Went Carol's again on a Sunday morning. Not the Pizza Place, that is always good, but the Breakfast/Lunch next door.
I showed up and sat at the counter. The three girls that make up the wait staff are just plain rude. Unless they know you, then they will sit and talk to a person that they know while ignoring EVERYONE else that they don't.
Finally, the youngest of the wait staff comes over and asks what I would like to drink. I ask for, "A large orange juice please" and she leaves me with a menu.
The oldest of the wait staff (24 I think I heard her say) comes over and starts complaining to two of her friends that I am sitting right next to about the other two workers not working hard enough. She is not even trying to hide the fact that she is doing this within earshot. Her friend says something amusing and I laugh. I get a dirty look from the girl on the wait staff. If you want a private conversation, DON'T COMPLAIN SO LOUDLY right next to someone else!
Then the youngest of the staff comes over to finish taking my order. I smile and ask for the 2 egg breakfast with ham. She asks me how I'd like the eggs done. I look her in the face and ask that the eggs be "dry". She says, "What do you mean?". I smile and say, "Break the yolks; over hard, I want them DRY." Still smiling I say, "They can't be overdone". This girl looks irritated that I am making a bit of a big deal about it. What she doesn't understand is that I have eaten here two times before and the eggs came out with the yolks runny one time and soft enough to ooze the other. So I am trying to get her to write down something other than O/H for "over hard" because I KNOW how they are going to come out. For what it's worth I understand that most people don't like their eggs as dry as I do. So I try to make a joke about it, "If it can be used as a tire patch I'm happy." I say while laughing about it. Today I get attitude from her because I am trying not to get the eggs to come out the same way as they have the last two times...
I say "Please" and "Thank You" throughout the ordering process and I get not one "You're Welcome" back.
One of the three brings out my eggs and of course, when I cut into them with the fork the yolk is soft and mushy. While not runny, it is not cooked all the way through either...
I now sit and wait for someone to come, ANYONE to notice that I'm not eating my meal. The oldest is now sitting at the bar chatting with an older gentleman that I've seen there almost every time I've eaten there. She is the one that was complaining before about the other two not working hard enough...
The other two are busy doing something. Finally customer I am sitting next to calls out one of the girls name and she starts to come over. I tell her that the youngest one is the one that took that order and then she comes over. I show her the egg yolks that are soft. I smile and tell her that I feel bad and hate returning food but I just can't eat it that way, I apologize and she says it's OK. I think to myself, "This could have been avoided if you would have just written down how I wanted the eggs in the first place...
After a short wait, my new eggs come out and they are cooked right. The ham though is 50% fat, no exaggeration. So I eat the center of the ham. The hash-browns are soggy because the amount of oil in the plate from the eggs is easily 1 mm deep, maybe 2 mm.
The girl comes back with the check and leaves it without asking if I am all set or if I need anything else. When she comes back for the money, I give her an amount that will still give her 20% tip if she gives me back a $10 bill which I ask for as I hand it to her. I again use the word "please". When she comes back with my $10 bill I smile and say, "Thank you." She just walks away without even saying a you're welcome back.
I feel bad writing this review because the pancakes here are really good and the place is close by and convenient for me to get to but I just won't be going back. I can deal with poor food or problems with the order. The part I can't deal with is feeling like I'm putting the wait staff out if I ask them to write down how I want my eggs done, and the lack of common professional courteousness such as not ONE "Thank You", or "You're Welcome" through the whole time I'm there. read more