I was skeptical at first, but I am amazed at how easy it was to sell our car through Carvana. It was effortless on our part. Definitely the best auto transaction ever! Highly recommend. read more

quick efficient did what they said they would do will be repeat customer .........yelp requires 85 characters sothere

First time using CARVANA and actually really liked the entire process. Very simple and intuitive ordering process Delivery of our first car was awesome, we turned it in and got another one and picked it up and that process was very smooth and quick. websites description and pics of cars is great, the detail you provide helps with confidence of the condition of the car, like that we can see the Carfax for each car. read more

The Staff were very helpful and patient with me. They also were kind and professional. I had a wonderful experience with the transaction. Thank You Carvana Seth C Patterson read more

Best thing ever - should have used them much sooner. The process was seamless across all aspects. We will definitely be using them in the future, also we have proudly shared their information with many of our friends. read more

My experience with Carvana could not have been better. Fair price, quick close and funding.

I've sold and traded in many cars, but recently had my best experience by far with Carvana. Best price for my truck and they came and picked it up and handed me my check--all in about 15 minutes! read more

This was very simple and was kept in the loop of everything going on. This was my 2nd time buying from Carvana and was very happy with both.. Highly recommended read more

Great price. Easy process. Selling my car to carvana, I'm happy. Very surprised being my first time doing this

Add Carvana to the growing list of companies who've lost touch with people based interactions. Stopped in to sell my car, so I thought. Apparently you have to do everything online, then schedule an appointment - or they won't see you. I was actually standing in the lobby and was told (basically) we can't help you. Luckily Carmax values walk-in customers; they not only welcomed me in, but offered me more than Carvana did anyway. Those Carvana clowns sell crap cars, I shouldn't be surprised at how they handle purchasing too. read more

"Carvana is Tesla of Car sale" . Every step of the process is not only online but super fast. Only regret is due to new car delays i had to re submit the sale request which "algorithm" cleverly reduced the sale price by 10%. Just for the home pickup convivence, i let go 15% more offer from other company. Just a suggestion for any brethren reading this. But all in all: Quick ,Fast, anytime reschedule option, excellent time window for pickup, friendly pickup service. Bravo Carvana. Thanks to all the team. read more

very easy process of selling car. good price for the vehicle. loved it!! Safe and secure transaction!

My vehicle was delivered with a mechanical problem. After calling customer service, I was told that I would receive a follow up call to schedule repairs. I never received a return call and now that my seven day return window is up I am having to repair the vehicle at my own expense. This is my forth and last purchase from Carvana. Very disappointed. read more

Low ball offers to turn and sell for up.to 3 1/2 more than your offer. No offer for gas when the car was full. Yes I could have waited and driven the car up to 6 more days but what sense does that make. The payout was fast because they will immediately turn-key the vehicle. No concern for the customer just money is the bottom line. read more

Best experience buying a car hands down! I was nervous buying a car online, but it was so much better than going to a dealership.

The sale of my car was pretty much trouble free. Carvana is highly automated and everything happens through their web site. Once I figure out not to fight it and go with their system the transaction was painless. My only complaint was that I had to pay for my own Uber ride home which cost me $65. CarMax paid for my ride, but Carvana's price to buy my car was better. read more

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative equity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to. Here is where the process completely broke down: Although the vehicle was returned, Carvana had already paid off my prior lender as part of the trade-in. Carvana is now attempting to leave me responsible for approximately $8,000 in unsecured negative equity for a vehicle I no longer own -- despite the return being caused by an undisclosed defect. Front-line representatives repeatedly fell back on "as-is" language, despite Carvana advertising a return policy and limited warranty that clearly contemplate defects. Requests for a full financial unwind and executive-level review were met with resistance and circular arguments, even after escalation. To be clear: I am not disputing that negative equity existed. I am disputing being left with unsecured debt after a transaction that was rescinded due to a vehicle not as described. Carvana's return process is marketed as simple and consumer-friendly, but that promise does not hold up when a trade-in with negative equity is involved. Customers are not adequately warned that returning a defective vehicle can still leave them with thousands of dollars of debt and no car. I am currently awaiting executive resolution. Until this is resolved, I cannot recommend Carvana to anyone trading in a vehicle with an existing loan. read more

