I have been an Audi customer for 9 years, and BMW before that. This is my first time Tesla experience and I will admit that switching to a new technology that you depend on more than just getting you from point A to point B is something I don't take lightly. I am writing this to commend the attention to service that Minoo has demonstrated over the past few weeks. I met Minoo in the Stanford Tesla center and she has been able to answer all my questions and ultimately helped me decide to place the order two months before I was planning to. She accomplished this by: - Emailing me after the first day we met - Followed up with me and let me know about delivery schedules and timing - Answered every single question I had about leasing - Interacted with me through text and email when no one else reached out to me after placing the order - Continued to respond to me throughout the ordering process - Followed up with me until I took delivery - Checked up on me after I took delivery This is something I would expect being a long time customer of Audi - because this is what German luxury brands usually do. They stick with their customers because they are investing a large sum of money on a beautiful product. Minoo is what I would expect from Tesla. She is the face of a brand I now have and have replaced a brand I have owned for many years. If her example is followed in your service centers - your brand loyalty will grow for many years to come. read more

I've come by on a few occasions and each time, the representatives were very knowledgeable, helpful, and friendly. Paola and Tammy helped walk me through the buying process and answered each of my questions. Really great experience here! read more

Tesla - Car Dealers Near Me - Palo Alto, California

We visited the Tesla location in Palo Alto to test drive the 2026 Model Y. Trish originally helped us set up the appointment, but since she was off that day, Allen stepped in to assist with the test drive and walk us through the features. Although we were working with Trish, Allen gave us his personal number and expressed interest in handling the sale himself. He also mentioned there would be better incentives toward the end of the month. However, after the visit, we reached out to Allen multiple times and never received a response. The lack of follow-through and the way the situation was handled felt unprofessional and frankly a bit shady. Based on this experience, I would not recommend this location. read more

If you want to buy a car opposite to the traditional 3 hour dealer way. Then you can't go Wrong with Tesla They too my trade in and gave me a car in less than 25 minutes read more

Stop by with my family on Saturday to take a look at the new Model Y. The customer service rep never got out of her seat. When I walked over to ask a model Y specific question she was not knowledgeable at all and was stand offish. I told her that the mobile charger was included with the new model Y and she asked where I read that and I told her on the Tesla website. Her response was that is not true and I must have read it somewhere else. I did not want to try and educate her on her job. read more

DON'T TAKE DELIVERY OF YOUR TESLA ALL have panel alignment issues especially the model Y's. They will provide you with false promises they will fix them if you take delivery. Eventually the service center will just tell you it's 'with in spec'. Now i'm stuck with a car with defects. Not to mention I waited 1 year for my order the following month after taking delivery they start offering $7,500 discounts + 10,000 miles free super charging. I called to see if they would honor it considering my situation and they didn't. I've never been so disappointed owning a new car. I regret having a Tesla. Don't make the same mistake I did. read more

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Review here is for actual show room in the Stanford Shopping Center. The place is a ghost town. Huge store that is almost completely empty. No Model 3, no Model S, no Model X, no Model Y. They had some samples of powerwall and solar roof, as well as car paint and interior samples. Most people I saw walked in and out in under 2 minutes, or just walked through the place to get to the other side. There were a couple of sales people in the store, but they were all busy, and in the 5 minutes I was there, no one said hi to me. Put some cars for show! read more

Was very excited to go there and do my test drive, first impression was good and seems customer centric, however don't expect anything else, mostly interested in selling the used vehicles. Will go to another dealer Thanks read more

Tesla - Tesla Model Y - Car Dealers Near Me - Palo Alto, California

Knowledgable sales people; excellent knowledge of options and pros and cons. Very easy to test drive. Good selection of cars to drive and compare colors live. read more

False advertising. I ordered my model X with the promise of unlimited super charging. With several emails back an forth because they don't pick up your phone calls. After driving it for a while I noticed I was being charged for super charging, I sent several emails and Minoo confirmed that it takes time for it to kick in and give it a few months. I trusted her advice but to no avail, it never kicked in. When I finally got a hold of her she mentioned that because I picked up my car the day after the promotion ended that they can't honor the deal they gave me! Even after months of confirming everything was okay. I told them to escalate to their management but nope.. nothing happened.. safe to say I highly do not recommend this branch. read more

