Had a ground up build done by Don Richardson. It was expensive but, He would have a meeting with…read moreMe monthly and go over what He proposed to do and How much it would cost and then, He would deliver. I've been in the service industry all my life and there are times unseen surprises pop up. My frame was broken in two places but You couldn't see it until the body was off. It cost extra but, it isn't the builders fault. I've won dozens of car show awards and the car drives like a dream. I recommend Richardson's.

My experience was 15 years ago. I had my car body redone by a noted coach builder in seattle. Car…read morewas all metal and was straigt as an arrow. Richardson visited my house and said it would only need a light "skim" and painting. Easy job at 2500 to 3000 max. When I got the bill, it was for nearly 14000 dolars. When I complained, he just laughed and said he had pleanty of room to store the car until I came up with the money. Since there was no written estimate, there was nothing I could do. Paint job was "OK". Get everything in writing,.

My car was rear-ended on the freeway in Olympia. The office staff was amazing, especially helpful…read morewith our payment from another individual. Our GMC Acadia looked better than ever when it left the shop. Thank you NW Collision!

They stood behind the work they did on our Highlander. We're more than happy with the repairs they…read more made. Dealing with the insurance was easy. The shop did most of the talking and that was great! I 100% recommend Northwest Collision in Aberdeen Washington.

If I could give them 342,000 stars I would! We are stupid and got our 2WD heavy stupid work truck…read morestuck on the sand. Of course...here comes the tide! Loren rode to our rescue, yanked that stupid (did I mention stupid?) truck out of the water and got the truck all the way to the street. I really thought that truck was going into the drink and we were going to be "those people" on the news. Note to self: get a better beach vehicle lol

Charged $79 for a pre-inspection . told my sister the serpentine belt critically needed changed…read moreand the other 2 should be replaced soon and Quoted her $500 to do all three. The car only has one belt! they charged her $77 for that one when it takes 10 minutes to swap out! Something ain't right about the whole deal. I wasn't there but I don't know how she could have misheard that. shady as fuck if you ask me. Would have gave zero Stars if it let me. quality, piss poor! value NONE!

These guys are the best! We had a tire blowout just down the road from them and they helped us and…read morefilled the tire with air. No charge and super nice people. Use them!!!

This review is long overdue but these guys are amazing!…read more A few months ago I was visiting WA on a business trip and had to get out to Montesano for work so I borrowed a friend's car for a few hours. On my drive out there, the car started giving me trouble. Originally, I thought it was just the battery but it turns out it was also the alternator. I barely made it to the shop and was told it would be hours, if not a day, before I would get my car back. I almost cried. I didn't know anyone in Elma and had to be back in Seattle that evening to make my flight. The guys at the shop did everything they could to get me back on the road within a few hours and even lent me their car so that I could drive to Montesano and get my work done. I was back in Seattle that afternoon and was able to get on my flight back home. I will forever be grateful to everyone at this shop who helped me out. Thank you, thank you, thank you!

Class A Company & Service. I live 75 miles away, when my…read moretruck started making some troubling noises I did some brief internet research on B&B and decided I would go ahead & trust them to diagnose & repair my truck instead of spending $800.00 to have it towed home. Everyone was very friendly & professional, work was performed timely and I was on my way! Unfortunately we experienced some parts failures. I was able to make it home safely and when I contacted B&B they referred me to a local shop that I could take it to in order to evaluate my concerns. When they discovered that my bearings had failed, they towed my truck back to Aberdeen went through replaced all damaged items and personally delivered my truck back to my home the next day before 5 PM. B&B warranties their work for 3 years or 36,000 miles They don't just say it they mean it! I'm very satisfied with their work, their service and would recommend them. No one is perfect, vehicles are mechanical and they can fail at any given time, but a company who stands by their work and takes responsibility when things go south is very rare these days!