This was the easiest way to sell a car! We got a great price on our car! From start to finish Carvana made it so easy to sell!! They gave us a quote on line, called to check on details and we set up a time to trade it in. The trade in process took 45 minutes or less and the $$$ was deposited in our account the next day (direct deposit). Thank you Carvana! read more

First gave best price for my car. Never had something go so easily. I think I was in/out in less than 10 minutes. The staff was great, and was pretty neat watching someone get their car with the automated machine delivering their car. Pretty Cool!! read more

Carvana made selling my vehicle simple and profitable! They gave me top dollar for it, too! The whole process took less than 20 minutes, and I had a check in my hand! read more

This is the first business that was smooth and painless from the beginning to end. i didn't believe they will bring the car right to the house. everything was super easy and efficient and understandable. I didn't need to go anywhere-everything done from home. The driver who brought the car was very thorough and nice. read more

Very good experience. No hassels, smooth process, very effecient. In less than 20 minutes we were done.

Simple and straight forward process. Got the quote online and it only took a few minutes at the store to complete the deal.

This us my second car and it is by far the easiest experience, gave me the best offer for my car (better than Auto Nation and CarMax). Just two pet peeves... on their app it makes it hard for you to add or double up on payments and their interest rate is set and I could have gotten a better interest rate elsewhere, but chose not to for convenience. They should offer interest rates lower if you have better credit ... or offer a scale based upon your credit rating. I would suggest delivery - just a bit easier process. I chose pick up this time, the gentleman that helped me was amazing but the location was busy, chaotic and nobody at the front desk to monitor the traffic. read more

There is one main reason that I'm leaving 2 and not just no stars and the deserving out of this group would get 5 stars; However, this experience landed this. I work 70 -120 hrs a week as a paramedic, have for 8.5 years at the same company. I've cleared more money than the highest paid Fire Chief in the state of Texas due to my ability of burnout due to the lack of medics since Covid. I provided 2 years worth of taxes to prove income, a 8month track of bank statements, 8.5 years worth of pay stubs. all to get told by one of the underwriters that I didn't make enough money. Not only did I argue with this guy. He told me my math was wrong. Though let me state, basing income on a new wage set at the beginning of the year doesn't create enough time for adjustment on proving income. So his math was wrong. I fought for 3.5 hrs to get the car I wanted, I got slammed with a mass interest rate, high ass payments, and poor customer service when I make enough to buy a dang Ducati! I was treated poorly and unfairly, I fought for myself that's the only way that I got what I put in for. I even went as far as asking them if they had an opening for a customer advocate. To be able to educate the uneducated amongst the Carvana team! But just to prove a point I got my car and still got screwed! read more

not the best experience ever. car purchase and trade. trade was fine but purchase got screwed up with my down payment not being applied so my payment is now higher than expected with my down paynt getting refunded to me. why would I make a down payment if I didn't want it applied to the new loan? makes absolutely no sense wit how they screwed this up. then I spent hours on the phone trying to get this resolved to no avail. I was told only option would be to return the car and start over! really? makes no sense at all. now I am stuck with having to refinance the car to apply my down payment and get my monthly payment down to what I wanted in the first place. yeah you all really missed the mark on this one and left me hanging. read more

Loved how I got an updated to get ready for delivery. Even loved when the delivery person called and gave me real time update. Very kind, interacted, and excited for us. The only downside was when I reviewed the vehicle in mind, I saw that the radio had Bluetooth and other amenities. Which it didn't. read more

Amazing to deal with. I now experienced Carvana for the first time and WOW. What a pleasure to deal with. The ease of working with Carvana is such a breath of fresh air. read more

This was by far the easiest car selling experience that I have ever had. I had a number in mind on what I expected to get from my car and Carvana exceeded it. The inspection process was painless. I elected to have the car picked up from my residence (the $90 fee was well worth it). If you're looking to sell your car l, give Carvana a shot! read more

