Reno's Glass, especially the owner, Judy is awesome! I needed my driver's side window replaced after it spontaneously shattered and needed it quick! Judy squeezed me in Monday morning and it was done by 2, even though I also needed my cracked windshield replaced AND the clips that attach the window to the motor. It ended up being more than anticipated but her charges were fair and she apologized repeatedly for how much my bad luck was going to cost me. Judy's communications were so helpful and I felt like she really went out of her way to help me. I'll gladly recommend Reno's. They're the best! read more

Judy & her team at Reno's Auto Glass do an amazing job!! This was our second time using their services to replace our vehicle windows that were vandalized in the last 5 years. It's unfortunate, but today's world is full of thieves that cause damage to car windows, & it's important to find great work with value. This team is very responsive to the customer's needs. They work hard to get you the best value for your car windows. They have always provided us with fast and reliable service, and they made us feel like family! Highly recommend!! read more

These guys are wonderful! somebody popped my window out and stole my laptop. They had me back on the road with a brand new window the next day and saved me money as well. Thank you so much.b. read more

First of all, this is my first experience with auto glass shops. Judy Reno actually seemed to be a fantastic person, which is mainly why I am giving it four stars. Very nice. As will eventually happen to everyone and all cars, my front windshield had a small crack, starting at the top (just behind the rear-view mirror) and ran directly down the middle of the front windshield, which is what brought me to Reno's Auto Glass. Now, I am a fairly oblivious when it comes to cars, being a computer programmer, but I think the cost was around $250, which I am assuming to be at least close to a decent price. (Judy told me on the phone that she would give me a good price...but I really don't know.) The repair was supposed to run near four hours, but the replacement window cracked as they were installing it, so they needed extra time. That's cool with me. I know shit happens. Can't avoid it sometimes. The repair seems fine, only relatives of mine looked at it and mentioned that the window seal seems like it's lifted off of the window a bit. So we took it back to the shop to ask about it. They "reglued"(?) some cracks in the seal which might have come about when we pulled the tape off, but the seal still seamed like it wasn't on all the way. The dude that checked back over it said that it was only superficial. Basically it looked weird but wouldn't leak. And until I actually see any leaks, I am inclined to believe him. Luckily my brother is a car guy and says he will put some extra sealant on it just to be safe. Probably the best thing about this experience was hearing the people there talk. The dude that touched up my window just referred to me as bra, and brotha! I love people that talk informal like that. It's the best! And Judy said that if I ever need software work she'll put me in touch with her brother in Seattle who does software! That's relating to the customer! read more

Reno's Auto Glass - Not great photo, but Reno's Auto Glass is basically on the left side of the building. From Google Earth Street View - Auto Glass Services Near Me - Vancouver, Washington

All the staff I encountered were very friendly so no problems there. I had an installation done at the house not the shop. Installer showed up on time and was quick and friendly. My problem lies with the install itself. The gasket surrounding the window is lifted up 3/8 of an inch around one corner. I noticed that today, went to the shop and was told it's just cosmetic - don't worry about out. Whether or not that's true, it's not right. I expect a business to want to get it right. UPDATE: Ok, I just was talking to the wrong person. I got a hold of Judy (owner I think) and damn, she was on it. Next day I've got a guy making it right in my driveway. No questions, no hassles - all she wanted to do is make it right. A+ on customer service. read more

