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    Cascade Cars

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    6 months ago

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    Betten Baker Buick - Used Car Building

    Betten Baker Buick

    (21 reviews)

    I had a problem with my car which I needed fixed right away. They were able to work it in and had…read moreit fixed the same day. They even gave me a ride home while I waited. Alan was terrific and explained what was done, answered my questions and was extremely helpful. The charge was reasonable as well. Up until now my husband has always been able to fix my cars (he is out of town) so this was a new experience for me. It was a really good way to start.

    I purchased a brand-new 2024 vehicle from Betten Baker Buick in January 2024, but the experience…read morehas been riddled with issues. The vehicle's mileage was inaccurately reported on an auto verification report, showing a discrepancy that made it appear as though the odometer had been rolled back. This discrepancy was entered by a dealership prior to my ownership, yet it has caused me significant problems, preventing me from selling the car. Potential buyers assume the odometer was tampered with, even though this error occurred before the vehicle was ever sold to anyone. In my opinion, the selling dealership should have taken responsibility for correcting this issue, but despite countless attempts to seek assistance--including speaking with new car sales managers, finance managers, and dealership sales managers--my requests were ignored, and the issue remains unresolved. To make matters worse, the vehicle was not properly prepped or detailed upon delivery. It still had plastic protective stickers on the sill plates, floors, and other areas. During the purchase process, the dealership presented a window sticker listing features that were very important to us, including a "tech package" with lane change assist, adaptive cruise control, and automatic rain-sensing wipers. However, during the closing process, they pulled the incorrect window sticker three separate times. After noticing the discrepancies, we insisted that the sticker being used be verified against the physical VIN on the car. By this time, they assured us that the features remained the same as originally agreed upon. Unfortunately, three days after taking delivery of the vehicle, we discovered that it did not include the tech package or the key features we had prioritized in our purchase. While the dealership eventually took accountability for their mistake, they refused to undo the deal, leaving us stuck with a vehicle that did not meet our expectations or match what was originally promised. The manager brushed off our concerns and offered an oil change and 12 gallons of fuel as compensation--neither of which we were able to redeem. This dealership used to provide exceptional service, especially under the care of a former employee named Mason. Since his departure, however, the quality of service has declined significantly. Betten Baker appears committed to service only until the paperwork is signed--after that, accountability and customer care are nonexistent. Yesterday, I was able to rectify the AutoCheck history. This took countless hours of my time with absolutely no support from Betten Baker. FYI, VP's and Managers will not return calls if you need help outside something that benefits them. ​

    Cascade Cars - usedcardealers - Updated May 2026

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