Our experience purchasing a 2025 Hyundai Santa Fe through Carvana was incredibly disappointing.
One of the biggest selling points of Carvana is their supposed hassle-free buying process and 7-day inspection period. Unfortunately, that wasn't our experience.
When our vehicle was delivered, we noticed cosmetic damage that had not been disclosed prior to delivery. We did exactly what Carvana's contract requires:
* Reported the damage within the 7-day inspection period.
* Documented everything with photos.
* Had the delivery driver photograph the damage at the time of delivery.
* Submitted all requested documentation showing the damage existed before we accepted the vehicle.
Despite following every step of their process, we were given the runaround instead of having the issue resolved. We even escalated the matter to Carvana leadership, but the experience continued to be frustrating.
The purpose of the 7-day inspection period is to give buyers peace of mind that undisclosed issues will be addressed. We relied on that promise when making such a large purchase, and unfortunately, Carvana did not stand behind it in our case.
Buying a vehicle should be exciting--not months of stress trying to get a company to honor its own policies. If you're considering purchasing from Carvana, thoroughly inspect your vehicle the moment it arrives, document absolutely everything, and be prepared to advocate for yourself if an issue arises.
Based on our experience, I cannot recommend Carvana. read more