Donna N is having difficulty in posting her reply to Matt's latest stupid reply so I am posting her words for her here. Matt O: Please tell me you are NOT that stupid to write the response you just wrote: You are only a single person?????, I didn't accuse you of being a siamese twin! Most everyone in business is a single person. You are only human!!! The jury is still out on that one. Too bad you, and your office did not treat us as human. Ok, lets do this by the numbers AGAIN, MR. WITLESS! 1) YES we called during business hours. We called the next day after we had checked off each of our serial numbered boxes on our clipboard. 2). Because the phone volume was so loud, I could hear my husband talking to the woman on the phone, but she just kept talking over him. 3) So he finally got louder and told her, she might want to hear what he had to say, so that other people did not go through what we did. He finally hung up in frustration. 4) We THEN went on YELP thinking we might learn something. That is when we read Bert Carrsion's review that mentioned that Casey Movers had hired thieves in the past. 5) That is when my husband and I got the idea to check Craigslist to see if our goods where there. 6) Why would we call the police to only have our stuff tied up as evidence, when my husband is former Marine, and he has friends from the Corps, who he could take with him to retrieve our stuff. 7) They did just that. Interesting.... Your Dum to the gills mover, even tried to sell our stuff back to my husband with our stuff still in the boxes we had numbered. 8) I won't say here, how mr. Lightfingers was left. 9) When in hell was the last time you treated anyone with humanity?!?!?. I am sure you do not realize it, but you have the customer service skills of a flea. Oh, that is why the company logo is of a black dog, so the fleas are harder to see. Now we get it! 10) I asked my husband to call you this coming Monday, since you asked on here that we do so. He said to me and I quote, "You read the excuses that jerk types on Yelp. Why would I waste my time and breathe with him. We got the crew chief to take the long breaks off, and we got our stuff back with a little muscle. We are almost whole. They don't see the problem, they don't truly care to deal with the problem, or they would not post EXCUSES when people complain. And we got to warn any potential customers of how next to useless Casey Movers truly is. 11) Your average rating is a 1 star, and it is only that high because Yelp does not allow zero or negative numbered stars. We are not the first, and I guarantee you we are not the last who have stated or inferred they wish they could give less than a 1 star rating. 12) Listen THICK HEAD, other movers have 4 and 4 plus stars. They earned that some how, and it was NOT by making excuses. It was by TAKING responsibility!!!!!! Problems in business happen all the time. It is the winners who make their customers whole, and make them feel appreciated. We got a burger last week made incorrectly at Whalburgers. We politely asked them to make us a new one. That is all we wanted. The order taker SINCERELY apologized, threw the burger out in front of my husband so that he could see they were not just going to scrape off the melted cheese, and ordered that another burger be made pronto. We were satisfied with that. We were with friends. We were NOT in a rush. Two minutes later the manager comes over and makes another apology and hands us a gift certificate for twice the money value as the cost of the burger we ordered. We told him that was not necessary, but he insisted. He also took the cost of the first burger off our bill. 13) Casey Movers listen up. Matt O tells people in town that he is the office manager (as I said earlier my husband has figured out that he knows of the GREAT MATTIE O, by reputation. Mattie O here: has proven he does NOT have enough Customer Service skills. Is that not apparent to you from the thread of his replies to the people who have posted on Yelp? 14) Why do't you hire, some one who has TRUE customer service skills, and make Mattie O, here a mover so he can keep his eyes out for the thieves? 15) People who know how to give Customer Service come from the ranks, of Victim Advocates in the courts, good Nurses, Apple Geniuses, and even exceptional Service desk intakers at car dealerships, etc. They don't come from people who slide out from under rocks to make up excuses on Yelp, and then go over board by insulting them in public forums and saying they are a FAKE review. 16) I brought our car in last month for an oil change, and a bulb change for the dome light. But when I picked up the car, the bulb had not been changed. Service guy, (not even a manager) sincerely apologized and changed it purposely free of charge. I never asked that he change it for free. You build business by reputation, not by excuses or trying to intimidate. read more

