2/18/26 to the short Romanian man who checked out of his room at the same time as us... you were…read morecomplaining about having to check out of the room at 11 while still being able to use the amenities till 2... (an obvious courtesy they don't have to extend). The receptionist kindly stated the obvious that they needed the 2-3 hours for turn over.. You know how they should address your problem? You check out of the room by 11 and the hotel by 11... there your problem is solved. Please don't embarrass us Romanians like that next time and listen to your wife about not being rude to staff (this was when we were in the sauna and you just couldn't seem to stop talking)... I tried so hard not to pay attention to you but you couldn't help but draw attention to yourself. Next time please be quieter or just don't talk at all. I know this is embarrassing for you. Everything at this hotel is EXCELLENT as usual. The only thing that made it less excellent was your complaining. I can already see the future, you calling the hotel to complain about my review because I'm 100% sure you're about to post a complaint and will stumble upon this... please when you call to complain to the hotel about my review, will you let them know you're the short Romania man that I'm talking about...... who complained about having to check out of the room and still being allowed to use the amenities. Salute. Pool staff is excellent, they stay very professional and have classy behavior. The only time we've had issues at the pool is when there are needy guest. They draw so much attention to themselves when we're just trying to relax. Thankfully it's only been a few of the times we've been there. These people usually strike me as those less fortunate in spirit and at the bank. It's clear they over extended their bank account and are trying to milk it for every cent. I wish I could tell them to just go home but that would be giving them the attention they desperately seek.. and I'm sure would cause the staff more issues. Reception and dinning staff also excellent. They are very professional and kind. I've gotten so used to coming here I hate to say I have forgotten some of the formalities like waiting to be seated in the dinning room but the staff didn't make me feel bad for it. I was just very embarrassed. Thank you again for a wonderful stay. I wish I could take this hotel home with me every time I leave.

I stopped by the Posthotel on a Sunday evening, around 8:30 PM, to ask about staying here after…read morehearing good things about it. The entrance is locked, so I used the call button, and a staff member told me I could come in with a few questions. I walked the few steps straight to the front desk. It quickly became clear entry was for me alone perhaps I missed this part over the intercom, and my group was commanded to "get out" outside like we just trespassed and they obliged fast, legit they were scared. Now how a hotel wants to run its business is the hotel's call to make, and I don't dispute it. What I take issue with is the delivery and lack of respect. When I calmly mentioned this wasn't a great first impression with a light chuckle to make light of situation and tried to explain how it came off , the front desk employee, who identified himself as Michael, cut me off with "stop, stop" instead of a brief, courteous explanation. His reasoning was that this is a "guest exclusive" hotel, which is an odd thing to lead with toward someone who walked in specifically to ask about becoming a guest. I have no issue with a guests-only, adults-only policy. My issue is entirely with how a prospective, paying customer was treated at the door. For a property with this reputation and price point, I expected warmth and patience. What I got was curt and dismissive from the first moment. I'm 34 years old and I've never had a hotel interaction like this. This is only the second review about a hotel I've written in my life and the first negative one. I don't make a habit of complaining. I walked in genuinely hoping to book, wanting to become one of the five-star reviews I'd read. Instead I left having been talked over at the front desk. If you're weighing whether the glowing ratings tell the whole story, take that for what it's worth. To the Johnson family and Steinbock Resorts: five generations in Leavenworth, a hotel you designed and built with your own hands, a reputation people drive across the state for. That legacy deserves better representation at the door. One employee, in one minute, can undo years of what your family spent decades building. I hope this reaches you, and I hope you take it seriously.

I could not recommend Warm Springs Inn enough! We loved every minute of our stay here. Ludger and…read moreJulie truly go above and beyond to make you feel right at home. Beautiful estate, cozy room, relaxing hot tub, delicious breakfast, overall wonderful experience. We will absolutely be back!

