I bought the cheapest car on their lot, but they treated me like I was buying the most expensive…read morecar. From start to finish they were responsive, attentive, helpful, and went above and beyond to ensure my experience was truly a positive and memorable one. Used car shopping can be incredibly nerve wracking, Shannon with Encore put my mind at ease right out of the gate and sold me a great car at a fair price. Best used car experience I've ever had, and I will send all of my friends and family to Encore first if and when they're looking for cars in the future.

I had a great experience buying my car from Shannon at Encore Motorcars, he was very professional…read moreand made it an easy decision. My work schedule wouldn't allow for me to get to the dealership, so he actually brought the car TO ME.. TWICE! Once to test drive, and then AGAIN to buy. He was so accommodating and friendly and I'm extremely pleased with my purchase! Thanks Shannon and Encore, I highly recommend doing business with them!!

Sold an awd vehicle (2018 forester, ~100k miles) to my wife for $24k with 2 different wear tires on…read moreit, destroyed the transmission. Least you can do is put new tires on if you're gonna overcharge ~$10k, or even just tell the customer they need to get new tires. Pretty apparent from other reviews, and the dealers response to and ratings, these people are not doing good business. LMCU should not be recommending them. I have proof of purchase, Subaru's diagnosis, etc. whatever these guys reply with, the red flags are obvious, go with your gut, find a different dealer or at least get it inspected by a trusted 3rd party.

You made my son's day with the "Lightening McQueen" car out front! Thank you for making our boy…read moresmile!

I purchased a brand-new 2024 vehicle from Betten Baker Buick in January 2024, but the experience…read morehas been riddled with issues. The vehicle's mileage was inaccurately reported on an auto verification report, showing a discrepancy that made it appear as though the odometer had been rolled back. This discrepancy was entered by a dealership prior to my ownership, yet it has caused me significant problems, preventing me from selling the car. Potential buyers assume the odometer was tampered with, even though this error occurred before the vehicle was ever sold to anyone. In my opinion, the selling dealership should have taken responsibility for correcting this issue, but despite countless attempts to seek assistance--including speaking with new car sales managers, finance managers, and dealership sales managers--my requests were ignored, and the issue remains unresolved. To make matters worse, the vehicle was not properly prepped or detailed upon delivery. It still had plastic protective stickers on the sill plates, floors, and other areas. During the purchase process, the dealership presented a window sticker listing features that were very important to us, including a "tech package" with lane change assist, adaptive cruise control, and automatic rain-sensing wipers. However, during the closing process, they pulled the incorrect window sticker three separate times. After noticing the discrepancies, we insisted that the sticker being used be verified against the physical VIN on the car. By this time, they assured us that the features remained the same as originally agreed upon. Unfortunately, three days after taking delivery of the vehicle, we discovered that it did not include the tech package or the key features we had prioritized in our purchase. While the dealership eventually took accountability for their mistake, they refused to undo the deal, leaving us stuck with a vehicle that did not meet our expectations or match what was originally promised. The manager brushed off our concerns and offered an oil change and 12 gallons of fuel as compensation--neither of which we were able to redeem. This dealership used to provide exceptional service, especially under the care of a former employee named Mason. Since his departure, however, the quality of service has declined significantly. Betten Baker appears committed to service only until the paperwork is signed--after that, accountability and customer care are nonexistent. Yesterday, I was able to rectify the AutoCheck history. This took countless hours of my time with absolutely no support from Betten Baker. FYI, VP's and Managers will not return calls if you need help outside something that benefits them. ​

Robert Chapman at the Coopersville location has been been extremely friendly, helpful and…read moreprofessional. Anytime I have ever needed anything (big or small) he has been there to assist me and would recommend him to anyone. Steve Bush.

Bought a used Hyundai from them and I love it!Very professional and took care of the cost of a…read morerepair that needed to be done shortly after purchase. Had a great experience with them and would recommend them if your looking for a vehicle.

Slippery to say the least. At all times when working with them the message was "We'll take care of…read moreyou." Came back from having the car inspected by a mechanic. Wiper blade was broken. It just flopped over when wipers turned on. Showed them. Told them we would take the car but would like a new wiper blade. They went out and just placed the broken blade under the wiper arm...which we found out after driving 40 minutes home. Of course...they know you're not going to drive back 40 minutes for a wiper blade. A good education for my son on how not to live life.

Did a walk through of the used cars. No reps came out to talk. After looking at several cars their…read moreused prices where pretty high compared to market value. Not very impressed with them.

After a long time search for a certain vehicle I did do some searching for my best options to…read morepurchase a vehicle with the features I wanted. I initially inquired about a vehicle at Harvey Auto but the price was just to high and didn't make sense for me. With some advice from Harvey's car salesman "Matt Fox" I tried to get the best rate financing for myself. His knowledge of the business helped me in finally making a decision after a month of dealing with dealerships onsite and online. I had some great communication and up front details about purchasing. No pressure, but he did get me to a point where I needed to be in order to purchase. I flew into town and he gladly picked me up at the airport, much appreciated! Upon arriving and my final checks on the vehicle he did everything I asked before my drive home to bring my wife the vehicle she's been wanting. She loves the vehicle and couldn't ask for a better experience with Harvey Auto Outlet and have to give a BIG thanks to Matt Fox for helping my family out and working everything out on his end!

I recently bought a car from Larry Slotsema at Harvey Lexus. He was low pressure and very…read moreknowledgeable. Overall great buying experience.

We went and got a truck from Good Motor in Allendale on Friday. It's Monday, and it already broke…read moredown. We were told "nothing major" was wrong. Check engine light came on over the weekend and had to fork out $1,500 to get it fixed after just buying it. Highly recommend avoiding the Allendale location! They won't answer the calls or emails we have sent either, shows poor customer service!

This place sold my family member a suv and told them nothing was wrong perfectly fine. almost 3…read moremonths later blown transmission. we asked if the transmission was good and the dealer said it was just looked at and fixed. also 2 weeks after buying it check engine light came on. now we call and no answer. supervisor will not talk.

To all that read this. Please read before buying cars her. Had are car for two years with a…read morewarranty. Short story would be. The car they will sell you is from an auction. Big dealers send car there that have to many people problems. And places like car city buy them. Needless to say you will be sold a lemon. will have to repair at least once a month and you will have to come back with making your payment on top of your insurance on top of making all mechanical repairs. They will not help you with this. They will give you the runaround they will not give you a loaner car and continue to tell you they have no loaner cars. They will only provide help by tacking on maintenance onto the sales sticker of the vehicle even there warranty has holes in it where they won't cover certain things that help save them more money. You are the guinea pig. Don't come here. I will be making it unfortunate decision and I'm going to be letting my car go because there are so many issues with this car that I've been sold and I have been on the phone with them many times, including the bank and neither party wants to do anything I will be pursuing legal action against this company because what they are doing is gross and sickening, I am a man of God and papa has told me to take care of these people and best way I can.

I had my car for 5 days. It stop right in the middle of the road. Now I am getting the run around…read morefor a loner. Still don't have my car from the the repair shop. 2 hundred for tow fees. And 275.00 for copay. I wanted to avoid problems. That's why though this was the way to go. Motor Guard gave me a stop to get fixed and now I can't get ahold of them again. Do not come here. All I got is a lemon.