We recently placed an order for a Tesla Model 3. There was a $250 advance deposit which we were told at the time is refundable if we changed our minds. We decided against purchasing a Tesla and yesterday asked for a refund. We were told that the $250 was not refundable ! We of course were disappointed but do understand sales people can make errors. On the other hand the response was cold, abrupt and impolite. The person in charge did not even apologize for the misunderstanding and treated us as if the error was ours when it was theirs All in all the experience was a bummer. I'd personally avoid the place. The upside is that we were treated beautifully at Broadway VW in Redwood city and will purchase a 2023 VW ID.4. read more

I was able to test drive a car and they respond to phone call queries. They don't have the car I am interested in (sold out), but they will call me when they come in. I'm not sure if I will get one as I am looking at two other electric cars, but they are responsive and not pushy like some other car dealers. read more

I went to the Stanford shopping center and was going to go to Tesla to look around. When we got to the store it was all closed up and they had a sign out front saying that they had moved to another spot at the center. We couldn't find there new location and ended up not being able to go. I give this Tesla location 3 stars because of the inconvenience. read more

Absolutely the worst in customer service I have ever experienced in the purchase of a new vehicle in my life. You are treated with an attitude of we don't care from point of purchase to finance. Good luck getting someone to return you're call. Questions go unanswered and concerns are left unattended to. It's a tremendous shame because I truly love the car and would love to have been able to brag about my experience, but it's left such a bad taste in my mouth I'm considering backing out of my purchase. I am so disappointed and upset. read more

This review involves Tesla Delivery experience and customer support from the showroom. When I placed my order, Alex, my "Tesla Adviser" guaranteed a delivery date before end of the year which to his knowledge a month and a half should've been more than enough to get the car. Things went south after placing the order somewhat quickly. Somehow, there was no one to answer questions, car delivery get pushed over ten times and you guessed it, it didn't make it on time. So, given all my patience and how much I wanted this car (a mistake) I took delivery of another car on New Year's Eve after 11 hours of waiting, yes 11 hours waiting for printer to prints my contract. I paid more for a color I did not want. I had already terminated my currently leased car, so I needed to get a car which was "definitely going to be delivered before the end of the year", so they told me "to get the car or get out". Yep, 11 hours, a month and a half wait, that's how they responded. At first, I got some price adjustment, thinking well at least they're nice to give me a discount. Now, be careful because Tesla is not afraid to lie. Through a very convoluted and lengthy number month of me calling and me going to Tesla and no one responding Alex, "the Adviser" found out that Tesla increased their price, and that adjustment was done on the more expensive car, so I actually got the "discounted" price. How F****ed up is that? I actually could've gotten the color I wanted, white, much easier after the new year, cheaper, and that's without the federal tax without any of the hassles, probably. But, stupid me, thinks Tesla is a luxury automotive, they got treat their customers with respect and apologize and in someways compensate for all the lying and fake promises. There's no way of getting through a customer service, it just doesn't exist. And, yes among many others have looked into it, it doesn't exist. Salesman and your adviser can't do anything, and I mean that in literal way. They are just Tesla mannequins. If you can't do it online, you just can't do it. I never got to see a manager, he is there he is just allergic to customers and good service. Overall, I'm disappointed, but I wish someone would've told me this is what you get. So, whether you end up getting a Tesla, at least you know the hell you will go through and what you've signed up for. read more

Danielle Menlo is an excellent Tesla advsior at Palo Altos. She has great knowledge on the product, compassionate for customers who are new to Tesla electrical vehicles. During my visit there, she was helping an old couple and she was very patient and answered every question and help them in everyway. She is very kind and passionate at her work. In the last few days, she answered all my questions either by text or phone; for questions she did not know, she reached out to technical experts for their help and get back to me. During the test drive, she went through every detail as if we were family. Tesla is very fortunate to have someone like Danielle. We bought the Model Y because of her and the way she treated every customer. I would definitely recommend anyone interested in Tesla to ask for Danielle. read more