To say that this was an amazing stay is a grand understatement -- legitimately WOW. We stayed at…read moreWarm Springs during a recent trip to Leavenworth and gosh what a charming little inn with the nicest owners! We were in the river view room and it was cozy with a great deck view of the river. We were able to get settled in pretty quickly and wander by the water; sit and enjoy the scenery, and last but not least see their little rabbits, chickens, and prince the peacock! Ludger was an amazing host and really made us feel welcome -- can I also say he puts some restaurant chefs to shame with his breakfast creations? I found it super thoughtful that they had a check in sheet asking about allergies, dietary restrictions, and even taste preferences. He definitely accommodated to my vegetarian palate while still cooking up some of the best meals I have ever had at an inn, hotel, and possibly even restaurants. Kudos to him. It was super nice to have fresh fruit from the orchard be included the meals and it really added such a great touch to them. Price wise, I would say it is very reasonable for the delightful experience, calm and quiet surroundings, and comfortable stay. I have recommended this spot to every friend I have seen this week and will continue to rave to everyone about how amazing this spot is. Definitely check this place out -- be it for wine tasting, an event, or a stay. It is absolutely charming and will be a place you will remember for years to come.

Great experience from the time we checked in until we checked out. To begin, they gave us a doggy…read morebag for our dog consisting of a toy and a treat. The room was very nice and well appointed. The free breakfast was good and fresh. In the evening they had warm fresh cookies. The staff were all very personable and helpful. Would definitely stay there again!

Distressing Extended Stay With Package Problems, Housekeeping Limitations, Poor Communication, and…read moreLost Medically Prepared Food I stayed at SpringHill Suites Wenatchee during an extended healthcare work assignment. As a traveling Family Nurse Practitioner specializing in lifestyle medicine, I rely on hotels for safe rest, reliable housekeeping, functioning amenities, timely access to deliveries, and secure handling of food and belongings. Unfortunately, this became one of my most difficult hotel experiences. The property did not provide guest access to filtered drinking water. I found the tap water unpleasant, leaving bottled water as the only practical option. The hotel also repeatedly declined to provide basic dishware and food-preparation items such as cups, plates, bowls, forks, spoons, and a cutting board. For a long-term business stay, this made basic hydration and meal preparation unnecessarily difficult. One area deserves recognition: maintenance. The bathtub drain issue was repaired promptly, and the engineering staff made good-faith efforts to help. Maintenance follow-through was excellent. Housekeeping was far more difficult. Service hours repeatedly conflicted with my healthcare work schedule and irregular sleeping hours. Near the end of my stay, management photographed portions of my room and sent the images to my employer. The bathroom did require cleaning, and I accept that. However, I found it deeply humiliating that the photographs were shared without what I believe was important context: limited housekeeping availability, severe sleep disruption, my work schedule, and the abrupt departure process. I was concerned that sending those images to my employer could harm my professional reputation. Package handling was another major problem. I repeatedly had difficulty obtaining packages that had already arrived, and some appeared to remain at the hotel for extended periods. As a long-term business traveler, I should not have had to make repeated requests to access deliveries addressed to me. My most serious concern involved two frozen boxes of medically prepared meals valued at approximately $250 each, for a total loss of about $500. The day before departure, Theresa at the front desk told me that the two frozen boxes were still being held and could be retrieved when I left the following day. I also had one refrigerated box that had spoiled, and I specifically authorized disposal of that refrigerated box. At checkout, another front-desk associate told me that Theresa had documented the opposite: that I wanted the two frozen boxes discarded. The valuable frozen meals were gone, while the spoiled refrigerated food had been kept and returned to me. That was not what I requested. I cannot determine whether this resulted from inaccurate documentation, miscommunication, or another cause. However, the result was the loss of approximately $500 in medically prepared food. I requested a written explanation and reimbursement. The final days of my stay were also poorly handled. I spent several days trying to coordinate packages, storage bins, shipping labels, food, and other belongings. Management appears to have known that my follow-up reservation would not be honored, yet I was not given clear and timely notice until the end of my stay. That left me managing an abrupt move, work responsibilities, belongings, shipping logistics, and severe sleep deprivation under extreme pressure. This was an extended healthcare work stay, not a brief leisure visit. The hotel functioned as my temporary home. Reliable sleep, timely communication, psychological safety, and secure handling of my property were essential. The cumulative impact was profound. I became severely sleep deprived, physically and emotionally exhausted, and increasingly concerned about my ability to rest adequately before caring for patients. During the early morning hours following my birthday, I required emergency medical evaluation and contacted the behavioral-health crisis support line available through my insurance. The property itself is attractive, and the engineering team was a clear positive. Unfortunately, the package delays, housekeeping limitations, food-storage failure, late communication, and management escalation outweighed those strengths. After this experience, I have decided to move my future hotel business elsewhere whenever possible. Filtered-water access: 0/10 Extended-stay kitchen support: 0/10 Maintenance follow-through: 10/10 Housekeeping flexibility: 0/10 Package handling: -10/10 Handling of medically prepared food: -10/10 Management communication: 0/10 Overall experience: 0/10 I hope the property improves its package procedures, food-storage documentation, housekeeping flexibility, communication with long-term guests, and handling of sensitive employer communications.

