It's a huge, well-lit, clean store with plenty of staff. They sell everything from hardware (right…read moreside of the store) to paper reams, magic markers, and white boards.

the employees need to know customer service skills which none do not. Apparently their more…read moreinterested in clocking out than serving their customers

I realize it's company policy, so this is a corporate complaint, not an individual store. I'm…read moretrying to do an exchange for a slightly different item because my son bought the wrong one. No exchanges or returns can be done unless you have the receipt with you or they can look it up under your reward #. I don't have a reward # and it was bought last month, so of course the receipt is lost. Just irritated!!

My husband and I went into the store, which was our first mistake. there was a they them behind the…read morecounter with a mask on eating a doughnut as he handled the copies that he needed to make lifting the mask up and down to consume his donut while on the floor he was helping another customer who happened to be my husband when I was trying to match paper, so I stepped behind the counter to look at the paper colors upon which he lowered his cotton mask and yelled at me to get out from behind the counter. I simply replied that I was trying to match paper and he told me if I wanted paper I had to buy it in aisle seven. I replied with you used to be able to take the paper here to make copies and he said get out and go buy it in aisle seven. And I told him that you used to be able to do it and he said never! Never ever! and I said how long have you been working here and he replied eight weeks so his memory isn't that long and I have been a customer there for over 20 years. At that point, my husband got very upset at the way he spoke to me and told him "don't speak to her that way" and then he grabbed his little microphone and called for back up stating I'm being abused. I'm being abused call the police! Upon which another day them in a mask yelled from across the store "don't you ever go behind the counter" the manager did not investigate, he didn't ask questions, he yelled from across the store because he was now afraid as well so the two they them coward behind the counter continuously yelling while there were too lovely elderly ladies in the store who didn't know what to do. This is what happens when your father doesn't have an active role in your life, this is what happens when you're dysfunctional on every level you I am positive they dial 911. The manager kept going backwards into the back room, leaving they them behind the counter who continue to eat his doughnut. I will never go to the store again. You're better off to actually cut a tree down and make wood pulp and make your own paper then to deal with these incompetent jokes at the store level

Needed help with my gaming pc it wouldn't turn on they fixed it for me in 5 minutes cool guys 5…read morestars from me

TONY IS EFFICIENT!!!! He educated me on what I needed for my laptop and gave me expert advise! The…read morestore was very organized and the lady on the phone was very friendly and helpful when I called! Tony multi tasking skill is impeccable and gave me quality service in a timely manner of fashion while working on other things while we waited for what I needed was being done! I recommend this place for everything you need to know about computers 10/10 my laptop is running very efficient but with his advise for what im using it for i will be building a pc

This company is a great company to work with. I can't say enough nice things about Charlene and…read moreSarah in the office and Rob, Darren, Anthony and Joe in the service department. They are always there when I need them to get our copiers/printers and fax machines up and running perfectly.

From the owner: WNY Imaging Systems was founded in 1999 by Tom Rennie, Sr. and Frank Rudy. Both men had a clear…read morevision that they wanted WNY Imaging Systems to be committed to service as their highest priority. They had both spent time working for large office equipment companies which could not give their clients the best attention, or quality service due to the size of the organization and complicated chains of command. WNY Imaging Systems does not have a 1-800 number, so when you call in to place a service call, a toner order, or to ask us a question your call will be answered immediately by a person who can assist, or immediately direct you to the best person on our staff to help. Based in Cheektowaga, serving the Buffalo, NY metro area.

I have had my computers built here for the past 4 years now. I run an insurance agency and all my…read moredesktops are from Ray. Ray is an old school businessman with new school knowledge and I like that. He is reasonable and will not over charge you. He has been in business for over 30yrs so he obviously is doing something right haha. Don't be wary, Ray is a normal human being like you and I. JOHN T if your reading this I can guarantee the owner recommended you sue him because you have no case. Just saying... I will keep going Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right John T...

BE WARY!! You will hand over your property and will not sign any type of paperwork whatsoever. No…read morelabor fee, diagnosis fee, flat service fee, taxes, or any charges are explained or given. They will charge what they feel like and will NOT give you your property without paying their random charge in FULL. The owner ACTUALLY recommended I sue him! He had the audacity to comment, "What do you think this is? A welfare office?! Honestly, the worst experience I've had in years. Their outdated website cleverly does not include any prices or said fees. The best part of being a customer at Dualex Office Products / Dualex Technology Services is walking out that door and never coming back. Do yourself a HUGE favor and go somewhere else.

Super responsive and knowledgeable. Repaired my printer very quickly. My absolute go to for printer…read moreand tech assistance for my business!

service was very fast and he solved the problem immediately. arrive at my house neat, clean and…read moreprofessional. best service tech i've ever had and beat the 2 hours i spent online with epson service tech. highly reccommended!

5:15pm went in to use the hole punch. Couple guys were behind the counter one at the register so I…read moreasked the other if they had a hole punch. He mentioned he was just a driver and the other guy could help me. So when he finishes at the register I merely said quickly hole punch. He replied huh? So I repeated slowly hole punch figuring I'm talking to fast. He said you don't have to be rude, I just didn't hear you! That response confused me, duh. So he gave me the punch. Unfortunately it didn't work! Not even a single sheet of paper couldn't insert... So rather than deal with the sensitive clerk. I just left.​

I use this print center so frequently that the workers recognize me every time I walk in. Go…read morefigure. I tend to create a lot of graphics for Yelp events when we host them, and whenever I need stuff printed, this is the shop I turn to. Their turnaround is pretty decent; usually I'm only printing a handful of 8x5x11 sheets, so it's not usually a large load, but they're always pretty quick to get my materials printed even when it's a last minute job. FedEx makes it so easy that you can go online and upload your images there, then send them to a particular shop for the printing. They give you the option to have reps call you when the order is done, or call if there are any issues (which there really aren't). This shop also has the benefit of being the closest one to my house (only about 10 minutes away at the most). So naturally, I come here a lot. The employees are always friendly. They make getting printing jobs done the easiest part of my job!