Juan saved the day on October 20, 2023! We arrived at our winter home on a very, very hot day on…read moreOctober 19, 2023. We suspected there was trouble with the A/C by the morning of the 20th. However, we were unable to call anyone till mid afternoon on the 20th due to previous commitments. To our amazement, Juan was able to come very quickly, diagnose the problem, give us the bad news as to what needed fixed, along with an estimate of the cost to fix it. When we asked how long we would have to wait to have it fixed, assuming parts would need to be ordered, etc., imagine our joy when he told us he could fix it right now! So within about 2 hours of us calling Desert Sun, our A/C was up & running like new! We were very, very happy! Thank you Desert Sun & Thank You, Juan!

8/30/2022 Terrible…read moremanagement. Isaac was completely unresponsive from the start. Isaac was disinterested when he came to our house and acted as if we were putting him out by getting a quote. I had to follow up with him several times just to get scheduled. They started on a Thursday and couldn't complete until the following Monday which we were made aware of. They did not properly hook our existing system back up on Thursday and did not have any AC Thursday night. We had to call Friday to have a tech come back out just to have AC for the weekend. During the install on Monday, a tech fell through the ceiling. Understood that accidents happen, but Isaac didn't care at all when I reported it to him. I called the office and spoke with Jonathan. He didn't care and said Isaac is a manager and will take care of it. I then talked to Joe (claimed to be the owner). Extremely rude and also didn't care about the situation. They left the hole open for 4 hours which allowed blowing dust, debris, insulation and 100 degree heat to constantly blow in. We had to throw away multiple items due to damage and had to clean the entire house that night. Also had very shoddy installation. Most of the registers are cut in crooked and other than 2 techs, their labor force was unskilled and provided terrible workmanship.

There were a couple very positive things that came out of this…read more Enrique responded rapidly and was able to help me upon short notice. The work he did exceeded my expectations. I am very satisfied with the physical nature of the work he did. However, his payment structure and lack of payment system is quite bothersome. There was no clarity as to how I should structure payment so I had to be the one to suggest how to proceed with payment. He suggested I pay through Western Union which is something I've yet to be asked. After completing the job, he then proceeded to pester me for payments even though I was busy completing my own work during the weekend. Without even letting 24 hours pass, he was contacting my friend, who was helping me, trying to follow up for payment. I thought I had made a payment within that time frame, but in my business, the transaction was not confirmed via PayPal. Within 36 hours of the completion of the job, he sent me a "lien notice" stating that he would charge an extra $400 on the job. Note that this all took place over the weekend when most people are not conducting financial transactions. The lack of professionalism and the ambiguity of the contract services need to remedied. I am a specific situation since I am remote and not located physically in Arizona. Those who choose to contract in person will likely not have to deal with such circumstances. However, those not located physically in Arizona need to be aware. My intention had never been to not pay for services and to be treated as such within less than 36 hours is completely unprofessional

Exceptional response time, he came out right away and did an on site review. His pricing is really…read morefair and there isn't any hidden fees. This company is very honest and works fast to get things done. Very happy with my barbecue grill, very up to date with modern styles!

I had an excellent experience with Mike S. From Mid-state Refrigeration…read more Mid-state quickly got me on the Schedule for the next day and Mike arrived right on time. From the start, Mike was professional, knowledgeable, and transparent about what needed to be done. I've never felt more comfortable.Mike really showed he genuinely cared. You don't see that kind of integrity and customer care every day. I highly recommend Mid-state Refrigeration and in my opinion, their best employee,Mike S. to anyone looking for fast, reliable, and trustworthy HVAC service.

I thought Mid State was reasonably priced. Very professional, great clean up and finished the job…read moreall in good time. No problems what so ever, my A/C works great.

From day one !! These guys are amazing ! Very professional , communication goes above and beyond …read more We were well informed on start times along with progress . They do start early and get right to it , no messing around !! They work hard at what they do and this is only prep work day 1 .. I highly recommend this crew . I had water and snacks for them , that's just the type of person I am .

