We have a periodic problem with carpenter bees and hornets. This year has been especially bad…read more MRC came out and took care of the problems. I highly recommend them. Mark from MRC was courteous, professional and extremely helpful. He was also VERY knowledgeable and reasonably priced.

These guys have treated for bees and did a good job that we called them back for mice. Matt pointed…read moreout areas of entry and tasks we could do and a few options they could do. They were showed up when expected. More importantly when we had a communication issue on what we were paying for, they worked with us to make it right. Mistakes happen and i gauge a good service provider with how they handle situations. These guys did good. We recommend them to others and would hire them again.

We called John at Wildlife Resolutions, Inc. when we heard rustling in our walls and discovered…read morewhat looked like chipmunk nests in our insulation. From the start, we were reassured by John's professionalism and obvious expertise. At every stage of the process, he let us know what he was finding and what our options were for dealing with it. He made recommendations (which we took) but left all decisions about modifications to our house and the fate of the animals he trapped up to us. He performed a thorough assessment of our property: inside and out, roof to foundation. He identified evidence of chipmunks, mice, and flying squirrels, and found their points of entry. He developed a plan, in consultation with us, for trapping the animals who were making their nests within our walls while leaving the innocents in the yard alone. John set several live traps, and over the course of about a week, caught a few chipmunks and determined that the flying squirrels had long since left their nests. He gradually closed up all their points of entry, found the exit trails of the mice, and closed those up, too. John guarantees his work for a year, but he's left us confident that our house is clear of all unwanted critters, and will remain so. John has been a pleasure to work with: friendly, informative, humane, patient, and responsive. We absolutely recommend Wildlife Resolutions, Inc.

Not only did they eliminate the wasps' nest that had spread throughout the enclosed ceiling of the…read moreporch, but they did so at literally half the price quoted by Wildlife Resolutions. Efficient and kindly.

They came last year to address an issue we had with wasps getting under the outdoor siding and into…read moreour home. Since 2017 was a wet year the wasps moved to higher ground. The exterminators had to come back a few times and the last time a young man who to us seemed a bit intimidated by the whole thing sprayed the insecticide powder under the siding before dropping the can of chemicals without retrieving it. We were assured that there was enough powder sprayed into the siding to do the job. The wasps continued off and on to come into the house. I vacuumed up 9 one day. I listened to the wall where the wasps were and I could hear buzzing, but it got fainter over time. I suspect the wasps had been affected by the dust that was sprayed in behind the siding. I think some of the workers carried it into the nest with them. Soon as the weather got cooler the wasps coming into the house stopped. This year 2018 we haven't had any wasps in the siding or in the house. I hope this is due to the chemical residue from the spraying. So far, 2018 is dryer than last year and that is a factor since wasps generally live in the ground when the conditions aren't too wet.

Once they finally call you back and come, they do a good job, but they are terrible communicators…read moreand simply trying to talk to someone could take up half your life.

This company has always responded very quickly. By quick, I mean within the hour. Their technicians…read moredon't show up with a "good enough" work ethic. They go beyond what would be considered great customer service. Always have they worked with a sense of urgency and respect. I Highly recommend them!

Simply the BEST pest control company to do it! I work in the Food Safety industry and have known…read moreMatthew Keller for over 7 years now. Being in the industry for 30 years plus, I can say Matthew is the best at what he does. The food industry is very challenging and that is exactly where Keller Pest shines. Obviously, warehouse settings are under alot of pressure and inherit pests from trailers, other facilities or other factors outside of our control. Our management team was so worried that this issue was going to cause our customer to pull the account from us, but with the professional actions of Keller Pest, the issue was eradicated within no time flat. Matt uses a program which we in the food industry refer to as IPM ( Integrated Pest Management ) which a science based decision making process that only a few live by in this field. From finding the root cause of entry and performing a detailed investigation our team was able to work with KP on a simple plan ( cost effective) to remove the pests and sustain a pest free facility. Working with our customers is key, Matt is the spokesman for our company in regards to Pest Control and will sit with our clients or join Teams Meetings to explain his programs and offer suggestions on any topic related to this field. This allows me and my team to focus on our day to day jobs and we leave the floor to him to display his efforts. Whether its a 3rd party Audit from the government, customer, or AIB International, Matt is always there to explain his programs in full detail with no hesitation whatsoever. I call him all of the time for his opinion on certain situations that may arise, and I would swear I feel like his only client. Never felt like I was asking a dumb question or being a bother, he is such a professional, polite and caring person. Thank you Matt for assisting in keeping our food warehouses at a AA BRC rating and supporting our team. Simply put, let Keller Pest do the rest! A special shout out to his team leaders, Brittani and Ed who play a key role in the success of KP. If you need residential work done, as well, give them a call!

responsive and professional. Fixed our problem. Expensive, but so was the company I used before…read morethem. Guaranteed the work for 60 days, which is nice.

