Bought my vehicle from Dustin Hansen and he is AMAZING! Anytime I have had or have a question about…read moremy car he is right there to help! I appreciate the fact that Iam treated like a person rather than a transaction like I have at other dealerships when purchasing a vehicle. I recommend Dustin to everyone i hear is looking to buying a vehicle!

The service receptionist Sarah is one of the rudest peeople we've ever encountered. We will be…read moretaking our trucks up to Olympia now for all future services due to her terrible attitude and demeanor.

Gordon's Service is a hidden gem in coastal central WA, and the owner, Norm, is a National…read moreTreasure! We drove up I-5 in our VW Vanagon in one of the most brutal heatwaves in memory. The cooling system started to glitch out (fan not kicking on, and therefore overheating when not moving). Did a quick search from the road, and called ahead while limping in. When I explained what was going on and asked if he could look at it in the morning (the day before 4th of July and everyone shutting down from Thursday-Sunday), he didn't miss a beat, and said, "Yeah, we have those parts." I had it at the shop at opening, and his team dove right in. Found and replaced a cracked coolant expansion tank, replaced a sensor, confirmed fan was working, filled and bled the coolant system, and then I got to go on a ride-along test ride with Norm, who gave me a master's class in Vanagon voodoo. He has been a VW mechanic since he was 15, and his love for restoring and keeping these things going is infectious. Gave me his card and said call if anything came up, and when the van overheated again idling near destination, I called him again. He agreed to meet me back at the shop on Friday (the 5th, a day he had planned to have off). He went at it again, and this time discovered the thermostat wasn't opening, so no coolant was flowing to the radiator, and so would not get hot and kick on the fan. He replaced the thermostat, and ran it through the paces to make sure it would behave this time. He saved my bacon, and got family safely back on the road. A fount of knowledge, a love of classic car culture (hosts a car show every year), great mechanic team, and super fair pricing. Even if I don't need a thing, next time we're in town, I will be stopping by to say hi.

TOP NOTCH outfit. I…read morehad a noice coming from my engine and in 10 seconds, the man new exactly what was wrong and gave me a price to complete the repair. The parts had to be ordered and 3 days later I dropped off my Nissan Pickup and they completed the repairs in 2 days and charged me less than originally quoted. 2 other auto repair places in town wanted to charge me $200.00 to just bring in the truck and Gordons charged me $267.00 for the entire job which included 3 parts and labor. I was a real customer and I give bad reviews to some businesses but this place is a place you can trust.

They stood behind the work they did on our Highlander. We're more than happy with the repairs they…read more made. Dealing with the insurance was easy. The shop did most of the talking and that was great! I 100% recommend Northwest Collision in Aberdeen Washington.

My car was rear-ended on the freeway in Olympia. The office staff was amazing, especially helpful…read morewith our payment from another individual. Our GMC Acadia looked better than ever when it left the shop. Thank you NW Collision!

Thank you to the two gentlemen who kept my son and his girlfriend from being stranded with a broken…read moredown car. Although we didn't get to the store until 9:01 on Friday, April 8th, they let us in and had the bolt my husband needed to fix the car.

Instead of accusing people of stealing because the beeper went off when I walked out after buying a…read morecar charger. The first thing he does is tells me he knows I stole something that the item I bought doesn't set the doors off so he tells me to empty my pockets. I told him I didn't steal anything again he told me "he knows I stole something" . Only after accusing me and being rude to me he decides to check the item that I "BOUGHT" and what do you know it sets the alarm off. Then he tries laughing it off. Not even I am sorry. I get that this is Aberdeen and a lot of people steal from stores. Which I have worked retail in Aberdeen so I know first hand. But for you to tell me that you knew I stole something" when in fact I had NOT taken anything what-so-ever. I wouldn't want someone like that working for my company. There is procedures for a reason.

had a great experience with Five Star Toyota in Aberdeen, Washington, and wanted to share a quick…read morereview. My salesman, Gary, was courteous, polite, and clearly worked hard to get me the best deal possible. The pricing in Aberdeen seems very competitive--honestly some of the best I've seen. They made a real effort to put together a deal, and although we ultimately didn't come to an agreement, that was more on me for aiming a bit higher than they could go. Their offer was already quite strong, so I have no complaints there. Throughout the entire process, I was treated with respect and professionalism. I'd definitely recommend giving them a try if you're in the market--they're a dealership that genuinely works to earn your business.

