These boots are made for walkin' And that's just what…read morethey'll do One of these days, these boots are gonna walk all over you... 3/5 Shoe chaos Good luck finding a pair of shoes in the right size area. Sometimes you might be like Aldous Snow looking for the other sandal (points if you know the movie reference, think Hawaii...). Looking for a pair of running shoes for my baby girl we had slim pickens unless you want bedazzled white shoes not made for walking or running, fo sho. 3/5 Bathroom codes No even the bathrooms inside the shopping center have codes. This was kind of annoying when I have to take my kid to the toilet. Then it was hard to find a worker to give me the code. 4/5 Limited service Workers are hard to come by. With only 3 registers open the line too a minute to get thru. Had to walk thru a few areas to get someone to give me the bathroom code. Overall not my first choice but when it's the closest you don't have a choice. Psalm 2:11, God bless

It was an amazing experience today at this location! I had help with "Ash" who helped me so…read moreamazingly kind, I hope he is there every time I go. There were so many clothes that actually fit me and I definitely had a huge variety of anything I could afford. The prices were so good I had to just get all I could afford too and then some! Overall, if you want designer clothes and do not want to pay designer prices, this is the place. Ask for Ash, and tell him Brian sent you

Old Navy is always convenient and affordable…read more This location has plenty of parking and an easy access location. It's set up like a typical Old Navy with plenty of options for clothing with affordable prices. The service here is attentive and friendly. They typically have a great selection of common sizes and switch up the apparel throughout the year. The restrooms and interior are well kept. If you're looking for affordable apparel, this is your place.

Very friendly staff. Shout out to Peter, for helping me get some price adjustments. Smooth easy…read moretransaction. Thank you Peter !

I placed an online order for a hat at right when the store opened, and expected the order to be…read morefulfilled or at least updated throughout the day. After hearing nothing, I called around 8:00 PM to check on the status. I was then told that the item had been sold earlier that morning and that my order would need to be canceled. What is especially frustrating is that my order was placed before the item was sold to someone else. Had the store processed online orders when they were received, the hat should have been set aside for my order instead of being sold to a later customer. Because my order was not handled in a timely manner, someone else was able to purchase the item that I had already paid for. On top of that, nobody contacted me all day to let me know there was an issue with my order. If the item was unavailable, I should have been notified immediately instead of having to call myself nearly 10 hours later. Had I been informed earlier, I could have made other arrangements. Unfortunately, this was a birthday gift for my dad, and now I am left scrambling to find a replacement at the last minute. I understand inventory mistakes can happen, but the lack of communication and failure to prioritize or properly process online orders was extremely disappointing. I hope the store improves its online order system and customer communication so future customers do not have the same experience.

I come here for my family's shoe needs because it's convenient and the prices are affordable. You…read morecan sign up for discounts and earn points, which adds up to great savings over time. My only wish is that they had more staff available to assist customers--it would make the experience feel more personal.

I really like stopping at this store while I am at the West Covina Plaza mall. They have a lot of…read moreanime gear, pop culture collectibles, or alternative fashion and is a fun place to browse. The interior of this store has that classic edgy vibe with dark decor, loud music, and walls full of graphic tees, hoodies, chains, backpacks. Even though it has that dark decor and vibe, they still sell cute anime or Disney accessories. I like their variety of Loungefly backpacks and they are cool to collect and also can be quite expensive. I also browsed their clearance section which contained a lot of T-shirts, anime hoodies, Sanrio merchandise, and goth-inspired accessories like chokers, jewelry, and platform shoes. Service was good. Some employees are friendly and helpful when it comes to finding sizes or locating specific merchandise. However, a lot of times the prices aren't marked so I had to take it to the register to get the value.