Romantic and intimate B&B getaway just minutes from Leavenworth town center. Incredible hosts with…read more8 years of experience, 30 years residency - delicious hot breakfast at your door each morning. Cozy shared library, pool, and hot tub. House has views of the valley and is off the road and very quiet. The suite and two medium sized rooms are accented with Scandinavian craftsman woodwork. Rooms are connected to open en-suite bathrooms. Gas fireplaces. Very clean, quiet, friendly and a great place to meet other travelers. 4-5 minute drive to Front Street in Leavenworth. Walking distance to Icicle Creek.

Where to begin? To start, making a reservation and communicating with Vern & Linny was quick,…read moresimple and easy. They were very friendly and helpful during our email communication and the website was very intuitive. After an sudden winter snowstorm of 6", our vehicle was stuck leaving us lost, cold and unsure how to get to Scandanavian Escapes. After a a quick call to Linny, Mr. Vern gladly retrieved us from our car (which was stuck in the snow!). After hearing that we had not eaten supper, Mr. Vern was nice enough to provide us with both a taxi number and a lift into town. The online pictures don't do the "Birchwood Tree House" justice, but it was our favorite room in the house. Although a smaller room, the decor was beautiful and cozy and we loved the bird theme. The private deck was a nice touch and the morning coffee + breakfast in bed truly made the tree house unforgettable- we can't recommend this room enough. Their hospitality was outstanding- we had such an incredible time at the Scandanavian Escapes that we're already planning our next stay at the Birchwood Tree House. Many thanks to Linny and Vern (and Ruby) for a very memorable weekend.

We were excited to enjoy a riverside cabin during our stay in Leavenworth but LOGE did not quite…read moremeet our expectations. First, we booked the cabin through Capital One and did not receive any check-in information over text like they usually do. We only learned this once we were AT the cabins. We had to make multiple phone calls while standing outside the cabins in the snow at night. Not ideal. Plus, it took 3 tries to get a code that actually worked to open the front door. Not a great start. Once inside, we noticed multiple Cheerios on the floor and dust on surfaces. The housekeeping was concerning. Wifi was slow, and we had to fuss with the TV to get streaming services to be usable. Not to mention, an additional DAILY fee for things like the Rumpl blanket and cooler that are already in the room, and we didn't ask for? Odd. Anyway, you pay more for less when you stay at LOGE. The river views were great but the actual accommodations are lackluster and left more to be desired. I recommend staying somewhere closer in town and saving yourself the 20min walk each way.

Outstanding stay from start to finish!…read more We had an incredible experience at the Loge Hotel in Leavenworth. The atmosphere was welcoming, cozy, and perfectly fit the mountain-town vibe--it immediately felt like a place you want to relax and stay awhile. What truly set this hotel apart, though, was the people. The staff was genuinely friendly and attentive, especially Karen and Juan, who went above and beyond to make us feel welcome. Their warmth and kindness made such a difference and really elevated our stay. Even more impressive, the manager personally greeted us as we walked in, asked how we were doing, and made us feel truly valued as guests. That level of care is rare and says a lot about how well this place is run. From the moment we arrived, we felt welcomed, appreciated, and taken care of. This is hospitality done right. We'll absolutely be back and will be recommending Loge Hotel to anyone visiting Leavenworth!