed me it wobbled & it was probably a tie rod,, mind u that at that time BOTH front tires were put on with in the last yr & had NO wear at all. So I told the shop all that info & left my vehicle to be looked over... Under the impression once they told me what was wrong if I didn't have them do it I'd be charged$70 but if I did & I was in recovery I'd get $80 off.. so front break pads needed to be replaced along with rotors cuz they were warped & bearings needed to be repacked. They call say it's done & even with recovery discount it's $900,, $550 in labor & test drive he tells me that on high speed on fwy it still has slight wobble & it must be bk brakes BUT little did he know I had just had Everything done there 3 months prior and when I told him that the it had to be the tie rod!! He said 1 side was real bad but would do just that 1 side for $300 more, I declined. Now 3-4 months later the outside the same tire I've had on there for over a year has wore down to wear I have to get new 1's So I buy both tie rods $50 for both $200 two new tires & get up under to put them on & it's obvious the one side was turned,, no 1 else has worked on my truck so truck still has a wobble on braking on fwy.. These guys sell u a dream & I don't recommend them AT ALL.. BEST CERT. MECHANIC 564-217-9626 MIKE IS HIS NAME.. read more

I was a walk-in here doing some price-shopping for brake work. The owner Mark was on-hand and nice to talk to- clearly focused on client retention and beat all the other quotes (I got 4!) by a significant amount. Initially felt a little nervous about his crew as they all looked pretty rough (yes, I realize the stereotype of mechanics but these guys looked especially rough lol). However, the guys all respectfully acknowledged me when I came and went, acted professionally, and followed Mark's instructions without hesitation. The brake job was solidly done with no additional/surprise fees and within the timeframe he stated. Would definitely return here in the future for my auto needs. read more

The guys here are all so kind and helpful! I never felt like something was being pushed on me. I never felt like I was being charged too much. I actually feel like I got the best deal in the area. They did what I needed (new breaks, break pads, oil change, new windshield wipers) quickly. I'm so glad that I found this little gem. People are nice, and honest. Prices are good. Timing is fast. Product is reliable. read more

I initially chose this shop because it was local. I first called and it was refreshing to hear someone straightforward without a ridiculous sales pitch. When I brought my car in, I was able to get a brake evaluation done while I waited without an appointment. I realize this can't always happen, but they exceeded expectations. As it turned out, I surprisingly didn't need brakes. The mechanic showed me where there was some maintenance that the braking system would benefit from and I had this service performed-again while I waited. I ended up being helped by 3 employees there and all were professional, knowledgeable, comprehensive, and above all: honest. That's not easy to find. For brakes or any other service that they can provide, I wil return. read more

Told one price on the phone and it was doubled when I went to drop it off for the same service, get a name if you get a quote or they'll have no clue. read more

Great customer experience. Mark, the owner, is not trying to get rich off his customers. Great prices, takes time to listen, takes time to explain and offer sound affordable solutions. read more

Helped me diagnose and fix a brake problem. Fast, quality, and no-bs or up sell style service. Highly recommended.

took daughters car in for a simple oil change. mind you my drive way where she parks had zero oil stains. the very next day after oil change I notice a big oil spot. car now is leaking heavily. call them told them what was going on and their response was we didn't see the leak above the engine that's your oil leak. mind you again zero leaks in my drive way until that day. put card board under car and in 24 hours had a huge stain. took it back and the manager there wanted to take the car back and told me he get me in a minute, I told no I will meet you by the car. he ended up sending one of his techs out instead. techs answer to issue, car develop oil leaks boss! too bad Mark the owner is a stand up guy, fair and what I believe honest. during the oil change they called my wife to tell her there was something wrong with plug and that whoever did the oil change last screwed it up! guess who that was?? them!! never taking my cars there again! lost a long standing customer! read more

Brake Zone - After sitting for 24 hours - Auto Repair Near Me - Vancouver, Washington

It's so nice to have found a mechanic I can trust with, not only my personal car but also our small company fleet. I know I'm going to get the best possible price as well as the quality I don't always get from the big franchises. I saved time and money coming here and I left with the confidence that my trucks were serviced and are in proper working order to serve my own customers. read more

Mark at Brake Zone is so knowledgeable and helpful. He was thankfully able to take me in on extreme short notice, and took care of my brakes quickly. His prices are great, and his services superior. I live in Beaverton, OR (40mins away) and I don't mind driving to Vancouver to have him take care of my car needs! read more

Awesome experience with a great group of guys. This place is really special in downtown Vancouver if you need any repair work done to your vehicle.We have fleet vehicles at work and I will definitely be bringing them here! Knowledgable and hard working guys. Plus awesome pricing! Look forward to the same great service on the next vehicle. read more

I stumbled across Brake Zone because i went to its location thinking it was a previous business (fyi: Brake Team was here and was a fraud) i had a negative interaction with. I met the owner, Mark, and i explained to him what the previous business did and he offered to fix the problem and no cost (he felt bad and wanted me to know he's all about customer service and retention). After talking to him, i got a good feeling about his business and showed him some work the dealership stated i needed for my vehicle. Mark looked it over, item by item (both on paper and physically on my vehicle) and told me what i needed and what could wait. He ended up doing the work and saved me A LOT of money while ensuring my vehicle was safe to drive (the work is also nationally warrantied). If you remember the business that was here before, please don't judge Brake Zone off that experience before checking them out. Mark is easy to talk to and upfront. So far i have been happy. I give 4 stars because 5 means perfection. It's a new business so time will tell. If Mark continues to run his business the same way over a period of time, i am certain he will receive some 5 star ratings. read more

I just had THE best experience at Brake Zone! I'm from Vancouver originally but live in Seattle now. I came home for a weekend trip and needed an oil change in a short amount of time. I spoke to Mark and he went out of his way to order me a special filter and made sure they had the correct oil for my car. I was in and out in 30 minutes, but during my time I had a fantastic conversation with Mark. Human connection is everything in my opinion and I could tell right away that Mark cares deeply about his customers, his business and being a good human. If you want honest, efficient and reliable service go to Brake Zone. They were also cheaper than when I'd brought my car to a Mazda dealership. I'm a fan for life read more