We paid $170,000 in 2017 for a Tesla SP100D. And I think that included extra for an extended Warranty. Tesla has the WORST Service communications of ny car dealer we've ever dealt with. If you buy a Tesla....just pray that you NEVER NEED SERVICE. read more

I purchased a model y in Nov of 2021. The original ship date was May of 2022. Then June, then July, then September now October 2022. They have never provided any explanation for the push out. They are selling and shipping other cars in a month. I feel swindled by them and think they are doing this in hopes I cancel because there have been several price increases or hope I upgrade to a higher priced vehicle. Truly a poorly run business model that is just taking advantage of consumers. I would not have purchased this if they originally stated it was a 11 month delivery timeframe but they only would provide updates after I could make informed decisions and now it seems so close but it has pushed out 6 times after hit the ship date which was even more frustrating. Their customer support cannot provide any real info and only state what the new ship date is which is clearly not real. read more

My friends and I walked in the store and started to look at the tv on the wall with the price info. We waited for 20 minutes and no workers came up to ask if we have any question or if we need help. Another 10 minutes went by and all we can hear is 4 workers standing around laughing. It was very unprofessional and rude because they seemed like they were staring at us so I started to stare back and then I called one of them over after 30 minutes of being there. The guy was kind of helpful but we really just wanted to leave. read more

Excellent service as soon as you step inside. In depth knowledge of the cars and super helpful. Guess I'll know what I'm getting for Christmas! Merry Christmas to me!! Thanks babe!! read more

Really interesting reading all the one star reviews. My experience was different. I made an appointment to test drive. They greeted me well and did the test drives. Politely had me "build" a Tesla online but no big pressure to buy then. I did end up buying. I'm very happy with my purchase. Beats the heck out of my Momentum Chevrolet experience. Read that review if you're want to see a real one star performer! read more

This is only for the actual showroom and I have not purchased a car. I think it is a cool concept to have the models showcased at a mall. The fact that other companies do not do it is kind of a shame. I think it is cool to get it right there and then I can learn more while doing regular shopping. The staff is more of a customer service representative then a car guru. They definitely are there to help out and give you the out of the box information. I'm not sure if they really could be car salesman. They are not pushy so that helps as I am sure a lot of people can not afford the cars and just want to look at it. I'm hoping I can buy one of the cars these days. However, I am concerned about the viability of the company to give me good quality maintenance care later on down the line. read more

Go check out the model 3 !! When the sales associate told me there's 10k of ppl waiting in line since its debut last Friday. I couldn't believe how popular Tesla was :p I wanna talk about the touchscreen. BMW i3 and Tesla model 3 (both number 3 :) are smaller and easier for my fingers to maneuver even the very far corner of the screen. Model s and x are so huge that unless you have long arm and big hand read more

I bought my first Tesla here. My experience with Tesla Advisor Misty Hong was awesome. She took very good care of my husband and me throughout my journey buying my first Tesla. She patiently answered every single question I had in English/Korean and made sure the whole process went smooth. She followed up with me until I took delivery and checked up on me even after I took delivery. I am very thankful for all the help I had from Tesla team at Stanford Shopping Center. read more

Purchased Three Tesla from this dealership , the owner rep, Caroline D, is very easy to work with, and went extra miles to assist on documents, coordinate with Tesla delivery team for better experiences. Thumbs up for awesome car and 6 stars customer svc read more

I visited there for getting information of Modelx. And I could ride and get any informations from staffs I have a plan to buy it! Nice car & nice show room ! read more

