The process was simple and fast. There customer service is great they answer any questions you have all I would say make sure you do research on the car you are going to buy unfortunately used car can be unpredictable I had to try 3 different cars before I got the right one. read more

Made it very easy and convenient. From the beginning to the end. Very professional service. Highly recommend! read more

Bought a car from Carvana. Only had car for 5 months. Had major issues with it. It was non-operational, and could not drive it whatsoever. Carvana referred us their bogus 3rd party warranty company for assistance. The warranty company was a joke. The name of the warranty company is Silver Rock. The warranty company had their Mickey Mouse of a car shop diagnose the vehicle. They said it was the EV battery, which would have costed approx $10k to replace and they don't even manufacture the battery any longer. Plus, finding an EV battery would have been like finding a needle in a haystack...and they were back ordered. Carvana and their warranty company said there was nothing they could do for me. The kicker is that if I was able to find an EV battery replacement for $10k...it would have costed half the total cost of the whole car. I endured a month of pure hell! After a month of spinning my wheels...I ended up getting the car towed to a dealership. It turned out that the car was mis-diagnosed and the dealership fixed it in several days. The issue was covered by the car maker's manufacturer warranty. Basically, Carvana said that the issues were out of their hands...and was going to stick me with a lemon of a car. What a nightmare! BUYERS BEWARE!! If it sounds too good to be true...it probably is! read more

Carvana Westminster - Auto Loan Providers Near Me - Westminster, California

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Love Carvana! The made it so easy to purchase and finance a car with absolutely no hassle, I did it from my bathrob at 3 am! Didn't need to spend hours talking to sleazy salesmen. I love my car and I love Carvana for making it so easy and fair for me read more

It was such a smooth transition to sell our car back. The facility was absolutely beautiful, and it was fascinating to see everyone buying and selling their vehicles in such a futuristic matter. I was super happy to see my little blue Nissan Leaf go back to Tempe, Arizona and find a new family for a second life! Carvana rocks! read more

Carvana Westminster - Bye-bye little blue Nissan Leaf! Speedy journey to your new home in Tempe, Arizona, and your third family for a second life. - Auto Loan Providers Near Me - Westminster, California

It was such an easy experience to sell my car. I got a great quote on my Lexus IS250 online and the rep David, was professional and nice. The process took about 20mins max which was great since I had my pregnant wife with me. Highly recommend this location as well as David. read more

Easy online financing and down payment process. Decent variety of vehicles available. They sell warranties from $36 a month to $50 plus a month for 3 years- this adds $3600 or more to your note. On the pick up day it was simple to get the car, as I made an appointment and was helped quickly. A few discrepancies were that the mileage on the documents was 26,000 more miles than was actually on the odometer. I caught this and it took 15 minutes to get the paperwork corrected. Second, the passenger front door was misaligned from the frame. Not sure how this happened or was it an accident. The carfax said no accidents, but those aren't 100 % accurate. They said that I had to do a claim through SilverRock to get the repair work. A miscommunication, as this should have been done during the inspection process before the car was sold to me. Now I have to get a rental car and possibly miss work getting the repairs. We shall see how it goes, I will see if they will cover the work - it takes 48 hours to hear something. read more

Carvana Westminster - Honda Accord - Auto Loan Providers Near Me - Westminster, California

Quite an easy transaction. Made simple and easy experience. Great setup right off the freeway. Thanks,Tony read more

Carvana did something almost unheard of these days -- they did what they said they would do! The purchase of the car was easy, with every step clearly explained. When it was time to get the car they were ready at my appointment time and I was immediately taken care of. I'm sold.... never another dealership for me. read more

Sold my car to Carvana. They paid $400 more than Carmax would've paid. Super simple process filling a few things online show up they look at the car make sure it's what you say. It is, just a couple of things to sign and there's a check. Awesome process highly recommended. read more

We recently sold our third car to Carvana and was yet again a great experience. Phillip called ahead of time to ensure we were going to be home for our car to be picked up. He arrived did the inspection and paperwork and the same day our funds were submitted into our bank account. Carvana is the way to go when selling a car. The make the process very smooth. read more

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Recently sold our car here and the process was super easy! You create an account on the website, answer questions about your car and take some pictures, then they give you an offer. If you accept the offer, you'll make an appointment to either bring your car to them, or have them come to you. We decided to bring our car to them. Keep in mind that it's appointment only but they had lots of times available (even same day). We actually didn't know this and tried to walk-in a few days prior and was told we had to start online first. Once we brought our car in, they double checked our ID, paperwork, and inspected the car. If everything matches what you submit online, then you're good to go! The whole process in-person took about 15 minutes. The gentleman who helped us was friendly. No complaints! read more

Carvana Westminster - In front of the car vending machine - Auto Loan Providers Near Me - Westminster, California

Absolutely a great experience selling my car! They make it so easy, transparent and come right to your door. Would highly recommend and plan to use Carvana in the future read more

