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    Dream World Auto

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    12 years ago

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    Quality Buick GMC

    Quality Buick GMC

    (82 reviews)

    Uptown

    BUYER BEWARE Over a week ago I placed an order for car…read moreparts, they never mailed anything, car never got fixed, and I'm fighting with them to get a refund. They do not provide a phone number, they do nothing more than create a tracking number, but they never mail anything. You have to report them to Mastercard or Visa as well as your bank. I filed a complaint with the Texas & New Mexico Attorney Generals office against them for Theft by Credit Card. Still have no product or refund. BUYER BEWARE - SCAM ALERT.

    I have to say, as wary as I usually am with dealership (because of my lack of knowledge on cars),…read moreQuality Buick really exceeded my expectations! After doing routine oil change at my local carshop, the local carshop let me know I should probably drop by a certified Buick service place and have them replace a catalytic converter, because it looked like my car needed replacement (from more research of why my engine light kept coming up). They also let me know that it looks like because my car was still under 8 years old and less than 80K miles, it should qualify under a federal warranty and that a certified service place should be able to do it for me. So, after a long hesitation because I really didn't want to stop by a place close to dealership because I was just that uncomfortable about it, I reluctantly made an appointment. Even though the appointment was a week out back then, everyone I interacted with at Quality Buick was way more than professional and didn't make me feel bad or get a sleazy feeling at all! They ended up doing diagnostic of the engine light and came to the same conclusion I was expecting that I would need a catalytic converter replacement. Best of all, I didn't have to haggle or go back and forth on the fact that my car part was still under federal warranty at all. They took care of everything and charge me 0 dollars for the diagnostic and the work without having me mentioning it at all! I dropped my car off on Monday and on Wednesday morning, I got a call letting me know that the replacement was done and my car was ready to go! To be honest, this really exceeded my expectations and I really appreciated their honesty. I was really worried about having to shell out a few thousand dollars because of the catalytic converter's malfunction, but....the service center was really honest in offering the free replacement and warranty without me even asking about it To this end, the cost was ZERO dollars out of pocket for me and all the staff I interacted with from checking my car in, to on the phone getting updates about my car and picking my car up, everyone was REALLY professional about it! Thank you to this Quality Buick GMC Mazda team for your service. I really appreciated your help and you all are super awesome and honest. I walked away feeling really good and think so highly about your business.

    Quality Mazda of Albuquerque

    Quality Mazda of Albuquerque

    (65 reviews)

    Uptown

    Still on the hunt for a new car and landed here. The Mrs wanted to look at a CX model that met her…read morerequirements. She had an appt and arrived at the appointed time. She talks with the sales guy for awhile and then head out for a test drive. No defined "test drive route" just drive. Hmm, ok then. They had the model - but not the color she wanted. Soft sell to buy a color on the lot. We found 2 cars matching what she wanted up the highway. Pointed this out to the sales guy. They get it transferred & brought to ABQ the next day. We pick up the exact car the Mrs was looking for. No fuss, no hassle & no high pressure sales either in the lot or when we signed the papers. They did a great job for us.

    I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, I paid this specific Mazda dealership to fix a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."

    Dream World Auto - car_dealers - Updated May 2026

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