So we got in touch with a salesperson over-the-phone about getting a possible Tesla and gave her the specs we were looking for. She convinced us that the 2021 Standard Range was just like the 2021 Long Range and that we would be saving $10K. That it's not worth waiting for the order because "it would take too long" (ie. 4-6 weeks) and that what we were essentially looking for was available now. She got in touch with us right away, sending us multiple emails and text messages, and even got us an overnight test drive car, which was super nice. So of course we didn't notice the difference since it was pretty convincing that they were the same. But when we finally got our car a couple of days later , we noticed that the mileage didn't last that long. It only charges up to 244 miles where as the Long Range can go 326 miles and is much faster in acceleration. Now that might not make much of a difference to the average, but in actually it does in reality. We also discovered that the Long Range charges much faster at home when you install their latest Tesla wall connector. Don't get me wrong, we love Tesla and our EV car plus incentives, but when we did the trade-in of our Toyota Camry LE, it's sort of hard not to notice the huge difference in range. Ours did about 425 miles on a full tank. The worse part is that even though I had a code from a friend who owned a Tesla, our salesperson didn't accept the code after purchasing the car to get the free 1,000 mi charging station deal. I called the center later to complain about it and that salesman claimed that he would get us the deal because "it wasn't right" , but we never heard from him either. In the meantime, none of the salespeople knew how long it would take for the Tesla wall connector to arrive to our home. In fact, there was no confirmation email with a confirmation number like it claimed it had done. So I had to call in Tesla to ask for it which they finally did but there was no tracking number or anything. Luckily, it took about week for the wall connector to arrive, but in the meantime we had to charge every night at a local supercharger which took about 25-45 minutes, depending on where your charging level was at. And it's crazy because if you all know, supercharging causes major damage to the battery over time. Lesson learned: do the math, wait for the order, have the code ready ahead of time, and NEVER trust car salespeople no matter how nice they are. Also, be careful with black Tesla cars. They have the most thinly cheap and sensitive paints. You can't even wash it by hand at home without something getting ruined. So if you enjoy the luxury of going through a car wash or even having it hand washed, forget about it. I advise those who prefer black Tesla cars to get it custom changed out to matte black or some protective cover by taking it immediate to a certified and professional car paint shop that specializes in these kinds of custom paint jobs. Also keep in mind that Tesla doesn't offer the red Tesla breaks except for the Performance models. All of which they should provide options for in a very competitive car industry. It's too bad these issues haunt us as consumers because we, like millions around the world, are such fans of Elon Musk and his vision for our future generations. We love Tesla but these things shouldn't be an issue. Right?! I'm just saying. read more

My experience with Dan Johnson at Tesla Stanford Shopping Center was very positive. He is very professional, knowledgeable,efficient, responsive and a result oriented person. He worked very hard to answer all my emails, and also worked tirelessly in trying to match me a car before the 12/31 midnight deadline. I will highly recommend Dan to anyone who is interested in buying / leasing a Tesla, because I know he will take very good care of them. I also had a good experience with other Tesla's associates. They explained to me the important details of driving a Tesla during delivery. I'm impressed with Tesla's streamlined process. Their service was exceptional. read more

The TESLA product speaks for itself. It's awesome. However, pertinent to this dealership and perhaps TESLA as a whole: aggressive sales department and customer is not always first. I was in the market for a new commuter car. I was going to visit TESLA, Mercedes, BMW. I had a great experience testing out the model S. What won me over was: the self-driving feature which is a plus for my 45 minute commute from San Francisco to Palo Alto. Not only that: I was told that I could build my car, and get it delivered in two weeks! This was a slam dunk for me, and I decided not to visit the other dealerships. Or so I thought... Instead, they have been more than a month off their estimate for delivery. Fortunately, I've been traveling for two of those weeks, but I have been without a car when I'm here. I've been relying on friends, and I have even stayed over at work (in the call rooms at the hospital, foregoing showers, getting food delivered), so I don't have to drive back up to the city to come back here again. I don't need a TESLA loaner. I am happy with a reimbursement from a local rental company for less than $30 a day until I get my car. I thought this was a reasonable request for their very poor estimate of when I would get my car. After going through the sales department and then the store manager, I was told that there is a "strict no discount policy, even for employees who purchase. We pay the same as everyone else, and as a cash rebate or price reduction could be taken as a form of discount." Personally, I don't think this is a matter of discount, price reduction or cash rebate; or giving something out of connection, like "hooking me up". It's simply a philosophy when it comes to customer service and expectation management. I was told by a sales rep multiple times when I was expecting my car (in emails, and in conversation), and it is now at least a month off, and as a result, it has affected my day to day including unforeseen expenses in time and money. Also, they made me feel guilty that I had not considered production delays. I understand, but if this is a common occurrence, they should tell the client that it could take 2 months instead of promising it in 2 weeks. I just felt like they were telling me that to sell me the car. I was hoping that TESLA would be more empathetic for my inconvenience. Alot of it is expectation management. I also spoke to a TESLA insider, who had been working in engineering for 6 years, and they say its reflected in the culture. Just so that you don't disappoint future clients, TESLA should overestimate how long it would take to deliver, so the customer would be impressed when it comes sooner. It would have helped me with planning. If I had known, I would have considered other dealerships. read more

