I came in with a bulging sidewall on my front wheel, late in the afternoon, with another 50-mile…read moredrive ahead of me. With my hat-in-hand, and at their mercy, Shaine moved a mountain to get me right back on the road. I had no leverage in what could have been a very expensive and time consuming solution. Instead this team of customer-focused employees got me out the door in a handful of minutes. Generous, respectful and honest are some of the words we use to describe this particular location. Thanks for standing out among your peers/competitors--who don't have the same reputation in my experience. I'm not sure if the manager is the owner, partner or just a team lead, but he addressed the problem with the dignity that their CEO would be proud of. I hope they read these replies when it comes time for his annual review.

While I'm sure the tires I purchased are just fine, I think that their customer service and…read moreattention to detail is very lacking. I'm glad I peeked to watch as they were about to put my 2 new tires on the BACK instead of the front like I specified when making the appointment. No notes in their system about wanting them for the front tires. I also made an appointment, but that didn't seem to matter as they worked with a walk-in at the same time, so my quoted 30 minute tire change took over an hour. The guy at the counter was kind of smug and THOUGHT he was comical, but it came across as condescending. I saw him berate another employee in a condescending way in front of me and other customers, and then he laughed about it wanting our sympathy. Weirdly narcissistic, if you ask me. I probably won't go back.

I depend on these guys to keep my car in great shop for some of the long trips I take. They are…read morevery professional, easy to communicate with, friendly and do a GREAT JOB.

I had a flat tire that needed to be repaired, called two hours before closing and they got me in…read moreright away. The tire was fixed in ~1 hour and they even filled up my other tires for me. The service was extremely reasonably priced and every staff member I interacted with was very friendly. Fantastic experience and would definitely come back again.

I never need to look for another car repair place again! Churchill fixed the AC in our truck -…read morethat we weren't even sure could be fixed. It works better now than when we bought the truck. They did it in a matter of hours and charged a lot less than we were used to paying for car service. These guys are honest, professional and knowledgeable...everything people want in a car repair place but is so hard to find.

I want to give a shout out to Matthew who came out to tow my antique car. He was friendly and…read moreknowledgable. I asked him if he could please check the battery to make sure it wasn't dead. He noticed the solenoid had a loose bolt. He tightened it back on and my convertible popped right off. Thanks for saving the day!

After coming out of a track meet in Northfield and finding my friends car had a flat tire, we…read morecalled a place called Ziggys to get some help. Although they were apparently still open the mechanic had just left for home. The person she spoke with called him to see if he would come help us. He said "No." She then called you guys. And Joseph came to our rescue. Even though he couldn't even get all the way to us with his rig do to the buses lined up? He parked down the hill and walked up to us. He was on his way home but said yes to the call. It took him less than 10 minutes and could not have been nicer! Thank you Joseph for helping two women get back home (2 hours away) and being so nice!

We feel like we got scammed. We've bought all of our cars from them for like forever so we trusted…read morethem....they in turn screwed us over BIG time. We took in our Buick Enclave to be fixed and might as well have flushed 9,000.00 down the toilet. They did not honor their original quote to get the car back in working order . We paid more than the original quote to get it up and running....Apple did not diagnose the problems correctly the first time and kept repeatedly adding on thousands of dollars additional charges. After all this $$$$ the car broke down again in two weeks. Got quoted an extra 3000.00 plus. There comes a time where you need to cut your losses and we ended up selling it back to them and received their check for a lousy two thousand dollars.

They have no idea what the meaning of communication is. Tried several times to reach people to find…read moreout the status of my application. I know it can be busy, but ignoring potential customers is not a good thing.

Top notch service and customer care! While my son was attending Carleton College, he experienced…read moresome car trouble. Living in Texas, I searched for a repair shop close to the school. I found Convenience Car Care on line and contacted them through their website. Tom called back that night and got all the info. The next day, he contacted my son, picked up the car, and even drove him back to school! The repair was simple and Tom even picked up my son the next day to get his car. Tom fixed a couple other items while the car was in Northfield over the last two years. Drove it back to Texas a couple of days ago. Ran flawless! Highly recommend this place. Tony C. 2004 Cadillac SRX

Tom and crew have taken care of our vehicles for many years, and always are very honest with…read morereasonable cost. They also look out for our safety, letting us know when they assess a situation as being a safety hazard, such as leaking gas line (we usually are driving our vehicles with many years of use on them).

Never, ever let them touch your car for repair. They are frauds. I made an appointment to get my…read morebrakes done on a car I bought from them. They said it would be 2-2.5 hours. It took 6. They said they were waiting for parts. Who does not stock parts for cars they sell and when they schedule the matter in advance? One would assume routine matters and the need for parts was factored into the estimated time. They cost me a whole day. Even when they called me to say I needed new brakes they failed to mention it was going to take more than twice the time they originally said. Why? Because they want your money and know that telling you the truth might cost them. The worst is when I complained. They said I was a "perfectionist" and made a reference to my race as a "black and white person". Spending 65% more time to do a routine matter is not being a perfectionist any more they would be if I offered to pay them 65% less than the charge. While I was in there scheduling an appointment an employee was speaking with a customer about how police are unfairly accused of racism by black people. They are liars, and their employees entertain racist topics with customers. Just look at their reviews. A lot of people had terrible experiences.

Only wish negative stars were an option. Completely unethical in there pricing and selling…read moreprocess. I have bought from them once before. Tried again to trade as they had a vehicle I was interested in. Completely wasted my time. There service department ripped me off in the past and now today's pissing around...never again.

Charles and Cory are awesome! These guys are highly knowledgeable and their work is fantastic. I've…read moregone here 5-6 times. They are always respectful of my schedule and the work is done on time. They'll install parts you bring, but if they're low quality, they'll let you know. I fully trust these gentlemen to give it to me straight. They work on my diesel pickup and my sedan and everything is always right when I drive away. You may pay a little more here, but they're not going to lie to you and they stand by their work. Plus it's good to channel business to an independent small business like this one. I will definitely return and definitely recommend.

These guys are ridiculously awesome. They found the problem I was noticing when other shops…read morecouldn't, (which I paid) and they stayed late, 2 hours after closing time just so I could get home, as I am from out of town. But I will definitely be giving them more business. Well worth a drive!

This place and the people here deserve way better review rating. I just bought a fantastic car of…read moremy dreams from them, a true diamond in the rough after looking at and driving many similar cars. Brandon initially treated me like gold via text messages and then Jason met me at their garage/office and completed the sale like a walk in the park. These people know how to sell vehicles right. I was turned down by 3 other finance institutions due to old Verizon phone contract I sent to collections due to surprise charges on my Verizon bill 3 years ago. These guys connected me with decent approved financing 1st time. Even the finance company treated me like gold.

We did four vehicle transports for Minnesota Garage Toyz and never received payment. We made…read moreseveral attempts to contact with no response.