Owner is very willing to accommodate your cake wants and needs. I didn't love the stock cakes and what was in the books, and he told me "whatever you want, I will do"... And that he did. Willing to accept valid coupons with no issues, as it was with the last owner. Grateful he feels that the customer comes first! read more

Carvel - Cake colors and decorations were all the makings of exactly what I wanted. - Ice Cream & Frozen Yogurt Near Me - Ridgefield, Connecticut

Worst service of any Carvel. Staff doesn't greet loyal customers and refuses to give extra toppings. Zero stars if I could.

Horror, New owner worse that the last one.. and last one was a creep He gets an attitude when you ask for a receipt ..3 experiences this summer .. All the prices have doubled in the last year It's dirty , the 2 workers I've interacted with this year are physically dirty His portion size is at least 1/3 smaller than last year He uses nasty paper cups not the nice carvel PET cups Norwalk or Danbury charged 40% Less for the same thing and the portion is larger Avoid read more

Not the same place it is was the only erver is often physically dirty. The desserts are made incorrectly and he will argue with you if you ask for the correct ingredients. We have tried a few times since the new owner. Today was the last straw, we got a terrible $10 Oreo milkshake that was mostly milk! read more

Still in shock. I went to purchase an ice cream cake. The man behind the counter asked me if I wanted writing on it, I said yes. He took it in the back, removed the sticker price, and put on a new tag that changed the price to $20 more!! When I questioned him, he quickly gave me an attitude and told me he "couldn't undercharge customers." I told him I understood that, but the reason I was upset was because he changed the price tag after he put the writing on it, thinking I wouldn't notice. I told him I was very uncomfortable with what he did and he proceeded to be very rude to me and I quickly saw I was not going to get anywhere with him. I've never had such a negative experience like this but I definitely won't be going back. I'd rather not bring my family or my business to a place like this where the customer is lied to and then talked to in such a mean, demeaning way. Plenty of other ice cream shops to go to! read more

Best Carvel in the New York Metro area. Quality of their ice cream is excellent. Service is good.

I was so shocked when I went into this Carvel. I've been here many times and it's always been clean. First, I was hit by a very unusual odor, which I think was a cleaning product very overpowering. Then they seem to be out of the ice cream that I ordered, which was nothing unusual. So I settled for a black-and-white milkshake, which was absolutely awful. The boy behind the counter was wearing a dirty shirt, which one should not wear when dealing with food. If he was a mechanic, I could understand wearing a dirty shirt. When he gave me my milkshake, he never handed it to me. He just left it near himself on the counter, so I had to reach over to get my milkshake. The whole experience was very weird. I would never go back. I'm so disappointed in Carvel. read more

I arrive and immediately my order is shut down. I ask for something else with hot fudge and no, it's not working. Then i proceed to say " can i have toppings" he responds "no" and hands me an ice cream that was not my order. I sit and eat there and the ice cream was terrible. The people behind me order they receive there order and get both jot fudge and toppings. This place a joke and picks who they want to give good service and as a former costumer they give no respect and sucked overall. read more

bad service teenage boy is weird doesn't have good customer service skills. they were doing prep work in the front of the paying area. ice cream was under whleming and over priced worst ice cream in town read more

Besides having the best ice cream cake, they're super clean and nice! Everything is covered which is really great given the pandemic.

I've been going to and loving Carvel for literally four decades. You can't run out of chocolate soft-serve. You just can't. It's like McDonald's being out of fries. This one did. In April. read more

This Carvel has not disappointed us, always clean, friendly and quick service. They are accommodating too with tops or special requests. I've found it to be the best Carvel in the area. read more

I was going to a show in the neighborhood and stopped by here for some dessert. I was happy to see plenty of free parking. I tasted the Nutella soft serve and it was to die for! I got a small Nutella in a waffle bowl. Now I have a big appetite for ice cream and could eat a lot in one sitting. This portion was not stingy and I would call it a medium or large rather than a small. It was close to $5 with the waffle bowl but very much worth it. Plus one star for having a bathroom, a sink and soap (you don't want to know how many places I've seen that don't!). I would most definitely return if I'm ever in the area again. read more

Carvel - a view of a restaurant from across the street - Ice Cream & Frozen Yogurt Near Me - Ridgefield, Connecticut