Tesla is by far my ultimate dream car. Watching this place be built was so exciting and tonight I finally had a chance to go inside and check it out. I was 1 of two total customers in the store and there were 5 employees. After showing myself around for a good 5-6 mins with no greeting or acknowledgement I started to become very sad. When I was finally "greeted" the man who approached me did not ask my name no did he introduce himself.he just said "you just here looking around?" Like he did not think I was worth his time (probably why he did not greet me until now) So just to give you an image of me, I am a 26 yr old college student, so I can't yet afford a tesla, HOWEVER, it is my dream to become successful enough to own one. And to be shirked off by employees was a huge disappointment. Also I spoke to the manager and voiced my concern with her employees lack of attentiveness and her excuse was that "they're new". First off, most new employees are overly inviting, full of life, and still excited about their new job. The problem with these employees was that they are rude, lackluster, and judgy. That is an attitude I normally attribute with an employee who has been at a dead end job for years and is jaded. NOT NEW. If I ever try out a tesla it will not be at Stanford shopping center. Perhaps tesla should reevaluate their hiring choices. read more

They are stealing credit card numbers & using them they put over $700.00 on my card, I have gone to my bank & we are contacting the police in LA. read more

An open air garage with 2-3 cars in it. Not too much staff to tell you how awesome and efficient the cars are. Just a mini electric car show for passersby. read more

Tesla - Car Dealers Near Me - Palo Alto, California

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Kind of a fun stop while you're walking down the mall. It's interesting to see the actual cars on the display floor . They don't have the new model 3 there yet though. Always a helpful employee there to answer questions. read more

It's true I wasn't in there to buy a Tesla but it didn't matter.. the staff member we spoke to was extremely helpful and even gave us stories about others' experience with Tesla as well as a tip to look at our account to see when we are eligible for the model 3. read more

My friend recommended to go for a test drive after was bit dissapointed with BMW's 530 and i8 would not have enough room. Alexis did amazing job with the introduction, follow up etc. Went to test drive P100D with my son few days later. Great cars, excellent service! read more

I went into the Stanford mall. Dan Johnson greeted me with friendly smile and was extremely patient with all my question and concern. He follow up with manners and I immediately ordered my model 3 with him. Dan continued to update me weekly regarding my order. It was truly a great experience working with Dan. I strongly recommend anyone who is interested in ordering one, go visit Stanford and order from Dan read more

3 young asian guy walked to the store with GAP shopping bags. 5 workers in the store. 1 worker says hi and hold the position behind the counter and 4 others just keep chatting to each other. No problem since I heard that there are months of backlog to Tesla cars. 10mins later older white man works in with a PRADA shopping bag. 3 guys all run to the new customer, so I thought he must be the boss... Nah, he was just browsing like us... oh wells......I thought at least they did not shoo us away..but then again, who knows, they might shoo us away if the store had a door like LV... read more

Literally some of the most helpful people I have ever worked with. I had some issues resolving some information after ordering a used vehicle online, and Danny went above and beyond to rectify the issue. Made me feel much more at ease with the whole process read more

Dan Johnson and his team were very friendly and helpful in getting me matched to a car. I would highly recommend him if you're looking for a 3PD-! read more

Thank you so much Danny! I appreciate all your help and expertise! You had an answer for all my questions and you made the process so smooth! I highly recommend Danny if anyone needs assistance at this location. I cant thank you enough. Best Tesla employee by far! Thanks Danny! read more