In July of 2019, we moved to Baltimore's Federal Hill area. This was my first experience with inner…read morecity living and I truly loved it. One of the necessities of city living, is having some type of security system for your home. I researched several companies and decided upon a highly recommended one, in First Security. First we met the sales representative, Jeremy, who was quite knowledgable about his competition and of course his company. He shared the differences First Security offered and every one of his points of contention were quite valid. I believed his straight forwardness and honest approach and agreed to utilize their services. Now the installation. Larry Conner was their man. This man had so much knowledge about his company, the alarm company they work with and every little detail one could ever ask for. He had the entire system set up in about an hour and completely covered every detail of their system. I was totally able to turn off, or turn on any part of their alarm from anywhere in the world. That was truly a feature we just loved. In early December we returned to our home, to find we had no heat in the upstairs of our home. Since the entire heating system had just been installed, we were totally baffled why this was happening. Was it our alarm installation? Did the installation effect the heating system? We called Larry to discuss the situation. He agreed to come back to the house to check out his installation and to be sure it wasn't caused by him. In an extremely professional manner, Larry explained why it couldn't be caused by the new security installation. He was so concerned that we didn't have heat, he called us at least 4-5 times during the week to see if we found the cause. That was far beyond his job description, but we truly appreciated his concern. We finally discovered by an electrician, that the wiring for our upstairs heating system was done incorrectly and the original gentleman who installed it, came back to repair the problem. Everything ended well, but we were totally taken back by the concern of First Security, We strongly recommend using their services. Totally first class in every way.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

Great experience. Inherited a hard-wired system (from company that went out of business) from prior…read moreowners who had no idea how to use it / no code. Hugo was able to gather some details over the phone & confirm that he expected to be able to service the system. Once on site, he was able to quickly assess, troubleshoot a few things & get the system working again, and explain various features/functions -- very clear and helpful. Even though I am not using them for monitoring, did not try to upsell me at all. Would recommend to anyone who needs an old system serviced (and would absolutely use them if I were in the market for a new system).

I recently moved into a new home and wanted to secure my home. I looked online for a few different…read morecompanies, most were not able to accommodate my schedule and unable to come out right away. However, go safer technician Navin was very friendly and gave me same day appointment. I was very satisfied with overall service, no complaints, felt they went the extra mile!!!

We've been happy customers of ABC Burglar Alarm Systems (now part of Pye-Barker Fire & Safety) for…read moreover 25 years! The phone reception staff are respectful and usually quick to respond when I call with a question or concern. And the service staff have helped us troubleshoot our home security system over the phone several times with clear instructions, which we really appreciate. Over the years, the service has been affordable, and even now competitive. The technicians are both patient and skilled--especially with our older wired and wireless system. They really know what they're doing and treat us and our home with care. We stayed with ABC Burglar Systems this long for a reason -- they're dependable and trustworthy!

Incredible company. Outstanding customer support and Christa is very responsive and is our…read morefrontline support rep. Thank you!

I recently purchased a newly constructed home and was worried about securing it and protecting my…read morefamily. Well, those worries were quickly put at ease for two reasons. First, Brian our ADT consultant was extremely competent as he took the time to understand our needs and concerns and offered up solutions that addressed our safety and property concerns. Second and just as important Brian gave excellent customer service as he was responsive without frustrstion to our mirrage of questions before and after installation, he was prompt and courteous and made us feel like he really had our vested interest at hand. I also appreciated that he did not try and over sell us as again his focus was on our needs. Brian is definitely our ADT guy and would highly recommend his professional consulting services.

This experience with them was seamless transition from my previous provider. Taking service to…read moreanother level Enjoyed the service and the follow up was great.

Staples replaced the fuse box in my basement, starting the job in August. They asked me to pay for…read morethe whole job as soon as the box was in, but before they'd actually finished the grounding outside or the cleanup. They did not finish these until NOVEMBER, because of multiple, multi-week gaps where I had to call the office repeatedly to find out what was going on because no one reached out to me. It was not made clear to me that it's "standard" to leave large holes (see attached) in the wall (which it's my responsibility to have fixed) at the beginning of the work. And when I complained about this, I was told that I'd have to hire a contractor to do the job or I could "just put a panel over it." Craig told me the panel was easy to do, and that he'd send me a link right to the panel I needed. After a week of waiting for the link, I called to ask about it - and they just sent me to a *generic website that sells panels*...which doesn't actually help me find the panel he'd recommend. Now I have holes in my basement wall, with cold air pouring in. And I need to hire someone else to fix it *over the holidays*, so the actual cost is going to be even higher and take even longer. I'd heard good things from others about Staples, and I think Craig is a really good guy -- but I wish to god I'd gone with someone else.

I called requesting an estimate for replacing (2) outdoor floodlight fixtures. The owner, Craig,…read morereturned my call promptly and after a brief discussion, provided an estimate and offered to do the work the next day. He arrived on time and quickly completed the installation. No fuss or drama, just friendly, prompt and professional help at a reasonable cost. I will be keeping his number handy for future projects.

I am very happy with the services of PRESGE LLC. I called…read morebecause my laptop was not turn on,I try everything that I could but wasn't turned on so, I called Technician Enrique from PRESGE, he repaired my laptop in a few hours. Because I was very impressed and happy with his services I called again the company to help me with my surveillance cameras at home which wasn't worked for several months now, he also solved the problem. Great communication,good customer services and very efficient I highly recommend their company.

Tori came to my home office today, and in a very short time he managed to solve my problems with…read moreaccessing certain files. His competence was only matched by his politeness, friendliness, and the careful way that he explained what he was doing each step of the way. He was very thorough, and did not consider the job completed until he had checked all of the likely problem areas. Impressive! A real professional, in every sense of the word. Highly recommended.

Tori was fantastic! He patiently listened to my issues, analyzed and fixed them quickly and…read moreaccurately, and gave me clear instructions on what to do in the future should I have any questions. I highly recommend him and S-L Tech.

They deserved 5 stars! They deliver high quality job and are very thorough, professional, courteous…read moreand punctual. It was so easy to contact them, communication was prompt. I would highly recommend that anyone needing electrical items installations use their service. Great people and stellar service!

Their driver in a company van made an illegal turn and an unsafe lane change, causing a collision…read morewith my vehicle on Silver Hill Road. Afterward, their second employee stepped out in full corporate uniform and repeatedly threatened me with physical assault, even after being asked to back off. The driver dismissed the behavior, stating his coworker is just like that.' A formal Prince George's County police report has been filed (Case #PP260717000006), and the entire incident-including their aggressive conduct-was captured on dashcam.