Had a problem with my installation and calibration. Cascade handled with the upmost integrity and without pause took care of the issue. I highly recommend Cascade Beaverton location- their customer service is superior! read more

My 2015 Subaru outback limited got the window shot out by some youngsters in a white truck from portland OR. Cascade Glass Orchards Washington 13511 NE Kerr Rd #8, Vancouver, WA 98682 They were so nice , they came to my house cleaned all the broken glass replaced the window and wiped everything down. Great customer service arrived on time and left early. 360-944-5210 I Just found out they can fix window chips too. Gps their address and that works great too. Thank you Cascade Auto Glass for all your help. read more

Cascade Auto Glass - Passenger back seat window. - Auto Glass Services Near Me - Vancouver, Washington

For my windshield replacement, I decided to go to their shop to have the work done, Located somewhere inside an industrial type area is the roll up door to Cascade Auto Glass. Not too hard to find, but don't try to get here without GPS. The space is clean with a large single driveway/bay to fix the glass. There are a couple of non-permanent feeling offices at the back, with people making lots of calls. There's even a waiting room of sorts, all clean, pleasant and providing the basics (bottled water, coffee, tea, etc). The windshield was out and the new one in in about 30 minutes. The tech knew what he was doing and wasn't wasting anyone's time. My work was paid for by insurance (minus deductible of course), so I have no questions about their pricing, I was never upsold anything while I was there. Oh, they have wifi as well, they make a point of it with a big note on the temporary partition between the lobby and the offices. A generally great experience from Cascade Auto Glass, but the whole space feels like something needs to pop. Maybe that front facing address? read more

See all

I had never heard of Cascade Auto but found a Groupon to use and I had put off my windshield replacement for far too long (did you know rocks fly???). *Professional staff, courteous technicians and OEM quality product. The install went well (20min tops) and my vehicle looks brand new! *Go online or call for a quote and to also ensure Cascade services your area. The website states free mobile service, but I was charged $19.95. *Cascade doesn't advertise locations with a physical address. They operate out of Washington state (call center environment) however they do respond quickly and with courtesy, open 7 days a week. *When making an appointment for service, plan only the glass replacement for that day as they leave a large window when scheduling (anytime between 8a-5p local time). Oh, and leave an hour of no driving your vehicle after install (allow the glass to adhere). read more

Cascade Auto Glass - Beautiful - Auto Glass Services Near Me - Vancouver, Washington

See all

Canceled my appointment. No call. No text. Wasted my time. Offered to send me $25 for the inconvenience. J decided to go to another glass shop. I took time off work and rented a car. What a joke read more

A single call to Savana resulted in a superior windshield replacement experience. A service appointment was easily arranged, Savana contacted our insurance provider during the course of our call, and we were all set. Cascade acquired the correct windshield prior to our appointment, and the technician was ready for us at the appointed time. Brent was polite, skillful, and informative as he replaced the windshield with effortless mastery. Not only were Savana and Brent thoroughly professional in their approach to the work, they were also pleasant, hospitable, and personable. We had never needed a new windshield before and did not know what to expect. Cascade Auto Glass exceeded all expectations and are highly recommended! Many thanks! Andrew & Donna Gregg, Vancouver, WA. read more

Excellent all around,we had a fun time with front staff,and installer came out and explained his service when down.we were told 2hrs,took a walk,called back in an hour read more

I have to say that finding this place is a challenge but worth it. I was taken care of by Arturo who was down to earth friendly and managed to fix the chip on my windshield and it didn't take long at all! He was down to earth and a personality which ease my going to an unknown place. I will definately come back here and spread the word to my family and co-workers! THANK YOU ARTURO! read more

I found Cascade Auto Glass from a Groupon deal. Booking an appointment was very straightforward and easy. Oscar, the technician that came out to fix my glass called me 90 minutes before he expected to arrive, that was helpful! He was so nice. He then called me when he arrived and was very helpful in describing what work would be taking place. He then worked on my car, it took 45-minutes. I went back indoors and worked, he called me when it was all done. It looked perfect! Easy-fast, professional. Thanks Oscar!!! read more

Overall the experience was terrible. I call them, set up the appointment, find out I pay the entire repair and my insurance gets a free monthly income, btw screw tweakers, anyways..the tech shows up 2 days later... Your packers didn't put the right glass in, guy doesn't even vaccum my car out or tape my window up. Lazy as hell, you're still on the clock do your damn job. So they reschedule me for the next day, and guy shows up...still the wrong window, now the guy vaccums my car and tapes the opening up And then reschedules me again. We're now a week into a repair of what should've taken a day, and i'm out of 3 days of work because of the rain. So to make it worse, they tell me yeah we're gonna knock you down 75-100 bucks. Come to find out they only dropped my 36 bucks off the 400 charge for a rear passanger window. Not happy at all with your terrible service. read more

I bought a Groupon to get my windshield replaced by Cascade auto glass. They came out and did the windshield repair adequately. However, in the Groupon, they stated that I would get two $25 gift cards to a restaurant with the Groupon purchase. I have called twice to inquire about The gift cards. Yet, no gift cards. This is not how you should operate a business. My understanding is that there are many other people that have bought Groupon's with the gift card promise but yet, have not redeemed these gift cards. read more