Reno's Auto Glass - Auto Glass Services Near Me - Vancouver, Washington

My advice... Don't risk it! I had the guys at Reno Autoglass replace a broken windshield in my 2011 BMW 328i awhile back because they were a couple bucks cheaper than others, they were close by and they could do it the same day. A few days after I had the windshield installed I opened the hood of my car and noticed that some of the plastic parts in the engine bay had been completely destroyed, and some molding screws were missing from parts covering the lower portion of the windshield. After a few days of rain I noticed water collecting in the passenger side foot well and I could hear water sloshing around in the climate fan, and I'm not talking about a little bit of water I'm talking pools of standing water... Took my car back in explained the problems they said "oh no problem we'll fix it right up, we'll get you new plastic parts to fix the broken one's, clean the interior carpets and treat them to prevent any mold, and replace the windshield no charge." I'm thinking Ok sounds good, make it right... So when I picked my car up they told me that they had installed the wrong windshield which was missing a special seal lip at the base of the windshield on the outside which is apparently a BMW Volkswagen thing but essentially the way it was explained to me was that any water that comes down the windshield goes directly inside the car without it... Awesome nice work guys! Drove off with the new windshield and a freshly shopvac'd car thinking that's the end of it, except they never replaced the broken plastic parts under the hood, oh well I'll eat it right... A few days after the replacement windshield was installed my radio and navigation system took a dump totally crapped out... nothing, totally blank screen. BMW repair cost $2000.00 can I prove it crapped out because of water damage... No. Did it crap out because of water damage from a messed up windshield install, I believe the answer is yes. So that was all awhile ago, but today I just had my windshield replaced by a company I know and trust, because my windshield was leaking into the passenger footwell just a drip but still leaking. After the new windshield was installed the trusted company I went to showed me pictures of the reason why my windshield was leaking. Tooling that had been used to replace the windshield at some point had damaged the car enough to prevent a new windshield from sealing properly with out some additional work being performed to address the issue. Anyways long story short after the second install I gave them every possible chance to make things right, but in the end they never did and I gave up. I'll also say that at no time did the folks at Reno's Autoglass ever point out any damage they caused in the process of their fouled up windshield install. read more

Total nightmare....first of all, Judy will blame you if anything goes wrong. That being said, we had our windshield replaced and we have had several issues in the last 8 months since the install. First issue, we showed up for the appointment and the installer wasn't there. We had to wait 30 minutes before he showed up. I should mention, we told them we could only wait the hour they said it would take because we had kids in school that would be coming home. Second issue, they ordered the wrong windshield. Once he got there, we watched as he struggled to get the windshield installed. He had to try a few times. Two hours later, they were finally able to install the windshield. Third issue, the moldings on the side of the windshield fell off. They did take them off, but apparently the side molding clips were bad. We had to buy the clips (they wouldn't order for us or have them in stock). BTW they didn't recommend new clips when we set up the appointment. When we got the clips, they didn't have the right epoxy and we had to wait longer before the clips could be installed. Fourth issue, we were driving back from a 200 mile trip and the molding were falling off again. I called Judy and she told me I must be wrong they wouldn't install the moldings on our car. They don't need to be removed to install the windshield. Also, I told her I thought we had the windshield installed October of last year (it is now June 2016), but i didn't know the exact date. She said she checked here records and our install was over a year ago. I looked at my bank statement when i got home and the charge was in September 2015. She totally lied to us. Now we need to go get the molding redone and i am thinking this will be on ongoing issue. Look at the other reviews even if they have alot of stars. You can see they still had install issues. Don't trust her "27 years in the business" speech, just go somewhere else. read more

I had Judy's crew replace the windshield in my daily driver truck when it got a crack. They did a great job at a very good price. After my experience there with my truck I knew this was a place that I felt comfortable taking my '67 Mustang to have the glass replaced. I needed a new windshield and just needed the back glass re-installed on the freshly painted car. I called around to several places just to get estimates to compare to Reno's and most of the other shops did not want to even touch my classic. Judy gave me a great deal on quality glass with installation and they came out to my house to perform the work since the car was not running. read more

I have now taken two of my vehicles to Reno's Auto Glass for window replacement. Friendly and fast service and very good prices. read more

