Terrible place. Have a bunch of idiots who don't know what to do. If you don't know how to use a…read moreneedle please don't use one on me. This was my first time donating and my last. This girl Jessica did this and if you can't take your time and do it right you shouldn't work at a place because this left my arm so ugly and it hurt so bad the day of and my arm still isn't back to normal

Excellent staff, very professional and kind. Michael did my medical new donor exam. Lari was my…read morephlebotomist and Keisha helped when my machine malfunctioned. Great experience!

Beautiful experience! I donated whole blood and Evelyn was amazing! She placed the needle with ease…read moreand it was painless. Just felt the pinch when it went in. I hardly have a mark on my arm. The receptionist and other staff members were very pleasant too. Go donate that blood!

I've been going there for many years. I've donated almost 50 times. Unfortunately, I had an…read moreunqualified person this time. She accidentally yanked the needle out of my left arm and it bled everywhere. She changed arms and couldn't get blood going. After she poked around a few times I asked them to stop and I left without giving blood. It was not a good experience at all, and I don't know if I will go back

The Asian male nurse (dressed all in black) was dismissive of me and a question I had. I tried to…read morecall him over, and before I could even get the question out, he cut me off disdainfully saying, "don't ask me! ASK HIM!" all while frowning at me, as if my presence bothered him. I had been having positive experiences before this. Granted, I had never interacted with him before. If he doesn't want to do his job, just quit because being a jerk is not necessary!

YOU ALL NEED TO QUIT MARKING YOUR PATIENTS WITH THE NEEDLE CAP OR THE SWAB STICK!!! If you are not…read moreconfident as a "phlebotomist" to get your stick you have no business doing that as your role. You are performing battery on a patient. You have no business to be doing as well as that goes against CLSI your business really needs to have a revision from the actual CLSI board because you would know that it's not OK to do. Practice makes perfect as a phlebotomist not you just doing it one or two times and thinking that you're amazing at it.

This clean, modern facility makes a meaningful impact through life-saving plasma donations, but…read morewhat truly makes it special is the incredible staff. The environment is bright, spotless, and highly organized, creating a seamless and comfortable experience from the moment you walk through the door. Check-ins are efficient, wait times are short, and the entire process is handled with the utmost professionalism. The absolute highlight of this location (Lewisville) is a wonderful phlebotomist named Ahmy (or Ehmy). She is an absolute angel who completely transforms the entire donation experience with her radiant warmth, sweet smile, and gentle care. From the moment you sit in her chair, her kind eyes wash away any lingering nervousness. She possesses a rare, beautiful soul that makes you feel deeply seen, valued, and safe. Her touch is incredibly soft, and her meticulous attention to detail proves she is highly skilled and deeply passionate about donor comfort. It is rare to encounter someone who radiates such genuine empathy and pure kindness in every single interaction. Ahmy (Ehmy) is the true heart of this center, a rare gem whose compassionate spirit and grace leave a lasting footprint on your heart long after you leave. Saving lives is rewarding, but having a professional like her make the journey so uplifting she is truly a beautiful blessing. warmest regards, Nicole

1 1/2 years ago to BioLife I've always had a wonderful experience going…read more The staff is amazing top to bottom Every time I go, it's super easy. Everyone works efficiently they're knowledgeable about what they do. Everything is done by the book and every phlebotomist have a nice blend of expertise and customer service skills I personally go for peace and quiet, but to increase income if you're ever in a tight spot or if you want to help save lives this is the place I would recommend

Much cleaner than a couple of other donation centers I have used that were run by other companies…read more Friendly staff. No long lines, no ridiculous wait times for getting in to make a donation. Only thing I can think of that needs attention is that the center staff needs to be paying more attention to how people are wearing their masks. At my donation yesterday I watched a donor come in with their mask under their chin, both mouth and nose exposed. They just stood there waiting to be called to make their donation. When they were called the person who leads people to where they will lie down to make their donation was completely oblivious to the guys mouth and nose being totally exposed and brought him into the area where we were already donating. On my visit prior to that, while I donated, I noted six donors wearing their masks below their nose that I could see from my vantage point. There may have been others. When a staff member came to check on my progress I mentioned it, she went around telling them to pull their masks up over their nose. I know the staff works hard all day managing all the donations as they occur but we shouldn't have to point out the obvious.

