They are not great with customer service! We went in to get carpeting, had our room measured and all that. The worst part comes after that.
We got a coupon for this place in after they measured our floor. We called for our estimate and asked about the coupon and they basically said they didn't know and we would have to ask the manager.
We went in the next day at around 2:30 (the manager wasn't there) but presented them with the coupon. The guy servicing us said it looked like we printed the coupon off the computer, implying it was fake. We told him that it came in the mail with a packet of coupons. He asked someone else working there if they had seen it and she verified she had. He then went on to ask her several more times. While ringing up our order he even said to her, "So, you have seen this before?". I don't appreciated being accused of fraud! Especially when I'm there to PAY for my stuff. I get asking once, but 1) if there was a question, don't do it in front of the customer, it's in poor taste and 2) once it's been verified once, there's not a need to keep verifying that it's real!!!
Then when we spoke to the manager about that behavior, he just chuckled about it. We didn't feel he took it seriously at all.
We will probably cancel our order with them, we're getting more estimates to see if we can get a similar product for the same price or less. Either way, we won't be using them again!! read more