Carvana support has been solid. buying my car not so much. The first car smelled so strong of cigarettes it burned my nose and had major mechanical issues. The return was so easy so maybe a one off. The replacement car I love it but 12 hours later check engine light is on. They repaired it under warranty but now 2 more days pass and it's back on. Its super frustrating but I am hopeful they will fully repair it this time Revised my review unfortunately not for the better. I've now had the car for 2 weeks. The car is back in the shop for the 3rd time and this time it's a blown head gasket. My car is in the shop more than at home and they don't give you a rental but rather reimburse after you pay Never buying from them again and would never recommend them read more

I sold a car but continued to make monthly payments after the sale. However, I have not yet been reimbursed. I hope this issue can be resolved. read more

It was so easy and I loved my driver, Alyssa. I was a bit skeptical but am so glad I went with it. I would absolutely recommend carvana.

very professional and quick no delays everything ready when I arrive . They certainly have my business!!!!!

This was first time working with them. Very well prepared and easy to deal with. Highly capable and efficient. Try them.

Carvana makes buying and selling vehicles so seemless and convenient! Will forever be a customer!

My daughter bought a Jeep Wrangler and had it shipped to her for $1900 to find out it was a piece of junk. When it came to a stop it would pull to the right and there was this rubber burning smell that was intense. She took it into Pep Boys, which Carvana recommended. They told her it was pulling to the right because the left front brake line was non existing and the smell was because the tire was rubbing up on something. They said who ever put the lift kit on it did a poor job and they couldn't fix the rubbing and brake line for the way it was lifted. They also said that it was full of rust. That the rust was all along the bottom of the car and in the engine compartment. They recommended that she return the car since it was still in the 7 day return policy. She returned it and they cut her a check for the $14000 she put down but would not return the shipping fee of $1900. How did this car pass their multi point inspection and test drive with no front left brake line and the tire rubbing? Pep Boys and we can not understand how. So beware of Carvana. You're taking a chance of getting a lemon. We thought they were legit especially since they have representatives like Shaquille O'Neal promoting them. Never again will we use them or refer them. My daughter could have been extremely hurt or hurt somebody else without the brakes working properly. With the tire rubbing against metal it could have blew and caused an accident too. read more

I wanted to love the Carvana experience. The promise of a seamless, tech-forward car buying process sounded like the future. What I got instead was a masterclass in corporate avoidance and customer neglect. During my return window, I raised serious concerns about the vehicle and repeatedly attempted to escalate the issue. I was assured that someone from senior leadership would reach out. They never did. Not once. Not during the window when action actually mattered. Customer service was polite but powerless -- endless apologies, no real solutions. Meanwhile, the clock kept ticking. The return window closed, and so did any meaningful support. For a company that spends millions marketing convenience and customer obsession, the lack of accountability at the leadership level is stunning. When something goes wrong, you're not dealing with innovation -- you're dealing with a wall of scripted responses and silence. Buying a car is one of the biggest purchases most people make. Carvana treated it like a disposable Amazon order -- except you can't just drop it at Whole Foods when they stop responding. If everything goes perfectly, I'm sure it's great. But if something doesn't? You're on your own. Proceed carefully. read more

Ill start off positive. The customer service is top tier, pleasant and helpful team. Now for the big one. My car is broken! Ive had it for 7 days 4 of those its been bouncing between shops​ getting inspected waiting to see who the warranty company will let fix my car. The 101 point insoection that is supposedly done some how missed that both lower control arms are needing to be replaced, there is some kind of sensor that needs to be replaced (the safety features in the car won't work until it's fixed) as well as the former owners of the car smoked in it. None of this was disclosed. Who ever detailed the car basically vacuumed the inside and cleaned the outside glass and body. There is crud at the hinges of the rear hatch, all around the rim of the moon roof, and basically everywhere that the weather sealer is. read more

Driver did great. Selling price changed at pick up. Docs resigned and payment was supposed to go to my acct ACH. That evening someone called and asked for my address to send the check. I still don't have payment and no one has called me back yet. Don't recommend! read more

You pay over $1,000 non refundable delivery fee without being able to see what you purchased which I found more scratches, buffing swirls and a seat problem not shown in pictures on their website description. They also did a crappy job detailing it. The only thing positive was the gentleman signing the purchase release forms with me. read more