This was a complete disaster. In short, they did cosmetic repairs over frame damage, despite telling me multiple times there was no frame damage. The repair took multiple attempts and 3 1/2 months. The panels and doors were all misaligned and had gaps. I had it independently inspected after repairs were complete and that shop told me that the repairs were "egregious" Insurance ultimately declared it an "obvious total loss" after $16000 was spent fixing it. Stay far away. read more

CARSTAR of Bothell did a great job replacing front air dam and repairing bumper on our GMC. From our first visit to get free inspection, they offered excellent, personal customer service. David was helpful and thorough. Estimate was slightly lower than competitors, but their customer service really stood out. Frequent communication-they called us every other day with updates. Car returned clean and looking great! We did not go through insurance, so I can't speak to that experience. read more

Got rear-ended and had my car repaired here. The team at Carstar was friendly, helpful, really quick, and (unlike some auto-shops) they kept me updated me at each step of the process. They met their (fast) time estimate and my car looks great. They also arranged for the rental car company to pick me up at Carstar which was very handy. Couldn't have been a better experience. Highly recommended. read more

Terrible customer service, insurance company forced us to go through this shop and they took our car said it would only take a week to fix, ended up taking over a week and a half. When we picked up the car they just gave us the key and didn't do any follow up with what was done with the car, less than a day after getting the car back my door was squeaking. Considering they just replaced it I took it back to get it checked out. I also noticed paint chipping and blotting everywhere around the door they replaced. When I brought the car in they took it for an hour and a half after stating it would only take maximum 30 minutes to fix. When I got it back there was still paint chips and blots everywhere and I had to point everything out so they could get it right. This place calls themselves experts but this door replacement looks like it was done by a 12 year old kid. Never would ever recommend this place. read more

Dan and team made my day (and saved me money on my rental) by finishing work a day and a half earlier than expected. They also had a lower estimate than did the other shop I went to. Everyone was polite, positive, communicative, and efficient. They also called Enterprise for my pick-up, which was a nice bonus. I would recommend this shop to anyone who needs repairs; my car looks fabulous and I enjoyed the great service. UPDATE, March 2019: They did it again! I got my bumper repaired this time, and it looks so good that you can't tell it wasn't replaced. I love that they wash your car, too. You expect to get your car back in better shape when you drop it off for repairs, but when the "better shape" extends beyond the part that needed it? Well, that's a great feeling. I was also really pleased that they coordinated with Hertz to make sure I didn't need to sweat the rental. read more

After a minor fender bender The team at Bothell CarStar scheduled my repair coordinated with my insurance, set up a rental car. They did a beautiful job restoring my car to like-new condition and even washed the exterior and vacuumed the interior. Fast, flexible, friendly and trustworthy. read more

I would highly recommend this plan if you are looking for a reliable repair shop with excellent customer service. They had the earliest time slots compared to other repair shops, which is what made me go with them in the first place. They called me to provide timely updates and was extremely efficient with the paperwork. Moreover, the repair was flawless! Thank you, Carstar Bothell! read more

I can't say enough good things about the business. I got into a car accident on a Saturday two weeks ago when a stupid driver suddenly changed lanes and rammed into my car. I called around several body shops the first thing on Monday but was told to expect mid-December to even January. My seatbelt was toast and my front bumper was about to fall off, so that was not an option. I found CARSTAR on Yelp and decided to give them a try. They were able to get me in on that Wednesday! The people were friendly and professional, which gave me great confidence. Most importantly, they seem to turn things around ahead of schedule. They originally gave me a week to get my car ready, just before Thanksgiving. Because of the holiday delays in getting parts, I was resigned to waiting until the first week of December when I received a call from them on the original Wednesday. My car was ready, which was good, since my rental car was flashing 'check engine' sign! I am a super happy customer. read more

I was absolutely amazed with the quality of service at CarStar. After I was rear-ended, the back of my car was mangled, but the repair looks incredible (and actually better than it did prior to the accident). When I picked up my car, it was not only repaired, but also washed, vacuumed, and cleaned on the inside. It looked brand new. Also, every staff member was helpful, friendly, and communicative. Nick called me multiple times per week throughout the repair process with updates on how the repair was going, and I always felt in-the-loop. The repair work was fast, too (only took about 2 weeks for a massive rebuild of the back of my car). This was top-notch service, and I would absolutely use CarStar in the future and refer friends as well. read more

Everyone was so helpful and responsive - took awhile to get me in for a fix but that's everywhere these days. They prioritized fixing my car once it was in the shop and coordinated pick up and drop off from the rental car company for me when I dropped of my car and then picked it up. Staff is responsive and professional. Hopefully won't have to see them again because my car won't get damaged again, but if it does, I'm definitely going here. The paint job and repair was perfect and my car looks brand new. read more

