We have white carpets, two full-sized dogs and three small children and a swamp cooler pulling in all that great northern Nevada air (and dirt). Between dogs, kids, the environment and everything else, those carpets take a beating! Every time we get the carpets cleaned we finish that process by saying: "well they don't look different but at least they are 'clean' now?!" After our first visit with Carpet Cops, we can firmly say that what they did changed all previous experiences. Our carpets literally feel clean, they smell clean and they look clean. John got the job scheduled when it would work with our schedule. The crew showed up on time and had great attitudes, while working hard too throughout the day! Cody and Phil worked well as a team and did solid work. And then after busting out in our house, I took them next door to the church and they seamlessly went from an average household job to a huge multi-surface job with several more thousand square feet worth of work and their equipment and technical skills worked wonderfully there as well. Well worth any cost to have such great service. read more

Carpet Cops has done a great job with the floors in our house.. Their customer service is top notch and I appreciate a company that shows up on time and does what they promised. John and Cody are very professional and I was surprised to see some stains removed that I thought would be in our home until we got new carpet. I work for the Fire Department and have given out Carpet Cops number for homes with water damage when the homeowners where unable to get a hold of anyone else and Carpet Cops always seems to answer the call no matter what time it is. They are a great local company read more

My first experience with Carpet Cops was in the middle of the night after my house flooded. They answered the phone and arrived in the middle of the night to begin removing water and drying my house. They even moved my furiture and carpets immediately. John arranged everything through my insurance and worked with a contractor to make my home new again. Since then, I have used Carpet Cops for all my carpet and furniture cleaning. John and his crews are dependable, friendly, and honest. Not to mention they do a good Job. read more

John and his team are head and shoulders above the rest. I can't thank John enough for making the best of a very bad situation. He helped work through the difficulties with the insurance company and made sure the job was done correctly before he said he was finished. Don't look elsewhere, especially if you're in Kirkwood. I'd trust Carpet Cops to handle any project but if cleaning, drying or restoring is your problem, they can solve it quickly and professionally. Thanks again John, Lost Cabin #5 read more

They were called for a major pipe break/flood. They responded quickly and efficiently. They mitigated thendamages so we could start repairs quickly. They demo'd the damaged sheetrock and arranged for the storage of our belongings. They also arranged for all our clothes and dry goods to be picked up by a dry cleaner. Can't say enough good things about this company and the owner John Nelson. Highly recommend them if their services are needed. Local company. read more

We had Carpet Cops clean the carpets of a house that we are in the process of selling. The house had been a rental for 16 years with the same carpets the entire time. When we put the house on the market and had a look at the condition of the carpets we figured that the new owners would probably need to replace them. After the Carpet Cops cleaned them they looked good enough that the new owners may decide not to replace them after all! Thank you Carpet Cops! read more

Our office was very pleased with the quick response to our request to have grease/oil footprint stains removed from the carpet stairs and hallway of our office building. We requested our landlord call a carpet cleaner, and Phil from Carpet Cops was here in less than 48 hours. Not only were all the stains removed, but the carpet smelled fresh again! Thank you to Carpet Cops, and we will call on you in the future. read more

Another outstanding carpet cleaning by John and his crew. We have white carpet (not by choice) and it looks amazing every time he is done. He is knowledgeable about all aspects of the business, from manufacturing and machinery to customer service, Carpet Cops is top notch. Even after years of service, they haven't lost their high level of customer satisfaction. Thanks for making our house liveable again. read more

Only the most amazing cleaning and best customer service one could ask/dream/hope for! John came through for me at a moment's notice on an emergency situation, and was in and out of there in no time! Problem solved!! So easy to work with, and saved my day! I cant say enough about these guys! They are the only ones I will ever call...even when it's not an emergency!! Thanks so much, John & Crew!!! read more

I have worked with John and his team many times and they always deliver amazing service. They are very easy to work with and always attentive to the needs of the customer. All members of the Carpet Cop's team are all very polite and professional. John is a man of his word and an upstanding person. My family will never use anyone else for our carpet cleaning needs or the unfortunate pipe break read more

What I like about carpet cops is they showed up as scheduled. They were professional and conscientious in our home. They gave me an honest price and honored the fee with quality service. Our home was far better off after Cody and Phil worked so deliberately and efficiently. Carpet Cops definitely exceeded my expectations and I will always be comfortable calling them into my house. read more

My dog had tummy troubles and had an accident on the very last stair. I called Carpet Cops right away and they said "Do not touch it, we will be there shortly". I opened the windows and they came promptly, cleaned it up no problem - no stain, no smell! Thank you so much for the prompt and professional service! read more

Just had my carpets cleaned, and wow did this company do a great job!!! My little dog had quite a few accidents while potty training and it left marks everywhere. I didn't think the carpet would ever be okay but the carpets look new. They've never looked so good. read more

Best cleaning my carpets have ever had!!! Great price!! Real pricing up front. Polite, professional technicians arrived on time. Carpets stay clean longer than ever before. This is the only carpet cleaning company I will ever recommend. read more

excellent company! Wouldn't refer anyone one else! I have worked side by side with this company on many jobs. I would highly recommend Carpet Cops of you want the job done correctly the first time! wonderful crew read more

These guys are awesome. They are fast and efficient and they are highly trained in all aspects of cleaning and restoration. Their equipment is impressive and they are respectful and courteous at all times. read more

John uses an excellent truck mount steam extractor, I know because i bought one from him and I will never buy another brand. Steve D. South lake Tahoe read more

John did an awesome job of cleaning my carpets, the best I have ever had! He was very thorough and conscientious and I will definitely use him again. read more

Needed them cause family came up, needed fast service. Came out next day and did a great job! Thank You!!!