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Menlo Park, CA

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Cartelligent

4.6 (139 reviews)
Closed • 9:00 am - 6:00 pm

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My new all electric Hyundai ionic 5 SEL

Cassie of Cartelligent in Menlo Park got me a great lease deal on my Hyundai ioniq 5! She did an excellent job of teaching me about how leases work, guiding me through the process and getting me a very good deal on a 24 month lease! After my car arrived, Jonathan patiently instructed me about all the different features and menus available in the car, which was very helpful. They are working on selling my previous car for me as well! I did not use the service they provide that gives you information to help you decide which car or trim level to lease, but that sounds like a helpful service indeed. Thank you, Cartelligent!

What a peaceful process it was working with Cartelligent!

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1 month ago

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9 months ago

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1 year ago

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3 months ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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David S.

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6 years ago

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David S.

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6 years ago

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David S.

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2 years ago

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5 years ago

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4 years ago

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9 years ago

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6 years ago

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7 years ago

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6 years ago

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3 years ago

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4 years ago

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6 years ago

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7 years ago

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6 years ago

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10 years ago

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5 years ago

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5 years ago

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4 years ago

Chuck helped me find out a very rare car and offered smooth purchase experience. Love the service!

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4 years ago

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5 years ago

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11 years ago

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15 years ago

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14 years ago

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Ask the Community - Cartelligent

Review Highlights - Cartelligent

“Initially, I looked around on my own but then my son suggested I contact Dwight at Cartelligent.”

Mentioned in 31 reviews

Read more highlights

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Tesla

Tesla

(44 reviews)

I have been an Audi customer for 9 years, and BMW before that. This is my first time Tesla…read moreexperience and I will admit that switching to a new technology that you depend on more than just getting you from point A to point B is something I don't take lightly. I am writing this to commend the attention to service that Minoo has demonstrated over the past few weeks. I met Minoo in the Stanford Tesla center and she has been able to answer all my questions and ultimately helped me decide to place the order two months before I was planning to. She accomplished this by: - Emailing me after the first day we met - Followed up with me and let me know about delivery schedules and timing - Answered every single question I had about leasing - Interacted with me through text and email when no one else reached out to me after placing the order - Continued to respond to me throughout the ordering process - Followed up with me until I took delivery - Checked up on me after I took delivery This is something I would expect being a long time customer of Audi - because this is what German luxury brands usually do. They stick with their customers because they are investing a large sum of money on a beautiful product. Minoo is what I would expect from Tesla. She is the face of a brand I now have and have replaced a brand I have owned for many years. If her example is followed in your service centers - your brand loyalty will grow for many years to come.

I've come by on a few occasions and each time, the representatives were very knowledgeable,…read morehelpful, and friendly. Paola and Tammy helped walk me through the buying process and answered each of my questions. Really great experience here!

Auto City - The leaf I picked up

Auto City

(95 reviews)

Just purchased a 2015 Nissan Leaf SV from Auto City as a third car for our family (daughter is back…read morefrom college for the summer) and I had an extremely positive experience from start to finish. The owner Sam came across genuine and helpful over the phone when I called to inquire about a 2013 red colored Leaf he was advertising at a good price. His personality and good nature over the phone helped motivate me to drive to Redwood City from Saratoga to see the car. When I got there the car was better than advertised so I was happy, but I noticed he had two more (newer) Leafs on the lot too, including a higher price newer 2015 Leaf in white (was my favorite color and options). He told me that one was not ready for sale yet and needed a couple of small fixes and not yet made fully ready to advertise, but I wanted it anyways and I ended up buying the one I wanted. The online advertised prices these days have to be very competitive to match the market out there and businesses usually post their bottom pricing online. His price advertised online was competitive with private party valuation that KBB gives. And as a dealership he provided the services of DMV registration and all that, so I now prefer to buy from him than from a private party. As I said the car was not fully done and ready yet - driver door remote didn't work and needed to be fixed still - but I needed the car so I took it with understanding that I will being it back two days later when he was originally expecting to get the part and have it taken care of. On my return visit two days later as promised everything went smoothly and the door lock actuator was replaced by his service provider, and my car even got a second wash before I pick it up. They do car detailing and ceramic coating at their location too, which I will likely bring my other (nicer) cars to get done in near future. Sam is a good man running a solid business and this small dealership is on my list of recommendations to my friends going forward. I wrote this rather long review to help a good business continue to do well.

Small dealership that sells used vehicles at a very reasonable price; unlike other dealerships the…read moreowner Sam takes pride in making sure the cars are in great condition and he usually finds cars that are very low mileage (for example I got a 2011 Hyundai Elantra with only 74k miles and one previous owner). Sam also worked closely with a non-profit I used to work at, and as a result helped change the lives of many individuals who otherwise wouldn't have been able to find an affordable, quality car. Anyone who has experience dealing with car dealerships and salesmen knows that a car salesperson with an altruistic side is hard to find. Final note, while the lot is on the smaller side, Sam has previously been open to keeping an eye out at auctions for specific types of cars if a serious potential client has requests. If you don't need a car right this second this is something to consider.

Swickard Toyota 101 - Come see us in our beautiful new facility!!

