I had a custom rug made out of carpet for our bedroom and it looks perfect. They have a tons of beautiful options include many all wool choices. Mark was so easy and friendly to work with and let me take a bunch of samples home. I was impressed by his patience when I had him redo the invoice with my different options again and again. The installation process was seamless and right on time. Highly recommend! read more

They have so many choices that one has to dedicate a few hours to look for the perfect match. Mark and Arturo are great and fun to work with. Arturo knows his business as he has been doing this for years and he will help find the perfect fit. The prices are reasonable given that it is custom and I finished buying a very nice wool carpet! Go there for all your flooring needs. read more

Arturo gave us a great price for Coretec flooring in the color and style we needed to match existing flooring. I recommend for anyone looking for great quality flooring at a great price. read more

I reached out to Carousel Custom Floors as I saw the were a distributed dealer for Forbo Marmoleum flooring. Initially, when I spoke to Mark over the phone things seemed to go well. He had mentioned I could come by to check samples and also borrow them to see how they looked in my home. I had gone back and forth to the store several times checking out the different colors and patterns to see what worked well in my space and during this initial back and forth I had a great experience with Mark and Arturo. My experience with them went downhill when I reached out to get an estimate for an install. When I had returned some samples at the end of October to Arturo, I had spoke to him about scheduling an estimate. He mentioned that maybe he could schedule something the first week of November depending on availability which was fine since I figured they were busy. The guys came by as scheduled for the estimate and took their measurements and everything seemed to be going well. However, since then I have not received an estimate. I called Arturo twice to follow up on it. The first time he mentioned he'd need another week to work on it so I called back a week later and he told me that he was busy and would try to work on it ASAP. It's been almost another week since then (~2.5 weeks total) and I still haven't seen or heard anything. With other flooring distributors/installers, I was able to get a quote within the week or even the same day. Overall, they're nice people, but if they didn't want to take on a job, I feel like they should be upfront about it. read more

15 years ago we used Carousel we bought marmoleum flooring for our kitchen and bathrooms. They did a nice job but now I have seams coming apart in my kitchen and bathrooms. I have googled that this can be repaired. I emailed Carousel and have left two phone messages asking them to please call me back. I need to find out how and who to call to do the repair work. Carousel has not returned the email or the phone calls very disappointed. Its great when you buy it, but years later if you need help no one calls. Well I might redo the floors and wont be using carousel read more

Came here to look at flooring for a condo and they were extremely, patient, knowledgeable and transparent which I appreciated. Arturo had great advice on our project and their selection was very high quality. No high pressure sales tactics and they were super accommodating with every step of the process and definitely happy to be patient with us since we were fairly new to this. Would recommend everyone in the area check out this small business if they have any flooring projects. read more

Carousel Custom Flooring is great! Marv went above and beyond to take care of my needs. He helped me select beautiful carpet for my three bedrooms and saved me a big deal on cost. Shortly after the carpet was installed we had an unfortunate mishap with a cup of coffee spilling on my brand new carpet in my master bedroom. Marv rushed right over to my house with some magic stain remover and saved the day! He was so present and helpful! If you are looking for quality carpet with excellent customer service I highly recommend this business. read more

I had the old carpet installed 11 years ago by Carousel because of a referral by a friend in the industry. So when I needed to replace it, I went back to them. Arturo was friendly, courteous, and helpful.I chose the carpet, scheduled the installation, and it was completed in 3 1/2 days. It looks great! These installers did a better job than the ones from 11 years ago. The cost was more than I expected, but it's been 11 years with everything that's going on I wasn't that surprised. I believe what I received was a very good value. read more

Marvin, Armin, and everyone here are top notch professionals. Marvin worked with us start to finish to customize and come up with solutions to unique problems. A great experience. read more