I was worried about the process, as it seemed too easy and I thought there might be a catch. However, I was honest in my original assessment of my car and they gave me a great offer (better than the local dealer). The process was easy and straightforward. I requested pickup because it was easier for me and worth the $90 deduction from the sale price. The person that picked up my car was very nice and explained each step. Thank you! read more

They give you seven days to return in but expect to lock you into your plan on day one. I made a large down payment once I decided I was keeping the car. I was expecting my monthly to go down. Nope. Only if I had FULLY COMMITTED in the beginning and put the money down at that time. read more

Great, simple, and efficient sales process! Got the quote for the Tesla I was selling and then was able to schedule an at-home pickup the next day. The check (my choice to get check instead of ACH) was given to me after the quick 5-minute inspection. read more

Easiest car selling process ever. I had to schedule an appointment last minute. Sent my documentation online at 8 PM and had an appointment the next day. Filled out a form online, got a quote, inspection took 15 minutes, and I got my check. I was honest with the condition of the car and got a fair price. read more

So quick and easy to sell my 15 year old minivan with home pick-up. Carvana only took about 15 minutes. Much better than my last experience wasting several hours at an automotive superstore. read more

"Francis" was exceptionally professional and courteous. Kudos to the management for hiring a very thorough, knowledgeable employee. Francis performed the steps as noted on the email sent and did it remarkably quickly. Carvana is the place to seek if selling or buying a vehicle. Thank you Carvana..and Francis! read more

I was trying to sell my vehicle with them, they offered a price and it's good for a week. They asked us to pay the registration even though it's due in two months, we paid it. They said it would take 48 hours to process over a week later never get back they keep saying to wait.... Offer expires, nothing about the car has changed they offer $1,600 less than the original offer. DON'T RECOMMEND THIS COMPANY THEY WILL WASTE YOUR TIME AND MONEY. read more

Dear Carvana, I purchased a 2013 Lexus GS350 from your Westminster location and picked it up yesterday, despite it being over a two-hour drive for me. Unfortunately, I was very disappointed to find that the vehicle had not been washed or properly cleaned prior to pick up. While I understand that a used vehicle may have cosmetic imperfections, the condition I received it in was unacceptable. More concerning are the significant safety issues I discovered: The windshield is cracked. The tires are severely worn; the two rear tires are split, and the tread is dangerously low with wires visibly showing. As you are aware, it is illegal in California to sell a vehicle with unsafe tires. This poses a serious safety hazard, and I am requesting that these issues be addressed immediately. Please let me know how and when you intend to resolve these problems. I expect that the necessary repairs and replacements will be handled promptly and at no additional cost to me. I have pictures of the tires which I will share on your social media pages I look forward to your timely response. Sincerely, Elizabeth Garcia-Vargas read more

My husband and I had been trying to sell my car for 3 months. No serious buyers so we decided to try Carvana. Impressed with how easy the process was. Dropping off the car and payment collection hassle free! Would definitely recommend. read more

Carvana scratched my car in the delivery process. Approved a claim to fix the scratch. However, the car that "passed inspection" still needed additional mechanical work when inspected by a 3rd party mechanic. These fixes took a long time. I was not fast enough to get my car in for the cosmetic issue (2 days late) and now Carvana claims there's "nothing" they can do for the scratch they made on my car. read more

Effortless, efficient, professional and seamlessly sold the car to Carvana. Highly recommend over Carmax. Thank you for a hassle-free experience. read more

Selling my car at Carvana was an EXCELLENT first time experience! Staff were very professional & welcoming. The process (after pre-appointment documents upload online) was quick & smooth. Received my bank deposit the very next day along with follow up emails of completion. Thank you Carvana for the headache/hassle free experience! read more

I'm sure all of their employees are fanstastic. We specifically had Eyad. He made the process as seamless as possible and we were in and out of there in 15-20 min. Highly recommend to buy/sell your car here read more

One of the easiest car selling experience ever. In less than 24 hours from starting the process, we had a check in hand and our car was loaded up and off to its new home. I kept waiting for the "catch", but it was that easy. Would 100% recommend to anyone looking to sell or buy a car with ease and efficiency. read more

2nd car in a couple years I sold to Carvana. Price paid was what I consider to be very fair. No games. Paid 40 bucks to have the car picked up ...took all of 10 minutes. Great driver came for the truck. All good! read more

First time coming to Carvana in Westminster. Mainly looking to see what the current offer is on my car. It took awhile for me to find an available staff to speak to and then they were able to tell me the overall process of selling and buying a car. They did tell me that this location is mainly used for vehicle pickup, and the process is fairly streamlined once paperwork is completed online. They also have a 7-day return policy which gives customers some flexibility if the car isn't the right fit. Since test drives aren't available before purchase, buyers should be prepared to rely on the online listings, photos, and vehicle history reports when making their decision. Plus the 7 days return policy is helpful for this type of situation. read more