Art and his team responded to come out and give me a quote on a patio, started the next day and was…read morevery prompt at returning messages. The quote was a great price, amazing work and they were prompt, efficient, professional, friendly, they know their job and they know how to follow through. Received the quote and the quote didn't change, work was amazing and I didn't worry at all that they might not show or start the work and raise the price. I will definitely use them again and definitely recommend them to everyone who needs concrete work done. Thank you! ... side note, I wasn't at the job site. It was for my disabled dad and I could be sure that they would be professional and take care of my parents and I didn't have to be there to make sure the job was being done correctly. Art and his wife even stopped by after the job was complete to follow up and offered to put in a step for my dad at no charge. I'm seriously impressed. Family owned business. Hire this guy. You won't be sorry

Purchased a replacement HV AC unit with installation. I cannot say enough good things about how…read moreprofessional these folks are. They provided excellent advice and Counsel on the type of unit that I would need to replace my old worn-out one and insulation was quick and efficient. I found them based on a recommendation from a neighbor 1 of many who had used this company in the past. I would not hesitate to recommend them to anyone her needs good advice and quality work.

David is amazing, simply the best! They did a great job for a great price. I feel secure in the…read morework that they did and won't hesitate to use them again.

Great service! Frankie knows his stuff and has a great crew. Honest, on-time and very fair-priced…read more I have a good sized yard and they a wonderful job cleaning and prepping it for landscaping rock they spread. (a LOT of it). SO happy with the work they did on my yard and this is the company that will be handling all my future landscaping projects!

My husband and I have never worked with such a frustrating person as Frankie Rodriguez. He has the…read moreworst attention to detail of anyone we've ever worked with - it's virtually non-existent, and my husband is currently interviewing for a replacement team. He does what he feels like rather than what we as the homeowners need, and the product is very poor. He has cost us a lot of money with plants and trees lost and needing replacement due to his carelessness, and he has on more than one occasion damaged our property. He doesn't notice problems, doesn't get on top of things soon enough, ignores items that obviously need attention, and doesn't listen. Perhaps he's capable of very simple projects, but anything requiring even the least bit of sophistication appears to be beyond his capabilities. He promises a lot but doesn't deliver. We deeply regret hiring him, and can't possibly recommend him.

Great job . We used them two time and will be using them again. they do what I ask for and give me…read moretheir professional opinion as well. All work was done in a timely manner. Thank you I love my backyard.

Jose heard our vision and made it happen. We recommend him for your landscaping needs.read more

We shopped around a bit for landscape rock and settled on Riverside Rock and Boulder. Great prices,…read moreexcellent variety of rock and very responsive and willing to address our questions. We also got a quote for paver installation and found they had a very good price. We'll use them in the near future - we have to budget for that part.

If you want a nice looking yard, Riverside is a good choice. The finished product is beautiful,…read morehowever, if you are wanting your project done in a reasonable time, keep looking. They were supposed to start in February but didn't get finished until mid-April (we paid in full in Nov). Their communication with us and each other is terrible. If you talk to the owner, Jeff, he doesn't relay the info to the workers, or it appears that he doesn't. If you talk to his wife, she doesn't relay the info to Jeff or the workers. It was very frustrating, not to mention the guys that came did not speak a lick of English, the foreman even had a hard time communicating with us. Jeff's main excuse for the delay was Covid, he had it 3 times, which, I believe, but that never stopped his business from running. His crew was still working while Jeff was out sick, why would Jeff being sick delayed our project that we had planned out with him since November, I do not know. The crew would come for an hour, maybe 2 and then leave and we would not see them back for a week or more (usually more). I did change a few things, like plant choices and the river rap but both were minimal changes but took Jeff about 2 weeks to actually change it. The change took the guys maybe 20 mins.... But yet it was my fault there was the delay. We asked for the job to be completed by April 1st, we had family coming into town, they said it would be. We had our plants in and 1/3 rock, no lightening, no extended walkway and it sat like that for 2 weeks and that's when I emailed Jeff to finish or give us the remainder of our money back. They were there that week and finished. It's been a month since they have been done and we have one light that is the wrong color, we are still waiting on them to change it. My front yard does look beautiful and overall they did a wonderful job, it was just a headache to get them to work and to finish. If you're a more patient person than I am, then I do recommend this company.