I took my car to Reno's Auto Glass to get a cracked windshield replaced. I was able to get this done quickly and everything was great. A couple of months after getting the work done, a piece of molding framing the windshield flew off while I was driving on the highway. I called Reno's and they called the Ford Dealership to find the part number. Apparently this is a common problem with the Explorer and it is recommended that the two side molding are replaced when the windshield is replaced...to the tune of $139 per molding! I was willing to pay for the piece but Reno's insisted on paying for the part and installing at no charge. Now THAT is customer service! I will continue to use Reno's for my auto glass needs which will hopefully be minimal but I figured I could put a great review online and perhaps repay them by sending some customers their way! read more

This business is one of the best for customer service. The owner, Jude, went out of her way to find a window replacement for my Cadillac. It took about a week to get a used window, but the final result was an outstanding fix and a decent cost. read more

Reno's Auto Glass is the place to go if you want great service! They went the extra mile as they made an exception to squeeze us in on short notice. I love helping local businesses thrive and will only use them in the future for any glass needs we have. Their pricing is right in line with everyone else, but the difference is personal, local, caring service. We called Safelite, and they were as corporate as it gets. No thanks. Judy and her team were fantastic! read more

I went a while back and got my drivers side window replaced on my 2001 Toyota Solara. We did have it replaced with a non-manufacturer glass but the installer didn't know how to install it, so it goes all over the place and never rolls up right. I didn't go back to get it fixed cause I don't trust the installer to correct the mistake. All in all I would never go back or recommend this business to anyone. We spent well over $250 and it's worse than the original problem we had. read more

Judy is the best!!! My car was broken into and my window was busted out. I found her online and she was able to get my car in today. They had my window put in in less than 30 minutes!!! She is such a genuine and loving person. She adored my son and he loved her too. I just met her today and I feel like I've known her for years. The guy who put my window in was also very nice. If your looking for auto glass to be replaced to is the place you need to go to!! I would HIGHLY recommend their services! read more

Reno's Auto Glass - Quick and fast and an excellent job. Doesn't even look like anything happened!!! - Auto Glass Services Near Me - Vancouver, Washington

Fast and friendly service. Been a staple in Vancouver for 20+ years and I can understand why. I called this morning and was able to get a quote, an appointment, and my window fixed all in the same day. Extremely fast service at the shop and the staff was personable, knowledgeable, and accommodating. My hope is that my car doesn't get broken into again, but if it should happen I know where I'll be taking my business. Thank you, Reno's, and great work! read more

I really wanted to give this place a decent review, because Judy seems like a very nice lady. Unfortunately, I can't. I went in for my scheduled appointment, they took off my plastic I had taped on, removed a bit of residual glass, then go to try and put the wrong piece of glass on. Spoiler alert: it doesn't fit. So they take a look at my registration for the VIN number (which he never put back in my car, btw), and he notices that it says "sport" ... you know because it's a sport utility vehicle. So they reorder the glass but for a different make that uses the word "sport". Another spoiler alert: also does not fit. On top of that, both times that they took my plastic off I had to ask them to put it back on. Both times they did a very poor job on that. For the cherry on top, the installer made a comment with a racist undertone- I guess he thought I wouldn't mind because I'm a white lady in Vancouver? Judy recommended I try a body shop since they couldn't find the right glass. Instead, I just went to a different (and yes, slightly more expensive) glass installer. They had no problem finding the right glass and installing it in less than an hour. Save yourself some time and a headache and just go to the place with the slightly higher quote. read more

Not the best or most professional but you get what you pay for. Customer service was friendly then quickly changed to annoyed/rude when things got confusing. Installed guy was nice and helpful but left the inside of my car messy and didn't put things back where they belong. read more

After calling other auto glass shops in town, none would make an exception and do a windshield replacement on Saturday. I called Reno's Auto Glass, and Judy said...No Problem, I can have someone here and get the job done for you Saturday morning!!! Customer Service is a 10 star. 8:30 Saturday morning, Dwayne arrived and had the windshield replaced in a less than one hour!! I cannot stress enough the great customer service from Judy, the owner and Dwayne, the installer! To have a business care enough to make it work with my schedule was important. There are still good people out there that care about taking care of the customer!!! Thank you!! Judy I. read more

