TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

I have been going to this shop for more than 20 years, always had a great experience. I was a…read morelittle apprehensive this time as I found a new owner but I thought a new owner would not make a difference. I was very wrong! I asked them to replace brakes in our Lexus Nx200t. They charged me to replace both brake pads and rotors, front and back. The brakes were functioning normally but the car started making a squeaking sound whenever I was turning right. They agreed to look into it but I had to take it back twice; the first time they sent me back although they told me to come on a Monday morning. After the second visit, they said that my wheel bearings needed replacement and the squeaking sound had nothing to do with the brake job. I argued that the sound came only during turning sharply, but they were dismissive. I took my car to Doc's automotive, and they were surprised that the brakes had not been greased. Doc's Automotive fixed the noise but I had to pay a good amount of money, which included three hours of labor. I need to mention that the Lexus came with a lock for lug nuts and they used unnecessarily high torque to shear the lock and lug nuts in the front wheels. Doc's automotive said that the back ones were crushed and new wheel lug studs had to be put in. I will never go back to this store again.

Top notch work, fair prices and they will NEVER steer you…read moretowards things your vehicle does not need. highly recommended

Rapids Auto Service is freaking awesome! Jake really gives a damn about customer service and takes…read morecare of his customers. His prices are fair and he does excellent work. He doesn't believe in charging people for things that they don't need just to make an extra few dollars now. I'm definitely a customer for life!

These guys are professional friendly and do quality work for a fair price. They take appointments…read moreand stay on schedule. Modern services with technology based reminders, updates and quotes.

Staff was friendly, thorough, and informative! I trust them to make sure my vehicle stays running…read moresafely.

Everything went well! Jerry is a fair, knowledgeable mechanic who communicated regularly when…read morehaving difficulty obtaining the part from the auto company. He repaired the car quickly upon obtaining the part. Quality and Value with Jerry's is Outstanding!

I don't even know where to start with this business. They did a fantastic repair job on my Subaru…read moreOutback. I would definitely recommend them and will be going back for any future needs on my vehicles. I brought my vehicle in for some front end suspension work and they found some additional issues that they put on as a "Watch" item that didn't necessarily need to be done right away but that I should keep an eye on. I am glad they didn't try to push those items saying they were needed right now but the actually let me know to keep an eye on them. I did end up just getting everything repaired as I knew some of them were going to be needing to be done soon anyway. Staff was friendly and I really liked the photos that are included in your estimates showing work progress and areas of concern.

Moe is one of the best worker in there I can he was. right there he is the best I will be back…read moresoon. I just really love these people.

Always courteous service. They never try to push extras like other oil change places. That's why…read moremy wife and daughters don't mind taking their cars there.

I've been going to Outshiner for several years for oil changes. They may be priced a little higher…read morethan other oil change places, but their service is much better. In-between oil changes I have stopped there to have my fluids/tires checked, they have even changed a headlight for me free of charge. There was one incident where they made a big mistake during an oil change. The bottom line is they owned it, came out to my house to make it right and compensated me for the mistake. Everyone makes mistakes, but I think it is how you handle the mistake that tells the true story of a business. They also own a car wash and if you get your oil changed, they give you a deal on the car wash. Overall, Outshiner provides very friendly, efficient, professional service.

We are happy with the service Parson's provided. They are knowledgeable, skillful, prompt, very…read morecourteous and accommodating, and reasonably priced. Thank you to all at Parson's for your service and dedication!! Elena

I went here to get my brakes and rotors changed. So amazing and prices are so good. They were very…read morequick. Would drive the distance to go here.