First off, I'd like to recommend Casey Movers to anyone who is reading this if that is all you'd like to know. I had hired Casey Movers to help me settle into the Hanover area. I was coming from Upper Arlington, Ohio and I don't have any family or friends that were able to help me move. I also lived alone and I drive a small car so I thought I'd just pony up the cash and ease my life a little. I decided to go with Casey Movers after contacting several other movers (Mike Delprete and Sons, Lorraine Horse, Penske) from the area. I compared quotes and spoke with the manager and owner of each business before I settled with Casey Movers. Casey Movers were professional and courteous on the phone. They had guaranteed safety of my belongings by wrapping them in bubble wrap and moving towels. They assured me if anything were to go wrong I would be compensated and they would take responsibility without hesitation. The told me before hand how many people would be handling my belongings, as well. I'm a professional musician by trade and accountant full-time. I have lots of equipment that is very expensive and I wasn't able to fit them in my car. Plus, Casey Movers said they would arrive at my new places with my stuff a couple days after I had moved in so I took only essential things I needed for work and living, which was mainly clothes, kitchenware, bathroom essentials, bedroom set, lighting equipment, computer and some other household things. I was worried about my stuff the whole time as I had never hired a moving company, but starting my job at new place of work and settling in my new home took up most of my time until Casey Movers arrived. When they did I made sure I was home. When they pulled up, the movers stepped out of the truck and greeted me. They then began to tell me in detail how my belongings were prepared for the trip. I asked them about the trip and they told me which stops they took along the way and where. They told me they checked on my belongings at every stop and were happy to say everything went smoothly. Ok, time to see for myself. They opened up the back door of the truck and it was very organized and clean inside. All my belongings were wrapped in moving towels and everything was held down firmly. I then let them continue and move my belongings into the home as I had no grievances. They brought with them ramps and proper moving equipment and were very efficient. Did not take up any more time than they had to to move my stuff into my house and before I knew it all my belongings were moved in. Shortly after I signed some paperwork and they gave me copies. We shook hands and the deal was done. Oh, and I filed the paperwork in my filing cabinet under "A Job Well Done". Thanks Casey Movers. read more

I recommend that readers considering Casey Movers read all the reviews on this page written from everyone, as well as click on reviews that are not recommended by Yelp. Amazingly all the reviews have common threads. (same problems). DON'T USE THESE SO CALLED MOVERS. NEVER USE THESE JERKS!!!! Rip Off Artists In every way. Took longs breaks to txt from their phones, and tried to charge us for that time. White Boxes CLEARLY marked FRAGILE on all sides in large red marker were thrown like footballs. No respect for our things or our new home. Gouged walls. Would not wipe their feet before entering the house. Furniture damaged, "lost" (I don't know how) a TV, and a box labeled Jewelry. Thankfully the box labeled Jewelery was actually beer steins. Amazingly we were able to find them and our TV for sale on Craigslist. Amazingly the seller looked just like one of the movers. My husband and his brothers are former Marines. Somehow the seller "decided" to give the "lost" items for free. The office and the estimator promised us the world and delivered ZERO customer service. If Yelp let me rate them a negative number I would. They don't deserve Even 1 star. Rectum Holes!! My husband called the office to complain, who ever he reached gave him nothing but the run around. He was so frustrated, I heard him say, "I am trying to give you useful information so this does not happen to another customer." They just talked over him, so he hung up. WE ARE COMPLETELY DISGUSTED. We find out later that my husband knows of the office manager Matt. In our humble opinion Matt is beyond useless. He is not the heart of the problem, the problem is endemic there. They either don't care to change, or they don't know how. Just read Matt's response to the complaints here on Yelp. Always AN EXCUSE, does not know how to take responsibility and make the customer whole for the problem. Sadly some of the losses these poor customers have endured are not fully reimbursable. We feel RAPED. Read the reviews of from others on Yelp about them. All the problems have a common thread. Some day, Casey Movers will go out of business, you can't keep peeing on customers forever without developing a wide and strong reputation that new customers will avoid. ONE COMPLAINT IS ONE THING, BUT THIS MANY, WITH ALL THE SAME COMMON THREADS, THAT OUGHT TO TELL YOU SOMETHING. read more

I recently moved with Casey Movers back in April. The men showed up on time at 8:00am at the first stop in Brockton. They had to walk up and down 3 flights of stairs to move all of the furniture and boxes. They hustled and worked fast. After Brockton, we headed over to a storage unit that I had in East Bridgewater. They loaded a 10x10 unit into the truck. After that we went to a third stop in Whitman to load more boxes and furniture. Before we left for the final stop, the movers went over the bill with me. I was estimated for an 8 hour day but they explained to me that the bill was going to go over and they told me that think it will probably take them about 4 hours to offload everything into my new place. They gave me enough time to figure out the payment which I thought was very professional. Next was the final stop in Pembroke. We were on the second floor so there was one flight of stairs they had to walk up. Kyle and Jesse hustled and were very careful with my items. They were hard workers and very friendly. I highly recommend Casey Movers. read more