I ended up choosing to take my boyfriend's truck here for a new windshield after reading the reviews here on Yelp - and I have to say I was not disappointed! From the first call to schedule the appointment to the time I was driving off the lot, it was all positive experiences! Judy was great to work with, super friendly, and pays close attention to detail. The windshield came out perfectly and my boyfriend couldn't have been happier with his Christmas present. I would take every car I own back here if/when needed. Highly recommend! read more

She stood me up. I scheduled an appointment for 2 weeks out. I called the morning of to verify if the appointment was at 12 or 1. She took down my number to call me back in a couple of minutes because she was with a customer. Needless to say I am STILL WAITING FOR MY CALL!! Very unprofessional if you ask me. read more

Excellent service and the best deal in town. The first time someone broke into my car, I called around to all the shops in town to figure out the best price and the fastest service. Judy undercut the price of the competition and got the glass faster than anyone else could. She also recommended that I change my deductible on my comprehensive insurance to $100, which has saved me a lot of money. I have gone back to Reno's every time I needed glass work done since then, replaced a couple windshields and just recently another break in. Usually I go to their shop for repairs but this last time, the technician actually came to me and fixed the window while I was in an appointment. What service! They even took my door apart and cleaned out all the broken glass from inside the door. I would highly recommend them to everyone needing auto glass work. read more

Had a nice big crack in my windshield that seemed to be getting larger every hour thanks to the gravel used on the freeway during Snowpocalypse 2017. Called around for quotes and availability, several of which were 2-5 day wait times. Talked to Judy at Reno's on the phone and I was able to get in the next morning at a really good price. I am more than happy with the work done and wouldn't hesitate to return if the need arises. read more

I have used them many times for glass and mirror issues. They are hands down the best! I only wish they were closer to me, but worth the drive. read more

Judy, the owner, is fabulous. I received SUPERIOR customer service. I have a special needs child, and it was going to be a little difficult for me to get to the shop for them to fix my car on site. If I did get to her shop, it would have taken a week or so. Judy worked it out so I could have my windshield replaced the very next day...from the comfort of my own home!! The guys that came to put the window in were polite & professional, not to mention, super efficient! After contacting Judy, I didn't feel the need to call around for one or two other quotes...her great service was evident from my first conversation with her via telephone. read more

Excellent job, very accommodating, and extremely fair pricing. Judy is a wonderful person to work with This just the kind of business that you want to support. read more

I can't say enough how awesome Judy and her staff were today! I had an unfortunate incident where simply shutting my truck door caused the passenger side glass to shatter. I called just at 830 and within minutes she had located the glass and set me up for an 1130 appointment. Got there a little early but they were ready for me and had me in and out in 30 minutes. Price was fair, they cleaned all my windows and vacuumed out the residual broken glass. She even gave my 6 yr. old daughter a couple dollars to go across the street and buy a treat! Amazing service and if I ever have a friend or relative in need of glass repair, I would send them to Judy in a heartbeat. Thank you Judy and your staff for courteous, quick service! read more

I have been a satisfied customer for 20+ years. Judy has always gone above and beyond to make sure our vehicle is done right. No job is too big or too small for Reno's Auto Glass. I have referred many people to her who were glad that I did. Her staff are very courteous and know what they are doing. read more

No problems, got us in quick first thing in the morning and had it ready to go early in the afternoon. Price was right on target, and the communication was above and beyond. Thanks! read more

I drive a 1971 Datsun 521 truck and was having trouble with the windshield seal leaking - I needed a shop that was willing to go the extra mile because it's hard to find glass for my rig. I was referred to Reno's by my co-worker - Judy did an outstanding job of getting me a new gasket and looking for a new windshield for me. In the end, I found a replacement windshield at the junkyard. However, it was the wrong size. Joey and Judy were able to salvage my old windshield and replace my gasket without damage. They totally went above and beyond by cleaning up the shelf where the windshield sits. There was epoxy from the previous install that needed to be scraped - they also removed surface rust and primed so that no furture rust will develop. The charge was reasonable and the work was outstanding. I highly recommend Reno's - Excellent shop / people and they will take care of you! read more

Great personal fast and Judy rocks it!!!!!!!!!!!

