So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Have been a long time customer, but I just (6/28/23) called to ask them what should I do with my…read morecar that just have been tboned. Thge young man at the other end just told me to get lost and go someplace else.

This place is the best!!!! I hit a deer last year and damaged the front end of my Honda Element. It…read morewas so severe that I didn't think it could've been repaired. My car was towed to Sofia's. I can't tell you how much they made this an easy process for me. My insurance covered everything except the $500 deductible, so I wasn't too concerned about the price for the repairs. I was just thankful that Sofias could repair the damage done. This place is awesome!!!! They repaired my Honda Element and she looked brand new!!! She ran great!!!! They went above and beyond for my car!!! They really know what they are doing at this garage!!! Everyone was so helpful. They kept me up to date on everything. They were honest and upfront with me. I trust this place and if my Honda needs work again, I won't hesitate to call them. They're so friendly and reliable. I highly recommend this place and if you're a dog person, there's a cute dog by the name of Elle there. Love this place!!!! This place is great!!!

Best body shop I have ever experienced . I brought small problems to them on three separate…read moreoccasions and they made time and took care of me right away. Very organized and friendly, and they can do everything. Highly recommended!

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Overcharged. I went there for second opinion. I had one, JUST ONE problem. When I left my car…read morethere. They told me they found like 5 problems on my car. They charges over 2k. The original place before i went there found just one problem and charged a bit over 1k. So i have the feel that they overcharged me because i am a deaf and woman. So i wouls not recommend you to go there. They will scam you for find more problem than your car will need. Your money will drain down the sinkhole I don't see why they get 5 stars... they deserves one/ zero star They will scam you over

These guys were awesome! We live in Buffalo but were visiting family in Rochester. On our way home…read morewe noticed our tire was going flat. By luck we pulled in here, to inspect our car and get off the road. They were closed but by chance a gentleman was doing inventory or some extra work. He came out to see if we needed any help. He got on the cold snow covered ground and went to work locating the hole. He quickly determined he could patch the tire for us and did so. He could have stayed inside we would have never known he was there. We knew the facility was closed, we just pulled in to get off the road. This good Samaritan came to our rescue and boy was it cold outside. Thanks for your help!!! We would have been stranded forever because we didn't have a spare tire. You guys are the best.

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

They have done my car inspections most every one of the 17 years I have lived in New York…read more Extremely good, fast, and nice people.

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Have used Woody's, unfortunately over the years due to damages to my vehicles-excellent service…read morefrom start to finish. Done right the first time and never had any issues where I had to go back. Woody's is fair and honest as well as timely with their work. Highly recommend using them

They acted like they cared and deliberately put damaged parts on the car and painted over it. They…read moretook shortcuts trying to jam a used headlight in a car with 6500 miles after I told them I would pay any difference in parts prices. They tried lying to my insurance office telling them the damage they caused were stone chips. The damage to my hood was ignored completely and never once did I receive a phone call from them. As a disabled Navy Veteran I find this service appalling and will never try a locally owned business for body work again. If you like half assed work by all means see Greg at Woodys.

I found the staff unfriendly and their estimate was much higher than other places. Perhaps the…read moreestimate was higher because it was going to be a direct pay and not through insurance. Be careful, always get at least 2 estimates!

My husband really enjoys working with cars, but he is not a mechanic or detailer, so there are some…read morethings he can't do himself. Recently he hit a raccoon or larger rodent on a night drive and it damaged the front bumper of his supercharged G8. A friend at work recommended this shop in victor to have the work done. They got him scheduled very quickly, and completed the work even faster than expected. The white paint match was great, and the finish was good. The crew even took care of a quick mechanical repair that was unplanned, and did so at no cost even though they could have rightly charged 30 minutes of labor. We'll definitely go back!