Excellent customer service. Someone backed into our work truck so I was dealing with their insurance regarding repairs. Everything was supposed to be a go but when I dropped the truck off the insurance company was giving me shade. Allie (sp?) got on the other line rung them up and straightened things out right away. So helpful. Repairs are immaculate and dirty work truck clean as new. read more

Went here because the insurance recommended it, but I am SO GLAD I did!! They took awhile longer than expected to fix my rear door, but I think they were waiting for parts and I had a rental so I really didnt care. They were courteous, quick and easy to talk to on the phones despite being very busy. The kicker was that I picked it up on Valentines day, and they left a box of chocolates and red rose on my seat- Super duper sweet and unexpected. Made my day! read more

I dinged up my Lexus right after I bought it and was pretty upset. I looked around at my options but heard twice about CarStar in Bothell from my network. Power of a referral right? CarStar treated me great and understood my need to get my car back ASAP and worked diligently to keep in touch with me and get the job done on time. You would never know I had banged up my car. I felt treated fairly, and loved their transparency! Thanks for everything you guys! Would definitely return and refer. read more

My car was involved in a rear end collision, and so I needed the trunk replaced. These guys are in Allstate's network and close to home. Dan and the team were great. It was a relief from the go: they were positive, professional and reassuring. I received two update calls, which were greatly appreciated. They were able to get the car in and finished within a week. Dan even showed me pictures of some of the steps that were taken to do the repair. I'll be happy to use their service again, if I need it. read more

I had a horrible stain on my hood from a water sprinkler at my apartment complex. My insurance looked at the stain, and like me assumed I needed a scrub and then paint. Fortunately, Clarity (her real name) at Carstar thought to perform a scrub, that would leave my original paint job in place. The final cost was less than 10% of what my insurance estimated the cost to be. Afterwards, they washed the exterior, and vacuumed the interior. When I need work on my car, I'm going to be giving these guys a call. read more

My new Honda Pilot was broken into after having it for only four days. I was upset to learn that it would need to be painted in order to repair the damage, because it normally never looks the same once you repaint a car. Let me tell you thanks to CarStar Bothell, you would literally never know it had been broken into and repaired. They did an absolutely amazing job and I couldn't have asked for anything more. As impressed with the quality of the repair as I am, I am equally impressed with their exceptional customer service. From the friendly staff taking the time to listen to my worries going into it, to calls updating me on the status, to welcoming me back no questions asked, immediately and happily when I had a very, very minor thing to fix post repair. They exceeded my expectations in every way. Thank you!! read more

I have used this auto rebuild 2x in the last 5 years and have been more than happy with them! Honest people. Accurate quotes and just nice! The work they do it excellent! I hate to have to use them for body damage, but good to know where to go. Highly recommended! read more

BEST PLACE EVER! They got my car all repaired in no time and kept updating us about what was going on with it. Love this place. And I love how my car turned out :) read more

CARSTAR Bothell Auto Rebuild - Body Shops Near Me - Bothell, Washington

Amazing!!!! A no fuss no frills reliable and honest body shop with impeccable service and expert repairs. I brought my car in after an accident on an icy road. They thoroughly assessed the damage and repaired my car quickly. Scheduling was easy and they called me frequently to let me know the status of my repair. My car had taken a hefty beating and it now looks and feels brand new. Really impressed! Highly recommend this shop. read more

They are very professional. Everyone was so nice. I dropped in my car on Monday and was told that I should be able to get my car back on Friday. However, I got a call from them on Wed. and was told that my car was ready to be picked up at noon. Wooh! They not only fixed my car but also vacuumed the whole car even including the trunk. I am so blessed and lucky to find this great company. I highly recommend CarStar Bothell Auto Rebuild! read more

Amazing customer service! My car was in an accident and the insurance company gave me the option to find a garage. I was selective and wanted to be sure and find a company that could technically accomplish the job but also keep me informed and give me peace of mind. Bothell Carstar was awesome! read more

Wowza! I call that service! A rock wall jumped out and hit me (I'm sure I didn't just back into it)...but needed a new bumper. Car Stars to the rescue! A killer price, and the best service ever! I dropped my car off, they gave me a ride to work, and delivered my car back to me good as new - actually way better than I dropped it off - because it was even CLEAN! Highly, Highly recommend! Dan Rocks. read more

Had a nasty hit to my car, this shop fixed it up like new. It looks better than it did before the accident. The shop stayed in constant communication with me about changes to the work being done, or timeline for completion. I always felt engaged and never felt left out of the decision process. The owner is a nice guy, and he knows his stuff well. It's a great feeling knowing that my car was in good hands. read more

These guys are artists when it comes to transforming a damaged car back to health. They kept me apprised of the work every step of the way and even helped me with a minor issue that was not part of the repair job. My car looks better than new. I could not be more satisfied. I recommend them to everyone. read more

