I am very disappointed. I have had my unit less than a year and it is under warranty. the thermostat and unit stopped working abruptly. I called for help and he said we willl try to get to you, we only have 2 techs. hours passed and when I called back no one answered and there was no way to leave a message. he could've at least schedule me an appointment if it was a high probability that he would not be able to show up today. instead I sat in a freezing cold house waiting for help and now have to get a hotel room. read more

I don't know what to say here, but the work has not have pass through a permit? I am so discussed with the work they did. read more

Carolina Cooling & Heating - New construction wiring. - Heating & Air Conditioning/HVAC Near Me - Henderson, North Carolina

Beware of this con artist company. We had to make a police report . They were more interested in stealing our personal property than getting their work done we caught them on our ring camera walking off with personal property I really don't see how these con men are still in business. If they ever come to your house make sure you have cameras and watch every move they make. They walked off with our charcoal grill that was never used , they took all kinds of stuff, after we confronted them .. they offered a freaking Walmart gift card how low is that??? After confronted about our grill they brought it back but we're too dumb and kept stealing other items I guess they didn't realize we had camera s in other areas of the house. Be careful folks they'll rob you then play victim. read more

This company has poor customer service. We got them to order a new coil for our HVAC unit and install it for us but unfortunately this task was too much to ask if Carolina cooling and heating. I called them and they said the coil would be $1000, ok great I make great money no problem. So I gave them my debit card number thinking they were going to charge me just for the part because I mean why would they charge me for anything else except maybe shipping right? Well guess what Carolina cooling and heating charged my card $1640 for labor and all when they hadn't even installed or ordered the part yet. Did I like it? If course not but i let it slide because I really needed to get my air-conditioner going ASAP. This was on a Tuesday so I'm thinking ok great I'm finally gonna get my ac working again. Well a couple days pass and I decided to call them to see if our when my part would be in and the lady answers the phone and says it's not back yet I ask if she knew when it would be back she acted as if she could care less and says no. The next day I call back again this time a little more impatient ok a lot more lol. Still no part she says I'll call you when it comes back. I just paid $1640 no I'm calling you back tomorrow i think to myself. Call again the next day, her response was didn't I tell you I'll call you when it comes back! I asked if she could track the part so I'll know when its coming and she says no she can't lol who ordered a $1000 part and can't track it? So the weekend passes and I call the next week and still no part or no knowledge as to when it'll be back. Ok the **** has hit the fan. She put the man on the phone because I was demanding a tracking number. Ok long story short the reason the part hadn't come back yet and the reason they couldn't provide any tracking was because they hadn't ordered the part. What they did was charged the money from my card to their credit card without offering the part. The gentleman got really mad at me on the phone because I was asking why they hadn't ordered the part and said he could just cancel the whole thing and if he could not cancel I would not get my money back. I said fine go ahead and cancel then because you guys have terrible customer service. Long story short took about 4 days but after a very intense demand they refunded my money. Just thought someone else may want to know this info. Use Larry's for better service. read more

Carolina Cooling & Heating - Heating & Air Conditioning/HVAC Near Me - Henderson, North Carolina

Installed a new Trane heat pump and digital thermostat for us. Gave us a terrific price and had the job completed up and running like a champ in no time flat. Thank you all. read more

Do not make the mistake of doing business with this gang. They sent a tech to wrap a 8-foot length of wire in electrical tape. It took him an hour and he was billed out at $89.00 an hour. They refused to explain why a tech who is billed at $89.00 an hour needs a full hour to wrap 8 feet, and tried to charge me $19.00 for a roll of electrical tape that Ace sells for $3.29. I called and emailed to find out why a tech who's billed at $89/hr, works so slowly. The owner, Dennis Davis, did not speak with me but had his secretary deliver the bad news, which was to repeat over and over "He was there an hour. That's what we billed." The secretary said "I imagine the boss'll speak to him about that," but they flatly refused to take 30 minute's labor off the bill. $152.50 for a man to come out and wrap 8 feet of wire in electrical tape outside at ground level; no ladders, no balancing act, no tiny cramped crawlspace. Nothing extraordinary. It's also worth noting that the work was done on Wed 7/31; they did not type up the invoice until Wed 8/8, then deliberately held it till Fri 8/10, so I didn't receive it till Mon 8/12. But they still expect to be paid by 8/31. This company installed the unit in July 2011 and said it was new. But in the same paperwork, they claim it's 5 years old. I probably don't need to add that I'm an older woman who lives alone - no man in the house for Davis to deal with. Or actually, for his secretary to deal with. read more

I have been working with Carolina Cooling and Heating for the past twenty to thirty years or more. Just had a new unit installed which included coil, thermostat, line set and the Trane unit. Because of the current hot weather, scheduling took a few days, however, once the job was started. the work crew did a fantastic job ensuring that the job was done to my satisfaction. There was some problems with the wiring in the furnace. This was adequately corrected and unit was tested and running to my satisfaction. It was also a pleasure working with Kim in the office. She ensured that all administrative matters was processed timely and correctly. Kim is an asset to your business. Thanks for your service. Ralph (Heartland Lane) read more