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Went to visit this Carvel store today to get some ice cream and get out of the sun. As i approached the storefront it was the usual Carvel store front but at the side of the front door i noticed a bowl of water, for dogs i had to assume, it was nice to see that the store was so pet friendly. Entering the store i noticed staff hard at work making ice cream cakes and talking with customers ahead of me, the store was clean and neat, tables clear and shelves stocked. I ordered my cone, a Vanilla soft serve, no sprinkles on a cone, was served promptly and dismissed pleasantly. Overall it was a good experience with pleasant people on a hot day. A+ to the service Extra Points for Pet friendly nature. read more

I used to give this location 5 stars and a very high review. The new manager may have improved the interior, but replaced the staff that knew us, welcomed us and were a joy to see on our weekly trip with himself, another person or two (presumably related) who do not have much personality. On top of that, when presenting VALID coupons, they begrudgingly accept their own offers, have terrible customer service skills, and I've never seen smile - and the worst offender? The new owner/manager! Carvel needs to have better screening when it comes to allowing people to purchase their locations and run their franchises. This new management is going to kill what used to be a great business with poor attitude and rude behavior. This new management and staff is absolutely awful. Bring back the old girls! read more

Absolutely love it here! I don't know what that woman below is talking about regarding the new servers- she must not be good with people! They were so sweet to us and seemed to be genuinely kind people. I've also run into the manager a few times and he is so nice! The ice cream is great and I love the pumpkin soft serve. Couldn't give them a better rating. The shop is really nice inside, the staff is absolutely wonderful, and the ice cream is great! I also got a cake the other day and asked for a personalized drawing- they had no problem with it and it came out wonderful. Everyone loved it. Love taking my kids here and will continue to for the years to come. read more

Went here on that beautiful sunny day, a perfect day for ice cream. Looks like they got new owners again but I am glad they did! The Ice Cream is cold but the people there are warm. Glad to call this shop my new home for ice cream read more

Fudgy the Whale lives on! Easy in and out with parking. Yummy ice cream and treats. Good service.

Okay so the service isn't always great but the favors and the choices are good. Every time I go there I see a new flavor or a new milkshake, etc. I think Evie just had a bad experience. read more

We stopped by here for their delicious Nutella soft serve. it was awesome. The texture of it was very good and not icy. The drive to here was very nice, it's a cute little shop with sitting available. The person who served us was a very nice gentleman and pleasant to talk too. Must definitely come back here if I'm in the area. read more

What a disappointment this place is. The staff is rude and thinks nothing of asking customers to leave in the middle of a sundae so they can close. Used to be that shop owners were nice to their customers, They do not belong in this nice town with that attitude. Not to mention that the ice cream is sub par and overpriced. Save your money and your calories. read more

This is the most adorable Carvel that I've ever seen...and of course the Carvel is yum, yum, yummy!!!

Great place for a birthday party - make your own sundaes, balloons, games, custom cake, pizza next door- They do it all! Wonderful staff and you can't beat the price. Definitely check it out! read more

I recently came to Carvel after quite sometime and I was pleasantly surprised. The whole store had changed. The service was great! There were many choices to choose from! I would definitely come again! read more

I've been there more frequently as of late. The service is definitely above average. Overall, they take care of the whole customer experience. The new milkshakes and flavors they have are absolutely delicious. This Carvel seems to be getting better and better! read more

This place is run by high school kids who have no idea what they are doing, and are just there with their friends trying to make a buck, not caring about the customer. Both soft-serve machines were broken, and they made the sloppiest cones I've ever seen. They didn't even use gloves, and didn't care if they touched the ice cream. I never saw them once wash their hands. STAY AWAY read more

New owners recently took over and it is hard to believe the service could be worse but it was. Who I believe was the manager or owner was looking at youtube with a young employee couldn't be bother to greet me and when she asked for my order her level of disgust in helping was very evident. I had to repeat the order three times as she was busy looking at things happening outside. I came in to place a cake order and get a snack for a little one. After paying for the snack she promptly walked away when I asked for cake information. I waited for her to come back for several minutes and no one returned. She was so rude it was hard to believe. Oh well she lost out on a very large cake order. To top it all off, when she gave me change for the snack (a cup of ice cream) she never gave me a spoon and they aren't readily available. Find another Carvel in Danbury or Mt. Kisco. or Stop n Shop in the same complex. read more