Don't fall for the upsell. They quoted me nearly $1,700 for unnecessary repairs.
I brought my car in for a maintenance inspection and oil change on Oct. 20. To address a rattling sound, Carzilla wanted to replace my rear upper control arms, steering knuckles, and shock absorbers. It felt like they were just guessing and replacing everything, so I went for a second opinion. The second shop diagnosed it correctly as just the stabilizer links. They replaced them, and the noise is completely gone. My other parts were confirmed to be in good working condition, despite the age of the car.
I wrote a Google review to share my dissatisfaction, and two weeks later, Carzilla replied. They claimed they had recommended the stabilizer links and justified the $1,700 quote by claiming my parts were "dry rotted."
This is dishonest. They never once mentioned or quoted stabilizer links (as you can see on my attached invoice). Furthermore, this same shop inspected my car on August 27th. I had requested that inspection specifically because the car hadn't been driven at all while I was away on summer vacation (July to mid-August). At that time, they said the suspension was fine. It is highly questionable for the car to go from "fine" to needing "$1,700 in repairs" in just two months.
To sum up: They failed to diagnose the problem, tried to upsell me, and then were dishonest in their reply to my Google Review. Please do not use this shady business. read more