Prompt and nice people Carl and his partner. Removed bat quickly and casted away. Have reccommended…read moreto relatives for future problems problems

From the owner: We are a small independent, veteran owned pest control company located in Owego, NY. We have 25+…read moreyears' of experience. We take care of your pest control issues not advantage of it.

I was in need of an exterminator after getting attacked by hornets on a Sunday afternoon. I called…read morea few exterminators with call centers and they wanted me to commit to a contract for a year to solve my problem with the hornets nest. I started looking for local exterminators and found AW-Arrow Exterminators. I called and expecting to leave another voicemail and the owner answered my call on a sunday, I explained my situation and to my surprise he came right over to look at the hornets nest and said he would have his crew over first thing in the morning. they removed the nest and now I can enjoy my deck without the fear of being attacked by hornets. great company and service.

Bill returned my call in minutes and came next afternoon to wipe out two wasp ground nests. A…read morefriend had used them in similar circumstances a couple of weeks ago. Very professional -- will have them back in spring to spray perimeter to handle other pests.

This year I've had to put more money in my house than I have in the 7 prior years put together…read morecombined. I had a bat issue in my attic that needed attending to, and based on my neighbor's recommendation, I gave Sweeney's a call. While they were here I inquired about how much it would cost to pest proof the trim of my house, if you live in the city of Cortland, you likely know how many woodchucks and skunks there are digging under things. The quote I got was more than reasonable. So much so that I asked a few times if they were sure. I went with the quote because of this. Having never used Sweeney's before, I though this was a low ball and they'd try to push up the price, but I figured if they were starting that low, then I would still be happy with where we ended up. I was wrong. When they came out to do the work it was clear I had been under quoted, the owner was here, asked me about how the quote went down, and I explained things, and I was expecting some negation to start then, and instead he said "I honor my quotes" he then said he'd not be making money on this project, and he would finish it, but it would be when he or his crew has time without a job lined up, and asked if I was okay with that. Of course I was. They honored their word, and their quote, and that's not something you see every day. While the quality of their work is such that I don't think I'll need to worry about either of these problems again, I will never go with another pest service after this. The quality of work, and the quality of people can not be understated here, and I will recommend them unqualifiedly for as long as I can.

Great people to have in your home. The receptionist (or whoever answers their phones) is really…read morenice - she's patient if you're having slumlord issues and need real information. Hopefully I don't need to bother you again, but hopefully I will see you back sooner than later. (I really need you back!! I'm working on it ...)

!!!DO NOT USE ORKIN. THEY ARE RIPPING PEOPLE OFF. THEY WILL NOT RETURN CALLS NOR REFUND MONEY THEY…read moreWERE NOT SUPPOSED TO TAKE!!! The first visit from the technician was great. The young man was respectful, seemed to know what he was talking about and explained everything that he was going to do. He serviced my interior, then came back to provide exterior pest control products. The second visit was a different technician, he performed half the job on the exterior pest control. He was polite and he explained what he did. I decided that what I was doing was not worth paying for the service, so I called to cancel - since I was not under contract. I spoke with a young man, I explained that I found a more natural way to control the ant problem and no longer needed the chemical service. He told me that because it was close to the time I would get billed again, that I had to pay, then have 1 last service call and I would be done. So I chose my service date. The third visit was yet another guy - not the same as the first 2. He was late to my house, then spent 5 minutes walking around and didn't even do anything. Then he left. I thought I was done with orkin, since I called to cancel and was told after that visit, I would not get billed any longer. Lo and behold, I look at my bank account to see a charge from orkin. I called them and asked why I got billed if I had canceled my service last month. The girl that answered the phone had no answer other than she needed to reach out to the service manager. I called the next day and she said she had not heard from the manager yet. I asked her for his name and number - she provided them. I called him, informed him about the situation and he said to text him my contact info and he would look into it. So I texted him. I waited 2 days for a response and he has not responded. So I contacted my bank and am filing a dispute with my bank.

Prompt, polite service. Confident our needs will be met. Very professional. We've worked with…read moreOrkin with previous houses and have been consistently pleased with the results.

After an exceptionally heavy rain, a maple tree in my yard snapped its trunk and fell through a…read moreneighboring walnut tree, breaking it in half as well. I called Thompson Tree & Crane after a friend recommended them. Zach came by and we discussed options for the walnut tree, ultimately deciding to remove it, since it had lost its main trunk and most of its branches. Morgan, Zach, and another crew member removed both the maple and walnut trees with minimal disturbance to the area. Morgan did an excellent job of taking down the mortally wounded walnut tree without harming a redbud tree growing under it. I've never seen a chainsaw used with such surgical precision. For no additional charge, they also removed a large amount of branches left behind by a different contractor after a pruning job earlier in the year. Removing trees is always sad. After watching them grow over many decades, they're like family. The walnut in particular will be greatly missed. But Thompson Tree & Crane did the job with care, and I would recommend them without hesitation.

Very Professional, Excellent Job! They use a crane to remove the tree . . ZERO damage to the area…read morearound the tree. I recommend these guys, we bid them against others and they were below the competition. I would definitely use them again!