First time customer and I was very impressed. Staff was friendly and professional. Costs were…read morereasonable. Car wash was a nice bonus. I'll definitely be a regular. Thanks to everyone at B&B.

had a great experience with Five Star Toyota in Aberdeen, Washington, and wanted to share a quick…read morereview. My salesman, Gary, was courteous, polite, and clearly worked hard to get me the best deal possible. The pricing in Aberdeen seems very competitive--honestly some of the best I've seen. They made a real effort to put together a deal, and although we ultimately didn't come to an agreement, that was more on me for aiming a bit higher than they could go. Their offer was already quite strong, so I have no complaints there. Throughout the entire process, I was treated with respect and professionalism. I'd definitely recommend giving them a try if you're in the market--they're a dealership that genuinely works to earn your business.

Buyer Beware - Disappointed Long-Time Toyota Owner…read more I have driven Toyota vehicles my entire life. Every Toyota I've owned has lasted over 300,000 miles. I trust the Toyota brand deeply, which is why this experience with Five Star Toyota in Aberdeen has been so disappointing. We needed a reliable vehicle for farmers markets and decided to purchase a used 2015 Toyota Sienna from Five Star Toyota. The van had been their dealership service vehicle. They had two 2015 Siennas--one still in use and one that had been parked on their lot for about three years. Before purchasing, I specifically asked for maintenance records and was provided them. The battery had died due to sitting unused and was replaced. Most importantly, Service Manager Jayson Lockett told us there were "absolutely no leaks." That assurance was critical in our decision. In hindsight, there were warning signs. The salesperson even said that if he were me, he wouldn't buy this vehicle. I assumed he was referring to cosmetic issues (scratched hood paint, cracked leather seats, peeling rubber trim, etc.). I trusted the dealership's reputation, awards on the wall, and what I believed was the integrity of a large, established business. Shortly after driving the van home (a 3-hour drive), I discovered oil leaking onto my driveway. Two independent shops confirmed two separate leaks: * Axle seal * Timing cover gasket I made multiple 6-hour round trips back to Aberdeen. They repaired the axle seal after negotiation. For the timing cover gasket, dye was added. Later I was told the leak was just a loose drain bolt from an oil change elsewhere and that it had been "fixed." I was told it only counts as a leak if oil drips to the ground -- yet when I placed cardboard under the van, it continued to drip. After three long trips and extensive communication, I negotiated directly with the owner, Allen Erickson. He agreed in writing to reimburse $1,000 as goodwill if I completed repairs locally and signed a release. After I requested the goodwill release for signature, communication stopped and I have not received the reimbursement. The timing cover gasket repair estimate is over $4,000 at the dealer and about $2,800 at an independent shop, meaning I still need to invest a significant amount out of pocket. I understand used vehicles are sold as-is, and I accept that I cannot prove the leaks existed before purchase. However, it is difficult to understand how a vehicle described as having "absolutely no leaks" developed two separate leaks immediately after I drove it home. After multiple 6-hour drives and months of communication, I no longer wish to spend more time pursuing this. I am writing this review so others in the Aberdeen community can make fully informed decisions. I trusted the dealership's reputation and assurances. Unfortunately, my experience did not reflect that reputation. I hope future buyers carefully inspect any vehicle and obtain an independent inspection before purchase.

Aberdeen Automotive was recommended by a close friend and what a relief! Mike was straight-forward…read moreand clear. They were affordable, quick and the work was done well. I appreciated that the work turned out to be exactly what they quoted me and they were open until 6pm. I took off one star simply because they didn't answer their phone and I had to email them, then instead of calling my cell as I requested, they called my home number. I'll definitely be going back there.

Great service, affordable price, friendly, and even took pictures of the ball joints so I could…read moreunderstand what was going on. Highly recommend. Thank you Mikey and your office gal

I had my transmission in my F150 replaced by OFA. I dealt with Paul. The cost was around $6k which…read moreI found reasonable when comparing the cost. I was also in Iowa at the time. Once repaired it set at my house for 5 months. When it was finally driven the tranny slipped. I called Paul, I was still in Iowa. There was a leak in the fluid. He came over the next day. Had it picked up. Repair it at NO additional cost and returned it. I'm very happy with the communication. Standing behind the work and professionalism. I will recommend them and if I need service I will use them.

Every time I've needed repairs done they have been honest, fair, and helpful. Not to mention…read moreworking quickly and effectively. Very grateful for their assistance!