My car was not happy when I was in collision and when it was repaired by this Carstar shop it was repaired just like new. I appreciated the wonderful customer service and communication by the shop. I would send everyone I know there:) read more

I will bring my car here every time I have an issue from now on. They are so helpful and informative and work very easily with insurance. My car was completely like brand new in a very short time. I highly recommend these guys! read more

When I wanted a a quick fix for my escape I got in there and got taken care of super fast and only waited a day to get my car back. I appreciate the kind and professional and warm service they give and Updating me on my car really made me feel like a priority as busy as they were. The team was so nice to me and my son coming and talked to us while we waited. Was super convenient that they offered to take me home as I was close enough by the location and brought me back and forth to get my car and helped me with my sons car seat and lifting anything heavy and opened doors with a warm smile. They did a Fantastic job fixing my car and I couldn't be pleased with the job well done. I definitely will recommend them to anyone they can help. read more

This place is super awesome and what's magnificent is both the work that they do and the delivery on promises they make. I needed my car on a certain date and the Manager there promised me that he will get my car out that day. I knew it was going to be tight specially as parts were come from out of town, but they did it.The rental car place is right down the street, I walked there so you know you will have a ride to get out. I would absolutely without any hesitation fully recommend this place to anyone. I hope not to have a situation or be in a collision, but if I do then I know where my car is getting the repairs. read more

This was the shop recommended by esurance when I got rear ended at a stop light. The office staff was friendly, and my repair was completed a day! The work is excellent, and they even fixed a small unrelated problem in my front brakes (bent metal making a terrible noise). My car was detailed when I picked it up, and I could not be happier! read more

I went to Bothell Auto Rebuild as the insurance company of the car who hit me said it was one of their shops. I had intended to take it to another shop to get the work done. After receiving such excellent customer service from them from the moment I walked in, I was sure I was going to take my car there and I am glad I did. They sent me the quote right away and no and said they had time in the next few days open so would be a good time to get the work done. I set up an apt for Wednesday and they said my car would likely be done Friday. It was done within about 24 hours and it looked spectacular. When I picked it up, it looked like they had detailed it because it looked so good and even had three daisies next to the console. Really sweet touch. Great group of people. You will be treated well here. Hopefully I won't have to have my car fixed again ever, but if I do, they will get my business. read more

CARSTAR changed the bumper on my Prius after I was hit by a hit and run driver. The employees were efficient and friendly, and my car was ready for pickup the next day. The vehicle had been vacuumed and cleaned, and the bumper looked brand new. I would definitely recommend this firm for car repairs. read more

I do not usually leave Reviews, but I want other people to know how great the customer service is here. I called CARSTAR to schedule an appointment to repair my car after a car crash I had endured, and they said they would be able to get me in that same day. Due to me being busy at work and also me not expecting for them to get me in so quickly I had to schedule for the next day. Now previously I had called another company and they said my wait time would be another 2 to 3 weeks. The representative I talked to asked if I could send pictures of the damage to my car to their email so they can do an estimate and order parts. By the time I dropped off my car the following day they had half the car parts that they ordered the previous day in the shop. They were very proactive, and had my car fixed and cleaned in a week. For the amount of damage that my car had, the amount of time they were able to repair it was unbelievable and I was really shocked and impressed. They even were able to fix my previous car problems prior to the crash. The people who worked at the CARSTAR here was very professional and kept me heavily updated on my car. I felt like they made me a priority and I didn't feel like they were taking any shortcuts with me. My car looked brand new and I was impressed on how well they cleaned the exterior and interior of my car. They went beyond my expectations. I am a very satisfied customer and will be referring others here. read more

Started out a little rough because I did not make an appointment but took care of me anyway. Excellent job on my car and seamless rental car and service. I would go back- Hope I don't need to. read more

I have been using Carstar Bothell to fix some damage on my daughter's car. They were incredibly helpful accommodating every request I had. Theresa (from the front desk) sent me periodic updates by email. They got job done on time, just as promised. Dan, the shop Manager was involved from the beginning to ensure that everything was done correctly at the highest quality standards. They are just incredibly helpful and honest. read more

I took my truck in to have a dent fixed. I spoke to Clarity, who helped me setup the appointment, gather the insurance info, and arrange for a rental car. She was very friendly and helpful. My truck was done in a couple days, and it looked fantastic. They went the extra mile and gave my truck the best wash it has had in a long time. The manager, Dan, was also very friendly and helpful. The work looks fantastic, the service was excellent, and the turnaround time was really fast. I have another car that needs body work, and I'll definitely be bringing it here. read more

I have been using Carstar Bothell Auto Rebuild for about 10 years. They have repaired 3 of my vehicles. They always do a spectacular job , I am always satisfied with the service. They basically deal with the insurance agent for you , get our rental car set up for us. As far as the repairs the staff are all very polite and professional. I definitely am satisfied customer and will always refer family and friends to this shop . read more