It's the best place to get the coolest gifts for the teenager (and teenagers at heart!) in your…read morelife. They always have great sales going on so that helps a lot. What I so appreciate is that they have an option where you can ask the item to be shipped to their store instead of to your home since there is a minimum purchase amount you must meet before availing of free shipping. I don't want to have to spend on shipping but I also don't want to have to blow all my money on things just to get shipping for free. This is a nice compromise. The staff is so helpful, especially Pow. She helped us navigate the store and find what we needed. But then again, getting lost in all the merchandise isn't so bad because they have so many little knickknacks you can examine. My husband always has to pull me out of the store because left to my own devices, I'd probably linger there for hours.

Went shopping for my sons birthday, and wow! Before walking in I was a little overwhelmed--first…read moretime walking in without my son--I didn't think I fit the crowd! Jackie!!!! Her kind smile calmed my nerves almost instantly and she was able to get me set with my son's gift. I even was able to pick something up for my niece! Truly her charisma made my experience, I love that girl!! My son loves his shoes and I can't wait to see my nieces reaction as well. Personally, I love the shoes...but I love Jackie more!!!!!!

I came here on a Tuesday evening at 8 pm after not finding size 12 shoes for my daughter at two…read moreother shoe stores. The level of customer service was unreal and unlike any other retail store. No less than 3 staff members asked me if I needed assistance and they all told me about the latest promotion ($15 off of kids shoes). I honestly was blown away with how friendly, helpful and knowledgable they were. It was the exact opposite experience I had upstairs at the Kids Foot Locker...Whoever trains the staff at Vans deserves a raise!

Man came and bought 145 dollars worth of Skateboard parts. Came the next day to see of they could…read moreput it together. The guy told he couldn't because he was busy. Called an 1hr later while I was standing out side the door and no one was in there n still told me they were busy smh... I will never buy anything from there again

Jessie was awesome and provided very good customer service. He helped me find my sizes and…read moredifferent items that matched with the sweatpants I had picked out. And followed up after to see if they worked out and offered to show me other items as well. Super cool customer service

I want to comment on my most recent experience this holidays season of 2023. I came in on a Tuesday…read morenight for last minute shopping. I checked the store hours and seen on Yelp that they close @10pm. To my surprise, they actually close at midnight. The lovely cashier informed me as I casually made conversation when I was paying for my stuff. She informed me that that stay open late for the holidays and go back to normal hours after. She was very warm and kind to me and she took great care of my purchase made. The selection available at this location is like at any other. Sometimes there is good stuff and sometimes there is barely anything. I think you have to be a proactive ROSS shopper to know the best deals and days to come. The only one I know of is because of my mom, she's a senior and makes it a point to go to her local Ross on Tuesday because of Ross Senior Discount Tuesdays - Ross is a discount retailer that provides people 55+ years with a 10 percent discount on Tuesdays. I LOVE ROSS for all my household and clothing needs. I always find the best shoes, boots, work clothes & shoes, purses, toys for kids and toddles, clothes for babies, etc. I also find great deals on gifts for all occasions. Anything from baby showers to weddings, literally any event! You can find something here and at a great price! This location is great ! Keep up the great work everyone !

This place is the worse very rude employees not a good atmosphere here need better managementread more

Wonderful store, very well organized! Only came in for the…read morecandles that were on sale, walked out with a bag full of beautiful things. I love The Villain collab, it's one of my favorite. I'm glad Bath and Body was wise about keeping their stores well stocked. My Villain set is nearly complete, working on it! The girl with beautiful pink hair that works here, I don't know her name but she was so kind and helpful to me and helped me select a gift. Very nice store, the staff is always so friendly;) Thank you!

Amazing and helpful customer service, went in for the first day of the semi annual sale! lots of…read morepeople was VERY busy and was still able to be helped by the associates! the line was pretty long (as expected when there is a big sale ofc !) but it went by pretty fast, plus I was able to use a $10 off of $40 on top of sale prices ! awesome!! definitely will be coming back i always keep in mind to be kind to people in the customer service industry, especially on crazy hectic days like today