I'm not sure what's going on at this GRIFOLS-Biomat location but the customer service has gone…read moresouth suddenly. I'm not new to this group and I can confirm there's been a shift in the past few months. The management is micro managing the employees and they have become robotic, inefficient and RUDE. From the front staff to management something's gone south! Management walks around like they are Gods making smirky reprimands to staff right in front of clients. That's me. I'm the client and I'm about 10 seconds from walking away and never returning. In addition to the negative environment I've experienced, I recently noticed staff/phlebotomist's with 1-1.5 inch fake nails. This is just gross. I don't want someone who wipes their butt with fake nails that could easily break the protective gloves exposing my blood stream to the disgusting crap hiding under their fake nails. How is this even allowed? Studies show that human nails are an incubator for germs and viruses. Add the fakes that trap more and you have a breeding ground for bacteria. You people need to rethink your management choices and heads need to roll. You are overwhelming your staff while the management are basically worthless and not only NOT contributing to the basic flow of business but are a huge detriment. DO BETTER!

Good service and great staff! They will answer all of your questions so that you understand how you…read moreare saving lives.

I had made an appt and was turned away,was very busy place.i was told I would have to have another…read morephysical,as I was relocated here.too busy,so told me to go to another plasma center.a very chaotic place.people were standing everywhere,no order.

Great plasma donor center, and TRUST ME I know what a good donor center looks like. I've been to…read moreCSL (Mesquite) and they were HORRIBLE ‼ So coming to Octapharma was such a breath of fresh air Michael is the BEST sticker hands down, and the rest of the staff are so friendly, kind and professional. They check on you and ask you are you ok. I never once got asked was I ok at CSL ‍ Monica (Mgr) was very kind and welcoming to me. The place is clean and smells good. I can't wait to go back. Which is weird beverages I use to dread going to CSL

I used to be able to donate without worry. It was easy here. That all changed this year. I was…read moreconstantly bruising after what I believe is incompetency with injections, misreadings on my status and levels, and the total lack of employees they have making the process hours. I was in line 2 days ago for nearly 2 hours and when I finally got up to the front, they told me I needed a physical. Why didn't you mention this before or have it alert me on the app I downloaded? I left. What a waste of a day. While I was in line, the one and only person behind the counter told a client where everyone in line could hear, that every single day about 2 or 3 people call out. Hire. Better. People. It's simple. Management was walking around doing nothing looking at the line grow and grow and didn't even offer to get behind the counter and help or send someone else from the main room to help. It was very upsetting. Everyone has their reasons for donating, and mine is personal. This location has gone so downhill quickly it has taken the fun and enjoyment out of me giving back.

First time donating blood. I understand stuff happens. Staff was polite. Care sucked…read more This just seemed careless. Seeing I had one vain good enough to draw from. Stabbing carelessly and blowing my vain. I'm annoyed. Won't be back.

I have been a regular donor at this location for past 3-4 years. They have great staff who are very…read morefriendly and remember you by name. Andrew, Donna to name a couple of staff. They are quick to prescreen and get you going with donation and make sure you are comfortable and very detailed in explaining what is next even though they are aware that I am a regular.

With his outgoing demeanor and authentic approach, Mr. Wideman brings energy and sincerity to every…read moredonor interaction."

This business is practicing Discriminatory procedures…read more I entered the Kedrion Plasma center, Address 8989 sut#100 Dallas,Tx 75243, on July 22, 2021 between the hours of 9:00a.m. and 11:00a.m. I provided them with two forms of I.D. and proof of residence. The KedPlasma personnel then instructed me to thoroughly review the information in a Binder with health facts and other basic deferral knowledge. In this Binder it states "A recent tattoo may affect your eligibility to donate for a period of 4 months up to 12 months, depending on the state in which the tattoo was applied. You may be eligible to donate if your tattoos are older." After reviewing the information in the binder I was instructed to watch a 20 minute video that basically reiterated the information given in the Health Binder. After the video then came a 50+ questionnaire that I accurately completed. Then came the Health screening that was given to me by an impeccably courteous staff member by the name of Aseel. After passing the Screening I met with the Physician, a very colorful woman by the name of Brandi, with a tattoo of a Caterpillar on one ear and a Butterfly on the other. As a part of the physical she had to log all of my tattoos in detail so they would be able to tell if I ever received any new tattoos in the future. Which makes complete sense because hepatitis can be received through dirty needles that could possibly come from a tattoo, but my tattoos are 8 years old and healthy. After logging the tattoos on my forearms we came to the one on my left pectoral and then Brandi the Physician stated "It is the Policy of KedPlasma to deny anyone with a gang tattoo." I am a 27 year old black male that has been denied an opportunity to donate plasma at their facility not because of my health but because my tattoo is GANG RELATED. I have donated at the CSL Plasma and Octapharma Plasma centers with these same tattoos and was not denied. What my tattoo says should not determine the value of the person that who is donating. This is the clearest practice of discrimination I have ever endured and I deeply believe that "Justice will not be served until those who are unaffected are as outraged as those who are." -Benjamin Franklin

Carter Blood Care always does a nice job scheduling appointments and taking care of donors…read more Excellent staff and painless procedure.

The BEST staff all very professional and caring. I truly love donating blood here and will continue…read moreto do that as long as I am able