I visited Casa with my mother and brother for what was supposed to be a celebratory family dinner. The chef, food quality, and servers were genuinely excellent, and I want to be clear that the wait staff handled an extremely uncomfortable situation as well as they could. Unfortunately, the conduct of the owner, who introduced herself to us as Jupira, turned the evening into one of the most violating restaurant experiences I have ever had.
Before she came to our table, we had already noticed an extremely loud and disruptive nearby table. The noise was so excessive that my mother, brother, and I had trouble hearing one another. The owner was part of that table. She was vaping inside the restaurant, drinking, speaking loudly, and behaving in a way that made nearby diners uncomfortable. From our table, we observed her repeatedly touching and groping the people seated with her before she eventually came over to us.
When she approached our table, she touched my hair and neck without permission and asked what I had been pointing at. She then introduced herself as the owner and began inserting herself into our meal. She sat uncomfortably close to each of us, placed items onto our plates, repeatedly touched my brother's water glass with her hands, leaving visible handprints, and invaded our personal space in ways that were completely inappropriate.
She also appeared heavily intoxicated. Her breath strongly reeked of alcohol, and as she spoke loudly over us, saliva was landing on and around our food. My brother was visibly uncomfortable when she sat on his lap. She then moved next to my 66-year-old mother, squeezed in beside her, held her down, and kissed her cheek without consent. My mother, my brother, and I all felt deeply uncomfortable and violated.
During this interaction, she repeatedly told us that her son would be starting at MIT in September and loudly discussed how hard she had worked to "get him there." She also shared inappropriate personal details, including comments about using tuition payments to control his choices. These details are included because they were specific, repeated, and memorable, and because the interaction was not a brief misunderstanding; it went on long enough to derail our entire dinner.
The most disturbing moment came after she asked about my phone wallpaper, which was a photo of my 2-year-old daughter. My mother mentioned that we were out after visiting my newborn second child. The owner then made an offensive remark about the nationality of one of her in-law relatives (her cousin's husband or son-in-law). I told her that my wife is of that same nationality and that I did not condone or agree with the comment. In response, she told me my opinion did not matter and then jokingly wiggled her fingers over our entrée plates, saying that I should not say anything or else she "might poison" our food.
At that point, we no longer felt comfortable continuing the meal. We asked for the check, explained our frustration to the staff, paid in cash, and left. We still tipped the servers because they were kind, professional, and not responsible for the owner's behavior.
Again, the food and staff were excellent. But no quality of food can make up for an owner vaping in the dining room, appearing intoxicated, touching guests without consent, touching food and glassware, making offensive remarks, and joking about poisoning a customer's food. We left feeling thoroughly disgusted and violated. I would strongly caution anyone considering this restaurant, especially for a family dinner or special occasion, to choose somewhere else. read more