Friendly, knowledgeable, helpful, thorough. And you don't leave feeling like you were just harassed by a used car salesman...you leave knowing you are getting a great product at a great price with great service. (Unlike some other local flooring stores!) Oh...but first you leave with as many free samples as you want, as they *highly* recommend you live with the samples on your floor for at least a week to make the right choice. Again, unlike other places where you hand over $20 just to take a sample home, and they try to pressure with a "today only" price. And did I mention they are a locally owned small business in Pasadena for 40 years? If you need flooring, you must check them out. read more

Called Carousel Floors to get a price quote on installation. I wasn't too concerned about what exact particular tile to be quoted on, so I asked to just use $3 a sq ft. I told the gentlemen on the phone that I would like a quote based off of square footage for 70 sq ft. He insisted that I should come out and see what tile I would like. I explained that I was just interested in getting a price quote and the particular tile was not of importance to me at the current moment. I asked for a quote again and he again insisted that I should come in because it is hard to quote a price if he doesn't know exactly what tile I want. I want a tile in the $3 a square foot range! Then I want to know what you would charge to install that into a 70 sq ft area. There is no additional information to need in order for me to have to come into the physical store. If you could have just quoted me a price you have a high chance of gaining my business, but if you are going to be irrational and incompetent about something so simple I can't imagine what it would be like to actually have to go through the entire process with this business. To tell me that you can not quote a price unless I am in the store is ridiculous. Especially since I had just called two other local places and received a quote in a matter of a minute. No hassle. I may have just gotten the wrong person on the phone today, but that's all it takes. Listen to what your customer needs. read more

Overall great experience at Carousel Custom Floors. We got new floors and the whole process flowed very nicely. The job couldn't have been done any more efficiently. There was really no waste in time. Everything they do is quick and very accommodating. You want an estimate? They'll show up at your door the next day. Need to take home some samples? Go right ahead. Take as many as you want. You want to know when they can start working? They'll give you an exact date and they stick to it. They are very time conscious once they're ready to install the goods. They get on their knees and work away like there is no tomorrow. I never felt for a second they were goofing off. Everyone here I've dealt with has a mellow, caring attitude. There's nothing pushy about how they treat their customers. It was a stress-free experience all the way. They also had great pricing. We talked to several other places, but Carousel Custom Floors had the best price. Highly recommended. read more

I can't praise this company enough. Right from the start the sales staff listened to what we where looking for and helped us make a great choice on our flooring. Through out the process they were very friendly and knowledgeable and always ready to help. Ralph and his team came in to do the installation and did a great job. They arrived on time and were professional and polite. They went out of there way to accommodate our needs and desires. Even when I changed my mind multiple times on the same thing. Bottom line is if you are looking for new flooring, these are definitely the people you want to call. Thank you guys. The floors look great!! read more

Arturo and Terry at Carousel Floors are true professionals! They've been in the flooring business for a long time and help customers make the right choices for their needs - and wants. We are very pleased with the faux wood vinyl tile read more

I'm a Pasadenean and know that Carousel has been around forever. I recently had engineered, wood floors installed at my residence and all went very smoothly; from the initial meet up with the Carousel staff, to the actual installation (only 3 days), and the last meet up with them to pay my balance. I had contacted other flooring companies and it was a headache dealing with their staff, so I went to Carousel and had them do the job. My Garrison2, Maple Expresso2 floors look fabulous. read more

Arturo, the salesman, came to the house, brought the exact samples we requested, measured and bing, bang, zoom, set up installation for two days later. He was very nice, very professional. The installer, Jose, was awesome!!! Could not have asked for a better installation. No seams can be seen, he was very respectful, clean and did an incredible job! Thanks to you all, we couldn't be happier! read more

I have recently had a bad experience at Carousel. I ordered a large rug pad, which needed to be cut to size. I was told I would receive a call when it was in - probably Thursday or Friday. Anxious to put my living room back together, I waited. On Saturday morning I called to see what happened, and was told I would receive a call back shortly. At 10 minutes to closing, after no return call, I called again. They found the pad - so I was not called when it originally came in. I left immediately to pick it up, and before it was loaded I confirmed the pad size. Well, after carrying the heavy pad from the car, I discovered that altho the pad length was fine, the width had not been cut and was several inches longer than the rug itself - not the size that was confirmed before I left the store. I understand that mistakes happen, but when I called to explain what happened, I never received any kind of apology for the inconvenience. Which it was. Very disappointed with my experience. read more