Casey Movers was fantastic! It all started with a referral (I also got a call from them as well). The office staff was very clear, and honest (I am a very upfront person)-Esp. with all the horror stories you hear about movers.. Mike the estimator came out-on time- unlike the other 2 moving companies I called for estimates. Gave me a price, that was handed to me rite then and there. 5 days later, Danielle in the office called to follow up to see what I thought of the quote and how it compared to all their competitors,(non of the other co's did this). At this point I felt very comfortable with Danielle and Mike so I booked. The day of the move could not of went any smoother. The men showed up on time, packed my 5 bedroom home and had me out of my house in time for the walk through at 11AM. All the other movers were going to charge me $500+ to hold my things over night and said there was no way it could all be done in one day. Casey Movers though! I HIGHLY recommend Casey Movers!!! read more

I actually talked a friend of mine into using Casey Movers last month. I had a great experience with them for my move so I figured she would too. She left me and moved to Charlotte, NC. It's so far away but she had a terrific opportunity...anyways, she used them for her move and when I spoke to her, she said she loved them. & she loved me for recommending them. The price they gave her, which was a flat rate was great, especially compared to the other prices she got which were extremely high. She said they came to her home to pack, they did a terrific job. They loaded up the trailer very efficiently and were ready to go. The guys made it to her home on time and the unload was so easy. She actually said the whole process was easier than when she moved previously. Casey Movers does a great job with their moves and I do not mind letting everyone know. They definitely come highly recommended in my book and hers. read more

Good thing I didn't look at this website before I chose to use Casey Movers! Well, my experience with Casey was a lot different from the rest of the yelpers I guess... I got a postcard in the mail, called Casey Movers, the girl in the office set me up with an appointment to have Nathan come out and give me an estimate. The office staff was very pleasant and more than helpful. Nathan was on time to give me a quote, he walked around looked through all of my cabinets and closets and gave me a price of $3000.00 to pack and move my 10 room 4 bedroom house. On move day the men showed up on time, they were very polite, clean, and very careful with my belongings. They disassembled and reassembled everything. My $11,000.00 baby grand piano made it with not a scratch. I would most definately hire Casey Movers and will highly recommend them to all family and friends. read more

I am writing this review for a friend of mine's parents. They used Casey Movers last month for their move to Florida. We were all a bit skeptical because its a small business and we never heard much about them. But the estimator came out, I think his name was Matt and he was extremely friendly. He gave them a pretty good quote that was a little less than the other companies that we had asked. Also Casey Movers' price was a flat rate instead of the price being by weight which wouldve probably cost them double. The office staff was very responsive and any questions that they had they were quick with responses and extremely understanding. If I ever mive I would definitely use them and I would definitely recommend them to others. They made it easy on his parents which took a lot of the stress out of moving and they were very happy with the end result. read more

We contracted with Casey for a move from a condo in Hull to a 2bd apt in Somerville. We had self-packed but the crew came with extra boxes which were needed and very appreciated. The van arrived on time and the crew leader Kenny was professional and polite, reviewed all the paperwork and contract with us in advance and all materials were loaded carefully. Upon arrival in Somerville the unloading proceeded efficiency even through the space was very tight in the new location. The crew cheerfully moved our possessions as directed by my wife including setting up the bed and couches. The estimate was in line including the extra time to unload- the crew was extremely professional and polite and actually enjoyed what they were doing. It was a very positive experience and I wouldn't hesitate to contract Casey in the future. Thanks! read more

DON't USE THIS COMPANY!!! RIP OFF RIP OFF You have been warned!! I hired this company... Gave me a quote with a 5 hour minimum... Showed up an hour early at 8am Done by 1130 am and charged my credit card for $229.00 more claiming I went over the 5 hours!!! The move was a 7 streets down the road and wish I read reviews before I hired such a hack business!!! They have all the excuses but still get the same bad reviews!!!! They sat on the truck for the last half hour and did a half ass job moving and nothing wrapped ... Blankets or shrink wrap. Lots of scratches and dings on walls and furniture... Wouldn't put anything back together and claimed it would save me money!!! What a joke when I disputed charges with my credit card company and the contract I signed to complete move, they added the hours after my signature !!! read more

We hired them for the second time. Nick and Ryan were 10 minutes early, which was great. They were very friendly and nice guys. We had a lot of furniture to be moved into a three level condo. Our new homes stairs had a few angled spots, and they did everything they could to get the items carefully upstairs, which they did. They did run over the scheduled time, but again, there were only two of them when there should have been three maybe even four. They barely took a break. I offered to get them lunch, they politely declined. Nick and Ryan were absolutely great! So nice, caring, friendly and hard working. They were also beyond thankful when we tipped as well! They deserved it, they busted their butts all morning for us. I know there are a few bad reviews here, but I would hire and request them again. Thanks again! read more