Awesome experience, once again!!! One call to the 800 number got the ball rolling. They called my insurance while I was on the line & everything got scheduled in. The install was fast, professional & the installers did an awesome job. I used Cascade Auto Glass in 1999 on a 1995 Camry & they did an awesome job; still have that car & windshield, too!!! The reviews posted look & sound pretty bad BUT both of my experiences were flawless & I highly recommend these guys! read more

I was on hold with their customer service for half an hour and still no one got to me. I was never able to get a quote. I used my entire work lunch break on them. Worst customer service ever!! read more

Cascade Auto Glass - Auto Glass Services Near Me - Vancouver, Washington

Windshield replacements cost 150 WITHOUT a coupon. Don't fall for their tricks, they will sell you a coupon for $100 off for $20. So, you pay $20, plus $300 for the windshield which ends up being $200 for a total of about $220 for the windshield replacement. This ends up being way higher than just getting it done for normal price. SHADDDYYYYY read more

I finally had my windshield replaced using a Groupon voucher I purchased 7 months ago. I called the company first to obtain a quote before purchasing a Groupon deal to make sure it was worth it. I'm glad I purchased the deal, as I saved over $100. I could have saved more out of pocket money, but I didn't go through my insurance company. Anyways, the repairman that came to my work place was friendly and replaced the windshield in 28 minutes. The whole process was super easy. I'm very pleased with Cascade Auto Glass. I will definitely use them again, and won't hesitate to recommend them to friends and family. read more

They replaced my windshield 10 months ago. I woke up yesterday to a crack right down the middle. I had not driven the car in a few days, so I called CAG about it. They came out in less than 24 hours and determined it was a stress crack and replaced it for free right then and there. Great service. 5/5 read more

$319 for a 1997 toyota camry's windshield? THAT IS REDICULOUS!!! And the "deal" with groupon for this is horrible!! I found a windshield for the car for $150 already. read more

I found Cascade Auto Glass through the Amazon voucher for $100 off. It was going to expire in a few hours, so I quickly purchased it for about $20, meaning I will save about $80. I did not think to research the company nor call them for a quote on the price of a windshield replacement for my 2007 Pontiac coupe. Two days before the expiration date, I finally called them up to schedule an appointment. The guy who took my order was not exactly rude, but he wasn't courteous either. I was surprised when the total price was $350, $250 after the voucher. In the past year, I've gotten windshield quotes for $250. I figured maybe Auto Glass is high quality. I was pretty pleased that the man booked me for an appointment in two days, but my appointment was between the hours of 8 am - 12 noon. Later in the evening, a lady called to tell me that I will be rescheduled to between 12 noon - 1 pm because my windshield glass was out of stock. I met two technicians in front of my place, but their van had another name on it. So Cascade Auto Glass is a broker. The two Vietnamese men did their work efficiently - I waited no more than 20 minutes. I paid by credit card and handed them my voucher. What my voucher also included was two free movie tickets, but no instructions on how I am to receive them. The lady I called said that the tickets would be mailed to me. I asked her to change my address to my mom's address, as I live in an in-law unit. A few weeks later my landlord handed me the envelope containing the tickets. I liked that Cascade was quick to book and was communicative about change of appointments, but I didn't like the high cost. Another thing I noticed was that while I was cleaning my windshield with the wiper, the wiper was not able to properly clean a section of the glass, as it balanced on an apex on the glass near the top. I thought windshields were supposed to be relatively flat? Why is there a visible curve across the top of my windshield? I now wonder if this is the right glass and if those guys even put my windshield on right. I'm not an auto glass expert, but I would definitely not use these guys again. read more

I just called Cascade to get a price quote for replacing my windshield. The guy that answered the phone was EXTREMELY rude! I asked if I could get a price quote, his response was are you going to use your insurance. I told him no that I wanted to pay cash. Again he said we can use your insurance how much is your deductible its a no fault claim. I responded with its none of your business what my deductible is I want to pay cash. He then told me the quote was $309! that is OVER double the other two quotes I had received. I told him that and he said you get what you pay for. I said I understand that but twice as much as two other quotes including from the dealership, seems a little outrageous to me! The customer service representative was rude and condescending, AND its a little shady that when I said I wanted to pay cash he pushed for me to make an insurance claim! read more

I was going to buy a living social voucher for windshield replacement but the quote is 100 bucks more then all the other quotes I got so I would end up losing the 20 bucks I spent on the 100 dollar voucher. OVERPRICED!!! Go else where. read more

They sell a $100 coupon for $19 but inflate their prices by 200%... Some would call that questionable business practices.