I ended up canceling my order completely after my experience with Carvana. Before coming in, I was told over the phone that my co-signer's temporary driver's license along with their previous license would be acceptable. Based on that information, we made the trip only to be told something completely different once we arrived. What made the situation worse was the way we were treated by the sales rep, Carrie. From the moment we walked in, her attitude was cold, dismissive, and unprofessional. There was no effort to assist or even provide basic customer service just irritation and a lack of willingness to help. I understand policies and verification requirements, but there is a way to communicate that respectfully. Instead, the interaction made us feel unwelcome and judged, which ultimately led me to cancel my purchase altogether. .. read more

We had a great experience selling our car to Carvana. The other big car seller low-balled us (dealerships were easily beating their offer), but Carvana gave us a very competitive offer. We completed everything online and when we took the car in, it only took about 15 minutes. We got the price we were given online and everyone was so kind and helpful. One of our boys was so sad about selling our car and they even helped cheer him up. A great experience all around and would definitely recommend their service to others. Another bonus...we got to drive by later and see our car in the "vending machine." read more

Carvana Westminster - Car - Auto Loan Providers Near Me - Westminster, California

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I sold my car to Carvana. The entire process was super efficient from start to finish. The staff at the location were professional, friendly, and fast. Plus, the vending machine style store is such a unique, cool touch that made the whole experience actually enjoyable. Highly recommend! read more

Carvana Westminster - Auto Loan Providers Near Me - Westminster, California

Although they have mixed reviews, my experience selling experience was smooth. I did the majority of the paperwork online, showed up to appointment, and was out in less than 30 minutes. I normally sell my cars to CarMax, but Carvana's offer came in slightly above. I would definitely recommend you include Carvana in your list of potential buyers. read more

Purchase was streamlined, financing was expensive for my credit score, but streamlined. Delivery was superior with excellent customer service. About a week after delivery, just outside of the return window, my 2019 Bolt required a high voltage battery service. No weird charging attempts and only mild around town driving so far, about 150 miles. Needed to take time from work to get it diagnosed and serviced at a local shop. It will likely still be covered under the manufacturer's warranty (which is good for another 40k miles), but disappointing the car needs battery service so soon after purchase. It makes me question the value and quality of Carvana's alleged "150-point" inspection and their sales methods. Still excited to have the Bolt once this issue is (hopefully) addressed quickly. read more

Is very easy sell the car to Carvana was fast transaction and pick up also the payment

Pleasantly surprised at how QUICK & EASY the process was. Turned in my vehicle (sale) on a Saturday and signed up for direct deposit got my deposit on Tuesday morning (Monday was a holiday) no issues at all, Carvana employee had me in & out in 10 mins. read more

It was our second car (exchange) and honestly we're worried about being interrogated as to why we didn't want to keep it, and that did not happen. The staff was totally understanding and the exchange was super easy and pleasant. Unfortunately we had to exchange that selection as well a day later when we ran into some mechanical issues, but even that exchange was seemed essential and free of pressure. We finally landed on a new vehicle which we are super happy with. We definitely appreciated the no-pressure sense we got from every Carvana staff we talked to throughout the process, even in the toughest of situations (the mechanical issue) I couldn't find myself upset with Carvana since they did and said the right thing and made sure we ended up satisfied. read more

It's cliché to say but I rarely write reviews - good or bad. But after my experience selling my car with Carvana, I was eagerly waiting for the review request email so I could share how excellent everything was. Going with Carvana over Carmax was a no brainer from the jump - they offered me more money than Carmax and I didn't have to leave my house. The technician who came to pick up the car could not have been more delightful - truly the icing on the cake. He was so kind, positive, and helpful. I wish I remembered his name because I would shout him out here on the review and tell the powers that be to give him a raise. 10/10 experience selling my car. read more

Absolutely unforgettable customer service. If you've ever wondered what it's like to be scolded by a salesperson who dramatically sets down his clipboard and escalates the interaction to instigate a street fight, look no further -- this is your place. The "customer advocate" was understandably overwhelmed by the extreme hardship of printing a paper contract. He thoughtfully explained how this inconvenience was entirely our fault for not "doing our part online." Accountability has clearly evolved here. It's refreshing and impressive to witness this twist. My favorite moment was being told he wasn't going to "bow down" and "hurry up" for us. Such confidence. Such composure. Exactly the calm, professional energy one hopes for during a financial transaction. The staff's unwavering solidarity and internal loyalty deserves special praise. Observing employees instinctively rally around one another--irrespective of their co-worker exhibiting inappropriat behavior--was a masterclass in team unity. It's comforting to know priorities are so clearly defined. After all, teamwork makes the dream work. Tip: consider bringing your own security detail, just in case your salesperson decides to pursue a physical altercation. And don't bother asking for a manager -- apparently that's more of a concept than an actual role here. If you're looking for a real-life demonstration of "the inmates running the asylum," congratulations -- you've found it. Five stars for delivering an experience I won't soon forget. Thank you Carvana for the lesson in what customer service can become when expectations are thoughtfully abandoned. read more

Super easy process. Took only a few minutes online, and only a few more minutes outside for the vehicle to be picked up. Nice, helpful folks on the phone and in person. Great experience! read more