Swickard Toyota 101

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I came back to Swickard Toyota 101 with the same hybrid system issue I had experienced previously,…read moreso unfortunately the problem turned out to be intermittent and not completely resolved by the first visit. That said, I want to give Liz and Ted another well-deserved positive review. They handled the situation professionally and took the time to properly diagnose the car. Ted found that the same P0AA373 code had appeared again and thoroughly checked the suspected component. After testing and resetting the system, everything was working normally again. What I especially appreciated was Ted's honesty. He explained that the HV battery junction block is the most likely cause, but he did not pretend that replacing a $1,400 part was a guaranteed fix when the component was currently testing normally. I really appreciate that kind of straightforward and honest communication. Liz was also very helpful throughout the process and kept everything moving. Even though I had to come back, I left feeling that the car had been properly checked and that I understood what was happening. Hopefully the problem stays away this time, but if I need Toyota service again, I would absolutely come back to Liz and Ted. Thank you both for taking good care of me and my car!

I brought my 4Runner to Swickard Toyota 101 for routine service and also needed help with two badly…read moreseized license-plate screws. During their attempt to remove them, one bolt snapped. Their proposed solution afterward was to drill out/re-thread the mounting points. The quote: $578. Their paperwork literally lists: "REPLACING RUSTED SCREWS/ DRILL RE THREAD" -- $289 x 2 = $578. When I questioned how dealing with two license-plate screws became a two-hour/$578 job, the service manager told me it was a long, time-consuming process. I responded, "Sir, we are not drilling a well here." The price was shocking, but what bothered me more was how I was treated for questioning it. I was told I was "being unreasonable," that they had tried to explain it but I "wouldn't listen," and that it was "more complicated than you think or could understand." Then a female employee actually told me that "you and your dad could do it yourselves." I replied, "My dad is dead." I'm a 51-year-old woman who owns and maintains her own vehicle. Why anyone thought my father needed to enter a conversation about my license-plate screws is beyond me. The entire interaction left me feeling patronized and talked down to, as though I couldn't possibly understand an automotive repair because I questioned the price. For context, I work in cardiovascular surgery. I understand complexity. I also understand the difference between not understanding a quote and deciding that a quote is unreasonable. I understood perfectly. THAT'S WHY I SAID NO. I ultimately left without even having the oil change and tire rotation performed. I drove to a local body shop afterward, where they found a practical solution and securely mounted my license plate for free. Customers should be able to question a repair estimate without being characterized as unreasonable or incapable of understanding the explanation. And women should certainly be able to discuss their own vehicles without someone suggesting they go home and get their dad to help. $578 for license-plate screws. I have the paperwork to prove the quote, and I won't be returning.

Enterprise Car Sales

Enterprise Car Sales

(118 reviews)

I didn't end up purchasing a preowned car here but I thought the trial process to try out the car…read morewas pretty easy. I called to verify if I had to make an appointment and they said no, so we just drove there and was able to get a test drive quickly. I worked with Serge and he was really friendly throughout the whole process. They have all their inventory online and if you have a car you want at a different office, they can get it to you at the site you want.

Be very careful with this dealership! I purchased a vehicle here after being told that it was in…read moregreat condition and had a clean Carfax. Unfortunately, that has not been my experience. After purchasing the car, I started discovering multiple issues. I contacted Enterprise to complain, and the person who sold me the vehicle insisted that it was in perfect condition. I have since taken the car to the Honda dealership and several other automotive shops, and I was told that the vehicle appears to have had previous damage and that some of the repairs may not have been properly documented. I'm now having to spend a significant amount of money repairing problems that I was not aware of when I purchased the car. I feel that I was misled about the vehicle's condition and that I overpaid for a car with problems that should have been disclosed. Do your research, get an independent inspection before purchasing, and consider taking your business elsewhere. I personally would not purchase another vehicle from this place.

Porsche Redwood City - Nothern California largest volume Porsche Dealer for the last 26 years. Great selection of new and preowned Porsche.

Porsche Redwood City

(901 reviews)

We recently purchased a vehicle from Porsche Redwood City, and we cannot recommend our sales…read moreconsultant, Ray Kong, enough! From start to finish, Ray provided an exceptional car-buying experience and truly made the whole process feel special (he provides so much emotional value to his clients!). He was extremely patient, thoughtful, and always put himself in the customer's shoes. Even though the dealership's boutique was closed over the weekend when we picked up our car, Ray thoughtfully promised to follow up and ensure we receive the signature small gifts he usually prepares for his clients. It is rare to find a salesperson who genuinely cares about your experience and follows through on every detail like he does. On top of the fantastic personalized service, the negotiation process was incredibly smooth and efficient. We were comparing options, and Ray was completely transparent. He offered a highly competitive price right away, which allowed us to make a quick decision without any of the exhausting, typical dealership back-and-forth. He even perfectly accommodated our tight weekend schedule for signing the paperwork. If you are in the market for a Porsche and want a stress-free, top-tier experience with someone who speaks great Mandarin/Cantonese, go see Ray Kong at Redwood City. He will definitely take great care of you!

This is my local dealership and I have been going to them for over a year now. They have ample…read moreparking for guests and the service entrance doesn't usually see a high volume of cars(mostly), so there shouldn't be a backup either when you drop off your vehicle. I have interacted with a few sales folks here, as well as sales management, and they have all been pleasant, no pressure interactions. I've had some challenges with my vehicle so the service department may be familiar with me, but the good news here is, they have all been wonderful to work with and have been quite accommodating in every way. I look forward to expanding my relationship with Porsche Redwood City and also looking forward to many more miles of enjoyment.

BuySide Auto - 2018 Audi S4

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(228 reviews)

SoMa

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

Chris was an excellent resource and provided me with too shelf service in buying a new Mini. Super…read morepatient, very responsive and provided a seamless experience. Absolutely worth it.

Cartelligent - car_dealers - Updated November 2026

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