Wayyyyy over priced....called because they had a Groupon that seemed too good to be true and of course, it was. $300 for a windshield that costs an average 150 everywhere else. Makes sense. Rip off! And then they say free mobile service, no you're actually paying for the mobile service. Little do you know. read more

I saw this company, which is a middle-man operation head-quartered in Vancouver, had a Groupon for St. Louis. I read the reviews of Cascade Auto Glass from other cities and saw that it is a rip-off operation. Just out of curiosity, I called to get a quote, and left my number. No one ever called me back. read more

I had my windshield replaced using a Groupon voucher. I was able to make an appointment for the next day. The repairman was prompt, friendly, and the replacement was done in about 20 min. They came to my work to replace my windshield, there were no issues with the Groupon or payment, and they made the whole process super easy. I'm very pleased with Cascade and will recommend them to friends and family in the future. read more

I called the 1-800 number listed on the internet routed through Washington. First, on my car I had a cracked windshield. Found the Dealsaver thing on the internet, verified that was legit, called in my claim, and called in the service - easy peazy - they showed up on time, fixed, done. Billed Gieco. YAY. That was Wednesday 3/19/2014. Sigh of relief.... as I pulled my truck up after work to see my car all fixed I had a big smile on my face.... THEN- fast forward to 3/20, I come home, business as usual driving my car, the truck is instead parked on the street and this time the back window is broken! What the heck is going on?!? ! Oh look? All of the neighbors lawns are freshly mowed and edged. Turns out that the neighbors gardner has just left the area, and I just happen to now have a random broken window. But, I digress, two insurance glass claims later and back to Cascade, on Friday I call them and they are really nice, help me get scheduled for Monday take the insurance info and wave the deductible for me. Which Safelite can stick it as I called them first because Gieco forwarded their number- they wouldn't even help me with my insurance and told me to pay out of pocket and seek reimbursement. Cascade has the business plan down with the insurance - help the customer, get them handled, keep them happy and keep them coming back. Sh$t happens. In this case 'glass' happens. Turns out my coworker's windshield is shot and I just sent him the dealsaver link and he is getting scheduled now with his insurance. For $19 you can't go wrong, I bought an extra one just to have or to give to somebody in need. read more

They give you one price but as soon as they find out you found them on Groupon they hike up the price so that you actually pay more with the Groupon discount. They sent me an email with pricing on a rear window for my vehicle but on the phone denied that was the price for a rear window. What a shady way of doing business! read more

Prices are ridiculously over inflated for their coupons they have available. Specifically the one that sounds too good to be true from Groupon read more

I am thrilled with the service I received from Cascade Auto Glass. I scheduled an appt then oops, I have to do jury duty. I called and rescheduled - no problem at all. Darrin was just here and got the job done. He was on time, called me en route, then once he was in the parking lot, he finished his end and then had me come back down to inspect and sign off. Wow! How easy was that. They worked with my insurance so I had everything done ahead of time. read more

Prices are overinflated to make up for any coupons you might have. I'd rather pay more money at a reputable place than to get conned

I purchased the $100 coupon for $19 toward windshield replacement for my daughter's Honda. First replacement, windshield leaked and I called to demand a 2nd replacement. Second replacement also leaked and we were told it must be the sunroof drainage tubes causing the leaks. Honda dealership inspected and confirmed the windshield wasn't properly installed/sealed... called Safelite to completely replace shoddy job, and discovered 4 unsealed sections where windshield was not adhered to seal! I would NEVER recommend Cascade Auto Glass, you get what you pay for! read more

I called Cascade Auto Glass to see about using my groupon and have my front windshield replaced on my minivan. Not only were they very rude but they jacked up their price to triple what everyone else charges. My windshield should cost $175 and they want $380 so basically their groupon is a scam! Just want to warn all others who want to use Cascade..please do some research. There are better, cheaper and nicer auto glass companies to do business with. read more

Terrible customer service and scheduling. I had an appointment about a week after I purchased a Groupon. The window was 8am-5pm. They cancelled on me due to inclement weather (called me around 1230). Fine. Then rescheduled it for the afternoon two days later. I called that afternoon with a question only to find out I didn't have an appointment that day. The rep gave me some BS about my part being transferred. I called at 1, my appointment window was to begin at 1230. She said they just didn't have time to call me yet?! Frustrating. She then attempted to reschedule for a week later which didn't work for me. Even though I purchased the Groupon, I decided to forego it and use a different company to replace my windshield. Purchase at your own risk. I don't recommend this company. read more

I was reticent about getting my windshield replaced, but they called me back, followed up a second time and got my business. They handled all the insurance stuff and replaced the windshield at my work during the day. All around great service and support from my experience. read more

The Groupon Deal seemed great, and the istallation seemed good. The technician seemed to be on top of his game. Then a week later, I decided to drive my vehicle. When I got in, the antennae for the alarm/remote start was hanging off the windshield. Then, the washer fluid would not work. Not a big deal, but I am going on vacation next week. I called Cascade to fix their issues, and "the technician is on vacation" is all the customer service I could get. No one in San Diego County can help me becuase this guy "went to Mexico and didn't even take his cell phone with him". I have no idea if this windshield will remain in place. If he cannot connect a little reciever, or reinstall a washer fluid tube, how do I trust that the windshield will remain in position. I bet the rear view mirror falls off in a couple days too. I cannot believe a National company couldn't provide better customer service. Not a bad deal, but INSPECT everything before you let them read more