Buyer Beware - Disappointed Long-Time Toyota Owner…read more I have driven Toyota vehicles my entire life. Every Toyota I've owned has lasted over 300,000 miles. I trust the Toyota brand deeply, which is why this experience with Five Star Toyota in Aberdeen has been so disappointing. We needed a reliable vehicle for farmers markets and decided to purchase a used 2015 Toyota Sienna from Five Star Toyota. The van had been their dealership service vehicle. They had two 2015 Siennas--one still in use and one that had been parked on their lot for about three years. Before purchasing, I specifically asked for maintenance records and was provided them. The battery had died due to sitting unused and was replaced. Most importantly, Service Manager Jayson Lockett told us there were "absolutely no leaks." That assurance was critical in our decision. In hindsight, there were warning signs. The salesperson even said that if he were me, he wouldn't buy this vehicle. I assumed he was referring to cosmetic issues (scratched hood paint, cracked leather seats, peeling rubber trim, etc.). I trusted the dealership's reputation, awards on the wall, and what I believed was the integrity of a large, established business. Shortly after driving the van home (a 3-hour drive), I discovered oil leaking onto my driveway. Two independent shops confirmed two separate leaks: * Axle seal * Timing cover gasket I made multiple 6-hour round trips back to Aberdeen. They repaired the axle seal after negotiation. For the timing cover gasket, dye was added. Later I was told the leak was just a loose drain bolt from an oil change elsewhere and that it had been "fixed." I was told it only counts as a leak if oil drips to the ground -- yet when I placed cardboard under the van, it continued to drip. After three long trips and extensive communication, I negotiated directly with the owner, Allen Erickson. He agreed in writing to reimburse $1,000 as goodwill if I completed repairs locally and signed a release. After I requested the goodwill release for signature, communication stopped and I have not received the reimbursement. The timing cover gasket repair estimate is over $4,000 at the dealer and about $2,800 at an independent shop, meaning I still need to invest a significant amount out of pocket. I understand used vehicles are sold as-is, and I accept that I cannot prove the leaks existed before purchase. However, it is difficult to understand how a vehicle described as having "absolutely no leaks" developed two separate leaks immediately after I drove it home. After multiple 6-hour drives and months of communication, I no longer wish to spend more time pursuing this. I am writing this review so others in the Aberdeen community can make fully informed decisions. I trusted the dealership's reputation and assurances. Unfortunately, my experience did not reflect that reputation. I hope future buyers carefully inspect any vehicle and obtain an independent inspection before purchase.

These guys are the best! We had a tire blowout just down the road from them and they helped us and…read morefilled the tire with air. No charge and super nice people. Use them!!!

This review is long overdue but these guys are amazing!…read more A few months ago I was visiting WA on a business trip and had to get out to Montesano for work so I borrowed a friend's car for a few hours. On my drive out there, the car started giving me trouble. Originally, I thought it was just the battery but it turns out it was also the alternator. I barely made it to the shop and was told it would be hours, if not a day, before I would get my car back. I almost cried. I didn't know anyone in Elma and had to be back in Seattle that evening to make my flight. The guys at the shop did everything they could to get me back on the road within a few hours and even lent me their car so that I could drive to Montesano and get my work done. I was back in Seattle that afternoon and was able to get on my flight back home. I will forever be grateful to everyone at this shop who helped me out. Thank you, thank you, thank you!

Charged $79 for a pre-inspection . told my sister the serpentine belt critically needed changed…read moreand the other 2 should be replaced soon and Quoted her $500 to do all three. The car only has one belt! they charged her $77 for that one when it takes 10 minutes to swap out! Something ain't right about the whole deal. I wasn't there but I don't know how she could have misheard that. shady as fuck if you ask me. Would have gave zero Stars if it let me. quality, piss poor! value NONE!

SBT does all of my services on my Locksmith van. Always quality work at a value. They always…read morerecommend up coming issues so I can concentrate on my business and not break downs.

I saw a post on Facebook offering a special price for a detail. Reviews looked great so we gave…read morethem a try for cleaning Greta, our 2014 Honda CRV. The old girl was in need of some pampering and serious cleaning inside and out, so we got the full detail. Their man arrived right on time as scheduled, and worked on our car for about 4 hours and when he was done, it shined inside & out and smelled fresh & clean. Our carpets, seats, dash, doors, cargo area, windows and every little nook & cranny were spotless. Outside the paint shined like new. We were very happy with the service and attention to detail provided. It was very much worth the price, which was $422, including a generous tip. I can definitely recommend Luxury Shine for a very professional car detail.

Will book again! I was really happy with this service. It was my first time getting a detail and I…read morewas worried about how much effort would really go into the service, but he was indeed very detailed and meticulous!