Our experience with Carousel was extremely poor. A company should never respond to a valid customer complaint with "we have been in business many years" as that demonstrates a lack of accountability which is detrimental to consumers. read more

We had to replace the bamboo floor in our town home. With so many types of flooring to choose from, Arturo listened to what I wanted and showed me a number of choices. I found what I wanted and an installation date was set. The crew showed up on time and couldn't have been nicer. They cleaned up each day, too. My floor looks fabulous! Carousel provides great customer service. The employees are very knowledgeable about ALL the products they carry and their bids are fair. I did not feel pressured to upgrade to something I didn't want. If the need arises, we will use Carousel again in a heartbeat. read more

The first two words that come to mind are efficient and professional. From my first contact entering their business to the installation, everything proceeded in a smooth, timely manner. The installers, Jose and Benjamin were the best. I recommend. read more

All around amazing job. From Marv in the office to Ralph who installed the floors, they were very professional and provided exceptional service. I highly recommend Carousel Custom Floors. read more

Several years after they installed carpets and flooring in my house (about $25K worth), I called because I needed some repairs on the bamboo flooring, and the carpet they installed is lumping up and needs re-stretching, and I was told that they don't do repairs. They gave me the name of an installer who hasn't bothered to call me back. Don't expect any service or care from these people after they get your money. read more

SOOOO happy I found Carousel! Kind of by accident, but they saved the day! I needed vinyl sheet flooring in a hurry and was told by 2 other "big boxes" that it would be a 14 day special order. Carousel could have it in 2 days!!! Terry, Marv and Arturo were all very helpful and friendly. They gave me great advice even though I had my own installer. I've also since learned that Carousel has a great reputation for service and quality installation. My experience was so awesome, they've earned a customer for life. read more

I happened upon Carousel due to convenience and couldn't have been more appreciative of their knowledge and patience. Despite my clear inability to buy something from them as I'm looking in advance of a cross-country move, they were incredibly helpful in guiding me to appropriate types of flooring (and not being put off by the 3y\o and 7yo actively trying to recreate their organization!). Came up with new options for me to think of too... read more

We recently had Carousel Carpets make a family room rug for us. It came out beautifully and we just love it. There was a tiny problem in one place on a bound edge, and Marv Schoenrock, our terrific salesman, was very helpful in getting the problem resolved beautifully and quickly. We were so impressed with the quality of the rug and the service that we went ahead and bought carpeting for our bedrooms and hallway just before the Holidays. Marv was able to get it all delivered and installed quickly. Although Carousel is not the cheapest place to buy carpets in Pasadena, their quality of product, installation, and staff support are very much worth the difference. We had a great experience with Carousel and we highly recommend them. (Their installers are fantastic!!) Other friends did much the same as we with a different Pasadena store, and 6 months later they are having problems with the quality and the installation of their new carpets. They wish they'd gone to Carousel. read more

If you're looking for the best carpeting with the most honest salespeople go to Carousel. I'm a very savvy shopper and I know when a salesperson is just trying to make a sale for their commission and don't really care about you. This place is 180 degrees away from that. Their carpeting choices are gorgeous, the patience and professionalism Marvin has is impeccable, their prices are competitive and installation!!! I can't say enough about the guys who installed the carpeting. Professional with a capital P. They moved furniture, they were quiet, the installation is perfect beyond belief. I never thought I would be so happy with a carpeting installation. They hauled off the old stuff and vacuumed the new, moving all the furniture into place exactly where it was. My husband and I didn't have to do a thing. Arturo is wonderful with questions and color choices. Other carpeting store should take a lesson from Marvin and Arturo. The best. Period. read more