Like most of the other reviews here, I contacted Carpets 46 after seeing their Yelp reviews. We needed lots of carpeting - over 5,000 square feet across 3 floors and multiple rooms in my house. Ended up going with these guys after spending almost 2 hours with Luke in their showroom.
Pros:
-Luke is about as accessible as it gets. He came over to my house literally the morning after he got back from his honeymoon to do the measurements. I've since traded several dozen emails with him with questions, changes, updates, etc. and he usually responds within a few hours, if not sooner, 7 days a week.
-Luke is quite knowledgeable about carpeting to say the least. After knowing nothing about carpets and spending a couple hours with him, we were able to pick out the type of carpets, colors, and pads that we needed for each room. He also has an uncommon sense for detail. For example, when he came to do the measurements he told me that we needed to remove some floorboards in our basement to install the carpets properly. Two months later when we were ready to install, I vaguely remembered that he had said something about floorboards and emailed him for a clarification. He knew right away what I was talking about and explained again what I had to do, after only having seen my house once.
-We had a compressed timeline between the day we closed on the house and the day we were planning to move in, but they were able to order and install all of the carpeting within that timeframe. Furthermore, we were renovating our basement and couldn't put carpet in for several weeks. That was not a problem as they were perfectly fine holding my carpets and waiting until we were ready to do the installation.
-The quality of the work is good and turned out exactly as specified. The workers left the carpets looking even and clean, and no trace of their presence after the job was done.
Cons:
-Showroom is not easily accessible by public transportation so you would need a car to visit. However it was worth the trip for us because we were able to talk to Luke in person and try out all of the different carpets.
-Not really a con, but we didn't shop around to other vendors before choosing Carpets 46, so I'm not sure how their prices compare to others. I'm guessing we probably could've paid less if we had gone with a discount carpeter or wholesaler, but we went with Carpets 46 because of the high touch, personalized service and positive reviews. Carpet installation seems like something that can be easily screwed up and difficult to repair, so we wanted to go with someone that was reputable, trustworthy, and accessible during every step of the process. read more