I've put off leaving this review for a while. A family member had dealings with FT&A at the time of…read morethis incident, and I wanted to let that business resolve before I chimed in. The family member and I arrived at FT&A to do business, and we saw a large group seated in the lobby. They appeared to be a family of East African descent, and the women and girls wore colorful garments and head coverings. A gentleman I believe to be the owner of FT&A then greeted us and asked us to follow him directly into the shop area. When the shop door was half closed behind us, he enthusiastically apologized to us and said he didn't want us to have to wait near "the smell," as he gestured back at the family in the lobby. He then asked, "Can you believe that?!" I was appalled and sickened by this guy. The mental stink of racism hung in the air, and I was offended that he thought we were happier in the shop area with the white folks. If my family member hadn't needed to be there, I would have left. It's late... but I thought this should be told.

Over the last 20+ years I have had 20 different cars and trucks serviced at Faribault Tire & Auto…read moreand have NEVER had even one bad experience. The owner and his staff have always been courteous to both me and my family. They have always given dependable service in a timely fashion at reasonable rates, this is why we are repeat customers. Faribault Tire & Auto is a excellent place to have your vehicle serviced. The most important reason for me is that they are HONEST. By the way I am a minority individual.

I had a car with a battery that wouldn't keep a charge. I had no one who could jump start my car…read moreduring the hours that Community Co-op was available for service, so one of their mechanics came to my house, gave my car a jump, and installed a new battery for me that same day! I didn't even need an appointment. I wish I would've gotten that young man's name because he went above and beyond to help me. Excellent service. I'll never go anywhere else.

I lost my receipt for a $100 fuel purchase. Being a company credit card, I really needed another…read more John and Tammy bent over backwards to research and duplicate the receipt. They took a picture of it and texted it to me. Thank you John and Tammy!!! Tom Royston

I have used Glenns for towing and tires for 20 years. They are even able to get custom wheels,…read morefound me the only set available in the country. Great prices and fast service!

Charged $100 to tow a couple blocks. Didnt fix the issue, had the same problem the day after i got…read moremy truck back. Their answer was touch the negative to the positive battery cable for 10 seconds. Definitely dont recommend this place to anyone.

I came in with a bulging sidewall on my front wheel, late in the afternoon, with another 50-mile…read moredrive ahead of me. With my hat-in-hand, and at their mercy, Shaine moved a mountain to get me right back on the road. I had no leverage in what could have been a very expensive and time consuming solution. Instead this team of customer-focused employees got me out the door in a handful of minutes. Generous, respectful and honest are some of the words we use to describe this particular location. Thanks for standing out among your peers/competitors--who don't have the same reputation in my experience. I'm not sure if the manager is the owner, partner or just a team lead, but he addressed the problem with the dignity that their CEO would be proud of. I hope they read these replies when it comes time for his annual review.

While I'm sure the tires I purchased are just fine, I think that their customer service and…read moreattention to detail is very lacking. I'm glad I peeked to watch as they were about to put my 2 new tires on the BACK instead of the front like I specified when making the appointment. No notes in their system about wanting them for the front tires. I also made an appointment, but that didn't seem to matter as they worked with a walk-in at the same time, so my quoted 30 minute tire change took over an hour. The guy at the counter was kind of smug and THOUGHT he was comical, but it came across as condescending. I saw him berate another employee in a condescending way in front of me and other customers, and then he laughed about it wanting our sympathy. Weirdly narcissistic, if you ask me. I probably won't go back.

Wonderful service. They were able to get my vehicle in right away and had repaired within 48 hours…read more Also, they kept me informed of the repair status via calls and emails. The free loaner car was appreciated as well. All in all a 5-star customer experience

Friendly folks. Very helpful and took care of my needs. Timely and explained what I needed to do…read morefor my repair and gave me options.