Casey moved me from North Reading to Pembroke including a 10 day storage period between closing dates. The move from North Reading was a wonderful experience. The crew was punctual, professional and courteous. There were a few difficult pieces of furniture to move which was done with skill and care. The move into my 55+ townhouse community was excellent despite heavy rains and difficulty maneuvering a forty foot tractor trailer into my cul de sac. Casey set up the furniture as directed and even repositioned pieces when asked. The move-in crew was courteous, capable and even cheerful despite being soaked to the bone by heavy rains. The price was fair and reasonable. The service I received was much appreciated and I have no complaints. Both moving crews worked very hard and I'm thankful for their efforts. John L read more

I used Casey movers to move my one bedroom apartment from Whitman to Bridgewater. My parents have used them in the past and they had a very good experience each time. I had two men and a truck estimated for my move. The two men showed up on time and were very nice, well dressed & mannered. They treated all of my belongings with the best of care. It was a rainy/snowy day and I was very thankful for them having a mattress bag for me to use/have. At the end of the day they presented me with my bill it was a littler higher than what I expected, but they did a good job.. No damage, they helped me put my bed and other misc items together. All in all it was a good experience and myself and my parents will continue to both use Casey Movers for any other moves that we have and we will certainly recommend them. read more

They called me, how they knew I was moving I have no clue. I set up an estimate and they came out the next week. The man they sent out was very helpful and friendly (the owner???) as I haven't moved in AGES. He was able to answer all my questions in great detail. The estimate was reasonable so I decided to give them my deposit. They were very thorough. Shortly after giving my deposit I got an email describing the exact service I was to be receiving and what to expect on the day of my move. Moving day went smoothly. The two men they sent did a good job, boy did they work hard! They stuck right to the estimate and I was very appreciative. There were a couple scratches on the headboard of my bed, and on my hutch, but overall I'm very happy and would use them again. read more

I recently had Casey Movers do a move for me from Weymouth MA to Hanover MA. I can not say enough about this company. The office staff is so professional and easy to work with. We had to reschedule for a day or two and it was no problem...they handled it perfectly. We moved on 6/2, Bob and his amazing crew were so professional, fast and respectful of all my things. They didn't wast time with breaks nor were they on the cell phone as I see all the time these days. The move was completed so quickly, it left me half the day to start unpacking. I cant say enough and will be using them again as we have another move planned in a few months. Thank you Casey Movers...I wish I could give you 6 stars!! read more

Poor service, breaks contract, delivery not guaranteed, service not performed as promised. Movers arrive to unloan 6 hours late, and after demanding payment refused to unload because they were unmotivated, and tired! THEN as they leave I asked them to leave the trailer, and the deiver sinks the truck, and then almost rolls the truck in the cul-de-sac, after destroying two neighbors yards. IT WASN'T until 1am when they got the truck out. They destroyed furniture which I feel was done purposely! No offer or call from management! POOR, POOR, POOR. This company cost me money, caused unreasonable stress, and an unfavorable reputation for my family and I due to their less than professional work! read more

I would recommend Casey Movers to everyone moving. They did such a fantastic job on my move. I am very grateful for how hard they all worked. The three men that came to my home for the move did such an amazing job. They took so much care with all my furniture and boxes. They were so caring and friendly. They moved all the big pieces and piano fairly easily. I was a little surprised. They made it look like it was nothing. I really appreciated the work they did. The girls in the office were especially nice. They really helped me with a lot. I truly am happy I used Casey Movers for my move because it went off without a hitch. read more

We recently used Casey Movers to move from our home to a smaller home in the next town. From the initial phone call to the last item that was unloaded, I found everyone a pleasure to work with. They were professional, polite, and knowledgeable. The guys who ultimately loaded and unloaded the truck worked non stop and I could see that they had moving down to a science. I felt that my precious belongings were in capable hands. I would definitely recommend them to anyone planning a move of any size. The customer service is also excellent! Lisa M. Abington MA read more

In response to Matthew O of Casey movers. Technically a full day of work is 8 hours. If I was scheduled for a "half day" wouldn't that mean you're crew would have to finish the job in 4 hours? How would your crew be able to empty one house, travel to another and offload within the "HALF DAY" time frame. I was charged 4 hours alone In travel time!! You're reasoning doesn't justify the legitimacy of the charges accrued. Stop trying to make this look like its my fault. You're condoning your own incompetence. My dispute is congruent with most people on this web site. read more