Great, efficient service. Not the cheapest, not the most expensive, but guaranteed work you can trust. The dealerships subcontract to Judy, might as well go to the source for faster, cheaper service. Although my reason for coming here was because someone broke my car's window and stole my briefcase, Judy's quick and friendly assistance almost made the whole experience pleasant. read more

Excellent, personal, customer service. Speedy installation. The owner is very obviously on top of her game. Pricing was better than three or four other local spots that I got a quote from, and they were able to get me in and out in under an hour. They practically walked out to greet me when I arrived, and made sure to provide me with after-install advice when they handed back the keys. All in all, an outstanding experience. Thank you, guys! read more

Great work, fit me in, same-day - and finished sooner than the estimated time! Also, costs were very reasonable. Support local biz!

Top notch! Customer service was great and even though our window replacement was hard to find, Judy kept us in the loop the whole time. Very satisfied with the experience and highly recommend. Fair pricing and love supporting local small business! read more

This was my second experience with Judy, and I'm a fan of Reno's Auto Glass. Great service and good priceing. They cleaned all of my windows inside and out, cleaned my dash, and vacuumed my floors. Judy did all she could to work with my schedule and got me in and out in 4 hours. read more

Called and spoke to owner Judy who is very personable. Excellent customer service. Was in same day for front windshield replacement for my toyota corolla. In and out in 30-40 minutes. Cheaper than other places I called around as well. read more

They got me in really early in the morning because I was unable to come in during their regular hours which was awesome! Dwayne did a really good job. Fixed my chip in less than 10 minutes!! read more

Worst EVER! They did such a shotty job I now have water coming into my truck that has created a mold problem! I am furious with this company!! The whole situation was horrible. I called about a rear window for a 98 Ford Ranger and set up appointment to come in. When I came in she soon realized they had the wrong glass to replace and began calling around trying to find the right one. She acted as though I should know her profession by saying I should have told her I needed a window for a 97 for that truck because that is the date on the door sticker...even though the registration and title say it is a 98. I wouldn't know there can be a different year for when it comes off the manufacturers belt line and that may constitute a different part. I sat there forever while she called around and waited for calls back and dealt with other things...easily over an hour. Finally she said they could use what they got and make it work otherwise it was going to cost $100+ more and I would have to wait. She said the glass was same size, just didn't have some brackets or something. So went ahead with that. When we got our truck later that day, the glass looked fine but the black gasket around was sticking out on the two top corners. Not flush against the truck. I took it back the next day and the guy put some black putty in there and pushed it down. I asked whether that would hold and what if water got down there. He told me it would hold great and if water got down in there it just goes down and drains back out. TOTAL LIE!!! We now have mold growth, pools of water, and around the ENTIRE black seal its sticking out (not flush against the truck) SERIOUSLY...we paid $300 for this crap job and now its ruining our truck!!!!! read more

This is the second time we have used their services - replaced a side and back window of our truck. Judy and the installer were very accommodating and friendly. Made a special trip back to the shop so I could get our truck after I had missed closing time. Great service and great price. Definitely recommend Reno's Auto Glass. read more

I had the passenger side window of my 1987 VW Jetta shattered and all of my college school books and supplies stolen. In a time where everything seemed to have been going against me, there was Reno's. Hands down the most accommodating customer service ever. The replacement was quick and done in between my classes. They offered payment options incase I was in a financial pickle. I paid the full amount, but it was the shops willingness to do the extra. I hadn't gotten around to vacuuming the glass out of my car and when I came to pick up my car, all of the glass was vacuumed and the plastic and tape was cleaned off of my car. Took business cards to hand to those in need. GO HERE. read more